21 Technical Consultant jobs in Australia
Senior Technical Consultant
Sydney, New South Wales
ServiceNow, Inc.
Posted 13 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team:**
The Customer Excellence Group (CEG) is ServiceNow's internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they've ever made.
**The Role:**
This Senior Technical Consultant is part of the Platform, Data and AI team in APAC (Asia Pacific) and will have the opportunity to work with our biggest customers throughout the region.
This Senior Technical Consultant - Platform, Data and AI role is functional and technical expert consulting with customers on implementing a ServiceNow Platform, Data and AI solutions - all with the goal of accelerating adoption and driving customer business outcomes.
The role requires the person to be laser-focused on solving for the most relevant customer challenges, consulting with customers on implementation solution designs and configuring the ServiceNow Platform, Data and AI products aligned to best practices
The ideal candidate for this role will be passionate about AI and application design and development with deep product expertise, thrives in complex technical challenges, and be capable at leading both design and build activities across a cross-functional set of stakeholders (Customers, Partners, and less experienced team members).
**What you get to do in this role:**
+ Drive innovative business and digital transformation solutions with our customers
+ Be a Lead member for one or more streams in large customer projects and focused of deliveringsubstantive customer outcomes.
+ Collaborate with cross-functional teams, including sales and product development, to ensure the successful deployment of ServiceNow's Generative AI and Platform, solutions.
+ Design
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ Run customer design workshops across Generative AI, Platform, App Engine, and Workflow Data Fabric solutions.
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ Architect and develop of solutions that consider long term technical architecture, process design and ServiceNow technical standards.
+ Lead Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
+ Providing technical advice and thought-leadership to customers on how to best utilize ServiceNow's GenAI and Platform technologies to achieve their business objectives
+ Translate business and user requirements and technology constraints into solution concepts that are meaningful, easy to use, and engaging
+ Writing detailed user stories, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Creating solution design documents for complex solutions (e.g. custom Applications, Agentic Workflows, Integration patterns)
+ Build
+ You will be a key member of our expert team and will configure custom AI, Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ Prepare customer-facing technical deliverables and responsible for quality of configured/developed solution
+ Configure/develop custom solutions across Now Assist skills, AI Agents, UI Builder/Workspaces, portal, automation and complex integrations components on the platform
+ Provide oversight and unit testing of partner resources' development
+ Presales
+ Provide services pre-sales support by conducting implementation solution presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives and Solution Consultants.
+ Innovation
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in CEG as well as our GenAI and Platform product teams.
+ Contribute thought leadership and point-of-view documents, white papers, community postsand other documentation to make information about ServiceNow's GenAI and Platform capabilities more accessible to the broader ServiceNow organization, customers, and partners
+ Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Service offerings and collateral
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for ServiceNow AI and Platform products
+ Up to 25% travel annually, driven by customer needs and internal meetings
**To be successful in this role you have:**
+ At least 7 years of configuration/development experience in ServiceNow platform across highly-capabletechnologies - inclusive of Now Assist, Virtual Agent, AI Search, custom applications, integrations, portals and UI Builder workspaces
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Interacts well with both technical and non-technical customers, attains relevant technical and business requirements and designs comprehensive solutions
+ Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
+ Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
+ Customer-focused mindset and commitment to delivering high-quality results
+ Creative and analytical mindset with strong problem-solving skills
+ Curious about new technology, proactive and a self-starter
+ Ability to work effectively in a fast-paced, dynamic environment
+ Excellent communication and collaboration skills
+ Proven team player and team builder
+ Familiarity with Agile methodologies and experience working in an Agile environment
+ Strong Technical skills:
+ Artificial Intelligence, Machine Learning, or Data Science
+ Strong in JavaScript, HTML, and libraries/frameworks such as AngularJS, and components-based solutions like Angular 2+ or React
+ LDAP, VPN, SSL, SAML/SSO, REST/SOAP and other widespread enterprise technologies
+ Experience and understanding of Object-Oriented Design, responsive design
+ Data management, database design, and database concepts
+ Working knowledge of the components in a web applications stack and working with SaaS technologies
+ ServiceNow Certifications (required):
+ Certified System Administrator (CSA)
+ Certified Application Developer (CAD)
+ Certified Implementation Specialist (CIS) in one other ServiceNow product (e.g. CSM, ITOM, SecOps, ITSM)
+ Core Platform micro-certifications - Integration Hub, Virtual Agent, AI Search Flow Designer, UI Builder, Service Portal, Mobile)
+ Desired ServiceNow Certifications (required or must achieve within the first 180 days):
+ Certified Technical Architect
+ Delivery Accreditation - AI Agents
+ Delivery Accreditation - Now Assist for Creator, Now Assist for Creator
+ Must be able to travel up to 25% annually, where required
+ Must be able to accommodate adjusted working hours to support customers across APAC region.
