20 Administrative Supervisor jobs in Australia

My Help Pty Ltd is seeking a compassionate and dedicated Office Manager to join their team. The Office Manager is responsible for overseeing the day-to-day operations of the office to ensure efficiency, compliance, and a productive work environment. The role involves strategic planning, resource coordination, and staff supervision to support organizational objectives and maintain smooth office functions.



Key Responsibilities:



Operational Planning and Oversight:

- Contribute to the development, implementation, and review of office systems, processes, and service delivery standards. Assist in setting priorities to ensure high-quality and efficient administrative operations.



Resource and Space Management:

- Oversee the allocation and utilization of human resources, workspace, and equipment to support optimal office performance.



Team Leadership and Performance Monitoring:

- Assign tasks, delegate responsibilities, and monitor staff performance to ensure work is completed accurately, on time, and in line with established standards.



Records and Financial Administration:

- Manage office records, accounts, and documentation, ensuring accuracy, confidentiality, and compliance with organizational and legal requirements.



Stakeholder Liaison:

- Act as the primary point of contact with internal and external professionals to coordinate office activities and facilitate the resolution of operational issues.



Office Maintenance and Supplies:

- Ensure office facilities, equipment, and supplies are properly maintained and replenished to support uninterrupted operations.



Health, Safety, and Compliance:

- Promote and maintain a safe working environment by ensuring compliance with occupational health and safety (OHS) regulations and implementing workplace safety standards.



Legislative and Policy Adherence:

- Ensure all office operations align with relevant government legislation, policies, and internal procedures.



Human Resources Coordination:

- Oversee personnel-related activities including recruitment, onboarding, training, performance management, promotions, payroll coordination, and day-to-day staff supervision.



Essential Qualifications:

- Diploma or Bachelor’s degree in Business Administration, Management, Office Administration, or a related field.

- Proven experience in office management, administration, or a supervisory role, preferably within a similar operational environment.

- Demonstrated ability to manage teams, allocate resources effectively, and oversee multiple administrative functions simultaneously.

- Strong understanding of office systems, procedures, and record management.

- Excellent communication, interpersonal, and leadership skills to coordinate with staff, management, and external stakeholders.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office management software.

- Solid knowledge of occupational health and safety (OHS) regulations and workplace compliance standards.

- Sound understanding of financial and payroll processes, including budget monitoring and expense tracking.



Desirable Qualifications:

- Certificate or advanced training in Leadership and Management, Human Resources, or Work Health and Safety.

- Familiarity with customer service principles and continuous improvement processes.



Personal Attributes and Core Competencies:

- High level of organizational and time-management skills with the ability to prioritize competing tasks.

- Attention to detail and commitment to accuracy in record-keeping and reporting.

- Problem-solving mindset with initiative to identify and resolve operational issues.

- Integrity, confidentiality, and professionalism in handling sensitive information.

- Ability to work independently as well as collaboratively in a team environment.



Other Requirements:

- Eligibility to work in Australia (citizenship, residency, or valid working visa).

- Willingness to undertake further training or professional development as required by the organization.

Global Vision Recruitment on behalf of Parvati Trading Company (Aust) Pty Ltd



Position: Office Manager

Salary: $190,000 per annum plus 12% superannuation

Hours: 38 hours per week

Mode: Full-time

Location: 6 Progress Circuit, Prestons NSW 2170

Experience required: Minimum 2 years experience in an office managerial role



About Parvati

Parvati Trading Company is a leading FMCG wholesale and distribution business dedicated to delivering top-tier products and exceptional service across Australia. With decades of industry expertise, Parvati believes that smooth internal operations lay the groundwork for outstanding external performance. We foster a culture grounded in integrity, collaboration, continuous improvement, and accountability.



Position Overview

The Office Manager plays a central role in overseeing the administrative backbone of Parvati. You will lead the planning, coordination, and execution of office services, ensuring that staff, facilities, technology, and processes support the business strategy. You will be a key driver in maintaining operational efficiency, compliance, and a high-performance environment.



Key Responsibilities

Strategic Office Services & Planning

• Contribute to the planning and periodic review of office services; establish priorities and service standards.

• Allocate human resources, workspace, and equipment to support business needs.



Team Leadership & Performance Monitoring

• Assign tasks and track work performance across the administrative team.

• Lead staff through coaching, feedback, performance reviews, promotions, and professional development.



