Customer Service Representative
Geebung, Queensland
Iron Mountain
Posted 1 day ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Geebung, Queensland
Iron Mountain
Posted 2 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Advisor
Brisbane, Queensland
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!
**We are GROWING and have a number of exciting opportunities available to join our team.**
Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.
**About Concentrix**
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.
With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.
**About the Role**
As a **Customer Service Officer** , you will be the frontline representative for a government department. Your key responsibilities include:
+ Handling both general and complex inquiries with professionalism and efficiency.
+ Leveraging your exceptional communication and problem-solving skills to meet customer needs.
+ Demonstrating a high level of customer service while troubleshooting or resolving inquiries.
**Key Role Details:**
+ **Hourly Rate:** $28.74 + Super
+ **Monthly Incentives:** Up to $80 (Up to 5,760 per year on a pro-rata basis!)
+ **Full-Time:** Monday to Friday, with a minimum of 38 hour
+ **Also Available Part-Time:** 4-day work week with a minimum of 30 hours
+ **Start Dates:** October & November 2025
+ **Limited roles available,** apply today
+ **Paid Training:** Comprehensive full-time training provided
+ **Schedule:** Monday to Friday rotating roster of 7 AM - 6 PM. **No weekends or late nights!**
+ **Location:** Centrally located in the heart of Brisbane, 100 metres from Central Station
**Who Are You?**
You have a passion for delivering great customer service and are looking to apply your skills in a new setting. Key qualifications include:
+ Must be an **Australian Citizen** and at least 18 years of age.
+ Strong customer service skills
+ Eager to work towards goals and targets.
+ Confident in using computers and various systems.
+ Excellent verbal and written communication skills.
**What's In It for You?**
+ Career growth: Join a globally recognised company that promotes from within.
+ Flexible part-time hours: Enjoy no weekend or late-night work, bringing balance to your life.
+ Engaging and comprehensive paid training to set you up for success.
+ Inclusive work environment with a range of amenities, including a Chill Out Zone, PlayStation, and complimentary barista-style coffee.
If you're ready for a rewarding change and excited to join a team that values exceptional customer service while making a difference in the community, **apply now!**
**Concentrix is an equal opportunity employer.** We are committed to equal employment opportunities for all candidates in a workplace free from discrimination and harassment.
_Eligibility to work: Only applicants who are legally authorised to work in the relevant country will be considered for this position._
Location:
AUS Brisbane - 288 Edward St, Lvl 27
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!
**We are GROWING and have a number of exciting opportunities available to join our team.**
Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.
**About Concentrix**
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.
With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.
**About the Role**
As a **Customer Service Officer** , you will be the frontline representative for a government department. Your key responsibilities include:
+ Handling both general and complex inquiries with professionalism and efficiency.
+ Leveraging your exceptional communication and problem-solving skills to meet customer needs.
+ Demonstrating a high level of customer service while troubleshooting or resolving inquiries.
**Key Role Details:**
+ **Hourly Rate:** $28.74 + Super
+ **Monthly Incentives:** Up to $80 (Up to 5,760 per year on a pro-rata basis!)
+ **Full-Time:** Monday to Friday, with a minimum of 38 hour
+ **Also Available Part-Time:** 4-day work week with a minimum of 30 hours
+ **Start Dates:** October & November 2025
+ **Limited roles available,** apply today
+ **Paid Training:** Comprehensive full-time training provided
+ **Schedule:** Monday to Friday rotating roster of 7 AM - 6 PM. **No weekends or late nights!**
+ **Location:** Centrally located in the heart of Brisbane, 100 metres from Central Station
**Who Are You?**
You have a passion for delivering great customer service and are looking to apply your skills in a new setting. Key qualifications include:
+ Must be an **Australian Citizen** and at least 18 years of age.
+ Strong customer service skills
+ Eager to work towards goals and targets.
+ Confident in using computers and various systems.
+ Excellent verbal and written communication skills.