_If you do not meet all the above qualifications, but still think you have something to offer this team, please apply! Candidates with lesser experience will be considered for appropriate roles._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**The Team:**
The Customer Excellence Group (CEG) is ServiceNow's internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they've ever made.
**The Role:**
This Senior Technical Consultant is part of the Platform, Data and AI team in APAC (Asia Pacific) and will have the opportunity to work with our biggest customers throughout the region.
This Senior Technical Consultant - Platform, Data and AI role is functional and technical expert consulting with customers on implementing a ServiceNow Platform, Data and AI solutions - all with the goal of accelerating adoption and driving customer business outcomes.
The role requires the person to be laser-focused on solving for the most relevant customer challenges, consulting with customers on implementation solution designs and configuring the ServiceNow Platform, Data and AI products aligned to best practices
The ideal candidate for this role will be passionate about AI and application design and development with deep product expertise, thrives in complex technical challenges, and be capable at leading both design and build activities across a cross-functional set of stakeholders (Customers, Partners, and less experienced team members).
**What you get to do in this role:**
+ Drive innovative business and digital transformation solutions with our customers
+ Be a Lead member for one or more streams in large customer projects and focused of deliveringsubstantive customer outcomes.
+ Collaborate with cross-functional teams, including sales and product development, to ensure the successful deployment of ServiceNow's Generative AI and Platform, solutions.
+ Design
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ Run customer design workshops across Generative AI, Platform, App Engine, and Workflow Data Fabric solutions.
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ Architect and develop of solutions that consider long term technical architecture, process design and ServiceNow technical standards.
+ Lead Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
+ Providing technical advice and thought-leadership to customers on how to best utilize ServiceNow's GenAI and Platform technologies to achieve their business objectives
+ Translate business and user requirements and technology constraints into solution concepts that are meaningful, easy to use, and engaging
+ Writing detailed user stories, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Creating solution design documents for complex solutions (e.g. custom Applications, Agentic Workflows, Integration patterns)
+ Build
+ You will be a key member of our expert team and will configure custom AI, Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ Prepare customer-facing technical deliverables and responsible for quality of configured/developed solution
+ Configure/develop custom solutions across Now Assist skills, AI Agents, UI Builder/Workspaces, portal, automation and complex integrations components on the platform
+ Provide oversight and unit testing of partner resources' development
+ Presales
+ Provide services pre-sales support by conducting implementation solution presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives and Solution Consultants.
+ Innovation
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in CEG as well as our GenAI and Platform product teams.
+ Contribute thought leadership and point-of-view documents, white papers, community postsand other documentation to make information about ServiceNow's GenAI and Platform capabilities more accessible to the broader ServiceNow organization, customers, and partners
+ Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Service offerings and collateral
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for ServiceNow AI and Platform products
+ Up to 25% travel annually, driven by customer needs and internal meetings
**To be successful in this role you have:**
+ At least 7 years of configuration/development experience in ServiceNow platform across highly-capabletechnologies - inclusive of Now Assist, Virtual Agent, AI Search, custom applications, integrations, portals and UI Builder workspaces
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Interacts well with both technical and non-technical customers, attains relevant technical and business requirements and designs comprehensive solutions
+ Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
+ Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
+ Customer-focused mindset and commitment to delivering high-quality results
+ Creative and analytical mindset with strong problem-solving skills
+ Curious about new technology, proactive and a self-starter
+ Ability to work effectively in a fast-paced, dynamic environment
+ Excellent communication and collaboration skills
+ Proven team player and team builder
+ Familiarity with Agile methodologies and experience working in an Agile environment
+ Strong Technical skills:
+ Artificial Intelligence, Machine Learning, or Data Science
+ Strong in JavaScript, HTML, and libraries/frameworks such as AngularJS, and components-based solutions like Angular 2+ or React
+ LDAP, VPN, SSL, SAML/SSO, REST/SOAP and other widespread enterprise technologies
+ Experience and understanding of Object-Oriented Design, responsive design
+ Data management, database design, and database concepts
+ Working knowledge of the components in a web applications stack and working with SaaS technologies
+ ServiceNow Certifications (required):
+ Certified System Administrator (CSA)
+ Certified Application Developer (CAD)
+ Certified Implementation Specialist (CIS) in one other ServiceNow product (e.g. CSM, ITOM, SecOps, ITSM)
+ Core Platform micro-certifications - Integration Hub, Virtual Agent, AI Search Flow Designer, UI Builder, Service Portal, Mobile)
+ Desired ServiceNow Certifications (required or must achieve within the first 180 days):
+ Certified Technical Architect
+ Delivery Accreditation - AI Agents
+ Delivery Accreditation - Now Assist for Creator, Now Assist for Creator
+ Must be able to travel up to 25% annually, where required
+ Must be able to accommodate adjusted working hours to support customers across APAC region.
