39 Technical Expert jobs in Australia
Integrated Logistics Support (ILS) Subject Matter Expert

Posted 5 days ago
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Job Description
2025-05-05
**Country:**
Australia
**Location:**
8640: Unit 8, 12 Mars Road, Lane Cove West, NSW 2066 Australia
**Position Role Type:**
Unspecified
**Integrated Logistics Support (ILS) Subject Matter Expert**
+ **A new career opportunity with the world's largest Aerospace and Defense technology company**
+ **Key role in national Defense programs**
+ **Join a friendly and collaborative team at Lane Cove West with free onsite parking**
**Who we are**
At Collins Aerospace, we are dedicated to working on the toughest challenges in global aerospace and Defence. We are working side-by-side with our customers and partners to dream, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.
**Your role**
We are seeking a knowledgeable and motivated Integrated Logistics Support (ILS) professional to support our Defence programs through the planning, analysis, and development of key logistics documentation and deliverables. The ideal candidate will have experience in supportability engineering, including FMECA, LORA, MTA, TNA, and RAM analysis, with a solid understanding of Defence standards and lifecycle management practices. Strong written communication skills, attention to detail, and the ability to work across multidisciplinary teams, including engineering, procurement, and training-are essential. This role requires a proactive individual who can manage multiple priorities, contribute to design reviews, ensure compliance with Defence logistics systems such as MILIS, and maintain traceability across ILS deliverables using structured documentation tools.
**Key responsibilities**
Logistics Planning and Documentation Development
+ Support the creation of ILS documentation such as ILS Plans (ILSP), Maintenance Plans, Supportability Case Reports, and Equipment Schedules
+ Assist in the preparation and review of Statements of Work (SOWs), ILS Instructions (ILSIs), Technical Manuals, and Illustrated Parts Catalogues
Supportability Analysis and System Integration
+ Conduct and/or review Failure Modes Effects and Criticality Analysis (FMECA), Level of Repair Analysis (LORA), Maintenance Task Analysis (MTA), and Training Needs Analysis (TNA)
+ Perform Life Cycle Cost (LCC) and Reliability, Availability, Maintainability (RAM) analysis,
+ Spares Analysis and Provisioning Lists
+ Provide input into Preliminary Design Reviews (PDR), Critical Design Reviews (CDR), and Test Readiness Reviews (TRR)
+ Maintain traceability between system requirements and logistics deliverables using requirements management tools and structured documentation practices.
Program and Stakeholder Support
+ Work closely with Systems Engineering, Training, Publications, Procurement, and subcontractor teams to align logistics requirements
+ Provide logistics input to design trade studies and technical risk assessments
+ Liaise with CASG, MILIS teams, and other stakeholders to ensure Defence compliance
Quality and Change Management
+ Assist with logistics configuration management, product change control, and defect reporting processes
+ Support Quality Assurance (QA) activities and maintain traceability across ILS deliverables
**Skills and qualifications**
+ Degree or Diploma in Engineering, Logistics, Systems Engineering, or related discipline
+ 5+ years' experience working in ILS roles within the Defence environment
+ Strong knowledge of ASDEFCON, CASG frameworks, and Defence logistics documentation standards
+ Demonstrated experience performing ILS analysis (e.g., LORA, FMECA, TNA, LCC, RAM)
+ Experience developing ILS documentation and contributing to system design and sustainment strategies
+ Experience using MILIS or similar Defence logistics systems
+ Excellent communication skills (verbal and written), technical skills, and interpersonal skills, with a proven ability to build and maintain effective working relationships with stakeholders at all levels.
+ Ability to troubleshoot complex technical issues independently and as part of a team.
+ Strong interpersonal skills, capable of effectively communicating technical concepts to various audiences, including clients and internal stakeholders.
+ Experience with project management methodologies and tools, managing multiple projects simultaneously.
