Customer Service

2170 Lurnea, New South Wales Select Aust Sydney

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permanent
Job Info

Location: INGLEBURN, NSW

Salary: $60,001 - $0,000

Job Type: Permanent position | Full time position

Job Description

Your New Company This well-respected business has been delivering top-quality social housing construction projects for over 21 years, and now, they're on the lookout for fresh talent to join their growing Customer Service team in Hillsdale or Ingleburn .

With a reputation for outstanding customer service, they offer a supportive, social workplace where your ideas and input are genuinely valued. Your New Role

This is your chance to be part of something bigger. As the Customer Service Rep, you'll be the go-to person keeping projects running smoothly. From answering customer calls to scheduling contractors and managing maintenance jobs, no two days will be the same.

Key Responsibilities Answer inbound & outbound calls, helping customers with maintenance requests Book & schedule contractors for on-site jobs

Keep customers & contractors in the loop with regular updates Process invoices & finalise completed jobs Tackle general admin tasks to keep projects on track

Why You'll Love It

Work from home up to 2-3 days a week after training Full, on-the-job training and heaps of career progression opportunities A fun, close-knit team where your ideas matter

Annual bonus of up to 8k based on company performance Choose to work in Hillsdale OR Ingleburn - whatever suits you best Ideal for anyone with experience in customer service , hospitality , retail , call centres , administration, project coordination or those wanting a career shift

About You A confident communicator with great people skills

Organised, reliable, and ready to learn Solid Microsoft Office skills Sound

Like You? If you're ready to step into an Customer Service career you can grow with, click APPLY NOW .

For a confidential chat, email Claire Kane at ***@randstad.com.au . Only applicants with full Australian working rights will be considered. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background. Please click here to apply.

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Customer Service

2000 Sydney, New South Wales Crown Resorts

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permanent
Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work—a place where you can play your part in creating joyful experiences for our guests and our team. We value passion, creativity, and an appetite for change—for the better. Here, you’ll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.

The role

We’re seeking enthusiastic and customer-service focused individuals to join our Crown Sydney team as a Doorperson . This is a full-time role that will see you providing exceptional customer service experiences for a variety of guests and visitors to Sydney’s most luxurious hotel whilst managing the flow of traffic into the hotel driveway.

As a senior team member, you’ll work collaboratively with the Bell Services / Valet Attendants to extend a warm welcome upon guest arrival and a fond farewell as they depart. You’ll also play a key part in ensuring smooth operations, particularly during busy periods such as promotions and peak trade.

Some of your responsibilities will involve:

  • Managing driveway traffic flow to ensure smooth and safe operations
  • Supporting the Bell Services / Valet Attendants to coordinate guest arrivals and departures
  • Providing exceptional customer service for all guests, visitors and VIPs
  • Answering questions with a high level of detail and knowledge of the complex & surrounds
  • Multi-tasking in a fast-paced and busy environment

To be considered, you must have an unrestricted NSW driver's licence and availability to work across a 24/7 rotating roster. Those with unrestricted working rights or on Working Holiday Visas are encouraged to apply.

About you

  • Demonstrated experience in providing elevated customer service
  • Excellent communication skills
  • Confidence in driving and parking a variety of vehicles (auto and/or manual)
  • Ability to remain detail-oriented in a fast-paced and busy environment
  • Strong teamwork skills and the ability to work autonomously
  • Excellent time management, multi-tasking and problem-solving skills
  • A can-do attitude and the desire to go above and beyond for each guest
  • Experience in a hotel or premium service environment is advantageous

What we offer you:

  • Full-time, permanent opportunity in an internationally recognised, luxury hotel & integrated resort
  • Tailored uniform provided, laundered for every shift
  • Complimentary meal at our on-site staff restaurant (hot foods, salad + sandwich bar, fruits & pastries)
  • Generous discounts across all Crown hotels and restaurants Australia-wide
  • Ongoing coaching, training and professional development opportunities
  • Chance to establish and progress your career within an iconic hotel brand
  • Access to discounts with our various corporate partners across travel, insurance, health & wellbeing, fashion, banking & finance, technology, parking
Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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Customer Service

2000 Sydney, New South Wales Randstad

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permanent

Your New Company

This well-respected business has been delivering top-quality social housing construction projects for over 21 years, and now, they're on the lookout for fresh talent to join their growing Customer Service team in Hillsdale or Ingleburn .

With a reputation for outstanding customer service, they offer a supportive, social workplace where your ideas and input are genuinely valued.

Your New Role

This is your chance to be part of something bigger. As the Customer Service Rep, you'll be the go-to person keeping projects running smoothly. From answering customer calls to scheduling contractors and managing maintenance jobs, no two days will be the same.