_If you do not meet all the above qualifications, but still think you have something to offer this team, please apply! Candidates with lesser experience will be considered for appropriate roles._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
0
Principal Technical Consultant
Melbourne, Victoria
ServiceNow, Inc.
Posted 10 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Team:**
The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.
**Role:** The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.
**What you get to do in this role:**
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
**In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.**
**You will have Experience and Certification in at least 3 of the following Products areas:**
+ ServiceNow Administration (Certified System Administrator)
+ IT Service Management (ITSM - Certified Implementation Specialist)
+ Hardware Asset Management (Hardware Asset Management - Certified Implementation Specialist)
+ Software Asset Management (Software Asset Management - Certified Implementation Specialist)
+ Discovery (Discovery - Certified Implementation Specialist)
+ Service Mapping (Service Mapping - Certified Implementation Specialist)
+ Event Management (Event Management - Certified Implementation Specialist)
+ Cloud Management (Cloud Provisioning and Governance - Certified Implementation Specialist)
**Expertise in the following areas will be considered favourably:**
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
+ In depth knowledge of the Software Asset Management processes
+ Strong Infrastructure knowledge of current Compute, Network and Storage platforms
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ IT Operations experience in Enterprise Environments
+ Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
+ Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
+ Integration expertise with standard methodologies, such as SOAP, REST, etc
+ Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
+ Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
+ Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
+ Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
+ Prior and current technical expertise in web technology and the ability to learn new technologies
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**Team:**
The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.
**Role:** The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.
**What you get to do in this role:**
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
**In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.**
**You will have Experience and Certification in at least 3 of the following Products areas:**
+ ServiceNow Administration (Certified System Administrator)
+ IT Service Management (ITSM - Certified Implementation Specialist)
+ Hardware Asset Management (Hardware Asset Management - Certified Implementation Specialist)
+ Software Asset Management (Software Asset Management - Certified Implementation Specialist)
+ Discovery (Discovery - Certified Implementation Specialist)
+ Service Mapping (Service Mapping - Certified Implementation Specialist)
+ Event Management (Event Management - Certified Implementation Specialist)
+ Cloud Management (Cloud Provisioning and Governance - Certified Implementation Specialist)
**Expertise in the following areas will be considered favourably:**
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
+ In depth knowledge of the Software Asset Management processes
+ Strong Infrastructure knowledge of current Compute, Network and Storage platforms
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ IT Operations experience in Enterprise Environments
+ Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
+ Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
+ Integration expertise with standard methodologies, such as SOAP, REST, etc
+ Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
+ Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
+ Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
+ Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
+ Prior and current technical expertise in web technology and the ability to learn new technologies
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
1
Principal Technical Consultant
Brisbane, Queensland
ServiceNow, Inc.
Posted 10 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Team:**
The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.
**Role:** The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.
**What you get to do in this role:**
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
**In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.**
**You will have Experience and Certification in at least 3 of the following Products areas:**
+ ServiceNow Administration (Certified System Administrator)
+ IT Service Management (ITSM - Certified Implementation Specialist)
+ Hardware Asset Management (Hardware Asset Management - Certified Implementation Specialist)
+ Software Asset Management (Software Asset Management - Certified Implementation Specialist)
+ Discovery (Discovery - Certified Implementation Specialist)
+ Service Mapping (Service Mapping - Certified Implementation Specialist)
+ Event Management (Event Management - Certified Implementation Specialist)
+ Cloud Management (Cloud Provisioning and Governance - Certified Implementation Specialist)
**Expertise in the following areas will be considered favourably:**
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
+ In depth knowledge of the Software Asset Management processes
+ Strong Infrastructure knowledge of current Compute, Network and Storage platforms
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ IT Operations experience in Enterprise Environments
+ Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
+ Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
+ Integration expertise with standard methodologies, such as SOAP, REST, etc
+ Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
+ Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
+ Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
+ Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
+ Prior and current technical expertise in web technology and the ability to learn new technologies
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**Team:**
The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.
**Role:** The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.
**What you get to do in this role:**
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
**In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.**
**You will have Experience and Certification in at least 3 of the following Products areas:**
+ ServiceNow Administration (Certified System Administrator)
+ IT Service Management (ITSM - Certified Implementation Specialist)
+ Hardware Asset Management (Hardware Asset Management - Certified Implementation Specialist)
+ Software Asset Management (Software Asset Management - Certified Implementation Specialist)
+ Discovery (Discovery - Certified Implementation Specialist)
+ Service Mapping (Service Mapping - Certified Implementation Specialist)
+ Event Management (Event Management - Certified Implementation Specialist)
+ Cloud Management (Cloud Provisioning and Governance - Certified Implementation Specialist)
**Expertise in the following areas will be considered favourably:**
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
+ In depth knowledge of the Software Asset Management processes
+ Strong Infrastructure knowledge of current Compute, Network and Storage platforms
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ IT Operations experience in Enterprise Environments
+ Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
+ Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
+ Integration expertise with standard methodologies, such as SOAP, REST, etc
+ Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
+ Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
+ Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
+ Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
+ Prior and current technical expertise in web technology and the ability to learn new technologies
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
2
Principal Technical Consultant
Sydney, New South Wales
ServiceNow, Inc.
