7 User Experience jobs in Australia

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

UX Researcher II
Are you passionate about understanding people and helping shape exceptional digital experiences through user insights?
Do you have a curious mind and a collaborative spirit?
About our TeamYou'll be joining a supportive UX team with a strong culture of mentorship, collaboration, and continuous improvement. We work closely with product, design, development, and strategy teams to drive user-centred product innovation. While we operate within a structured corporate setting, we encourage open dialogue, creativity, and diverse thinking.
You'll be mentored by experienced researchers, encouraged to ask thoughtful questions, and supported as you develop your own voice and research style. We foster a culture of psychological safety, where sharing ideas, asking for feedback, and learning from mistakes are celebrated. Our team also prioritises balance-we respect your time, value flexibility, and create space for personal and professional development.
About the Role
As UX Researcher II , you will contribute significantly to the team's understanding of user behaviors, needs, and motivations. You will own and execute part of the UX research strategy for a business or product line. Use observation techniques, interviews, task analysis, and other feedback methodologies and ensure our products are regularly tested with users. This is a fantastic opportunity to build a meaningful career in research and UX-especially if you are eager to learn, take initiative, and grow your technical skills in a corporate yet agile product environment.
Reporting into the Lead UX Researcher, this is a permanent full-time role, to be based in Chatswood Sydney head office, along with a hybrid home/office arrangement to support a healthy work-life balance.
Responsibilities
+ Leads small to medium projects
+ Plans and conducts research; analyzes findings and recommendations
+ Collaborates with stakeholders to understand the research questions
+ Makes connections with overall product strategy
+ Synthesizes analytics, customer insight, and help data to focus research
+ Tracks patterns in analytics data to inform trends in usage
+ Analyzes and synthesizes qualitative and quantitative data into findings and insights
+ Asks right questions to explore problems, tuned to commercial viability
+ Ideates solutions with Design and Product and rapidly iterates
+ Attends to ethics and regulations, identifies risks to users
+ Extracts needs from user behaviors and common tasks
+ Learns and applies user frameworks (e.g., Jobs To Be Done, mental models, personas)
+ Independently identifies different research solutions
+ Articulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experience
+ Identifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gaps
+ Recruits participants independently and conducts work compliantly
+ Seeks feedback on own research
+ Applies research best practices
+ Takes charge of professional development needs for training in technical skills
Requirements
+ A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field.
+ At least 3-5 years working as UX Researcher or User Researcher
+ Must have demonstratable experience working with UX Designers and Product Managers in a technology / product-oriented product development environment
+ Legal and compliance experience is not needed, but must have an interest in learning about the legal and compliance systems
+ Able to understand and navigate a corporate culture (i.e., we're not a fast-moving start up culture)
+ Comfortable working in a collaborative, cross-functional setting
+ Strong communication skills and a team-oriented mindset
+ Eagerness to learn and develop your research toolkit
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
you are passionate about UX research and want to make a meaningful impact in the legal tech industry, we would love to hear from you! Apply today and be part of a team that is shaping the future of legal technology. Applicants are encouraged to include their "Research Portfolio" along with their updated CV and cover letter while submitting applications.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team:
IDVerse is a Sydney-based start-up that is a global pioneer in the development of digital identity
verification technology. We've built everything from the ground up and have a broad range of blue-chip customers across banking, telecommunications, government and more. We've perfected the technology locally in Australia and New Zealand and are quickly expanding into the northern hemisphere.
Join a strong team of passionate engineers and build a world-class platform to fight identity fraud at a global scale.
About the Role:
The Senior UX Designer works directly under the Head of Design, focusing on creating user-centric designs based on the head's instructions and documenting requirements. They will be responsible for conducting user research, creating wireframes and prototypes, and ensuring that the product's interface is intuitive and user-friendly. This role is crucial for maintaining a high-quality user experience across the SaaS platform, directly impacting customer satisfaction and retention.
Please ensure that your resume is kept between 1-2 and a max of 3 pages.
Responsibilities:
Customer (or User) Focus
- Has a solid understanding of customer use cases.
- Rallies the cross functional team around customer needs.
- Advocates for customers with the agile team and helps inspire the team to want to know more.
- Creates processes that are good at discovering customer needs and product design options.
- Aligns team and coaches the team to ensure customer needs are met.
Creative Problem Solving
- Involves customers in product innovation that delivers value to users and growth.
- Can challenge the status-quo with confidence.
- Demonstrates energy and vision to see through innovative ideas.
- Takes on board others' ideas and provides recognition for them.
Product Design
- Mastery of User-centered design process.
- Mastery of interaction design skills and attention to detail.
- Works with UX Researcher to understand the user needs, making proactive use of insights to drive design.
- Proficiency in Human Factors Engineering and other User-Centered Design methodologies.
- Manage the UCD deliverables for the project.
- Assist in the developing strategy for the customer-facing product/application.
Data Driven Analysis & Testing
- Identifies gaps where data is needed and works with business to fill them.
- Summarises data from analytics packages, customer insight or other sources to understand context of research work.
- Proactively uses data to establish key metrics for projects.
- Regularly tests design work with users in partnership with UX Research team.
- Iterates research methods based on testing and data analysis.
- Uses data to inform testing future strategy.
Technical Skills
- Has an excellent knowledge of the tech stack of the organisation.
- Uses design software (Axure, Sketch, Invsion) to expert level.
- Mentors junior designers in technical skills.
- Builds good working relationships with tech teams.
- Produces designs across all platforms.
Requirements:
Personal Capability
Practices Self-Development
- Takes ownership of own development and career
- Initiates regular conversations with manager, coach or mentor regarding self-development
- Understands what is required by the business to be successful and maps development plan accordingly
- Learns from success and failures
- Looks to build challenges into current assignments
- Utilises formal and informal networks effectively
Solves Problems and Analyzes Issues
- Is able to ask effective questions and collect facts from multiple sources in order to solve problems
- Is able to effectively identify and analyze problems and propose solutions
- Effectively manages day-to-day issues and problems without intervention
Innovates
- Develops new ideas to improve process or product, and is able to prepare implementation plans
- Integrates and builds on new ideas from others
- Creates new opportunities by applying different perspectives and challenging the status -quo
- Is recognised as an innovative thinker
Interpersonal Skills
Communicates Powerfully and Prolifically
- Provides clear instructions and direction to others
- Is able to both actively listen to and effectively question to understand another's viewpoint
- Helps others understand situations by communicating business context
Collaboration and Teamwork
- Encourages co-operation between all members of the team
- Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team
- Helps people to resolve conflict
- Identifies and removes barriers to team performance
- Identifies ways for further collaboration across teams
Builds Relationships
- Establishes rapport with others on the team and across teams
- Works effectively with others to get work done
- Treats all individuals with respect
- Handles difficult situations, minimising conflict
Working for you
+ We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
Your recruiter will advise you on the full benefits package for your location
Learn more about the LexisNexis Risk team and how we work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.