**What's In It for You?**
+ Career growth: Join a globally recognised company that promotes from within.
+ Flexible part-time hours: Enjoy no weekend or late-night work, bringing balance to your life.
+ Engaging and comprehensive paid training to set you up for success.
+ Inclusive work environment with a range of amenities, including a Chill Out Zone, PlayStation, and complimentary barista-style coffee.
If you're ready for a rewarding change and excited to join a team that values exceptional customer service while making a difference in the community, **apply now!**
**Concentrix is an equal opportunity employer.** We are committed to equal employment opportunities for all candidates in a workplace free from discrimination and harassment.
_Eligibility to work: Only applicants who are legally authorised to work in the relevant country will be considered for this position._
Location:
AUS Brisbane - 288 Edward St, Lvl 27
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Manager - Customer Service
Brisbane, Queensland
Stryker
Posted 15 days ago
Job Viewed
Job Description
We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
3
Customer service representative
Springfield, Queensland
Probe CX
Posted today
Job Viewed
Job Description
About the role We're on the lookout for multiple Customer Service Representatives to join our Springfield Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities. Day in the life of a Customer Service Representative Service Excellence Superpower : Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment. Fountain of Knowledge : Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips. Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction. Problem-solving Pro : Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills. You Love & Respect the Detail - Accurately capture customer details and log interactions in our intuitive CRM system. Your skills to pay the bills Excellent communication and interpersonal skills, with the ability to build rapport with customers. Strong problem-solving & critical thinking abilities to address customer queries effectively. Commitment to delivering impressive customer service experiences. Flexible & adaptable to changing priorities in a fast-paced environment. You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you). Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed! The must-haves Must be an Australian Citizen. Be 18 years of age at a minimum. Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm. At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you. What’s in it for you? Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture. Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality. Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service. Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands. Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. About Probe CX Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. How to Apply? Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
This advertiser has chosen not to accept applicants from your region.
4
Team Leader - Customer Service
Brisbane, Queensland
Stryker
Posted 23 days ago
Job Viewed
Job Description
Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
5
Account Executive, Financial Services - Sydney
Brisbane, Queensland
Microsoft Corporation
Posted today
Job Viewed
Job Description
Are you passionate about connecting your purpose to your work? Do you want to make lasting impact on an industry that touches most Australian's? Does it energise you to think about the prospect of working at the intersection of business and world leading AI tecnhology?
As an Account Executive in Financial Services, this opportunity will allow you to forge deep market making strategic partnerships, work with industry leading teams on the frontier of AI deployment across Australia & New Zealand and leave a lasting mark on the indsutry through consistenly seeking better ways of delivering financial service experiences to the people across Australia & New Zealand.
**Responsibilities**
+ Oversee complex accounts, leading planning and prioritization to ensure the right responses to evolving customer needs.
+ Build trust with customer executives by shaping long-term, mutually beneficial digital transformation strategies in partnership with key internal stakeholders.
+ Lead extended virtual teams and industry experts, applying best-in-class sales and communication techniques to influence and deliver outcomes.
+ Translate technical features into clear business impact and measurable outcomes that accelerate customers' digital transformation.
+ Develop compelling value propositions and tailored business plans that drive business outcomes, while identifying opportunities for upselling and cross-selling.
+ Stay ahead of market and industry trends by proactively engaging with a network of experts and maintaining deep competitive insight.
+ Act as a trusted advisor by understanding, documenting, and aligning solutions with the customer's strategic goals.
+ Drive AI-led transformation programs that deliver measurable results through strategic partnerships.
+ Build and manage a qualified, insight-driven pipeline through deep customer engagement.
+ Lead a connected Microsoft account team to deliver customer-aligned growth, amplifying impact through success stories that inspire and scale.
**Qualifications**
**Minimum Experience**
+ 6 years+ experience enterprise sales experience or consulting experience, driving digital transformation.
+ Demonstrated ability to lead and orchestrate cross-functional virtual teams to deliver business outcomes.
