93 Account Director jobs in Australia

**Career Area:**
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**
The Senior Account Director leads a global team of senior professionals responsible for managing Caterpillar's most significant mining customer relationships. This role is pivotal in delivering a differentiated customer experience and driving performance through clearly defined customer outcomes. The Senior Account Director serves as the single point of accountability for strategic account performance across all sites, ensuring alignment between customer goals, dealer execution, and Caterpillar's corporate priorities.
**About the Role / What You Will Do:**
+ Global Accountability: Owns performance outcomes across all customer sites, ensuring alignment of goals and incentives between the customer, dealer, and Caterpillar. Serves as the single point of contact for high-value Caterpillar accounts, ensuring alignment with client success and company growth objectives.
+ Executive Engagement: Builds and maintains executive-level relationships with customer leadership to understand strategic priorities and influence long-term planning. Builds and sustains strategic, trust-based relationships with mining customers, Caterpillar, and dealer stakeholders, leveraging deep client insight to anticipate needs, resolve issues, and drive long-term value creation.
+ Strategic Planning & Execution: Leads the development and execution of global account strategies, including multi-year agreements, tailored go-to-market plans, and performance metrics. Identifies and leads profitable growth opportunities through cross-selling, upselling, and strategic account planning.
+ Customer Relationship Management: Maintains a continuous pulse on customer satisfaction, site-level performance, and evolving business needs. Empowers and is accountable for delivering long-term client partnerships, driving profitable revenue growth, and delivering integrated, customer-centric solutions across Caterpillar divisions.
+ Cross-Functional Leadership: Aligns internal stakeholders-including Product, Operations, CI, and Support teams-to deliver on customer commitments. Collaborates cross-functionally with internal teams to coordinate seamless service delivery and strategic execution.
+ Empowered Decision-Making: Exercises empowered and strategic decision-making authority to support customer solutions, balancing risk, responsiveness, and business acumen to drive results in complex, high-impact environments.
+ Forecasting & Incentives: Oversees PINS customer forecasting and ensures incentive programs are directly tied to customer performance metrics.
+ Risk Management: Ensures consistency and compliance in global agreements, mitigating risk while maximizing value delivery.
**What You Have - Skills and Experiences:**
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
+ Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.
+ Provides customer focused vision, strategy and leadership that exceeds customer expectations.
+ Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
+ Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.
+ Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
+ Consults with senior executives regarding critical success factors and details to being a customer focused organization.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ Works to create a climate that values and rewards good oral and written communication.
+ Communicates effectively with diverse audiences, using appropriate media and language.
+ Monitors developments in communications tools for potential use by organization.
+ Writes reports, articles, or books for distribution to the business or professional community.
+ Ensures important messages are clearly understood.
+ Coaches others on methods of improving their own communications.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
+ Leads complex, high-impact or volatile negotiations involving high business risks.
+ Advocates a win-win approach to negotiating.
+ Explains appropriateness of using adversarial negotiating versus joint problem-solving techniques.
+ Overcomes resistance to the negotiation process.
+ Teaches others the subtleties of negotiating strategic or high-impact agreements.
+ Negotiates complex matters involving multiple parties.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
+ Oversees key client reviews to assure service and relationship satisfaction.
+ Coaches others in the value, issues, and methods of client partnering.
+ Collaborates with clients in the pursuit of common business objectives.
+ Maintains status information on major developments in client or partner environment.
+ Works directly with clients to discern business trends and their implications.
+ Fosters a climate conducive to establishing positive working relationships with outsiders.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
+ Delivers bottom-line proof with credible third-party validation that proposed solutions deliver benefits of greater value than the competition.
+ Researches customer's industry, strategies, environment and plans to support their business needs.
+ Builds loyalty and 'partner versus vendor' relationships by helping customers understand, diagnose and resolve their complex business issues.
+ Provides analysis tools to identify, quantify and qualify business issues and solution value components to help clients assess alternative business proposals.
+ Provides highly solicited mentoring to various organizations regarding all aspects of 'value selling'.
+ Presents compelling business cases for very complex business issues, shifting proposed solution focus from cost to overall value (benefits/payback).
**Additional Information:**
+ This role requires an in the office 5-day-a-week work schedule.
+ Travel is required.
+ This position is eligible for relocation assistance.
**Benefits:**
This position is eligible for stock or other equity grants pursuant to Caterpillar's long-term incentive plan.
**Posting Dates:**
September 27, 2025 - October 6, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