+ Australian Citizenship and eligibility to obtain and retain an Australian Government Security Clearance (NV1 or above)
**Desirable to have**
+ Familiarity with Military Integrated Logistics Information System (MILIS), CAMM2, OmegaPS or SLICwave
+ Experience with Defence acquisition and sustainment contracts (land, maritime, aerospace domains)
+ Prior involvement in Performance-Based Logistics (PBL) or Through-Life Support (TLS) arrangements
+ Exposure to configuration and obsolescence management
+ ITAR experience in controlled project environments
+ Certification in ILS, RAM Engineering, or Reliability Engineering
+ Willingness to travel domestically and internationally for project assignments.
+ Experience with Agile methodologies and tools.
+ Working knowledge of Jira and Windchill
**Benefits**
+ Competitive salary package
+ Education and training resources and support
+ Flexible work options and leave options, including paid parental leave and additional leave per year
+ Opportunities to network and connect globally within the RTX network
+ Employee Assistance Program and other wellbeing programs
+ Free on-site parking
+ Free on-site EV charging
+ Novated lease
+ Fantastic team and amazing culture with career growth opportunities
**Apply:** Apply online at our website .
Successful candidates must be eligible to obtain and maintain an **Australian Defence Security Clearance (NV1 standing)** ; eligibility can be found at . This position requires Australian Citizenship and eligibility to be certified compliant with US ITAR technology access requirements.
**_We are Collins Aerospace, and we hope you join us for an exciting career in AEROSPACE and DEFENCE._**
_Collins Aerospace is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
Privacy Policy and Terms:
Click on this link ( to read the Policy and Terms
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Technical Service Engineer Expert

Posted 5 days ago
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Job Description
Technical Service Engineer Expert
Your KBR future - delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our Defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the Defence force.
The Opportunity
KBR is seeking a highly skilled and motivated Technical Services Engineer Expert to support a range of infrastructure, applications, and platform deployments across several classified and unclassified government networks.
This is a key technical role where you'll provide subject matter expertise in systems integration, infrastructure implementation, and operational readiness activities. You'll work both independently and as part of project delivery teams, ensuring secure, efficient, and standards-aligned solutions that meet the needs of our Defence and government clients.
Reporting to the Technical Operations Manager, you'll collaborate closely with project managers, sustainment teams, and enterprise stakeholders, delivering high-quality outcomes and seamless transitions into business-as-usual operations.
This is a 12-month fixed-term full-time role requiring an active NV2 security clearance.
Responsibilities
The key responsibilities of the role will include, but are not limited to:
+ Act as a technical subject matter expert (SME) across multiple classified and unclassified government networks
+ Deliver infrastructure project activities including build, configuration, and deployment of systems
+ Lead server provisioning, software installation, patching, and upgrade tasks in line with change management processes
+ Configure, deploy, and migrate infrastructure components such as servers, storage, cloud services (including AWS), and virtual environments
+ Ensure systems are built to meet security standards and architectural design requirements
+ Provide Level 3 Wintel support across corporate and government platforms
+ Support physical and virtual infrastructure builds, including Microsoft Windows, Linux (Red Hat), SQL Server, VMware, and Citrix
+ Develop and maintain technical documentation including system configurations, deployment guides, and support runbooks
+ Assist with developing deployment plans, rollback procedures, and transition documentation for business-as-usual (BAU) teams
+ Contribute to project status reporting and operational readiness reviews
+ Work collaboratively with project managers, architects, operations teams, and vendors to align technical delivery with project goals
+ Ensure compliance with ITIL processes, security controls, and governance procedures
+ Identify, escalate, and assist in mitigating technical risks and improvement opportunities
+ Support handover of services to sustainment teams, including training, mentoring, and documentation handover
+ Validate Technical Recovery Plans (TRPs) as part of the transition to BAU
Qualifications, Skills and Experience
Essential:
+ Demonstrated knowledge & xperience in Microsoft Server 2016/2019 products and integrated technologies
+ Demonstrated knowledge & experience in Active Directory & Identify Management Services
+ Demonstrated Knowledge & experience in Red Hat Linux
+ Demonstrated Knowledge & experience in Vmware Vsphere 7
+ Demonstrated Knowledge in Microsoft SQL Server 2019
+ Demonstrated Knowledge & experience in Citrix Studios & Director
+ Demonstrated Knowledge & Experience in Backup and disaster recovery (eg Veeam , Commvault)
+ Proficiency in advanced scripting
+ ITIL V3/V4 certification
+ NV2 security clearance is required
Desirable:
+ Bachelor's degree in computer science or related field
+ Microsoft Certifications or equivalent experience
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Technical Service Engineer Expert

Posted 5 days ago
Job Viewed
Job Description
Technical Service Engineer Expert
Your KBR future - delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our Defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the Defence force.