+ Established track record as a trusted advisor to senior executives, with strong relationship-building and stakeholder management skills.
**Preferred Experience**
+ Bachelor's Degree in Business, Technology, or related field
+ Background working with or within the Financial Services industry (such as Insurance or Banking) with relevant experience in consulting or technology.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As an Account Executive in Financial Services, this opportunity will allow you to forge deep market making strategic partnerships, work with industry leading teams on the frontier of AI deployment across Australia & New Zealand and leave a lasting mark on the indsutry through consistenly seeking better ways of delivering financial service experiences to the people across Australia & New Zealand.
**Responsibilities**
+ Oversee complex accounts, leading planning and prioritization to ensure the right responses to evolving customer needs.
+ Build trust with customer executives by shaping long-term, mutually beneficial digital transformation strategies in partnership with key internal stakeholders.
+ Lead extended virtual teams and industry experts, applying best-in-class sales and communication techniques to influence and deliver outcomes.
+ Translate technical features into clear business impact and measurable outcomes that accelerate customers' digital transformation.
+ Develop compelling value propositions and tailored business plans that drive business outcomes, while identifying opportunities for upselling and cross-selling.
+ Stay ahead of market and industry trends by proactively engaging with a network of experts and maintaining deep competitive insight.
+ Act as a trusted advisor by understanding, documenting, and aligning solutions with the customer's strategic goals.
+ Drive AI-led transformation programs that deliver measurable results through strategic partnerships.
+ Build and manage a qualified, insight-driven pipeline through deep customer engagement.
+ Lead a connected Microsoft account team to deliver customer-aligned growth, amplifying impact through success stories that inspire and scale.
**Qualifications**
**Minimum Experience**
+ 6 years+ experience enterprise sales experience or consulting experience, driving digital transformation.
+ Demonstrated ability to lead and orchestrate cross-functional virtual teams to deliver business outcomes.
+ Established track record as a trusted advisor to senior executives, with strong relationship-building and stakeholder management skills.
**Preferred Experience**
+ Bachelor's Degree in Business, Technology, or related field
+ Background working with or within the Financial Services industry (such as Insurance or Banking) with relevant experience in consulting or technology.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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6
Legal Content Lead - Financial Services Regulatory Compliance
Brisbane, Queensland
RELX INC
Posted 15 days ago
Job Viewed
Job Description
About the Role
At LexisNexis Regulatory Compliance, we're not just interpreting the law; we're transforming how organisations understand and meet their obligations through technology-driven innovation, legal expertise, and forward-looking regulatory insight.
We're looking for a legally qualified professional with a passion for the financial services sector, and an eye for detail and clarity, to lead the development of high-impact regulatory content. In this role, you'll sit at the intersection of law, innovation, and industry insight, shaping how some of Australia's largest businesses navigate an increasingly complex regulatory environment.
You'll take charge of developing, curating, and refining content within our Financial Services portfolio, ensuring it's current, practical, and tailored to meet the evolving needs of customers. You'll work closely with authors, compliance officers, consultants, and internal stakeholders across sales, marketing, and editorial.
This is an exceptional opportunity for a legally trained professional with a passion for content, regulation, and innovation to drive thought leadership, influence industry best practice, and help businesses stay compliant with confidence. If you have prior background in areas related to Financial Services, Banking, Insurance, Legal or corporate compliance, we would love to hear from you!
Reporting to the Pacific Content Manager, this is a permanent full-time remote role, with access to central CBD offices in Sydney, Melbourne, and Brisbane.
Responsibilities
+ Portfolio Ownership: Manage the content lifecycle for assigned regulatory modules-strategy, development, commissioning, restructuring, and decommissioning.
+ Thought Leadership: Stay ahead of legislative reform, case law, compliance trends, and sector developments.
+ Customer-Centric Development: Gather insights directly from customers (pre and post-sales) to shape content that is practical, relevant, and tailored for different industries.