**Career Area:**
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**
The Senior Account Director leads a global team of senior professionals responsible for managing Caterpillar's most significant mining customer relationships. This role is pivotal in delivering a differentiated customer experience and driving performance through clearly defined customer outcomes. The Senior Account Director serves as the single point of accountability for strategic account performance across all sites, ensuring alignment between customer goals, dealer execution, and Caterpillar's corporate priorities.
**About the Role / What You Will Do:**
+ Global Accountability: Owns performance outcomes across all customer sites, ensuring alignment of goals and incentives between the customer, dealer, and Caterpillar. Serves as the single point of contact for high-value Caterpillar accounts, ensuring alignment with client success and company growth objectives.
+ Executive Engagement: Builds and maintains executive-level relationships with customer leadership to understand strategic priorities and influence long-term planning. Builds and sustains strategic, trust-based relationships with mining customers, Caterpillar, and dealer stakeholders, leveraging deep client insight to anticipate needs, resolve issues, and drive long-term value creation.
+ Strategic Planning & Execution: Leads the development and execution of global account strategies, including multi-year agreements, tailored go-to-market plans, and performance metrics. Identifies and leads profitable growth opportunities through cross-selling, upselling, and strategic account planning.
+ Customer Relationship Management: Maintains a continuous pulse on customer satisfaction, site-level performance, and evolving business needs. Empowers and is accountable for delivering long-term client partnerships, driving profitable revenue growth, and delivering integrated, customer-centric solutions across Caterpillar divisions.
+ Cross-Functional Leadership: Aligns internal stakeholders-including Product, Operations, CI, and Support teams-to deliver on customer commitments. Collaborates cross-functionally with internal teams to coordinate seamless service delivery and strategic execution.
+ Empowered Decision-Making: Exercises empowered and strategic decision-making authority to support customer solutions, balancing risk, responsiveness, and business acumen to drive results in complex, high-impact environments.
+ Forecasting & Incentives: Oversees PINS customer forecasting and ensures incentive programs are directly tied to customer performance metrics.
+ Risk Management: Ensures consistency and compliance in global agreements, mitigating risk while maximizing value delivery.
**What You Have - Skills and Experiences:**
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
+ Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.
+ Provides customer focused vision, strategy and leadership that exceeds customer expectations.
+ Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
+ Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.
+ Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
+ Consults with senior executives regarding critical success factors and details to being a customer focused organization.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ Works to create a climate that values and rewards good oral and written communication.
+ Communicates effectively with diverse audiences, using appropriate media and language.
+ Monitors developments in communications tools for potential use by organization.
+ Writes reports, articles, or books for distribution to the business or professional community.
+ Ensures important messages are clearly understood.
+ Coaches others on methods of improving their own communications.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
+ Leads complex, high-impact or volatile negotiations involving high business risks.
+ Advocates a win-win approach to negotiating.
+ Explains appropriateness of using adversarial negotiating versus joint problem-solving techniques.
+ Overcomes resistance to the negotiation process.
+ Teaches others the subtleties of negotiating strategic or high-impact agreements.
+ Negotiates complex matters involving multiple parties.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
+ Oversees key client reviews to assure service and relationship satisfaction.
+ Coaches others in the value, issues, and methods of client partnering.
+ Collaborates with clients in the pursuit of common business objectives.
+ Maintains status information on major developments in client or partner environment.
+ Works directly with clients to discern business trends and their implications.
+ Fosters a climate conducive to establishing positive working relationships with outsiders.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
+ Delivers bottom-line proof with credible third-party validation that proposed solutions deliver benefits of greater value than the competition.
+ Researches customer's industry, strategies, environment and plans to support their business needs.
+ Builds loyalty and 'partner versus vendor' relationships by helping customers understand, diagnose and resolve their complex business issues.
+ Provides analysis tools to identify, quantify and qualify business issues and solution value components to help clients assess alternative business proposals.
+ Provides highly solicited mentoring to various organizations regarding all aspects of 'value selling'.
+ Presents compelling business cases for very complex business issues, shifting proposed solution focus from cost to overall value (benefits/payback).
**Additional Information:**
+ This role requires an in the office 5-day-a-week work schedule.
+ Travel is required.
+ This position is eligible for relocation assistance.
**Benefits:**
This position is eligible for stock or other equity grants pursuant to Caterpillar's long-term incentive plan.