The Opportunity
KBR is seeking a highly skilled and motivated Technical Services Engineer Expert to support a range of infrastructure, applications, and platform deployments across several classified and unclassified government networks.
This is a key technical role where you'll provide subject matter expertise in systems integration, infrastructure implementation, and operational readiness activities. You'll work both independently and as part of project delivery teams, ensuring secure, efficient, and standards-aligned solutions that meet the needs of our Defence and government clients.
Reporting to the Technical Operations Manager, you'll collaborate closely with project managers, sustainment teams, and enterprise stakeholders, delivering high-quality outcomes and seamless transitions into business-as-usual operations.
This is a 12-month fixed-term full-time role requiring an active NV2 security clearance.
Responsibilities
The key responsibilities of the role will include, but are not limited to:
+ Act as a technical subject matter expert (SME) across multiple classified and unclassified government networks
+ Deliver infrastructure project activities including build, configuration, and deployment of systems
+ Lead server provisioning, software installation, patching, and upgrade tasks in line with change management processes
+ Configure, deploy, and migrate infrastructure components such as servers, storage, cloud services (including AWS), and virtual environments
+ Ensure systems are built to meet security standards and architectural design requirements
+ Provide Level 3 Wintel support across corporate and government platforms
+ Support physical and virtual infrastructure builds, including Microsoft Windows, Linux (Red Hat), SQL Server, VMware, and Citrix
+ Develop and maintain technical documentation including system configurations, deployment guides, and support runbooks
+ Assist with developing deployment plans, rollback procedures, and transition documentation for business-as-usual (BAU) teams
+ Contribute to project status reporting and operational readiness reviews
+ Work collaboratively with project managers, architects, operations teams, and vendors to align technical delivery with project goals
+ Ensure compliance with ITIL processes, security controls, and governance procedures
+ Identify, escalate, and assist in mitigating technical risks and improvement opportunities
+ Support handover of services to sustainment teams, including training, mentoring, and documentation handover
+ Validate Technical Recovery Plans (TRPs) as part of the transition to BAU
Qualifications, Skills and Experience
Essential:
+ Demonstrated knowledge & xperience in Microsoft Server 2016/2019 products and integrated technologies
+ Demonstrated knowledge & experience in Active Directory & Identify Management Services
+ Demonstrated Knowledge & experience in Red Hat Linux
+ Demonstrated Knowledge & experience in Vmware Vsphere 7
+ Demonstrated Knowledge in Microsoft SQL Server 2019
+ Demonstrated Knowledge & experience in Citrix Studios & Director
+ Demonstrated Knowledge & Experience in Backup and disaster recovery (eg Veeam , Commvault)
+ Proficiency in advanced scripting
+ ITIL V3/V4 certification
+ NV2 security clearance is required
Desirable:
+ Bachelor's degree in computer science or related field
+ Microsoft Certifications or equivalent experience
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Technical Support Engineer

Posted 5 days ago
Job Viewed
Job Description
**What you get to do in this role:** **?**
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Minimum 2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (an advantage)
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Technical Support Engineer

Posted 5 days ago
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Job Description
**Technical Support Engineer (Building Management Systems)**
**North Ryde, Sydney**
Enhance your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
As a Technical Support Engineer, you are responsible for professional coverage of Technical Support Helpdesk, internal and external technical support, and onsite service/commissioning support. You will drive timely identification, investigation, replication, root cause analysis, and resolution of technical issues.
