3 Jobs in Portarlington
Duty Manager - Front Office
IHG
Posted 17 days ago
Job Viewed
Job Description
**About us**
Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and large versatile conference and events spaces.
**A little taste of your day to day**
+ Lead by example, motivate and foster team collaboration and thrive combined with a positive attitude
+ Providing ongoing development training, mentoring and guidance to all colleagues in an organised manner
+ Ensure that the guest experience is always seamless and memorable, be the focal guest contact when on shift, delivering highly consistent service
+ Going above and beyond to exceed guest expectations in a warm and personalised manner
+ Forward plan and prepare for daily and future arrivals and departures
+ Efficient check in, check out, reservation bookings and updates, ensure all guest profile notes are updated daily and attend to guest amenity and room service requests
+ Ensure all financial transactions are accounted for and balanced each shift in line with the hotel cashiering policy
+ Ensure the security of the hotel, stocks and keys at all times whilst on duty.
+ Identify and report maintenance requirements/hazards in the workplace
+ Assume responsibility whilst on duty for any emergency situations in line with procedures.
+ Be comfortable to amend manning rosters and plan.
+ Supports all areas of operations as the hotel business requires
+ Support guestroom as well as food & beverage upsell program
+ Responsible for the hotel coordination and smooth running in absence of senior management
+ Be flexible in assisting around the hotel in response to business and guest needs
+ Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required
**What we need from you**
+ Previous leadership experience in Front Office operations is advantageous
+ Solid knowledge of the Holiday Inn brand and associated brand standards
+ Be meticulously organised planning your shift with exceptional time management and ability to manage spontaneous requests
+ Pro-active follow tasks to completion and efficient handover for continuity of service
+ Excellent written and verbal communication skills and ability to communicate with varied audiences
+ A genuine want to expand your leadership skills and experience with a passion for developing others around you
+ Experience in Opera v5, Infosys and HUB OS is highly desirable
+ Current Responsible Service of Alcohol and First Aid CPR qualification
+ Unlimited valid full time right to work in Australia, sponsorship is not available
+ Available to work on a rotating roster, early mornings, afternoons, overnights, weekends and public holidays is expected and part of the role
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and large versatile conference and events spaces.
**A little taste of your day to day**
+ Lead by example, motivate and foster team collaboration and thrive combined with a positive attitude
+ Providing ongoing development training, mentoring and guidance to all colleagues in an organised manner
+ Ensure that the guest experience is always seamless and memorable, be the focal guest contact when on shift, delivering highly consistent service
+ Going above and beyond to exceed guest expectations in a warm and personalised manner
+ Forward plan and prepare for daily and future arrivals and departures
+ Efficient check in, check out, reservation bookings and updates, ensure all guest profile notes are updated daily and attend to guest amenity and room service requests
+ Ensure all financial transactions are accounted for and balanced each shift in line with the hotel cashiering policy
+ Ensure the security of the hotel, stocks and keys at all times whilst on duty.
+ Identify and report maintenance requirements/hazards in the workplace
+ Assume responsibility whilst on duty for any emergency situations in line with procedures.
+ Be comfortable to amend manning rosters and plan.
+ Supports all areas of operations as the hotel business requires
+ Support guestroom as well as food & beverage upsell program
+ Responsible for the hotel coordination and smooth running in absence of senior management
+ Be flexible in assisting around the hotel in response to business and guest needs
+ Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required
**What we need from you**
+ Previous leadership experience in Front Office operations is advantageous
+ Solid knowledge of the Holiday Inn brand and associated brand standards
+ Be meticulously organised planning your shift with exceptional time management and ability to manage spontaneous requests
+ Pro-active follow tasks to completion and efficient handover for continuity of service
+ Excellent written and verbal communication skills and ability to communicate with varied audiences
+ A genuine want to expand your leadership skills and experience with a passion for developing others around you
+ Experience in Opera v5, Infosys and HUB OS is highly desirable
+ Current Responsible Service of Alcohol and First Aid CPR qualification
+ Unlimited valid full time right to work in Australia, sponsorship is not available
+ Available to work on a rotating roster, early mornings, afternoons, overnights, weekends and public holidays is expected and part of the role
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Business Development Manager - MICE
IHG
Posted 19 days ago
Job Viewed
Job Description
**About us**
Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and a large, versatile conference and events spaces.
**A little taste of your day to day**
+ Proactive sales approach is required to build and maintain valuable accounts and implement IHG sales strategies to meet and exceed the set targets.
