9 Account Management jobs in Australia

Customer Service Assistant – Role Description

A Customer Service Assistant plays a vital role in supporting the daily operations of a business by providing excellent service to customers and ensuring their needs are met efficiently and professionally. This role involves interacting with customers through various channels, including in-person, phone, and email, while handling inquiries, complaints, and requests with a positive and solution-focused attitude.

As a Customer Service Assistant, you will help plan and organize customer interactions, take the lead in resolving common issues, and manage tasks effectively to ensure a smooth customer experience. The role requires strong communication skills, a proactive mindset, and the ability to stay calm under pressure. You will be responsible for maintaining accurate records, following up on customer concerns, and working closely with team members and supervisors to improve service quality.

Although no prior experience is necessary, full training will be provided to help you develop the skills and confidence needed for success. This position is ideal for individuals who are eager to learn and grow within a team environment and who enjoy helping others.

Requirements

• No previous experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• Willingness to learn and grow in a team environment

This is a great opportunity for someone looking to build a career in customer service and gain valuable experience in a supportive and fast-paced setting. Your contributions will make a real impact on customer satisfaction and the overall success of the team.

Customer Service / Charity & Voluntary

Join Our Team as a Customer Service Assistant!

Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Service Assistant to join our friendly and supportive team in Australia.

In this role, you’ll be the first point of contact for clients and donors, ensuring every interaction is positive, professional, and meaningful. You’ll assist with inquiries, provide accurate information, and help maintain smooth daily operations within our organization.

Key Responsibilities:

• Respond promptly to customer and donor inquiries via phone, email, or chat.
• Provide accurate information about our services and initiatives.
• Handle client feedback with professionalism and empathy.
• Support administrative and coordination tasks as required.
• Work collaboratively with team members to ensure excellent service delivery.

Requirements:

• Strong communication and interpersonal skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to multitask and priorities effectively in a fast-paced environment.
• Basic computer literacy (Microsoft Office, CRM systems).
• Previous experience in customer service, sales, or administration is an advantage.

What We Offer:
Supportive and inclusive team environment.
Flexible work options (remote or hybrid available).
Opportunities for growth and professional development.
Meaningful work that contributes to a positive social impact.

If you’re enthusiastic, motivated, and eager to make a difference — we’d love to hear from you!

Job Title: Customer Service & Helpdesk Representative

Job Overview:
We are looking for a motivated and enthusiastic individual to join our dynamic team as a Customer Service & Helpdesk Representative. In this role, you will be the first point of contact for our customers, helping to provide top-notch service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver who enjoys helping people, we would love to hear from you.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate information regarding products, services, orders, and policies
• Troubleshoot customer issues and provide practical solutions
• Escalate complex issues to the relevant department when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up on customer interactions to ensure satisfaction
• Meet or exceed individual and team performance targets
• Continuously improve service quality by identifying customer needs and suggesting improvements
• Stay updated on product knowledge and system changes through regular training

Key Skills and Qualities:

• Strong communication skills, both verbal and written
• Excellent problem-solving and critical thinking abilities
• Patience and empathy when dealing with customer concerns
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Positive attitude and a team-player mindset
• Willingness to learn and adapt to new technologies

Preferred Experience and Education:

• Previous experience in customer service, helpdesk support, or a related field is preferred
• Basic computer literacy and familiarity with CRM or helpdesk software
• High school diploma or equivalent (a degree is a plus)
• Multilingual skills are an advantage but not required

Why Join Us?

• Be part of a supportive, friendly, and inclusive work environment
• Ongoing training and development opportunities
• Clear path for growth and career advancement
• Competitive salary and performance-based incentives
• Make a real difference in the customer journey

If you are passionate about delivering exceptional service and want to grow within a company that values your contributions, apply now and take the first step towards an exciting new career!

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in a hybrid role. This position is ideal for individuals with strong communication skills and a passion for helping others. You will be the first point of contact for our customers, providing support and ensuring a high-quality customer experience.

Key Responsibilities:

• Handle inbound and outbound customer enquiries via phone, email, and live chat
• Provide accurate information about products, services, and company policies
• Resolve customer issues in a timely and professional manner
• Process orders, returns, and data updates
• Maintain detailed records of customer interactions using internal systems
• Collaborate with other departments to ensure smooth resolution of queries
• Meet performance targets and contribute to a positive team environment

Skills and Experience:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Basic computer literacy and ability to navigate CRM software
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous customer service or administrative experience is an advantage
• Ability to remain calm under pressure and handle difficult conversations professionally

Education Requirements:

• Year 12 Certificate or equivalent required
• Additional training or certifications in customer service or administration are a plus

Work Environment:

• Hybrid work model with a mix of in-office and remote work
• Supportive team culture with ongoing training and development opportunities
• Flexible work arrangements may be available

As a Business Development Manager for NSW, your primary role is to drive business growth by developing and implementing local sales strategies. You will leverage and expand existing relationships with distributors, installers, and end users within the data cabling market. This position offers the opportunity to take ownership of your territory, managing your time independently while receiving support from nationwide and international sales, technical specialists, and customer service teams.