+ Provide phone and email technical support to customers for troubleshooting, system installation, programming, system design and servicing of Building Management Systems BMS
+ Provide onsite troubleshooting, installation, and commissioning support to customers
+ Handle all technical related issues, complaints, and objections effectively without unnecessary escalation
+ Respond to emergency service calls outside of normal working hours when required
+ Provide product and technical training to existing customers, prospective distributors and associates
+ Tertiary qualifications in Engineering or IT
+ Experience as a BMS technician/technical support/field engineer is highly regarded
+ Relevant fire/security/BMS/electrical trade qualifications
+ Comprehensive knowledge and experience in TCP/IP networking
+ Excellent written and verbal communication skills
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people.
Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
Copyright © 2024 Honeywell International Inc.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Posted 5 days ago
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Job Description
Are you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you.
Amazon Robotics is expanding its Technical Support Engineering team in Melbourne, and we're looking for talented engineers to join us. Our team combines technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7.
Worried about your lack of robotics experience? Don't be! We'll build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference!
Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
- Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions.
- Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems.
- High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed. Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans.
- Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers.
About the team
We are Amazon's premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU, looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutions-focused environment free of a KPI-centric focus. We provide remote technical support via tickets, phone, and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites.
Please note that as part of this role you will be expected to work a 5-day work week, one day of which will be over the weekend to ensure critical 24-hour global support coverage. While you are "on call" for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call!
Key Benefits
- A truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers.
- Unrivaled personal and career development - When you are not learning from your teammates or new product launches, you will have access to Amazon's vast array of training and development tools.
- A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme.
- Internal mobility - You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS.
austechjob
Basic Qualifications
- Experience troubleshooting and debugging systems, service or platforms.
- Networking Knowledge.
- Unix Knowledge.
- SQL Knowledge.
Preferred Qualifications
- Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language, with previous experience automating tasks via scripts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Technical Support Specialist II
Posted today
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Job Description
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
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Technical Support & Training Specialist

Posted 5 days ago
Job Viewed
Job Description
What will you do?
+ Provide a high level of diagnostics skills and troubleshooting guidance and support for the repair of major systems such as Tier 4 diesel, EFI gasoline, hybrid/alternative power, all electric power, hydrostatic transmissions, hydraulic systems and sprayers.
+ Undertake technical support through various mediums including but not limited to in-person, over the phone, video link and any other format within Toro's technical support scope.
+ Provide guidance on and at times performing varied mechanical work involved in repair, maintenance and servicing of Toro equipment range
+ Conduct in-person and virtual training sessions for internal/external stakeholders covering specific content related to Toro products, services and processes.
+ Develop new and evaluate existing instructional content.
+ Attend regional customers events as a technical support specialist for Toro products.
+ Travel nationally to deliver training and support internal and external customers.
What do you need?
+ Cert III in Mobile Plant or equivalent field (required).
+ Cert IV in Training & Assessment and Cert III in Automotive Electrical or equivalent field are desired.
+ Experience with developing training with Microsoft PowerPoint.
+ Experience with LMS platforms such as Absorb (desired).
+ Proven experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention.
+ Proven computer skills and proficient with Microsoft Office Suite (PowerPoint, Excel, Outlook).
+ Demonstrated ability in diagnosing faults in Toro equipment and/or a minimum of 5 years' experience in a related industry.
+ Technical troubleshooting mindset and problem solving ability.
+ Ability to interpret electrical and hydraulic schematics.
+ Demonstrated experience in the maintenance and repair of various types of turf equipment, golf course equipment and plant equipment.
+ Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers.
+ Hold a valid Australian Motor Vehicle License.
+ Hold a valid Australian passport or ability to obtain / Ability to obtain visa for United States of America.
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
To apply
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page.
Only shortlisted candidates will be contacted.
Manager, Technical Support Engineering

Posted 5 days ago
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
**What You'll Do and Who You'll Work With**
Are you passionate about working with highly engaged teams to deliver an outstanding support experience? Then this role will be a good match for you!
Join us as a Manager, Technical Support Engineering and you'll be at the forefront of our service offering to our enterprise and SMB customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector.
Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem-solving skills you'll need to excel in this role. We offer a structured training plan, and long-term development opportunities across our business.
