11 Systems Analyst jobs in Australia

Brief Description

Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families.

Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care. More than 950 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.

Requirements

As the IT Systems Analyst, you will oversee the administration, configuration, enhancement, and ongoing support of Fronditha Care’s core business systems. Reporting directly to the General Manager ITS, you will act as the primary contact for addressing business system-related queries and issues. Your role will involve collaborating closely with internal stakeholders to map business processes, identify areas for improvement, and implement solutions directly or coordinate effectively with vendors to ensure successful outcomes.

This position includes hands-on technical responsibilities, such as configuring ERP systems, managing and supporting various SaaS products, and developing or enhancing solutions using Power BI, Dynamics 365, SSRS, SQL, and API integrations. Your work will be pivotal in streamlining operations and enhancing the efficiency of technology-driven processes across the organisation.

Key Responsibilities

Provide responsive and user-friendly application support, promptly resolving issues and clearly communicating technical details to non-technical users.Engage closely with stakeholders to understand business needs, identify gaps, streamline processes, and implement improvements or automation.Coordinate effectively with vendors on project management, system enhancements, and ongoing support activities.Manage enhancement requests through system customisation, configuration, and limited development activities.Contribute to strategic planning regarding business systems replacement, consolidation, or improvement to align with evolving organisational requirements.Support governance activities, including defining project benefits, preparing status reports, managing budgets, and delivering updates to senior management and the board.Assist the IT Manager with implementing Fronditha’s IT strategy and related governance processes.

About Your Profile

Bachelor’s degree in Information Technology, Computer Science, or a related field.Relevant IT industry certifications are desirable, including Project Management, Business Analysis, Development, Architecture, or similar certifications.Minimum 3–5 years of experience across software development and implementation roles, including analysis, development, architecture, and/or QA.Proactively identifies opportunities for improvement and takes initiative to enhance customer satisfaction.Demonstrated experience providing application support, either internally or as a vendor, with familiarity in platforms such as Jira, ServiceNow, Zendesk, etc.Proven experience in business analysis, including developing process maps and detailed process documentation.Strong stakeholder engagement and negotiation skills, essential for working

Summary

Why choose Fronditha Care?

Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

Our Benefits

Above award pay with annual pay increases under respective Enterprise Agreements.Salary packaging up to $15,900 per annum of pre-tax income.Meal and entertainment benefits up to $2,650 per annum.Benefits available through Fronditha Care’s superannuation partner.Gender neutral paid parental leave of 6 weeks.Ability to purchase additional annual leave.Enhanced leave entitlements for employees covered by respective Enterprise Agreements.Learning and development, career pathway opportunities, communities of practice and other learning programs.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
**An exciting opportunity to join the Medtronic Australia & New Zealand (ANZ) Commercial Operations Sales Enablement & Excellence team in a pivotal Systems Support Analyst role.**
This position offers the right applicant a chance to combine technical expertise in tools such as Power BI, Salesforce, and Tableau with strong business acumen to drive impactful adoption, data-driven decisions and optimise business strategies. Acting as a trusted business partner, you will collaborate across all organisational levels to gather requirements, deliver actionable insights, and support the implementation of solutions that align with Medtronic's mission to transform healthcare and improve patient outcomes.
**Responsibilities may include the following and other duties may be assigned:**
+ Support the deployment and drive adoption of new systems and dashboard solutions
+ Collaborate with cross-functional teams to understand business objectives, gather requirements, and translate them into actionable insights and solutions
+ Design, develop, and maintain interactive dashboards and reports using Power BI or Salesforce to support business decision-making
+ Extract, analyse, and visualise data, ensuring alignment with business objectives
+ Act as a trusted business partner, building strong relationships with stakeholders to understand their needs and provide tailored solutions
+ Lead and facilitate workshops, brainstorming sessions and engage in business meetings offering consultation to further understand, prioritize & identify solutions to suit business requirements helping teams to achieve their objectives
+ Analyse and document complex business processes, identifying areas for improvement and opportunities to automate or streamline
+ Collaborate with development teams to ensure seamless implementation of solutions, providing guidance and support where needed
+ Stay up to date on industry trends and emerging technologies to continuously enhance reporting & systems capabilities
**Required Knowledge and Experience:**
+ Minimum Bachelor's Degree with minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
+ Relevant experience working in a Data analyst and Business Partnering role, preferably within regulated sectors such as in medical device, pharmaceutical, consumer health or FMCG industry
+ Experience building & leveraging insights from Power BI dashboard solutions
+ Experience with Tableau desirable
+ Advanced proficiency of MS Office in Excel (data analysis) & PowerPoint (presentation)
+ Professional Accreditation as Salesforce.com Administrator is highly desirable
+ Results-oriented with good strategic planning, organisation and time-management skills
+ Strong project management & stakeholder management skills
+ Excellent presentation, communication and interpersonal skills
+ Outstanding attention to detail
+ Proactive can-do attitude, display initiative and growth mindset
+ Experience working in an Agile environment, with a solid understanding of Agile methodologies and tools (e.g., JIRA, Confluence)
+ AI solutions experience highly desirable
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