Our Team

You will be part of a dynamic sales division, collaborating closely with nationwide and international teams including sales, technical specialists, and customer service/purchasing professionals. This integrated support network empowers you to effectively serve your territory and customers. The role reports directly to the Regional Sales Director for ANZ.

What You Will Do

• Meet or exceed your financial targets through proactive sales efforts.
• Mentor and cultivate strong relationships with consultants, end users, installers, and distributors.
• Provide timely and accurate reports on sales activities, project status, and pipeline updates.
• Collaborate with the Customer Service team to ensure effective pricing and delivery processes.
• Liaise with Technical Support teams to ensure prompt resolution of all customer queries.
• Research and advise on relevant local marketing initiatives and event opportunities.
• Work alongside the ANZ sales team to promote Molex Connected Enterprise Solutions as the supplier of choice for end users, installers, and consultants.

Who You Are (Basic Qualifications)

• Minimum of 5 years' direct sales experience within the IT or Data Networking industry.
• Proven experience in developing and implementing growth-oriented sales plans.
• Strong organizational skills with the ability to anticipate, plan, prioritize, and self-monitor workload.
• Flexible, enthusiastic, and driven by continuous self-improvement with a positive contribution mindset.
• Willing and able to travel regionally to meet with customers as needed.

What Will Put You Ahead

• Direct experience in SCS/IP Infrastructure or Physical Layer solutions.
• Background in managing distributor relationships.
• Good understanding of the NSW marketplace and local business environment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

#LI-SL1

As a Business Development Manager for ACT, your primary role is to drive business growth by developing and implementing local sales strategies. You will leverage and expand existing relationships with distributors, installers, and end users within the data cabling market. This position offers the opportunity to take ownership of your territory, managing your time independently while receiving support from nationwide and international sales, technical specialists, and customer service teams.

Our Team

You will be part of a dynamic sales division, collaborating closely with nationwide and international teams including sales, technical specialists, and customer service/purchasing professionals. This integrated support network empowers you to effectively serve your territory and customers. The role reports directly to the Regional Sales Director for ANZ.

What You Will Do

• Meet or exceed your financial targets through proactive sales efforts.
• Mentor and cultivate strong relationships with consultants, end users, installers, and distributors.
• Provide timely and accurate reports on sales activities, project status, and pipeline updates.
• Collaborate with the Customer Service team to ensure effective pricing and delivery processes.
• Liaise with Technical Support teams to ensure prompt resolution of all customer queries.
• Research and advise on relevant local marketing initiatives and event opportunities.
• Work alongside the ANZ sales team to promote Molex Connected Enterprise Solutions as the supplier of choice for end users, installers, and consultants.

Who You Are (Basic Qualifications)

• Minimum of 5 years' direct sales experience within the IT or Data Networking industry.
• Proven experience in developing and implementing growth-oriented sales plans.
• Strong organizational skills with the ability to anticipate, plan, prioritize, and self-monitor workload.
• Flexible, enthusiastic, and driven by continuous self-improvement with a positive contribution mindset.
• Willing and able to travel regionally to meet with customers as needed.

What Will Put You Ahead

• Direct experience in SCS/IP Infrastructure or Physical Layer solutions.
• Background in managing distributor relationships.
• Good understanding of the NSW marketplace and local business environment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

#LI-SL1

As a Business Development Manager for QLD, your primary role is to drive business growth by developing and implementing local sales strategies. You will leverage and expand existing relationships with distributors, installers, and end users within the data cabling market. This position offers the opportunity to take ownership of your territory, managing your time independently while receiving support from nationwide and international sales, technical specialists, and customer service teams.

Our Team

You will be part of a dynamic sales division, collaborating closely with nationwide and international teams including sales, technical specialists, and customer service/purchasing professionals. This integrated support network empowers you to effectively serve your territory and customers. The role reports directly to the Regional Sales Director for ANZ.

What You Will Do

• Meet or exceed your financial targets through proactive sales efforts.
• Mentor and cultivate strong relationships with consultants, end users, installers, and distributors.
• Provide timely and accurate reports on sales activities, project status, and pipeline updates.
• Collaborate with the Customer Service team to ensure effective pricing and delivery processes.
• Liaise with Technical Support teams to ensure prompt resolution of all customer queries.
• Research and advise on relevant local marketing initiatives and event opportunities.
• Work alongside the ANZ sales team to promote Molex Connected Enterprise Solutions as the supplier of choice for end users, installers, and consultants.

Who You Are (Basic Qualifications)

• Minimum of 5 years' direct sales experience within the IT or Data Networking industry.
• Proven experience in developing and implementing growth-oriented sales plans.
• Strong organizational skills with the ability to anticipate, plan, prioritize, and self-monitor workload.
• Flexible, enthusiastic, and driven by continuous self-improvement with a positive contribution mindset.
• Willing and able to travel regionally to meet with customers as needed.

What Will Put You Ahead

• Direct experience in SCS/IP Infrastructure or Physical Layer solutions.
• Background in managing distributor relationships.
• Good understanding of the NSW marketplace and local business environment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

#LI-SL1