**Position Summary**
Reporting to the Director, Customer Success and working within a team of passionate Leaders and Technical Support Specialists you will have the opportunity to grow your career within our team. This role can offer a flexible working from home and office arrangement.
This role holds a position on the UKG Support Services ANZSEA leadership team and requires an active participation and understanding in executing UKG Support strategy.
You will be an experienced Customer Services professional with solid business acumen and high energy, as well as possess an enthusiastic and professional outlook.
Recognised as a high achiever, you will possess the necessary Management, Customer Service, Stakeholder management and Customer escalation experience combined with excellent interpersonal skills to effectively manage positive Customer and Employee outcomes.
Understanding business needs, challenges and opportunities and being able to translate these into initiatives and applicable positive business outcomes is a must for this role.
The ability to make an immediate impact for customers in a mission critical situation is essential, you will thrive in a culture of world class Employee Engagement and Support Services delivery that is also down to earth and an environment that truly values and recognises staff contributions.
**Your Responsibilities**
You will play a critical part in guaranteeing outstanding customer satisfaction, product quality, and ongoing customer success with UKG products. You will:
- Guide and influence others internally and/or externally
- Network with functional area management and with peer managers across the organization
- Act as trusted advisor to customers; leverage network across organization to resolve escalations
- Working closely with the ANZSEA Support leadership team, you will ensure case backlog, response, resolution times and other critical Support Services KPIs relative to support quality, and customer satisfaction targets are managed within defined and published targets
- Promote Knowledge Centric Support (KCS) practices - team uses the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of our Community
- Proficiently gather and analyse team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions and predict future needs
- Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results
- Coordinate root-cause analysis and fixes for complex issues for our customers while being key to providing a consistent quality experience, bringing new and improved support methodologies to UKG
- Participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details
- Play an important role in supporting the organisation's security and data protection policies, with emphasis on the protection of sensitive customer information
- Demonstrate a focus on team coaching, skills and career development, SOP improvements, delivery quality, transparency, analytics and developing robust teams
- Partner with global peers in aligning our Company and Customer Success strategies and work within the broader ecosystem of Support leaders to improve the overall department and corporate operational efficiencies
- Have a strong business sense, define global and scalable frameworks & methodologies that are comprehensive from concept through adoption, scale, and maintenance
- Contribute to team meetings, offering suggestions and ideas to underpin key success factors
- Be responsible for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services
- Work with the Professional Services group to ensure Customers are appropriately transitioned to Support.
- Be responsible for annual reviews, goals, and development plans of direct reports
- Provide standby, public holidays and weekend coverage as well as after-hours service on a rotational basis as needed to meet business requirements
**Required Qualifications**
- Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function in a managerial capacity, with at least 3+ years of experience
- Intermediate level of competency within the following technologies:
o Web technologies
o Relational database management systems
o Java
o Microsoft Operating systems
o Networking technologies
o Experience with CRM solutions such as Salesforce
o Solid Operational statistical analytical ability using applications such as Excel etc
- You're an experienced people leader, involved in building networks and developing talent. You are comfortable with recruiting and building successful hybrid teams as well as having difficult conversations when things aren't going to plan.
- The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision
- Extensive expertise in understanding and developing metrics to measure the effectiveness of technical support within the organisation
- Experience in both small and large companies in a B2B environment is highly desirable
- Excellent communications and interpersonal skills are essential
- Track record of accomplishment and effectiveness within organisations
- Experience in working in 24x7 support operations and with teams across multiple locations is essential
- Ability to remain focussed with a solid attention to detail
- Ability to translate business issues into appropriate outcomes
- Strong verbal and written English skills is essential
- You will understand our UKG Global Job Architecture career matrix profile for Global Support Management. This role is expected to be fulfilled in a learning capacity
**It's great, but not required if you have:**
- Experience leading service operations teams in fast-paced environments
- Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence
**Where we're going**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Manager, Technical Support Engineering

Posted 5 days ago
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
**What You'll Do and Who You'll Work With**
Are you passionate about working with highly engaged teams to deliver an outstanding support experience? Then this role will be a good match for you!