Key Responsibilities

  • Answer inbound & outbound calls, helping customers with maintenance requests
  • Book & schedule contractors for on-site jobs
  • Keep customers & contractors in the loop with regular updates
  • Process invoices & finalise completed jobs
  • Tackle general admin tasks to keep projects on track

Why You'll Love It

  • Work from home up to 2-3 days a week after training
  • Full, on-the-job training and heaps of career progression opportunities
  • A fun, close-knit team where your ideas matter
  • Annual bonus of up to $8k based on company performance
  • Choose to work in Hillsdale OR Ingleburn - whatever suits you best
  • Ideal for anyone with experience in customer service , hospitality , retail , call centres , administration, project coordination or those wanting a career shift

About You

  • A confident communicator with great people skills
  • Organised, reliable, and ready to learn
  • Solid Microsoft Office skills

Sound Like You?

If you're ready to step into an Customer Service career you can grow with, click APPLY NOW . For a confidential chat, email Claire Kane at ***@randstad.com.au .

Only applicants with full Australian working rights will be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Sydney, New South Wales Abbott

Posted 1 day ago

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**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Representative,ANZ you'll be liaising with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to facilitate the timely and efficient fulfilment of products and services to customers in an order to cash environment.
**What You'll Do**
+ Process purchase orders, stock requests & capital orders.
+ Manage customer service email boxes
+ Manage backorders and open orders on a daily/weekly basis as required
+ Manage case bookings, process shipment and return orders and reconcile kit inventory.
+ Identify and assess customers' needs to achieve satisfaction.
+ Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
+ Organise product returns and credits.
+ Work with 3PL teams for the completion of product shipment and returns.
+ Log PR events
+ Create and maintain customer accounts.
+ Extend patient and physician accounts through collaborations with the Product team.
+ Support month-end, quarter end and year end activities.
+ Participate and support system implementations and other related projects as required.
+ Participate and support audit activities as required.
+ Update or notify changes in SOPs/work instructions as required.
**Required Qualifications and Experience**
+ At least 2 years experience in Customer Service in a sales environment
+ Intermediate proficiency in MS Outlook and Excel
+ Strong phone contact handling skills and active listening
**Preferred Qualifications**
+ Working knowledge of ERP and CRM systems, experience with SAP desirable.
+ Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel)
+ Product based customer service experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Representative, Customer Service

Sydney, New South Wales CommScope, Inc.

Posted 4 days ago

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Representative, Customer Service
Req ID: 79548
Location:
Sydney, New South Wales, Australia, 2065
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
**How You'll Help U** **s Connect the World**
+ Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
+ Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
+ Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
+ Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
+ Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
+ Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
+ Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
+ Process rebates claims and stock returns approved by Product Line Management
+ Support quality and warranty process where required
+ Participate actively in on-going product, process, systems and business skills training;
+ Provide support and back-up assistance to peers
+ Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
**Required Qualifications and Experience for Consideration**
+ Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
+ Knowledge or experience with SAP system preferred.
+ Excellent communication skills and with good telephone etiquette.
+ A pleasant personality with a passion for service excellence.
+ A strong team player who can adapt to fast paced and dynamic environment.
**What Happens After You Apply**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology
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Manager - Customer Service

Sydney, New South Wales Stryker

Posted 16 days ago

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We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Customer Service Attendant

2480 Lismore, New South Wales Coolangatta Tweed Tenpin

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permanent

About the role

Coolangatta Tweed Tenpin is seeking an enthusiastic and customer-focused Customer Service Attendant to join our team in Tweed Heads, NSW. This is a casual/part time position, offering the flexibility to work around your schedule. As a Customer Service Attendant, you'll be the friendly face of our bowling centre, ensuring our customers have an exceptional experience from start to finish.

What you'll be doing

  • Greeting customers and managing the front desk, including booking lane reservations and processing payments

  • Providing exceptional customer service and assisting customers with their needs, such as equipment rental and food/beverage orders

  • Maintaining a clean and well-organised bowling centre, including restocking supplies and performing cleaning duties

  • Promoting additional services and products to customers to maximise revenue

  • Adhering to all company policies and procedures to ensure a safe and enjoyable environment for our customers

What we're looking for

  • Previous experience in a customer service or retail role, preferably in the leisure or hospitality industry

  • Strong communication and interpersonal skills, with the ability to provide a warm and friendly service

  • Excellent problem-solving and decision-making skills to handle customer inquiries and concerns

  • Ability to work effectively as part of a team, as well as independently

  • A positive attitude and the flexibility to work a variety of shifts, including evenings and weekends

What we offer

At Coolangatta Tweed Tenpin, we value our employees and offer a range of benefits to support your work-life balance. These include:

- Competitive hourly rates
- Flexible scheduling to accommodate your lifestyle
- Opportunities for growth and development within the company
- Discounts on food, beverages and bowling services

About us

Coolangatta Tweed Tenpin is a family-friendly bowling alley located in the heart of Tweed Heads, NSW. For over 60 years, we've been providing the local community with a fun and affordable entertainment destination. As a trusted local business, we pride ourselves on our commitment to customer satisfaction and creating a welcoming environment for all.

