9 Support Services Administrator jobs in Australia

Service Coordinator
Job Description
**Service Coordinator - Grundfos Australia**
**Location: Huntingdale, Victoria**
**About our Company**
With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.
**Purpose of the Job**
As a Service Coordinator, you will be working within an established team who provide service administrative support to the Oceania service delivery team across Australia and New Zealand and customers / stakeholders to ensure the efficiency and effectiveness of the Oceania service delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors. Handling customer requests (phone calls, emails, orders etc.) and preparing quotes, applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, organization and task management of technicians, partners, and contractors.
This role will ideally be based in Huntingdale, Victoria.
**Why Grundfos?**
+ Global values-driven organization
+ Great team culture and positive work environment
+ Wide range of employee benefits
+ Access to extensive internal training with global career development opportunities
**Responsibilities:**
+ Administrative support for all other service colleagues & contractors involved with the various Service processes
+ Scheduling technicians for onsite work
+ Spare parts selection and ordering
+ Answering after sales service calls from customers and end-users
+ Follow-up of completed open service orders, concerning faults, repairs and quotations
+ Organising training courses, technician toolbox talks, etc.
+ Investigate and raise customer credit requests
+ Efficient communication with all customers, staff, dealers, and internal stakeholders
+ Assist with administrative tasks for technicians
+ Technical service report proof reading and writing, prior to issuing to customers
+ Monitor open service orders weekly and work with the responsible technician/department for appropriate action
**Skills and Experience Required:**
+ At least 2 years work experience in a similar field is desirable
+ Enthusiastic, task focused, team player
+ Experienced in handling commercial and business support
+ Communicative, independent, efficient, initiative-oriented, result-oriented
+ Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other MS Office applications would be desirable
+ Previous experience with pump technology or similar would be an advantage
+ Ability to work with processes and participate in projects
+ Good communication skills both oral and written
**More Information**
If this sounds like you, please click the 'Apply' button to progress with your application.
**We look forward to hearing from you.**
**_Please note that we will only accept local citizens/permanent residency visa holders of the country._**
_If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here:_ _or on Facebook:_ is an Equal Opportunity Employer._
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Melbourne, Victoria, Australia
Contract Type: Full-Time
Employment Type: Regular

**Job Description Summary**
This role is responsible for coordinating and planning Preventative Maintenance (PM) activities for GE Healthcare's extensive range of medical equipment. Assisting internal and external customers through the Service Support Operations Centre via phone, email and other communication platforms, you will facilitate PM service for our Australian, New Zealand, Fijian and Papua New Guinean regions. This role deals directly with customers, field engineers, service delivery managers, operations and other stakeholders.
**Job Description**
**Key Responsibilities:**
**Scheduling and Dispatching Preventative Maintenance**
+ Extract and manipulate detailed PM data from multiple systems to effectively schedule maintenance within the required time frame.
+ Refer to operating systems and accurately identify customer information (such as contract entitlement, schedule dates, asset identifiers, points of contact)
+ Overall management of Field Engineer PM appointment calendars. Accurately populating with the PM appointment data.
+ Communicate with customers through the applicable medium to facilitate 'on-time' servicing.
+ Reschedule PM appointments as required, updating key stakeholders.
+ Regularly participate with stakeholders in meeting activities, and positively contribute to improvement initiatives and maintenance issue resolution.
+ Analyze PM data and asset location to efficiently schedule maintenance.
+ Contribute to data cleansing activities as required.
+ Other PM Planning activities as required.
**General Requirements**
+ Act with professionalism, integrity and a positive approach at all times.
+ Be adoptive of change, be flexible and positive in a continually evolving environment.
+ Demonstrate a 'continuous improvement' mindset, contributing to process improvement.
+ Prioritise work to ensure critical tasks are completed within the required timeframes.
+ Develop solid product knowledge and a strong understanding of business functions within GEHC.
+ Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
+ Build effective relationships within GE HealthCare and allocated territory (state), including but not limited to; Field Engineer Teams, Service Delivery Managers, Significant Service Event Case Manager and Customer base.
+ Apply the 'one point of contact' philosophy and build stakeholder confidence through all elements of the allocated portfolio.
+ Adhere to procedures set down in SOP's, whilst embracing a continuous improvement mindset to identify inefficiencies to the team leader.
+ On-going liaison and support function to the Field Engineer for Service Request specific requirements.
+ Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001.
+ Participate positively in team development, through meetings and other planned events.
+ Other administration activities as required.
**Quality Specific Goals:**
+ Aware of, and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Essential Requirements:**
+ Extensive and demonstratable Coordination and Planning experience in a dispersed operational environment.
+ Experience using multiple operating platforms and systems (ServiceMax, Salesforce, Genesys) or similar.
+ Outstanding communication skills, both written and verbal.
+ Advanced capabilities in using Microsoft Excel is essential.
+ Ability to work in a cross-functional matrix team environment nationally and internationally.
+ Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
+ Excellent organizational and administrative skills.
+ Strong attention to detail.
+ A calm and analytical approach to problem solving, with the ability to make decisions based on data analysis.
+ An adoptive approach to change and the ability to be flexible.
+ Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
+ CRM system knowledge.
**Additional Information**
**Relocation Assistance Provided:** No