Posted 10 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Team:**
The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.
**Role:** The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.
**What you get to do in this role:**
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
**In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.**
**You will have Experience and Certification in at least 3 of the following Products areas:**
+ ServiceNow Administration (Certified System Administrator)
+ IT Service Management (ITSM - Certified Implementation Specialist)
+ Hardware Asset Management (Hardware Asset Management - Certified Implementation Specialist)
+ Software Asset Management (Software Asset Management - Certified Implementation Specialist)
+ Discovery (Discovery - Certified Implementation Specialist)
+ Service Mapping (Service Mapping - Certified Implementation Specialist)
+ Event Management (Event Management - Certified Implementation Specialist)
+ Cloud Management (Cloud Provisioning and Governance - Certified Implementation Specialist)
**Expertise in the following areas will be considered favourably:**
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
+ In depth knowledge of the Software Asset Management processes
+ Strong Infrastructure knowledge of current Compute, Network and Storage platforms
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ IT Operations experience in Enterprise Environments
+ Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
+ Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
+ Integration expertise with standard methodologies, such as SOAP, REST, etc
+ Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
+ Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
+ Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
+ Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
+ Prior and current technical expertise in web technology and the ability to learn new technologies
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**Team:**
The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.
**Role:** The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.
**What you get to do in this role:**
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
**In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.**
**You will have Experience and Certification in at least 3 of the following Products areas:**
+ ServiceNow Administration (Certified System Administrator)
+ IT Service Management (ITSM - Certified Implementation Specialist)
+ Hardware Asset Management (Hardware Asset Management - Certified Implementation Specialist)
+ Software Asset Management (Software Asset Management - Certified Implementation Specialist)
+ Discovery (Discovery - Certified Implementation Specialist)
+ Service Mapping (Service Mapping - Certified Implementation Specialist)
+ Event Management (Event Management - Certified Implementation Specialist)
+ Cloud Management (Cloud Provisioning and Governance - Certified Implementation Specialist)
**Expertise in the following areas will be considered favourably:**
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
+ In depth knowledge of the Software Asset Management processes
+ Strong Infrastructure knowledge of current Compute, Network and Storage platforms
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ IT Operations experience in Enterprise Environments
+ Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
+ Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
+ Integration expertise with standard methodologies, such as SOAP, REST, etc
+ Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
+ Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
+ Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
+ Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
+ Prior and current technical expertise in web technology and the ability to learn new technologies
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
3
Senior ServiceNow Technical Consultant
Melbourne, Victoria
Cognizant
Posted 20 days ago
Job Viewed
Job Description
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
**Position Summary**
As a Senior ServiceNow Technical Consultant, you will lead and execute technical implementations aligned with best practices and standards. You'll participate in design sessions, contribute to technical documentation, and support development and validation efforts. Your role includes resolving complex issues, mentoring junior team members, and collaborating across teams to ensure successful project delivery.
**Mandatory Skills**
+ Minimum 3+ years of experience in JavaScript and ServiceNow implementations/integrations
+ Proven expertise in ServiceNow modules: ITSM, ITAM, CSM, HRSD, ITOM, SPM, SecOps, IRM, and/or GRC
+ ServiceNow Certified System Administrator
+ ServiceNow Certified Implementation Specialist (CIS) in one or more modules
+ Experience with database design schemas and data modelling
+ Familiarity with SOAP and REST web services
+ Proficiency in JavaScript, Bootstrap, React, Angular, or Node.js
+ Strong requirements gathering and client engagement skills
+ **Roles And Responsibilities**
+ Lead and participate in design and definition sessions
+ Assist in creating design documents and technical user stories
+ Perform development, functional validation, and production support
+ Troubleshoot and resolve complex issues and defects, escalating when needed
+ Collaborate with colleagues and mentor junior team members
+ Enable clients through custom application development and third-party integrations
+ Contribute to a fun and engaging team culture, with access to certifications and career growth opportunities
**Qualifications/Certifications (Optional):**
+ Degree in Computer Science or Engineering
+ Knowledge of ITSM and ITIL (ITIL Foundations certification preferred)
+ ServiceNow Certified Application Developer
**Salary Range** : >$100,000
**Date of Posting:** 6-Oct-25
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
**Position Summary**
As a Senior ServiceNow Technical Consultant, you will lead and execute technical implementations aligned with best practices and standards. You'll participate in design sessions, contribute to technical documentation, and support development and validation efforts. Your role includes resolving complex issues, mentoring junior team members, and collaborating across teams to ensure successful project delivery.