**Job Description**
This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, providing technical delivery for the successful delivery, implementation, and support of complex Oracle solutions.
The primary focus of the role is to be a customer facing technical advocate with the customer's IT staff. Responsible for providing proactive support services for Oracle products, thus assisting with the ROI the customer is expecting and assuring the highest level of customer satisfaction. The person is expected to be highly skilled in solving complex (and often previously unknown) critical customer issues. Candidate should have strong interpersonal skills and a proven capability to build effective relationships with customer technical resources and management. They are expected to work with a high level of autonomy while reporting to management on customer status and technical matters on a regular basis.
This role is to provide Database Platform management support to customers covering the following areas:
+ Provide incident resolution, problem identification and resolution activities.
+ Provide guidance on proactive problem avoidance activities.
+ Provide best practice design, installation, and configuration advice for Database Platform deployment and management.
+ Knowledge transfer on effective engagement with Oracle Support processes and procedures.
+ Mentor and provide knowledge transfer to customer staff.
+ Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution).
**Responsibilities**
This role is to provide Database Platform management support to customers covering the following areas:
+ Provide incident resolution, problem identification and resolution activities.
+ Provide guidance on proactive problem avoidance activities.
+ Provide best practice design, installation, and configuration advice for Database Platform deployment and management.
+ Knowledge transfer on effective engagement with Oracle Support processes and procedures.
+ Mentor and provide knowledge transfer to customer staff.
+ Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution).
Skills and Competencies:
+ Database products covering
+ Backup and recovery
+ Performance tuning
+ Security
+ RAC
+ Disaster recovery
+ Architecture skills with
+ High Availability
+ Maximum Availability
+ Engineered Systems (advantageous)
+ Understanding of ITIL processes
+ Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for solutions
+ Assist with the management and resolution of technical issues arising from solution implementations
+ Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills
+ Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action
+ Ability to prioritise workload to meet deadlines
+ AGSVA security clearance to TSPV level.
#LI-DNI
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, provide technical delivery for the successful delivery and implementation of complex, system solutions. The position will provide configuration management, capacity planning, and performance tuning for production environments. It also requires hands-on involvement during system implementation to ensure that the appropriate level of technical oversight and compliance to design standards is met.
This role is typically part of an Oracle delivery team working on several engagements for Federal Government and may involve working independently on several sites. In addition, there may be a requirement to provide technical consulting to Oracle's partners and suppliers.
**Skills and Competencies:**
+ **Sound technical skills** and experience with a range of technologies including **Solaris 10/11 OS** , **Oracle Linux** (or equivalent), Sun servers and file systems (ZFS and LVM), system management tools, proprietary switches, and network hardware.
+ Experience with virtualisation technologies.
+ Working knowledge of TCP-IP protocols.
+ Working experience with storage and backup technologies (Backup management technologies, SAN, NAS, RAID).
+ Experience with Sun Oracle Hardware (for example SPARC, x86) and storage products
+ Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for systems solutions.
+ Assist with the management and resolution of technical issues arising from solution implementations.
+ Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills.
+ Ability to prioritise workload to meet project deadlines.
+ **AGSVA security clearance to TSPV level is a must for this role.**
**Responsibilities**
**Responsibilities and Accountabilities:**
+ Conducts system health checks, monitors system performance, implements upgrades and patches, and may be assigned to the role of Proactive Support Engineer to major customers.
+ Develops and implements technical systems solutions and ensures that customer requirements are met and that the solution is deployed in accordance with Oracle's best practices.
+ Works as part of a team to analyse customer requirements and recommend appropriate system design solutions.