If you're passionate about customer service and looking for an opportunity to join a dynamic team, we'd love to hear from you. Apply now to become our next Customer Service Attendant!

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Customer Service Specialist

2000 Sydney, New South Wales St.George

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permanent

Create your best future and join St George Ashfield, NSW branch in a Sales role.

What's the role?

A Customer Service Specialist at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

  • Experience in working in a sales environment
  • Opportunity to enhance skills and become a new business expert.
  • Clear and confident communication with customers to foster strong relationships.
  • Focus on delivering exceptional service that exceeds customer expectations.
  • Work as part of a collaborative team environment, leveraging prior teamwork experience.
  • Strong communication skills and excellent time management.

This is a part-time, branch-based role working 30 hours per week and the hours are across and inclusive of Monday, Wednesday, Friday & Saturday.

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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Customer Service Manager

2060 Waverton, New South Wales EPG Payroll and HR Australia

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permanent
Job Info

Location: BROOKVALE, NSW

Salary: Not Specified

Job Type: Permanent position | Full time position

Job Description

On behalf of our client, we are looking for a full-time experienced Customer Service Manager. Duties & Responsibilities 1. Develop and execute strategic plans for customer service and after-sales services aligned with company objectives and customer expectations.

2. Monitor service performance metrics, adjust processes, and allocate resources to maintain high service levels. 3. Utilize data-driven insights to identify trends, issues, and opportunities for service enhancement. 4. Develop and implement strategies for effective after-sales support, including warranty management, repairs, and customer education.

5. Lead, motivate, and develop a team of customer service professionals, providing coaching, training, and performance feedback. 6. Initiate and lead process improvement initiatives to enhance service delivery, productivity, and operational effectiveness. 7. Communicate effectively with senior management and cross-functional teams on service performance, customer insights, and improvement initiatives.

8. Ensure compliance with regulatory requirements and company policies related to customer interactions, data privacy, and service delivery. Skills and experience required

  • At least a Bachelor level qualification.
  • At least 2 years of relevant work experience.
  • Relevant skills to undertake the duties and responsibilities above.

Salary: $78,760 per annum excluding superannuation APPLY HERE:

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Customer Service Officer

2000 Sydney, New South Wales Council Jobs

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permanent
Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

We are seeking an experienced Customer Service Officer to join our Contact Centre team responding primarily to inbound calls, chat and emails from our community.

Customer Service Officers are the first point of contact for customer enquiries and requests, providing high quality, friendly, accurate and efficient service. Our Customer Service Officers are very knowledgeable about the functions and services of council providing assistance across all aspects of council.

We're looking for someone with:

  • previous experience in contact/call centre roles with a focus on service excellence
  • ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills
  • excellent communication and interpersonal skills
  • proficiency in computer skills, with experience in efficient data entry and system navigation
  • familiarity with working in a contact centre environment and understanding of KPI-focused performance expectations


A comprehensive induction and training program will be provided and you will receive ongoing coaching and mentoring in a supportive and progressive environment. Join us and be part of a team committed to delivering exceptional customer service!

Please note: To be eligible for permanent appointment to this position, you must have Australian citizenship or hold permanent residency status with unrestricted working rights.

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and a criminal history check.

Applications must be submitted online by 11:59pm, Tuesday 9th September

For more information, contact Lisa Mahy, Contact Centre Service Manager on 7***

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working
  • 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
  • Collaborative approach to flexible working
  • City centre head office, with many public transport options.
Professional development
  • Leadership and management development program
  • Further education program providing reimbursement of course fees, and study and exam leave
  • Opportunity to attend external courses and conferences
  • Long service and employee recognition awards
  • Employee assistance program offering free, confidential counselling
Supporting families
  • 26 weeks paid parental leave and 6 weeks paid partner leave
  • Paid and unpaid adoption and long-term fostering leave
  • Paid superannuation for up to 52 weeks of parental leave
  • Part-time and job-sharing options available
  • Supportive return-to-work environment
Inclusive culture
  • Recognised as an Inclusive Employer by the Diversity Council of Australia
  • Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
  • Recognised family inclusive workplace
  • Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at ***@cityofsydney.nsw.gov.au or  9***.

Select ‘apply now’ to submit your resume and selection criteria.

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