**Mandatory Skills**
+ Minimum 3+ years of experience in JavaScript and ServiceNow implementations/integrations
+ Proven expertise in ServiceNow modules: ITSM, ITAM, CSM, HRSD, ITOM, SPM, SecOps, IRM, and/or GRC
+ ServiceNow Certified System Administrator
+ ServiceNow Certified Implementation Specialist (CIS) in one or more modules
+ Experience with database design schemas and data modelling
+ Familiarity with SOAP and REST web services
+ Proficiency in JavaScript, Bootstrap, React, Angular, or Node.js
+ Strong requirements gathering and client engagement skills
+ **Roles And Responsibilities**
+ Lead and participate in design and definition sessions
+ Assist in creating design documents and technical user stories
+ Perform development, functional validation, and production support
+ Troubleshoot and resolve complex issues and defects, escalating when needed
+ Collaborate with colleagues and mentor junior team members
+ Enable clients through custom application development and third-party integrations
+ Contribute to a fun and engaging team culture, with access to certifications and career growth opportunities
**Qualifications/Certifications (Optional):**
+ Degree in Computer Science or Engineering
+ Knowledge of ITSM and ITIL (ITIL Foundations certification preferred)
+ ServiceNow Certified Application Developer
**Salary Range** : >$100,000
**Date of Posting:** 6-Oct-25
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Consultant: Cloud Security
Melbourne, Victoria
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**The role:**
The Senior Technical Consultant: Cloud Security is an advanced subject matter expert involved in highly complex environments, focusing on design, deployment, integration, and configuration of cloud security solutions.
You will be responsible for providing expert-level guidance and strategic direction to clients in assessing, designing, and implementing cloud technologies from a security standpoint. This role emphasis deep technical expertise, technical leadership, whilst at the same time developing business acumen.
**Key responsibilities:**
+ Consult with clients and design solutions across a broad range of cyber security topics to support clients' business strategies
+ Coordinate activities of engineers, leading by example and monitoring the quality of work when required
+ Write reports and proposals, complete and maintain project documentation
+ Act as a coach and mentor to junior engineers and consultants
+ Take ownership of relevant technologies within your domain or area of specialiszation
+ Engage with vendors to escalate critical issues or report bugs found during deployments
+ Collaborate with sales and presales teams to define project scope, delivery plans, and resource requirements aligned with client goals
+ Actively promote NTT DATA's services to support business growth
+ Perform any other related task as required
**To thrive in this role, you need to have:**
+ An advanced understanding and appreciation of technical design and business principles
+ Strong project fundamental and administration ability
+ Demonstrated expertise in project execution
+ Advanced customer engagement skills
+ Deep knowledge and specialisation in relevant technical domains
+ Excellent verbal communication skills
+ A client focus mindset with a a proactive approach to problem solving
+ Advanced ability to coach, mentor, and provide guidance to team members
+ The ability to take ownership as a technical lead throughout the project lifecycle
**Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology, Computing or related field.
+ Cloud certifications (mandatory): AZ-500, MS-500, SC-100, SC-300, AWS Solution Architect/Security, or Google Professional Cloud Security Engineer
+ Additional certifications/experience (highly preferred): Cortex Cloud/Prisma Cloud, Wiz, or Defender for Cloud
+ Automation, Security Operations, and Network Security certifications (preferred): Azure Certified DevOps Engineer, Azure Certified Solutions Architect, Palo Alto Networks certifications, Cisco Security certifications
+ CISSP, CISM, CCSP, CISA, ITIL - highly preferred
**Required experience:**
+ Advanced experience in M365, Azure, AWS or GCP, including security patterns and best practices, design, and assessment.
+ Advanced experience with Defender for Cloud, or Prisma Cloud, or Wiz
+ Deep understanding of security frameworks and compliance standards such as NIST, ISO 27001, ISM, and ASD Blueprints
+ Advanced experience in configuration and management of cloud security controls.
+ Advanced experience in log collection configuration, MS Sentinel/Splunk/XSIAM configuration
+ Experience with various security technologies and solutions like Identity Management, Firewall, Endpoint Protection, SASE, API Protection.
+ Experience in Infrastructure as a Code (IaC), automation, and DevOps pipeline configuration.
+ Experience in scripting languages such as Python or PowerShell, and experience with automation tools like Ansible, Puppet, or Chef.
+ Experience in writing technical documentation, designing patterns, implementation and testing of cloud solutions, technical support to clients.
+ Experience in handling security incidents
#L1-APAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**The role:**
The Senior Technical Consultant: Cloud Security is an advanced subject matter expert involved in highly complex environments, focusing on design, deployment, integration, and configuration of cloud security solutions.