+ Stakeholder Engagement: Cultivate and manage relationships with external contributors such as specialist lawyers, consultants, regulators, and professional bodies.
+ Sales & Marketing Enablement: Partner with internal teams to define product value propositions, support go-to-market plans, deliver training, and contribute to client presentations.
+ Revenue & Strategy: Support budgeting and revenue growth initiatives through new content proposals and adjacent market expansion.
+ Project Delivery: Drive authoring projects from initiation to delivery, ensuring quality and compliance standards are consistently met.
Requirements
+ University law degree or equivalent - legal and compliance education and experience preferred
+ 3+ years post-qualification experience (PQE), ideally in financial services, banking, insurance or legal/corporate compliance.
+ Demonstrated legal drafting and editing skills.
+ Strong understanding of how compliance content is used across legal and non-legal industries.
+ Prior experience in content/product development, publishing, or legal technology is desirable.
+ Strategic thinking with strong commercial acumen.
+ Excellent communication, stakeholder management, and project delivery skills.
+ Comfort working cross-functionally with marketing, finance, and sales teams.
+ Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the business:
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
If you're passionate about regulatory content and thrive in a fast-paced, collaborative environment, we want to hear from you!
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
At LexisNexis Regulatory Compliance, we're not just interpreting the law; we're transforming how organisations understand and meet their obligations through technology-driven innovation, legal expertise, and forward-looking regulatory insight.
We're looking for a legally qualified professional with a passion for the financial services sector, and an eye for detail and clarity, to lead the development of high-impact regulatory content. In this role, you'll sit at the intersection of law, innovation, and industry insight, shaping how some of Australia's largest businesses navigate an increasingly complex regulatory environment.
You'll take charge of developing, curating, and refining content within our Financial Services portfolio, ensuring it's current, practical, and tailored to meet the evolving needs of customers. You'll work closely with authors, compliance officers, consultants, and internal stakeholders across sales, marketing, and editorial.
This is an exceptional opportunity for a legally trained professional with a passion for content, regulation, and innovation to drive thought leadership, influence industry best practice, and help businesses stay compliant with confidence. If you have prior background in areas related to Financial Services, Banking, Insurance, Legal or corporate compliance, we would love to hear from you!
Reporting to the Pacific Content Manager, this is a permanent full-time remote role, with access to central CBD offices in Sydney, Melbourne, and Brisbane.
Responsibilities
+ Portfolio Ownership: Manage the content lifecycle for assigned regulatory modules-strategy, development, commissioning, restructuring, and decommissioning.
+ Thought Leadership: Stay ahead of legislative reform, case law, compliance trends, and sector developments.
+ Customer-Centric Development: Gather insights directly from customers (pre and post-sales) to shape content that is practical, relevant, and tailored for different industries.
+ Stakeholder Engagement: Cultivate and manage relationships with external contributors such as specialist lawyers, consultants, regulators, and professional bodies.
+ Sales & Marketing Enablement: Partner with internal teams to define product value propositions, support go-to-market plans, deliver training, and contribute to client presentations.
+ Revenue & Strategy: Support budgeting and revenue growth initiatives through new content proposals and adjacent market expansion.
+ Project Delivery: Drive authoring projects from initiation to delivery, ensuring quality and compliance standards are consistently met.
Requirements
+ University law degree or equivalent - legal and compliance education and experience preferred
+ 3+ years post-qualification experience (PQE), ideally in financial services, banking, insurance or legal/corporate compliance.
+ Demonstrated legal drafting and editing skills.
+ Strong understanding of how compliance content is used across legal and non-legal industries.
+ Prior experience in content/product development, publishing, or legal technology is desirable.
+ Strategic thinking with strong commercial acumen.
+ Excellent communication, stakeholder management, and project delivery skills.
+ Comfort working cross-functionally with marketing, finance, and sales teams.
+ Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the business:
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
If you're passionate about regulatory content and thrive in a fast-paced, collaborative environment, we want to hear from you!
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7