+ Reporting to and working closely with the Director of Sales to understand and embrace the local market segments and implement hotel wide sales strategies to maximise occupancy rates.
+ Working with internal stakeholders throughout the hotel and the wider IHG network will ensure that all key objectives are met, and the Holiday Inn brand is fully delivered.
+ Understand the market competitor mix and offerings of competitors; you'll be expected to drive new MICE business by identifying fresh opportunities, building relationships with decision makers, and converting leads into clients.
+ You'll thrive on picking up the phone, walking through doors, and getting Holiday Inn Werribee in front of new clients. Your diary will be full of proactive sales calls, client visits, networking events, and industry showcases where you'll proudly champion our brand and not shy away from pricing negotiations.
**What we need from you**
+ A proven successful sales track record and experience in hotel MICE proactive sales.
+ Understanding of the key revenue principles and a creative approach to identifying new opportunities.
+ Strong understanding of all aspects of new business hunting and strategies for key account management.
+ Ability to work autonomously and manage competing priorities and tasks.
+ Hands on experience in proactive sales and business development is essential - this is not a reactive or 'desk bound' sales role. Flexible working arrangements are provided.
+ Excellent verbal and written communication skills
+ Proven experience in managing a sales pipeline, from prospecting to closing with measurable results in winning new business.
+ You'll be both a hunter and an innovator, someone who brings fresh, imaginative business ideas to the table and knows how to turn them into profitable opportunities.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and a large, versatile conference and events spaces.
**A little taste of your day to day**
+ Proactive sales approach is required to build and maintain valuable accounts and implement IHG sales strategies to meet and exceed the set targets.
+ Reporting to and working closely with the Director of Sales to understand and embrace the local market segments and implement hotel wide sales strategies to maximise occupancy rates.
+ Working with internal stakeholders throughout the hotel and the wider IHG network will ensure that all key objectives are met, and the Holiday Inn brand is fully delivered.
+ Understand the market competitor mix and offerings of competitors; you'll be expected to drive new MICE business by identifying fresh opportunities, building relationships with decision makers, and converting leads into clients.
+ You'll thrive on picking up the phone, walking through doors, and getting Holiday Inn Werribee in front of new clients. Your diary will be full of proactive sales calls, client visits, networking events, and industry showcases where you'll proudly champion our brand and not shy away from pricing negotiations.
**What we need from you**
+ A proven successful sales track record and experience in hotel MICE proactive sales.
+ Understanding of the key revenue principles and a creative approach to identifying new opportunities.
+ Strong understanding of all aspects of new business hunting and strategies for key account management.
+ Ability to work autonomously and manage competing priorities and tasks.
+ Hands on experience in proactive sales and business development is essential - this is not a reactive or 'desk bound' sales role. Flexible working arrangements are provided.
+ Excellent verbal and written communication skills
+ Proven experience in managing a sales pipeline, from prospecting to closing with measurable results in winning new business.
+ You'll be both a hunter and an innovator, someone who brings fresh, imaginative business ideas to the table and knows how to turn them into profitable opportunities.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Food and Beverage Attendant (includes Conference & Events)
IHG
Posted 11 days ago
Job Viewed
Job Description
**About Us**
Holiday Inn Werribee is an IHG hotel proudly showcasing the new open lobby concept. Our modern and versatile food & beverage outlets will prove Holiday Inn Werribee to be a premier venue in Melbourne's West. We are currently looking for an enthusiastic and experienced Food & Beverage Attendants to join our dynamic team.
Situated in the heart of the Werribee city centre, the hotel will occupy the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel will offer 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining and modern conference and events spaces.
**A little taste of your day to day**
+ You'll welcome our guests, recommend our delicious food and drink offerings whilst ensuring our service is delivered to hotel brand standards. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.
+ From greeting our guests with a smile at Rosana Bistro and Bar during breakfast, explaining the buffet and egg offerings, creating memorable dining experiences at dinner, keeping busy with Room Service orders and assisting with in-house Conference and Events from corporates to social celebrations, no two days are ever the same.