Join us as a Manager, Technical Support Engineering and you'll be at the forefront of our service offering to our enterprise and SMB customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector.
Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem-solving skills you'll need to excel in this role. We offer a structured training plan, and long-term development opportunities across our business.
**Position Summary**
Reporting to the Director, Customer Success and working within a team of passionate Leaders and Technical Support Specialists you will have the opportunity to grow your career within our team. This role can offer a flexible working from home and office arrangement.
This role holds a position on the UKG Support Services ANZSEA leadership team and requires an active participation and understanding in executing UKG Support strategy.
You will be an experienced Customer Services professional with solid business acumen and high energy, as well as possess an enthusiastic and professional outlook.
Recognised as a high achiever, you will possess the necessary Management, Customer Service, Stakeholder management and Customer escalation experience combined with excellent interpersonal skills to effectively manage positive Customer and Employee outcomes.
Understanding business needs, challenges and opportunities and being able to translate these into initiatives and applicable positive business outcomes is a must for this role.
The ability to make an immediate impact for customers in a mission critical situation is essential, you will thrive in a culture of world class Employee Engagement and Support Services delivery that is also down to earth and an environment that truly values and recognises staff contributions.
**Your Responsibilities**
You will play a critical part in guaranteeing outstanding customer satisfaction, product quality, and ongoing customer success with UKG products. You will:
- Guide and influence others internally and/or externally
- Network with functional area management and with peer managers across the organization
- Act as trusted advisor to customers; leverage network across organization to resolve escalations
- Working closely with the ANZSEA Support leadership team, you will ensure case backlog, response, resolution times and other critical Support Services KPIs relative to support quality, and customer satisfaction targets are managed within defined and published targets
- Promote Knowledge Centric Support (KCS) practices - team uses the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of our Community
- Proficiently gather and analyse team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions and predict future needs
- Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results
- Coordinate root-cause analysis and fixes for complex issues for our customers while being key to providing a consistent quality experience, bringing new and improved support methodologies to UKG
- Participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details
- Play an important role in supporting the organisation's security and data protection policies, with emphasis on the protection of sensitive customer information
- Demonstrate a focus on team coaching, skills and career development, SOP improvements, delivery quality, transparency, analytics and developing robust teams
- Partner with global peers in aligning our Company and Customer Success strategies and work within the broader ecosystem of Support leaders to improve the overall department and corporate operational efficiencies
- Have a strong business sense, define global and scalable frameworks & methodologies that are comprehensive from concept through adoption, scale, and maintenance
- Contribute to team meetings, offering suggestions and ideas to underpin key success factors
- Be responsible for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services
- Work with the Professional Services group to ensure Customers are appropriately transitioned to Support.
- Be responsible for annual reviews, goals, and development plans of direct reports
- Provide standby, public holidays and weekend coverage as well as after-hours service on a rotational basis as needed to meet business requirements
**Required Qualifications**
- Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function in a managerial capacity, with at least 3+ years of experience
- Intermediate level of competency within the following technologies:
o Web technologies
o Relational database management systems
o Java
o Microsoft Operating systems
o Networking technologies
o Experience with CRM solutions such as Salesforce
o Solid Operational statistical analytical ability using applications such as Excel etc
- You're an experienced people leader, involved in building networks and developing talent. You are comfortable with recruiting and building successful hybrid teams as well as having difficult conversations when things aren't going to plan.
- The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision
- Extensive expertise in understanding and developing metrics to measure the effectiveness of technical support within the organisation
- Experience in both small and large companies in a B2B environment is highly desirable
- Excellent communications and interpersonal skills are essential
- Track record of accomplishment and effectiveness within organisations
- Experience in working in 24x7 support operations and with teams across multiple locations is essential
- Ability to remain focussed with a solid attention to detail
- Ability to translate business issues into appropriate outcomes
- Strong verbal and written English skills is essential
- You will understand our UKG Global Job Architecture career matrix profile for Global Support Management. This role is expected to be fulfilled in a learning capacity
**It's great, but not required if you have:**
- Experience leading service operations teams in fast-paced environments
- Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence
**Where we're going**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.