Records, Accounts & Office Administration

• Manage office records, documentation, and financial accounts (invoicing, expenses, petty cash) in an accurate and timely manner.

• Liaise with external professionals (e.g. accountants, legal advisors, service contractors) to coordinate office business and address issues.



Facilities & Supplies Oversight

• Ensure all office equipment and supplies are maintained, replenished, and functional.

• Coordinate procurement, vendor relationships, and contracts for office services.



Compliance & Regulation

• Enforce compliance with occupational health and safety (OHS) regulations in the office environment.

• Ensure all work practices align with relevant government legislation, internal policies, and procedural standards.



Personnel & HR Coordination

• Oversee recruitment, induction, promotions, performance management, payroll liaison, training, and supervision activities.

• Act as a point of contact for staff HR queries and enforce consistent policy application.



Qualifications:

• Tertiary qualifications in Business Administration, Management, or any related discipline

• Diploma or postgraduate studies in Business Administration (desirable)



Skills & Experience Required

• Minimum 2 years experience as an Office Manager or related

• Demonstrated experience as an Office Manager or in a senior administrative leadership role.

• Strong proficiency in recordkeeping, financial administration, and office systems.

• Excellent leadership and interpersonal skills with experience managing teams.

• Solid understanding of OHS, government compliance, and workplace legislation.

• Experience liaising with external consultants and vendors.

• Highly organized, with the ability to set priorities, plan ahead, and problem-solve under pressure.

• Strong written and verbal communication skills.

• Proficiency with office software (e.g. Microsoft Office suite, accounting or HR tools) is essential.



Why Join Us

• Work at the heart of Parvati’s operations, directly influencing efficiency and growth.

• Opportunity to shape office culture, systems, and processes in a dynamic organization.

• Competitive salary, professional development support, and a collaborative team environment.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same. **
At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation! We are seeking a dynamic and motivated Front Office Manager to join our Marcoola team.
**How You'll Shine**
As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:
+ Motivate and inspire the front office team
+ Direct and promote a good working relationship between the various resort departments encouraging team work
+ Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
+ Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure
**What You'll Bring**
To be successful in this role, you will have:
+ Proven management abilities
+ Availability and flexibililty to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidays
+ Demonstrated experience in motivating, inspiring, training, coaching and disciplining employees
+ Excellent communication skills (both written and verbal)
+ Proven ability to recognise and solve problems in the workplace
+ Ability to multi task and work productively in a fast paced, changing environment
+ Experience in Resort Hospitality Management
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality.Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are looking for a leader who places care at the center of their leadership and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**Benefits for working with Hyatt Include:**
+ Complimentary accommodation after 90 days of service (T&Cs apply)
+ Generous discounted accommodation worldwide within Hyatt
+ Discounted accommodation for associates as well as friend and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Dry cleaning and discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role**
In this key role within the Rooms Division, the Front Office Manager will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt's brand promise to our guests and colleagues.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
+ Demonstrate positive leadership characteristics, which inspire our colleagues to meet and exceed standards.
+ Responsible for coordinating and managing Front Office operations, including Front Desk, Communications and Regency Club.
+ Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
+ Makes business decisions for the unit, taking into account the Hotel's philosophies and is responsible for both day-to-day running and long-term strategic development of the department
+ Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
+ Responsible for planning, administration, Human Resources and financial management
**Our successful applicant will also:**
+ Have outstanding communication, presentation and problem-solving skills
+ Have advanced Opera knowledge
+ Be an effective leader of people
+ Have previous experience in payroll management and rostering
+ Have a minimum of two years Front Office Management experience in a large hotel environment (400 room)
+ Thrive working in a fast-paced environment where no two days are the same
+ Flexible availability to work rotating shifts, including weekends, evenings, and holidays
+ Applicants with Full working rights will be considered. A Police Check may be required.
Opportunity is calling. Join Hyatt.
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information** Full Time
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Department**
The **Welcome Desk** emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Friendly, unscripted, real and connected, the **Whatever/Whenever** service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
With design nods to Melbourne's laneways and Batman's lair, our guests will be arriving in style and stealing the scene when they pull up in **Wheels** . Our Wheels talent put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with merit increase and performance bonus every March.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
**What We Expect of You**
+ Previous Front Office leadership experience in a luxury or lifestyle hotel.
+ Demonstrated experience with OPERA PMS is a plus.
+ A natural leader with a confident, proactive, and inspiring presence.
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Responsible for all Welcome functions and talent as well as security functions of the hotel
+ Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
+ As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
+ Works to establish a safe and secure environment for all guests and associates
+ Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
+ Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at_ ** **
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

QT Canberra is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  

About EVT:  

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   

About QT  

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.  