+ Works closely with customers' project and implementation teams to identify potential areas for technical improvements, system enhancements and discrete tranches of work that can be implemented to deliver defined business benefits for the customer.
+ Acts as a technical conduit into Oracle's internal resources and support systems to assist in resolving complex technical problems.
+ Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action.
+ May be assigned as a trusted advisor to Oracle's customers and partners.
#LI-DNI
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, provide technical delivery for the successful delivery and implementation of complex, system solutions. The position will provide configuration management, capacity planning, and performance tuning for production environments. It also requires hands-on involvement during system implementation to ensure that the appropriate level of technical oversight and compliance to design standards is met.
This role is typically part of an Oracle delivery team working on several engagements for Federal Government and may involve working independently on several sites. In addition, there may be a requirement to provide technical consulting to Oracle's partners and suppliers.
**Skills and Competencies:**
+ **Sound technical skills** and experience with a range of technologies including **Solaris 10/11 OS** , **Oracle Linux** (or equivalent), Sun servers and file systems (ZFS and LVM), system management tools, proprietary switches, and network hardware.
+ Experience with virtualisation technologies.
+ Working knowledge of TCP-IP protocols.
+ Working experience with storage and backup technologies (Backup management technologies, SAN, NAS, RAID).
+ Experience with Sun Oracle Hardware (for example SPARC, x86) and storage products
+ Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for systems solutions.
+ Assist with the management and resolution of technical issues arising from solution implementations.
+ Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills.
+ Ability to prioritise workload to meet project deadlines.
+ **AGSVA security clearance to TSPV level is a must for this role.**
**Responsibilities**
**Responsibilities and Accountabilities:**
+ Conducts system health checks, monitors system performance, implements upgrades and patches, and may be assigned to the role of Proactive Support Engineer to major customers.
+ Develops and implements technical systems solutions and ensures that customer requirements are met and that the solution is deployed in accordance with Oracle's best practices.
+ Works as part of a team to analyse customer requirements and recommend appropriate system design solutions.
+ Works closely with customers' project and implementation teams to identify potential areas for technical improvements, system enhancements and discrete tranches of work that can be implemented to deliver defined business benefits for the customer.
+ Acts as a technical conduit into Oracle's internal resources and support systems to assist in resolving complex technical problems.
+ Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action.
+ May be assigned as a trusted advisor to Oracle's customers and partners.
#LI-DNI
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, providing technical delivery for the successful delivery, implementation, and support of complex Oracle solutions.
The primary focus of the role is to be a customer facing technical advocate with the customer's IT staff. Responsible for providing proactive support services for Oracle products, thus assisting with the ROI the customer is expecting and assuring the highest level of customer satisfaction. The person is expected to be highly skilled in solving complex (and often previously unknown) critical customer issues. Candidate should have strong interpersonal skills and a proven capability to build effective relationships with customer technical resources and management. They are expected to work with a high level of autonomy while reporting to management on customer status and technical matters on a regular basis.
This role is to provide Database Platform management support to customers covering the following areas:
+ Provide incident resolution, problem identification and resolution activities.
+ Provide guidance on proactive problem avoidance activities.
+ Provide best practice design, installation, and configuration advice for Database Platform deployment and management.
+ Knowledge transfer on effective engagement with Oracle Support processes and procedures.
+ Mentor and provide knowledge transfer to customer staff.
+ Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution).
**Responsibilities**
This role is to provide Database Platform management support to customers covering the following areas:
+ Provide incident resolution, problem identification and resolution activities.
+ Provide guidance on proactive problem avoidance activities.