+ Prepare each outlet prior to service including table, buffet, bar and mis en plus setup
+ Re-stocking outlet fridges to par levels, maintain stock correctly in accordance with the stock control regulations
+ Ensuring guest enquiries and restaurant dining reservations are followed through in a professional manner
**What we need from you**
+ Food and Beverage a la carte dining service experience in a busy restaurant or hotel environment
+ Function and Event experience from corporate to social between 200-300 people
+ Confident with 3 plate carry
+ Barista skills
+ Beverage knowledge of wines, beers, spirits and ability to use your creative flair when mixing and creative cocktails
+ Food knowledge of modern Australian cuisine
+ Computer literacy POS Infosys and PMS Opera
+ Previous cashiering experience is highly desirable
+ A genuine interest to work in the hotel industry and drive to learn more about hotel operations
+ A positive attitude and ability to multi-task
+ Be ready to work as a team, all working together to flex in changing situations
+ Self-motivated and a self-starter who is ready to take the lead in any situation
+ Excellent Verbal and Written communication skills, including full comprehension with understanding
+ A current Victorian RSA (Responsible Service of Alcohol) certificate
+ Available to work on a rotational roster - early mornings starting at 6.30am, afternoons, late nights until 1 or 2am for bar and events, weekends and public holiday shifts are all part of the job
+ Full unlimited Australian working rights
**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
+ Paid birthday leave
+ Enhanced parental leave
+ Flexible work options and proactive health days
+ Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
+ In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further
+ Uniform provided and dry cleaned
+ Entitled to one barista coffee or tea per shift from Rosana bistro & bar
+ Full onboarding training, learning and development courses and programs
+ Employment covered under Hospitality Industry (General) Award 2020
Food & Beverage team members are a key part of being face of the hotel and our mission is to make our guests SMILE. So if this resonates with you, then we would love to hear from you!
We are proud to be IHG and we know you will be too. #Lets go further together. Visit to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Holiday Inn Werribee is an IHG hotel proudly showcasing the new open lobby concept. Our modern and versatile food & beverage outlets will prove Holiday Inn Werribee to be a premier venue in Melbourne's West. We are currently looking for an enthusiastic and experienced Food & Beverage Attendants to join our dynamic team.
Situated in the heart of the Werribee city centre, the hotel will occupy the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel will offer 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining and modern conference and events spaces.
**A little taste of your day to day**
+ You'll welcome our guests, recommend our delicious food and drink offerings whilst ensuring our service is delivered to hotel brand standards. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.
+ From greeting our guests with a smile at Rosana Bistro and Bar during breakfast, explaining the buffet and egg offerings, creating memorable dining experiences at dinner, keeping busy with Room Service orders and assisting with in-house Conference and Events from corporates to social celebrations, no two days are ever the same.
+ Prepare each outlet prior to service including table, buffet, bar and mis en plus setup
+ Re-stocking outlet fridges to par levels, maintain stock correctly in accordance with the stock control regulations
+ Ensuring guest enquiries and restaurant dining reservations are followed through in a professional manner
**What we need from you**
+ Food and Beverage a la carte dining service experience in a busy restaurant or hotel environment
+ Function and Event experience from corporate to social between 200-300 people
+ Confident with 3 plate carry
+ Barista skills
+ Beverage knowledge of wines, beers, spirits and ability to use your creative flair when mixing and creative cocktails
+ Food knowledge of modern Australian cuisine
+ Computer literacy POS Infosys and PMS Opera
+ Previous cashiering experience is highly desirable
+ A genuine interest to work in the hotel industry and drive to learn more about hotel operations
+ A positive attitude and ability to multi-task
+ Be ready to work as a team, all working together to flex in changing situations
+ Self-motivated and a self-starter who is ready to take the lead in any situation
+ Excellent Verbal and Written communication skills, including full comprehension with understanding
+ A current Victorian RSA (Responsible Service of Alcohol) certificate
+ Available to work on a rotational roster - early mornings starting at 6.30am, afternoons, late nights until 1 or 2am for bar and events, weekends and public holiday shifts are all part of the job
+ Full unlimited Australian working rights
**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
+ Paid birthday leave
+ Enhanced parental leave
+ Flexible work options and proactive health days
+ Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
+ In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further
+ Uniform provided and dry cleaned
+ Entitled to one barista coffee or tea per shift from Rosana bistro & bar
+ Full onboarding training, learning and development courses and programs
+ Employment covered under Hospitality Industry (General) Award 2020
Food & Beverage team members are a key part of being face of the hotel and our mission is to make our guests SMILE. So if this resonates with you, then we would love to hear from you!
We are proud to be IHG and we know you will be too. #Lets go further together. Visit to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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