About the Role   

As Front Office Manager at QT, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team. Your responsibilities will include managing front-of-house operations, monitoring hotel security, and driving profitability across departments.

Key Responsibilities 

• Lead the daily operations of the Front Office and Reservations departments, ensuring seamless guest experiences and efficient team performance.
• Act as Manager on Duty, overseeing hotel operations in the absence of the Hotel Manager or Guest Experience Manager.
• Drive a strong service culture by coaching the team on QT’s service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Financial & Operational Excellence

• Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
• Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
• Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.

People & Culture:

• Recruit, train, and develop Front Office and Reservations staff, conducting performance reviews and fostering career growth.
• Promote a positive team environment through regular communication, structured training, and recognition of achievements.
• Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

Skills & Experience  

• 3+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property.
• Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
• Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
• Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.

Benefits & Perks   

• Incredible team member discounts from your first day on-the-job.     

• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    

• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    

• Awesome winter and summer savings and discounts at Thredbo.    

• Rapid career growth opportunities through our EVT network.    

• Local community involvement, volunteering and charitable giving.    

• Australia and NZ’s largest and most diverse experiences company  

Join Rydges Sydney Airport and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better. 

QT Melbourne is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  
  
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   
  

About QT  
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.    

About the Role  
As Front Office Manager at QT Melbourne, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team. Your responsibilities will include managing front-of-house operations, monitoring hotel security, and driving profitability across departments.

Key Responsibilities 
•    Lead the daily operations of the Front Office and Reservations departments, ensuring seamless guest experiences and efficient team performance.
•    Act as Manager on Duty, overseeing hotel operations in the absence of the Hotel Manager or Guest Experience Manager.
•    Drive a strong service culture by coaching the team on QT’s service values and ensuring consistent delivery of exceptional guest service.
•    Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
•    Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
Financial & Operational Excellence:
•    Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
•    Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
•    Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
•    Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
People & Culture:
•    Recruit, train, and develop Front Office and Reservations staff, conducting performance reviews and fostering career growth.
•    Promote a positive team environment through regular communication, structured training, and recognition of achievements.
•    Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

  
Skills & Experience 
•    3+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a luxury or lifestyle property. 
•    Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue. 
•    Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams. 
•    Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance. 
•    Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement. 
•    Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
  
Benefits & Perks     
•    Incredible team member discounts from your first day on-the-job.    
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    
•    Awesome winter and summer savings and discounts at Thredbo.    
•    Rapid career growth opportunities through our EVT network.    
•    Local community involvement, volunteering and charitable giving.    
•    Australia and NZ’s largest and most diverse experiences company  
  
  
Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   
 
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better. 
 

Rydges Sydney Airport is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  
  
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   

About Rydges
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.   

About the Role  
As Front Office Manager at Rydges, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team. Your responsibilities will include managing front-of-house operations, monitoring hotel security, and driving profitability across departments.

Key Responsibilities 
•    Lead the daily operations of the Front Office and Reservations departments, ensuring seamless guest experiences and efficient team performance.
•    Act as Manager on Duty, overseeing hotel operations in the absence of the Hotel Manager or Guest Experience Manager.
•    Drive a strong service culture by coaching the team on QT’s service values and ensuring consistent delivery of exceptional guest service.
•    Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
•    Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
Financial & Operational Excellence
•    Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
•    Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
•    Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
•    Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
People & Culture
•    Recruit, train, and develop Front Office and Reservations staff, conducting performance reviews and fostering career growth.
•    Promote a positive team environment through regular communication, structured training, and recognition of achievements.
•    Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

  
Skills & Experience 
•    3+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property. 
•    Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue. 
•    Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams. 
•    Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance. 
•    Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement. 
•    Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
  
Benefits & Perks    
•    Incredible team member discounts from your first day on-the-job.    
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    
•    Awesome winter and summer savings and discounts at Thredbo.    
•    Rapid career growth opportunities through our EVT network.    
•    Local community involvement, volunteering and charitable giving.    
•    Australia and NZ’s largest and most diverse experiences company  
  
  
Join Rydges Sydney Airport and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   
 
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.