+ Provide best practice design, installation, and configuration advice for Database Platform deployment and management.
+ Knowledge transfer on effective engagement with Oracle Support processes and procedures.
+ Mentor and provide knowledge transfer to customer staff.
+ Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution).
Skills and Competencies:
+ Database products covering
+ Backup and recovery
+ Performance tuning
+ Security
+ RAC
+ Disaster recovery
+ Architecture skills with
+ High Availability
+ Maximum Availability
+ Engineered Systems (advantageous)
+ Understanding of ITIL processes
+ Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for solutions
+ Assist with the management and resolution of technical issues arising from solution implementations
+ Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills
+ Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action
+ Ability to prioritise workload to meet deadlines
+ AGSVA security clearance to TSPV level.
#LI-DNI
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, provide technical delivery for the successful delivery and implementation of complex, system solutions. The position will provide configuration management, capacity planning, and performance tuning for production environments. It also requires hands-on involvement during system implementation to ensure that the appropriate level of technical oversight and compliance to design standards is met.
This role is typically part of an Oracle delivery team working on several engagements for Federal Government and may involve working independently on several sites. In addition, there may be a requirement to provide technical consulting to Oracle's partners and suppliers.
**Skills and Competencies:**
+ **Sound technical skills** and experience with a range of technologies including **Solaris 10/11 OS** , **Oracle Linux** (or equivalent), Sun servers and file systems (ZFS and LVM), system management tools, proprietary switches, and network hardware.
+ Experience with virtualisation technologies.
+ Working knowledge of TCP-IP protocols.
+ Working experience with storage and backup technologies (Backup management technologies, SAN, NAS, RAID).
+ Experience with Sun Oracle Hardware (for example SPARC, x86) and storage products
+ Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for systems solutions.
+ Assist with the management and resolution of technical issues arising from solution implementations.
+ Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills.
+ Ability to prioritise workload to meet project deadlines.
+ **AGSVA security clearance to TSPV level is a must for this role.**
**Responsibilities**
**Responsibilities and Accountabilities:**
+ Conducts system health checks, monitors system performance, implements upgrades and patches, and may be assigned to the role of Proactive Support Engineer to major customers.
+ Develops and implements technical systems solutions and ensures that customer requirements are met and that the solution is deployed in accordance with Oracle's best practices.
+ Works as part of a team to analyse customer requirements and recommend appropriate system design solutions.
+ Works closely with customers' project and implementation teams to identify potential areas for technical improvements, system enhancements and discrete tranches of work that can be implemented to deliver defined business benefits for the customer.
+ Acts as a technical conduit into Oracle's internal resources and support systems to assist in resolving complex technical problems.
+ Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action.
+ May be assigned as a trusted advisor to Oracle's customers and partners.
#LI-DNI
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, providing technical delivery for the successful delivery, implementation, and support of complex Oracle solutions.
The primary focus of the role is to be a customer facing technical advocate with the customer's IT staff. Responsible for providing proactive support services for Oracle products, thus assisting with the ROI the customer is expecting and assuring the highest level of customer satisfaction. The person is expected to be highly skilled in solving complex (and often previously unknown) critical customer issues. Candidate should have strong interpersonal skills and a proven capability to build effective relationships with customer technical resources and management. They are expected to work with a high level of autonomy while reporting to management on customer status and technical matters on a regular basis.
This role is to provide Database Platform management support to customers covering the following areas:
+ Provide incident resolution, problem identification and resolution activities.
+ Provide guidance on proactive problem avoidance activities.
+ Provide best practice design, installation, and configuration advice for Database Platform deployment and management.
+ Knowledge transfer on effective engagement with Oracle Support processes and procedures.