You will be responsible for providing expert-level guidance and strategic direction to clients in assessing, designing, and implementing cloud technologies from a security standpoint. This role emphasis deep technical expertise, technical leadership, whilst at the same time developing business acumen.
**Key responsibilities:**
+ Consult with clients and design solutions across a broad range of cyber security topics to support clients' business strategies
+ Coordinate activities of engineers, leading by example and monitoring the quality of work when required
+ Write reports and proposals, complete and maintain project documentation
+ Act as a coach and mentor to junior engineers and consultants
+ Take ownership of relevant technologies within your domain or area of specialiszation
+ Engage with vendors to escalate critical issues or report bugs found during deployments
+ Collaborate with sales and presales teams to define project scope, delivery plans, and resource requirements aligned with client goals
+ Actively promote NTT DATA's services to support business growth
+ Perform any other related task as required
**To thrive in this role, you need to have:**
+ An advanced understanding and appreciation of technical design and business principles
+ Strong project fundamental and administration ability
+ Demonstrated expertise in project execution
+ Advanced customer engagement skills
+ Deep knowledge and specialisation in relevant technical domains
+ Excellent verbal communication skills
+ A client focus mindset with a a proactive approach to problem solving
+ Advanced ability to coach, mentor, and provide guidance to team members
+ The ability to take ownership as a technical lead throughout the project lifecycle
**Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology, Computing or related field.
+ Cloud certifications (mandatory): AZ-500, MS-500, SC-100, SC-300, AWS Solution Architect/Security, or Google Professional Cloud Security Engineer
+ Additional certifications/experience (highly preferred): Cortex Cloud/Prisma Cloud, Wiz, or Defender for Cloud
+ Automation, Security Operations, and Network Security certifications (preferred): Azure Certified DevOps Engineer, Azure Certified Solutions Architect, Palo Alto Networks certifications, Cisco Security certifications
+ CISSP, CISM, CCSP, CISA, ITIL - highly preferred
**Required experience:**
+ Advanced experience in M365, Azure, AWS or GCP, including security patterns and best practices, design, and assessment.
+ Advanced experience with Defender for Cloud, or Prisma Cloud, or Wiz
+ Deep understanding of security frameworks and compliance standards such as NIST, ISO 27001, ISM, and ASD Blueprints
+ Advanced experience in configuration and management of cloud security controls.
+ Advanced experience in log collection configuration, MS Sentinel/Splunk/XSIAM configuration
+ Experience with various security technologies and solutions like Identity Management, Firewall, Endpoint Protection, SASE, API Protection.
+ Experience in Infrastructure as a Code (IaC), automation, and DevOps pipeline configuration.
+ Experience in scripting languages such as Python or PowerShell, and experience with automation tools like Ansible, Puppet, or Chef.
+ Experience in writing technical documentation, designing patterns, implementation and testing of cloud solutions, technical support to clients.
+ Experience in handling security incidents
#L1-APAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Consultant: Cloud Security
Sydney, New South Wales
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**The role:**
The Senior Technical Consultant: Cloud Security is an advanced subject matter expert involved in highly complex environments, focusing on design, deployment, integration, and configuration of cloud security solutions.
You will be responsible for providing expert-level guidance and strategic direction to clients in assessing, designing, and implementing cloud technologies from a security standpoint. This role emphasis deep technical expertise, technical leadership, whilst at the same time developing business acumen.
**Key responsibilities:**
+ Consult with clients and design solutions across a broad range of cyber security topics to support clients' business strategies
+ Coordinate activities of engineers, leading by example and monitoring the quality of work when required
+ Write reports and proposals, complete and maintain project documentation
+ Act as a coach and mentor to junior engineers and consultants
+ Take ownership of relevant technologies within your domain or area of specialiszation
+ Engage with vendors to escalate critical issues or report bugs found during deployments
+ Collaborate with sales and presales teams to define project scope, delivery plans, and resource requirements aligned with client goals
+ Actively promote NTT DATA's services to support business growth
+ Perform any other related task as required
**To thrive in this role, you need to have:**
+ An advanced understanding and appreciation of technical design and business principles
+ Strong project fundamental and administration ability
+ Demonstrated expertise in project execution
+ Advanced customer engagement skills
+ Deep knowledge and specialisation in relevant technical domains
+ Excellent verbal communication skills
+ A client focus mindset with a a proactive approach to problem solving
+ Advanced ability to coach, mentor, and provide guidance to team members
+ The ability to take ownership as a technical lead throughout the project lifecycle
**Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology, Computing or related field.
+ Cloud certifications (mandatory): AZ-500, MS-500, SC-100, SC-300, AWS Solution Architect/Security, or Google Professional Cloud Security Engineer
+ Additional certifications/experience (highly preferred): Cortex Cloud/Prisma Cloud, Wiz, or Defender for Cloud
+ Automation, Security Operations, and Network Security certifications (preferred): Azure Certified DevOps Engineer, Azure Certified Solutions Architect, Palo Alto Networks certifications, Cisco Security certifications
+ CISSP, CISM, CCSP, CISA, ITIL - highly preferred
**Required experience:**
+ Advanced experience in M365, Azure, AWS or GCP, including security patterns and best practices, design, and assessment.