**Posting Dates:**
September 27, 2025 - October 6, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Senior Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers. You will be responsible for helping our customers effectively engage with our solutions. You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your client's best interests in mind and act as their internal advocate to ensure they are set up for success.
**Responsibilities**
+ Researches customer's business and prepares thoughtful questions and insights in advance of customer meetings
+ Asks layered, open-ended questions to understand and clarify customer's objectives and challenges beyond surface-level detail
+ Builds relationships with multiple stakeholders (vertically and horizontally) across the customer's organisation
+ Shifts communication style and content to fit the needs of different stakeholders
+ Leads with solutions, not products, when making recommendations aligned with customer objectives
+ Sells with integrity
+ Drives customer decision-making by achieving a shared vision and proactively considering the value propositions that tie all stakeholders together
+ Thinks commercially and applies business acumen when crafting and negotiating commercial agreements
+ Uses data and insights to support investment recommendations or overcome customer objections
+ Proactively mitigates churn risk by adopting a smart, customer-centric approach
+ Engages customers throughout to confirm and clarify the value and adapt a strategy when needed to optimise ROI
+ Drives customer growth by proactively identifying opportunities to deliver greater customer value
+ Applies business acumen in account planning by considering economic, industry and company factors with a customer-centric lens
+ Maps all key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy
+ Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
+ Practices humility and asks for help from colleagues when faced with a challenge or unknown
+ Is disciplined in territory and account planning, forecasting and quota attainment
+ Follows best practices when using CRM and other sales tools in order to manage the sales and buyer cycles
**Basic Qualifications**
+ 5+ years of experience selling learning solutions
**Preferred Qualifications**
+ BA/BS degree or equivalent in a related field
+ Experience with HR software
+ Experience with SaaS opportunities and Salesforce.com platform
+ Experience selling IT solutions
+ Knowledge of software contract terms and conditions with the ability to create fair transactions
+ Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
+ Excellent communication, negotiation and forecasting skills
+ Demonstrated ability to find and manage high-level business in an evangelistic sales environment
+ Ability to gather and use data to inform decision making and persuade others
+ Ability to assess business opportunities and read prospective buyers
+ Ability to orchestrate the closure of business with an accurate understanding of prospect needs
+ Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
**Suggested Skills**
+ Collaboration
+ Communication
+ Forecasting
**Global Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Senior Account Director to join our Talent Solutions team, which helps organisations source, engage and develop talent. As a Senior Account Director, you will be responsible for managing and growing an existing portfolio of recruitment agencies across Australia and New Zealand, developing strategic partnerships and delivering value added solutions that meet their hiring needs.
**Responsibilities**
+ Build and maintain strong relationships with agency owners, senior decision makers and influencers within recruitment agencies, understanding their business goals, challenges and opportunities
+ Drive revenue growth by identifying, upselling and cross-selling LinkedIn's Talent Solutions products and services, and renewing existing contracts
+ Consult with clients on how to leverage LinkedIn's data, insights and best practices to optimise their talent acquisition strategies and achieve their hiring objectives
+ Collaborate with internal teams such as product, marketing, customer success and operations to provide support and solutions for clients
+ Represent LinkedIn as a trusted advisor and thought leader in the recruitment industry, sharing insights, trends and best practices at events and meetings
+ Asks layered, open-ended questions to understand and clarify customer's objectives and challenges beyond surface-level detail
+ Leads with solutions, not products, when making recommendations aligned with customer objectives
+ Drives customer decision making by achieving a shared vision and proactively considering the value propositions that tie all stakeholders together
+ Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
+ Proactively mitigates churn risk by adopting a smart, customer-centric approach
+ Engages customers throughout to confirm and clarify the value and adapt a strategy when needed to optimise ROI
+ Applies business acumen in Account Planning by considering economic, industry and company factors with a customer-centric lens
+ Disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
+ Follows best practices when using CRM and other sales tools in order to manage the sales and buyer cycles
**Basic Qualifications**
+ 5 + years of applicable sales experience
**Preferred Qualifications**
+ BA/BS degree or equivalent in a related field
+ Experience with HR software
+ Experience with SaaS opportunities and Salesforce.com platform
+ Experience selling IT solutions
+ Knowledge of software contract terms and conditions with the ability to create fair transactions
+ Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
+ Excellent communication, negotiation and forecasting skills
+ Demonstrated ability to find and manage high-level business in an evangelistic sales environment
+ Ability to gather and use data to inform decision making and persuade others
+ Ability to assess business opportunities and read prospective buyers
+ Ability to orchestrate the closure of business with an accurate understanding of prospect needs
+ Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
**Suggested Skills**
+ Collaboration
+ Communication
+ Forecasting
**Global Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