+ Mentor and provide knowledge transfer to customer staff.
+ Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution).
**Responsibilities**
This role is to provide Database Platform management support to customers covering the following areas:
+ Provide incident resolution, problem identification and resolution activities.
+ Provide guidance on proactive problem avoidance activities.
+ Provide best practice design, installation, and configuration advice for Database Platform deployment and management.
+ Knowledge transfer on effective engagement with Oracle Support processes and procedures.
+ Mentor and provide knowledge transfer to customer staff.
+ Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution).
Skills and Competencies:
+ Database products covering
+ Backup and recovery
+ Performance tuning
+ Security
+ RAC
+ Disaster recovery
+ Architecture skills with
+ High Availability
+ Maximum Availability
+ Engineered Systems (advantageous)
+ Understanding of ITIL processes
+ Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for solutions
+ Assist with the management and resolution of technical issues arising from solution implementations
+ Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills
+ Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action
+ Ability to prioritise workload to meet deadlines
+ AGSVA security clearance to TSPV level.
#LI-DNI
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Where Talent Meets Opportunity"
We're looking for an Analyst Business Systems ANZ who delivers innovative solutions that address specific business challenges, integrate processes, and create great experiences for our coworkers and Smurfit Westrock customers.
About the Role:
* Technology & Strategy Alignment
Liaise between ITD, services teams, and plant leadership to support capital projects and operational changes.
* Cross-Functional Collaboration
Partner with global teams in Customer Service, Estimating, Planning, Purchasing, Scheduling, Production, Quality, Shipping, and Finance to gather requirements and deliver solutions.
* Digital Culture & Innovation
Promote effective communication and foster a culture of creativity and continuous improvement.
* Implementation & Change Leadership
Support Radius and regional rollouts, acting as SME and changing agent to ensure process standardization and post-launch optimization.
What You'll Do:
* Build strong and trusted partnerships with key stakeholders and Business Process Owners, ensuring alignment on standard templates and enhancement requirements
* Build relationships with key stakeholders in business and IT teams to drive key outcomes, make decisions, and ensure timely project completion
* As a functional SME, lead ITD collaboration with business leadership and process owners to effectively implement new processes, process changes, and both existing and new technology
* Act as the liaison between Business Units and IT, continuously improving and growing the relationship between them
* Engage business Power Users to ensure the deployed Radius model meets business requirements across the product portfolio and regions
* Identify additional training and support needs to ensure compliance with core applications
* Support user acceptance testing and cut-over activities by engaging in functional areas during the upgrade cycle
* Ensure that plants/functional teams have access to the data required to manage operations
* Identify opportunities and gaps for technology enablement to enhance and grow business operations
What You Bring:
* 5+ yearsu2019 experience within manufacturing environment supporting IT and Business needs (industry experience a plus)
* Demonstrate strong communication and interpersonal skills to engage and influence others to comply with standard business processes
* Driving execution & task management skills to manage the work through respective ITD functions.
* Understanding Thorough understanding of project management techniques and methods.
* Building relationships and establishing stakeholder relationship network at the local sites to function as an effective change agent.
* Understand and experience implementing operational management systems
* Become proficient in the standard model processes being deployed
* Ability to collaborate and encourage collaboration.
* Driven with a sense of urgency to achieve results
* Willingness to travel
What We Offer:
* Corporate culture based on integrity, respect, accountability, and excellence
* Comprehensive training with numerous learning and development opportunities
* An attractive salary reflecting skills, competencies, and potential
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Ready to Join Us?
Apply now to become a part of a team that values your skills and supports your growth.
We are committed to shaping a sustainable future for generations to come. Creating the future together.
- Smurfit WestRock
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.