+ Advanced experience with Defender for Cloud, or Prisma Cloud, or Wiz
+ Deep understanding of security frameworks and compliance standards such as NIST, ISO 27001, ISM, and ASD Blueprints
+ Advanced experience in configuration and management of cloud security controls.
+ Advanced experience in log collection configuration, MS Sentinel/Splunk/XSIAM configuration
+ Experience with various security technologies and solutions like Identity Management, Firewall, Endpoint Protection, SASE, API Protection.
+ Experience in Infrastructure as a Code (IaC), automation, and DevOps pipeline configuration.
+ Experience in scripting languages such as Python or PowerShell, and experience with automation tools like Ansible, Puppet, or Chef.
+ Experience in writing technical documentation, designing patterns, implementation and testing of cloud solutions, technical support to clients.
+ Experience in handling security incidents
#L1-APAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**The role:**
The Senior Technical Consultant: Cloud Security is an advanced subject matter expert involved in highly complex environments, focusing on design, deployment, integration, and configuration of cloud security solutions.
You will be responsible for providing expert-level guidance and strategic direction to clients in assessing, designing, and implementing cloud technologies from a security standpoint. This role emphasis deep technical expertise, technical leadership, whilst at the same time developing business acumen.
**Key responsibilities:**
+ Consult with clients and design solutions across a broad range of cyber security topics to support clients' business strategies
+ Coordinate activities of engineers, leading by example and monitoring the quality of work when required
+ Write reports and proposals, complete and maintain project documentation
+ Act as a coach and mentor to junior engineers and consultants
+ Take ownership of relevant technologies within your domain or area of specialiszation
+ Engage with vendors to escalate critical issues or report bugs found during deployments
+ Collaborate with sales and presales teams to define project scope, delivery plans, and resource requirements aligned with client goals
+ Actively promote NTT DATA's services to support business growth
+ Perform any other related task as required
**To thrive in this role, you need to have:**
+ An advanced understanding and appreciation of technical design and business principles
+ Strong project fundamental and administration ability
+ Demonstrated expertise in project execution
+ Advanced customer engagement skills
+ Deep knowledge and specialisation in relevant technical domains
+ Excellent verbal communication skills
+ A client focus mindset with a a proactive approach to problem solving
+ Advanced ability to coach, mentor, and provide guidance to team members
+ The ability to take ownership as a technical lead throughout the project lifecycle
**Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology, Computing or related field.
+ Cloud certifications (mandatory): AZ-500, MS-500, SC-100, SC-300, AWS Solution Architect/Security, or Google Professional Cloud Security Engineer
+ Additional certifications/experience (highly preferred): Cortex Cloud/Prisma Cloud, Wiz, or Defender for Cloud
+ Automation, Security Operations, and Network Security certifications (preferred): Azure Certified DevOps Engineer, Azure Certified Solutions Architect, Palo Alto Networks certifications, Cisco Security certifications
+ CISSP, CISM, CCSP, CISA, ITIL - highly preferred
**Required experience:**
+ Advanced experience in M365, Azure, AWS or GCP, including security patterns and best practices, design, and assessment.
+ Advanced experience with Defender for Cloud, or Prisma Cloud, or Wiz
+ Deep understanding of security frameworks and compliance standards such as NIST, ISO 27001, ISM, and ASD Blueprints
+ Advanced experience in configuration and management of cloud security controls.
+ Advanced experience in log collection configuration, MS Sentinel/Splunk/XSIAM configuration
+ Experience with various security technologies and solutions like Identity Management, Firewall, Endpoint Protection, SASE, API Protection.
+ Experience in Infrastructure as a Code (IaC), automation, and DevOps pipeline configuration.
+ Experience in scripting languages such as Python or PowerShell, and experience with automation tools like Ansible, Puppet, or Chef.
+ Experience in writing technical documentation, designing patterns, implementation and testing of cloud solutions, technical support to clients.