EVT Hotels & Resorts is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

The Group Account Director - Corporate  role is primarily focused on securing future business opportunities within the assigned Corporate market, cultivating the current base of major accounts, increasing projected revenues, promoting EVT group business, identifying potential in market and leading the Group Corporate account portfolio. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.   

Required skills and experience will include: 
•    Strategic thinking with the ability to translate strategy into action
•    Outstanding relationship builder, across the business with the ability to partner with key stakeholders
•    Demonstrated successful track record in developing and delivering new customers to a large portfolio with strategic acumen and ROI
•    Strong analytical, commercial, and communication skills
•    Creative thinking with high level attention to detail
•    Exceptional  project management skills
•    Excellent verbal and written communication skills with a wide variety of stakeholders

Our Vision: 
To be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day. 

Our Purpose:
Make the day better for ourselves, our customers, our team, our group and our community. 

Our Values:
Empowerment: Step up, be accountable and make a difference by doing what matters.
Possibilities: Continuously improve and evolve. Never settle.
Community: Build strong teams who make things better and better, together.

Benefits & Perks
•    Incredible member discounts from your first day on-the-job.
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
•    Awesome winter and summer savings and discounts at Thredbo.
•    Rapid career growth opportunities through our EVT network.
•    Local community involvement, volunteering and charitable giving.
•   Australia and NZ’s largest and most diverse experiences company

Join EVT Hotels & Resorts and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