**Job Description Summary**
This role is responsible for coordinating and planning Preventative Maintenance (PM) activities for GE Healthcare's extensive range of medical equipment. Assisting internal and external customers through the Service Support Operations Centre via phone, email and other communication platforms, you will facilitate PM service for our Australian, New Zealand, Fijian and Papua New Guinean regions. This role deals directly with customers, field engineers, service delivery managers, operations and other stakeholders.
**Job Description**
**Key Responsibilities:**
**Scheduling and Dispatching Preventative Maintenance**
+ Extract and manipulate detailed PM data from multiple systems to effectively schedule maintenance within the required time frame.
+ Refer to operating systems and accurately identify customer information (such as contract entitlement, schedule dates, asset identifiers, points of contact)
+ Overall management of Field Engineer PM appointment calendars. Accurately populating with the PM appointment data.
+ Communicate with customers through the applicable medium to facilitate 'on-time' servicing.
+ Reschedule PM appointments as required, updating key stakeholders.
+ Regularly participate with stakeholders in meeting activities, and positively contribute to improvement initiatives and maintenance issue resolution.
+ Analyze PM data and asset location to efficiently schedule maintenance.
+ Contribute to data cleansing activities as required.
+ Other PM Planning activities as required.
**General Requirements**
+ Act with professionalism, integrity and a positive approach at all times.
+ Be adoptive of change, be flexible and positive in a continually evolving environment.
+ Demonstrate a 'continuous improvement' mindset, contributing to process improvement.
+ Prioritise work to ensure critical tasks are completed within the required timeframes.
+ Develop solid product knowledge and a strong understanding of business functions within GEHC.
+ Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
+ Build effective relationships within GE HealthCare and allocated territory (state), including but not limited to; Field Engineer Teams, Service Delivery Managers, Significant Service Event Case Manager and Customer base.
+ Apply the 'one point of contact' philosophy and build stakeholder confidence through all elements of the allocated portfolio.
+ Adhere to procedures set down in SOP's, whilst embracing a continuous improvement mindset to identify inefficiencies to the team leader.
+ On-going liaison and support function to the Field Engineer for Service Request specific requirements.
+ Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001.
+ Participate positively in team development, through meetings and other planned events.
+ Other administration activities as required.
**Quality Specific Goals:**
+ Aware of, and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Essential Requirements:**
+ Extensive and demonstratable Coordination and Planning experience in a dispersed operational environment.
+ Experience using multiple operating platforms and systems (ServiceMax, Salesforce, Genesys) or similar.
+ Outstanding communication skills, both written and verbal.
+ Advanced capabilities in using Microsoft Excel is essential.
+ Ability to work in a cross-functional matrix team environment nationally and internationally.
+ Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
+ Excellent organizational and administrative skills.
+ Strong attention to detail.
+ A calm and analytical approach to problem solving, with the ability to make decisions based on data analysis.
+ An adoptive approach to change and the ability to be flexible.
+ Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
+ CRM system knowledge.
**Additional Information**
**Relocation Assistance Provided:** No