+ Experience in handling security incidents
#L1-APAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
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6
BeyondTrust - technical consultant - Contract - Sydney
1001 New South Wales, New South Wales
Hastha Solutions
Posted 17 days ago
Job Viewed
Job Description
Urgent requirement of BeyondTrust - technical consultant - Contract - Sydney Requirements • Deploy and configure BeyondTrust Password Safe & PRA.• Enable MFA, just-in-time access, privilege elevation controls, and session recording.• Set up password vaulting, rotation, and auditing/reporting.• Integrate BeyondTrust with Active Directory (AD), SIEM tools, servers, and cloud platforms.• Prepare deployment blueprints, HLDs (High-Level Designs), and project plans.• Work with stakeholders to gather current privileged access policies, requirements, and use cases.• Ensure logging, monitoring, and compliance reporting are in place.• Support and troubleshoot BeyondTrust environments. Job Description : • Hands-on experience with BeyondTrust Password Safe & PRA implementation.• Strong knowledge of Privileged Access Management (PAM).• Experience with MFA, AD, SIEM integration, session monitoring, and auditing.• Understanding of just-in-time access and privilege elevation controls.• 3+ years of IT Security / PAM experience.• Strong documentation skills (HLD, blueprints, project plans).• Scripting knowledge (PowerShell/Python) is a plus.Nice to Have : • Security certifications (BeyondTrust, CISSP, CISM, etc.).• Experience in compliance-driven environments.Duration: 06 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email:
This advertiser has chosen not to accept applicants from your region.
7
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation
St Leonards, New South Wales
Mastercard
Posted 10 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Manage deliverable development and workstreams on projects across a range of industries and problem statements
· Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Develop sound business recommendations and deliver effective client presentations
· Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
· Lead team and external meetings, and lead or co-lead project management
· Contribute to the firm's intellectual capital and solution development
· Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience managing clients or internal stakeholders
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Experience coaching junior delivery consultants
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Manage deliverable development and workstreams on projects across a range of industries and problem statements
· Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Develop sound business recommendations and deliver effective client presentations
· Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
· Lead team and external meetings, and lead or co-lead project management
· Contribute to the firm's intellectual capital and solution development
· Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience managing clients or internal stakeholders
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Experience coaching junior delivery consultants
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
8
Product Manager/Associate Managing Consultant, Program Management, Advisors & Consulting Services
St Leonards, New South Wales
Mastercard
Posted 10 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Product Manager/Associate Managing Consultant, Program Management, Advisors & Consulting Services
We are seeking a dynamic and experienced Product Manager to join our team. You will play a key role in shaping and delivering innovative financial products that meet evolving customer needs and regulatory standards for one of our key clients. Hybrid work is applicable to this position.
All about the Role
Make an Impact as a Product Manager - Associate Managing Consultant, Advisors Program Management.
Advisors Program Management is an execution-oriented client-facing competency that applies proven, accredited skills and domain experience to partner with clients and help them drive measurable value by:
- Developing new products and strategies and ensuring smooth and efficient delivery to market.
- Strengthening client's internal skills, knowledge and experience in critical areas.
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual.
- Transforming client processes and optimizing their management practices.
All About You
To be successful in this role, you should have:
- Experience in product strategy & roadmap as well as customer centric development
- Strong understanding of customer journeys and ability to craft compelling value propositions in the card and credit domain is highly desirable.
- Formally trained in a range of project management and change management methodologies and techniques; accredited in one or more recognized PM/PMO/ Change/Service management methodologies is an advantage
- Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization.
- Strong analytical skills with confidence using data to drive actionable insights
- Proven problem-solving skills coupled with confidence in making data-driven decisions
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- 4-6 years of Product Management experience
- Exposure specifically in payments and/or retail banking or merchants and/or consultancies.
- Comfortable with significant client interaction and interest in building relationships
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Professional accreditation such as Project Management Professional (PMP) desirable
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Product Manager/Associate Managing Consultant, Program Management, Advisors & Consulting Services
We are seeking a dynamic and experienced Product Manager to join our team. You will play a key role in shaping and delivering innovative financial products that meet evolving customer needs and regulatory standards for one of our key clients. Hybrid work is applicable to this position.
All about the Role
Make an Impact as a Product Manager - Associate Managing Consultant, Advisors Program Management.
Advisors Program Management is an execution-oriented client-facing competency that applies proven, accredited skills and domain experience to partner with clients and help them drive measurable value by:
- Developing new products and strategies and ensuring smooth and efficient delivery to market.
- Strengthening client's internal skills, knowledge and experience in critical areas.
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual.
- Transforming client processes and optimizing their management practices.
All About You
To be successful in this role, you should have:
- Experience in product strategy & roadmap as well as customer centric development
- Strong understanding of customer journeys and ability to craft compelling value propositions in the card and credit domain is highly desirable.
- Formally trained in a range of project management and change management methodologies and techniques; accredited in one or more recognized PM/PMO/ Change/Service management methodologies is an advantage
- Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization.
- Strong analytical skills with confidence using data to drive actionable insights
- Proven problem-solving skills coupled with confidence in making data-driven decisions
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- 4-6 years of Product Management experience
- Exposure specifically in payments and/or retail banking or merchants and/or consultancies.
- Comfortable with significant client interaction and interest in building relationships
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Professional accreditation such as Project Management Professional (PMP) desirable
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
9