**Job Description Summary**
Due to an internal promotion we are looking to add an experienced leader to lead our corporate accounts team across ANZ, based in Sydney.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Associate Director, Corporate Account Management acts as the representation of BD with customers and the industry in Australia and as a Senior Manager for the local team. The primary responsibility is to contribute to Business Growth, through effective direct management of two other CAM and the coaching of the NSW and WA State managers (dotted lined reporting to this role), identify synergies cross Businesses and leverage relationship with key customers' stakeholders to progress Business opportunities.
**Key Responsibilities:**
+ Deliver revenue and gross profit targets across assigned strategic accounts (e.g., Healthscope, HSV, Royal Melbourne, Royal Women's, Northern, Eastern, Epworth, SAN, COBL).
+ Coach and support CAMs and State Managers in progressing business opportunities, identifying BD cross-business synergies, and removing barriers to success.
+ Develop and implement strategic plans to mitigate business risks and capitalize on opportunities arising from healthcare reforms and evolving procurement models.
+ Build and maintain strong relationships with key stakeholders at all levels, acting as the primary account owner to ensure customer needs are met and expectations exceeded.
+ Support contract development, collaborating with BD business units to align on account-specific objectives and create integrated offerings that maximize BD's portfolio value and drive profitability and market share.
+ Lead regular business review meetings with customers to ensure alignment with their evolving needs and expectations.
+ Ensure compliance with BD's legal and corporate standards in all contracts and tenders.
+ Collaborate cross-functionally with Marketing, Sales Management, Customer Service, Inventory Control, and Finance, and actively participate in relevant business unit meetings.
+ Lead monthly team meetings with CAMs and State Managers, and provide key updates to the ANZ Leadership Team.
+ Ensure timely submission of reports as required by BD senior management.
+ Maintain accurate records of business activities and growth initiatives in SFDC.
+ Spend approximately 50% of time in the field, engaging directly with customers and teams.
+ Ensure alignment with BD's core values, and compliance with relevant legislation, ethical standards, and corporate policies.
+ Adhere to the Quality Management System requirements as maintained by BD Australia & New Zealand.
**Skills, Knowledge & Experience required:**
+ Proven sales leadership with 7 - 10 years' experience in sales management in a similar sized healthcare organisation.
+ Tertiary qualifications in Business, Marketing and/or a related field essential (MBA would be preferred)
+ An excellent understanding of the Australian Public and Private hospital system and the key issues of the healthcare industry.
+ Extensive experience in healthcare sales in both the public and private sector.
+ Ability to research, analyse, interpret, and maximise the use of market intelligence
+ Demonstrated ability to effectively present information; ability to respond to queries in a clear and concise manner.
+ Proven ability to create a vision and inspire others to achieve it.
+ Strong sales skills in technical and solution-based selling.
+ Exceptional negotiation skills and business acumen
+ Experience with CRM program management an advantage.
+ Strong project management skills
+ Experience of working cross functionally and collaboratively in an international organisation.
+ Proven track record of developing individuals and promoting a high-performance culture.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our digital native business where we empower our customers to deliver world class solutions to Australia & New Zealand's commercial enterprise customers using the best Microsoft has to offer.
The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud.
**About You:**
Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer.
You have experience accelerating the success of Digital Native Businesses through Cloud services, demonstrating your business and technical capabilities.
You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment.
Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented.
A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge.
Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.
**Responsibilities**
+ Driving customer cloud adoption and customer success is the prevailing business priority
+ Using a data-driven approach, to perform assessments and analyses of customers' adoption activities to optimize Microsoft solutions against adoption and business Key Performance Indicators (KPIs), success measures, and customer expectations, as appropriate.
+ Adapts customer success plans in order to stay aligned with our customers strategic vision. Optimizes value realization by engaging other resources (e.g., Engineering, Partners, Cloud Solution Architects) and ensuring progress reporting
+ Galvanizes technical and sales experts to develop customer-specific roadmaps to drive further business value
+ Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud
+ Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage
+ Creating customer value by accelerating cloud consumption/usage, supportability
+ Improving the customer experience with technical intensity and actioning customer feedback
+ Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage
**Qualifications**
The successful candidate will be able to demonstrate a mix of the following skills and experience:
- Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes
- Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives
- Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable
- Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail.
- Account Planning: Experience in managing a portfolio of customers and participating in account planning
- Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users
- Industry Knowledge: We are interested to hear if you have knowledge and experience with customers in the Retail sector as this would be considered an advantage
- Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
NBCUniversal Australia earned a Great Place to Work certification as a result of our dynamic, inclusive and resilient culture. Here you can live your passion.
NBCUniversal is a leader in providing entertainment programming to the US and international marketplaces. The Universal Pictures Home Entertainment division is responsible for the global distribution of NBCU's film and TV content across various home entertainment platforms. As an intern, you'll be at the heart of our mission to grow the transactional digital business (Electronic Sell-through and Transactional Video on Demand) across Australia and New Zealand. You'll collaborate with top-tier digital platforms like Amazon Prime Video, Apple TV, Google, and Foxtel, building relationships and driving strategies that maximise revenue and impact.
+ Supporting Account Management team in day-to-day management of all key platforms
+ Supporting team on film and TV price promotions including building title submissions, loading pricing into studio systems and client specific platforms or forms, and promotional store checks
+ Conducting digital store checks ensuring accurate and timely setup, pricing, placement and use of assets of all film and TV releases
+ Maintaining up-to-date new release trackers for all key platforms
+ Collating platform coverage support deck for all key film and TV releases and promotions
+ Assisting with creation and sell in of presentations for upcoming film and TV releases
+ Monitoring competitor and industry changes that affect sales performance, both directly and indirectly, and researching current entertainment market trends
+ Capturing minutes and actions from account and internal meetings as required
+ Copywriting for the International Distribution newsletter
+ Event & screening coordination support, including direct contact with key account contacts as required
+ Other ad hoc coordination tasks for Account Management team as required
Basic Requirements
+ Proficient in MS Excel (i.e. knowledge of Pivot Tables and VLOOKUPs is desirable but not definitive), PowerPoint, Outlook, OneNote, Word.
+ Excellent attention to detail.
+ Well organised with great prioritisation skills.
+ Be a good communicator with an analytical mind and a desire to learn.
+ A passion for Film & TV and an interest in understanding global and local entertainment industry landscapes.
+ This part time role requires a 9-month commitment, from February 2026 - November 2026
+ You also MUST include a cover letter stating the month and year you graduate, why you would like to work for NBCUniversal, and what you feel you can bring to the role. This is an integral of the application process
Desired Characteristic
+ Actively completing a business/commerce, media/communications, marketing, or similar degree in the 2026 year.
+ Australian citizen or permanent resident
Visa sponsorship is not available for this position
Please note that future visa sponsorship at NBCUniversal is rarely available for post-graduate employment opportunities.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to