Field Service Coordinator - Surgical
Sydney, New South Wales, Australia
+ Attractive casual work arrangement in office based role
+ Join an innovative medical organisation with a great team culture
+ Exercise your skills in a supportive, people-focused environment
**Leading Global Medical Technology Company with Women's Health Focus**
Hologic is an innovative medical technology company primarily focused on improving Women's Health and well-being through early detection and treatment. We develop, manufacture and supply life-changing Diagnostics, GYN Surgical and Breast & Skeletal Solutions products that are founded on science and driven by technology; allowing healthcare professionals to diagnose and proactively treat patients with growing certainty, precision, and greater peace of mind.
**About the Role**
The Casual Field Service Coordinator - Surgical plays an important role in supporting our Service Centre team in a friendly, office-based setting. You will help manage the flow of surgical equipment and deliver excellent support to our internal stakeholders, including field service engineers and sales representatives. This role involves working approximately three days per week between 9am-5pm, with two days at our Macquarie Park office (ideally on Tuesdays and Thursdays) and flexible work-from-home options. We're looking for a highly organised, reliable, and responsible individual-the rest will be fully trained.
**What You'll Do**
+ Log Product Experience Forms from customers into our complaints system.
+ Prepare basic work order quotes for customers not covered by a Service Contract.
+ Manage the documentation and logistics of incoming and outgoing surgical equipment by validating paperwork and coordinating courier bookings.
+ Assist with unboxing and packing surgical equipment before and after repairs.
+ Organise the shipment of loan equipment to customers.
+ Provide essential administrative support to ensure smooth day-to-day operations.
**Who You Are**
+ Highly organised with exceptional attention to detail.
+ Reliable and responsible with a strong work ethic.
+ A good communicator who works well both independently and as part of a team.
+ Most importantly, you are eager to learn- training will be provided.
**Apply Today!**
If you're ready to contribute to our mission of advancing women's health and believe you have what it takes to thrive in a supportive, training-focused environment, we'd love to hear from you. Please apply today with your resume. Interviews may be conducted virtually. When applying, please share your preferred pronouns and any reasonable adjustments you may need during the interview process.
Take the first step toward making a positive impact in healthcare-join Hologic and help shape the future of patient care!
#LI-TL1

Empowered by diversity:

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

About the role:

This is a full-time contract opportunity until June 2026, located in Parkes NSW & servicing clients in Cabonne, Forbes, Parkes & Lachlan LGA’s. Starting base annual salary of $94,498, plus super, plus access to generous salary packaging options. Leave benefits included.

About the opportunity:

This is your chance to make a real and lasting impact in communities still rebuilding from the devastating 2022 Eugowra floods. Based in Parkes, you will walk alongside individuals and families across the Cabonne, Forbes, Parkes and Lachlan local government areas, helping them navigate their recovery journey and find renewed hope for the future.

We’re looking for a passionate and compassionate Caseworker to join our Recovery Support Services team. This role is more than a job – it’s about being there when people need it most, providing trauma-informed, person-centred support, and helping communities find strength in the face of challenge.

< trong>What you’ll be doing:

ul>

Support flood-affected individuals and families through short-term, flexible, and trauma-informed case work.

Provide triage, assessment, referrals, and community connections to ensure people get the right support at the right time.

Work directly in the community – whether in homes, community hubs, or recovery centres – meeting people where they are.

Collaborate with local services and stakeholders to help strengthen recovery pathways.

Contribute your insights and lived experiences to help shape and improve this important new service.

Your Qualifications & Experience

• A Diploma in Community Services (or related qualification).
• 2+ years’ experience working with vulnerable or trauma-affected populations.
• Strong understanding of child protection and culturally responsive practice.
• Skills in outreach and case coordination.
• A current NSW Driver’s Licence and NSW Working with Children Check.

Benefits and culture

Working to inspire people, enliven communities and confront injustice brings its own rewards, but there’s more.

ul>

Welcoming you exactly as you are

Starting base annual salary of $94,498 plus super

Access to generous salary packaging options as well as access to Uniting’s URewards retail partner program.

Wellbeing programs and access to fitness passport

Career development opportunities such as training, education.

Amazing workplace culture

Should you have any questions, please contact Alex Sullivan from Uniting's Talent Acquisition Team at – Please note no applications will be accepted via email.

p>Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

Closing date: 11:55pm, Monday 15^th September 2025

About Uniting:

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

The role is designated for a female under section 31 of the Anti-Discrimination Act.

This is a permanent part-time opportunity, minimum of 22.80 hours per week , within the Parramatta local government area (with inactive sleepovers) to provide safe and appropriate temporary accommodation for vulnerable young expectant mothers in the Parramatta area.

• Tuesday, Wednesday 3:30pm to 11:30pm with inactive sleepover until 7:30am (sleep onsite) and Sunday 7:30am to 3:30pm
• SCHADS Level 3.1 $38.65 per hour with salary packaging benefits up to $8,550 per year plus penalty rates, sleep over allowance, and 12% superannuation.
• Penalty rates will be paid for shifts worked outside of core hours
• On- call assistance is available

For more information, read the Support Worker SHS Position Description

About the Role

As a Support Worker , you will be working across our Homeless and Community Services (HCS) focusing on our Young pregnant mum’s programs. You'll manage the house, providing high-quality support to clients to those at risk or facing homelessness (cooking and doing their chores). You'll help break the cycle of homelessness through personalised support, advocacy, and skill development.

p>Key Responsibilities

• Advocate for client choice and support independence.
• Monitoring and review of case plans with the case manager
• Assist with intake and assessment of clients as well as maintaining reports or clients’ files
li>Trauma-informed practice background in providing support and assistance to individuals who have experienced trauma.
• Maintain high standards of conduct and performance.
• Ensure seamless service delivery and coordinate communication.
• Actively engage in team meetings, performance management and continuous improvement.
• Adhere to Uniting's values, policies, and procedures.
• Promote a safe and inclusive working environment.
• Transport of clients when required.
• Provide general administration support

Your Qualifications & Experience

Qualifications:

• The role is designated for a female under section 31 of the Anti-Discrimination Act.
• Certificate IV in Community Services, Mental Health, Youth Work, or a relevant field.
• First Aid Certificate
• Driver’s License

Experience:

• 2+ years of experience working with Homelessness, Youth, Women’s and Children's Mental Health.
li>Proficiency in working with vulnerable populations.
• Knowledge of best practices for Specialist Homelessness funded Services.
• Computer skills for timely and accurate client information.

Even Better:

• Identify and Respond to Risk of Harm training
• Cultural Awareness training
• Mental Health First Aid

What We Offer You

• Maximum allowable up to $18,550 er year salary packaging (pay less tax) available (visit for more information).
• Training from Day 1 including buddy shifts.
• 500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
li>Extensive opportunities and training for professional growth.
• A supportive and inclusive work environment.
• Access to our U rewards program with exclusive discounts and cash-back programs with major retailers

How to apply
If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

< trong>What to expect
Please know that employment with Uniting will require a National Police Check, Reference Checks, WWCC, Driver’s License, and First Aid Certificate.

p>Should you have any questions, please contact Sarah from Uniting’s Talent Acquisition Team at for more information

p>About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

U iting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We're looking for a capable and collaborative End User Support Specialist to play a key role in delivering high-quality, user-focused IT support across one of our customer organisations.
As a senior member of a cross-functional team, you'll provide technical leadership and contribute to a culture of shared success - handling complex issues, mentoring colleagues, and contributing to service improvement initiatives.
Working in a smaller, highly collaborative environment, you'll have the opportunity to broaden your technical skills across infrastructure and application domains. A key focus of this role is supporting and optimising Microsoft 365 user services and meeting room technologies, including Microsoft Teams Rooms, AV systems, and collaboration tools that enable seamless hybrid work experiences.
This is a hands-on, customer-facing role suited to someone who enjoys variety, takes ownership of outcomes, and is comfortable working across service desk, TechBar, deskside, and training functions.
**Key Responsibilities**
+ Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, TechBar assistance, Microsoft 365 user technologies, and AV/meeting room support.
+ Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
+ Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tool/s.
+ Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance.
+ Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
**Qualifications & Experience**
+ Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
+ Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
+ Experience with management products such as Microsoft Endpoint Configuration Manager and Intune, including scripting or automation using scripts like PowerShell; familiarity with patch deployment and endpoint compliance.
+ ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
+ Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
_This role does require the successful applicant to be an Australian Citizen and hold a_ _or be able to obtain an NV1_ _level security clearance._
**Diverse Team Members, Shared** **Values** **and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values._ _It's_ _about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Description We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.   Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.   Your New Role and Responsibilities We’re looking for a capable and collaborative End User Support Specialist to play a key role in delivering high-quality, user-focused IT support across one of our customer organisations.   As a senior member of a cross-functional team, you’ll provide technical leadership and contribute to a culture of shared success - handling complex issues, mentoring colleagues, and contributing to service improvement initiatives.  Working in a smaller, highly collaborative environment, you’ll have the opportunity to broaden your technical skills across infrastructure and application domains. A key focus of this role is supporting and optimising Microsoft 365 user services and meeting room technologies, including Microsoft Teams Rooms, AV systems, and collaboration tools that enable seamless hybrid work experiences.  This is a hands-on, customer-facing role suited to someone who enjoys variety, takes ownership of outcomes, and is comfortable working across service desk, Tech Bar, deskside, and training functions.   Key Responsibilities Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals. Support and maintain Microsoft 365 services, including Exchange Online, Teams, One Drive, and Share Point; assist users with collaboration, access, and productivity tool/s.Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance. Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.  Qualifications & Experience Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking. Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, One Drive, and Share Point; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces. Experience with management products such as Microsoft Endpoint Configuration Manager and Intune, including scripting or automation using scripts like Power Shell; familiarity with patch deployment and endpoint compliance. ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or Service Now; comfortable working within SLAs and contributing to service documentation. Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.  This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an NV1 level security clearance.   Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.   Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.   Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.   Next Steps To apply for this role, follow the links or apply via our Careers page.  Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you’d like to discuss any additional support during your application or throughout the recruitment process.   Come break things (in a good way). Then build them smarter.We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”Original Posting:For U. S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.