**About the Role:**
**Grade Level (for internal use):**
13
**The Team:**
The Buy-Side Account Management Team is a dynamic, client-centric group dedicated to expanding and deepening relationships across diverse asset-owner and asset-manager clients. Our team values collaboration, innovation, and mentorship, working closely with Sales Specialists, Product, Customer Success, and Legal teams to deliver comprehensive, tailored solutions that drive client success and business growth.
**Responsibilities and Impact:**
We are seeking a highly driven and strategic **Divisional Account Manager** to lead a team of account managers focused on buy-side clients across the Pacific region. This pivotal role blends team leadership, client relationship management, commercial execution, and go-to-market strategy to accelerate growth and client impact.
+ Develop and nurture strong client relationships to achieve revenue targets and meet strategic account objectives across diverse portfolios.
+ Build and execute comprehensive account strategies that identify opportunities for growth and expansion. This includes adopting a structured approach to tracking activity, ensuring pipeline accuracy, and forecasting results effectively.
+ Play a vital role in mentoring members of the account management team, sharing your expertise and fostering a a collaborative, client-centric culture grounded in accountability, innovation, and continuous professional growth.
+ Build and maintain a knowledge of current industry and economic events impacting our clients and the relevance of our products, be seen as the market expert amongst your peers and clients. Your ability to understand the nuances of our clients' business will be essential.
+ Represent S&P Global in key client meetings, industry events, and executive briefings, providing market insights that inform product development and go-to-market strategies.
**What We're Looking For:**
+ Proven experience (6+ years) in account management, sales, or commercial leadership roles within financial services, preferably engaging with capital markets or buy-side clients.
+ Strong understanding of financial workflows and the ability to communicate complex solutions clearly and persuasively.
+ Exceptional communication, negotiation, and presentation skills with confidence engaging clients virtually and in-person. Effective influencer with strong interpersonal skills.
+ Bachelor's or master's degree in a relevant discipline and proficiency in CRM tools (e.g., Salesforce) and Microsoft Office.
+ Client-first mindset with strong relationship-building and partnership skills.
+ Strategic thinker with a growth mindset balancing short- and long-term goals.
+ Collaborative team player who thrives in a cross-functional environment.
+ Creative problem-solver adept at diagnosing challenges and tailoring solutions.
+ Experience leading and mentoring teams, fostering engagement and professional development.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Sydney, New South Wales, Australia