35 Application Specialist jobs in Australia

The Application Support Specialist's primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as support the Operating System. They will respond to user and systems problems and prepare application system specifications. In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance. Reports directly to the Deputy or Functional Area Manager.
**_Applicants must be Australian Citizen who can obtain the appropriate level of security clearance._**
**ESSENTIAL RESPONSIBILITIES**
- Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
- Maintain and configure virtual servers and hardware, Cisco Call managers, VoIP phones and user accounts.
- Maintains accurate inventory of all IT equipment including networks configurations and drawings.
- Resolve user hardware and software problems with printers, laptops and desktop PCs.
- Sets up computers with software, security patches, email accounts, security and network connection settings.
- Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
- Correct system network problems and coordinate corrective action with third party vendors where applicable.
- Support remote access issues with FTP, RDP or VPN. Document Information Technology procedures and generates manuals for custom applications
- Contacts and follows up with Information Technology vendors and consultants
- Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
- Research and negotiate pricing to make Information Technology purchases with multiple vendors
- Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.
- Any other reasonable duties as requested
**QUALIFICATIONS**
- Year 12 completion
- Comp TIA Security + Certification
- Formal qualifications in Computer Science or Information Technology
- Equivalent demonstrated experience (Field: Relevant or related discipline)
- MCSE/MCSA, Redhat Linux Certification
- Network + Certification
- ITIL Foundations Certificate
- VMWare Certification
- Equivalent demonstrated experience
**TICKETS AND LICENCES**
**Minimum Essential**
- Drivers License
- CPR
- White Card
- Confined Space
- Working at Heights
- Forklift License
- Elevated Work Platform
- First Aid
**EXPERIENCE AND SKILLS**
- 3 years' experience
- Strong communication skills and the ability to engage with varied stakeholders
- Experience with MS Officer operating system, VMWare, and Linux Operating Systems
- Understanding of TCP/IP and networks
- Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
- End-user support skills
**WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS**
- Typical office environment with no unusual hazards, occasional lifting to 10kgs, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.
- The employee is frequently required to walk, sit, use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand.
**SECURITY CLEARANCE REQUIREMENT**
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) .
**STATEMENT OF WORK REQUIREMENTS**
All personnel assigned shall be:
- At least 18 years of age.
- Able to fluently read, write and speak English
**EHS REQUIREMENT**
All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:
- Completing work tasks in a safe manner
- Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
- Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
- Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment
**QUALITY REQUIREMENT**
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
**PROCEDURE COMPLIANCE**
Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

Application Sales Specialist - WA
Date: Oct 9, 2025
Req ID:
Location:
Sunshine West, VIC, AU
Brand: Fendt
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO, we are proud to be working towards a solution, come and join us as our new Application Sales Specialist and make your contribution.
**Job Summary:**
As our new **Application Sales Specialist** , you will be responsible for driving annual sales volumes of Application Equipment products across dealers and regions, aligning with budget targets and AGCO's strategic goals. This role serves as the key liaison between AGCO, its dealer network, and customers, ensuring effective coordination of sales and marketing initiatives. It involves analyzing market intelligence, enhancing dealer performance through strategic planning and training, and maintaining high levels of dealer satisfaction. The Account Manager collaborates with internal stakeholders to ensure business objectives are met and supports dealers in building profitable, sustainable business models.
**Your Impact**
+ Build Strong Dealer Relationships: Maintain consistent communication and regular visits with dealer partners, ensuring each interaction is documented and reported for optimal collaboration and support.
+ Drive Regional Success: Lead the creation and coordination of quarterly Regional Action Plans, setting clear goals and strategies for sales and marketing activities that align with budget and resource expectations.
+ Achieve Sales Excellence: Proactively manage sales forecasts and inventory, striving to exceed sales targets and market share while ensuring accurate order management and optimal stock placement throughout the region.
+ Empower Through Training and Support: Provide technical advice and oversee product and sales system training for dealer partners, equipping teams with the knowledge and skills needed for continued growth and customer satisfaction.
+ Play a key role in developing our distribution network by ensuring all regional distribution points meet dealer partner standards, implementing action plans as needed, and administering our dealer partner assessment and review programs.
**Your Experience and Qualifications**
+ Demonstrated success in sales and marketing within the agricultural industry.
+ Experience collaborating with multiple franchise dealer partner channels.
+ Outstanding verbal and written communication abilities.
+ Willingness to travel and spend an average of three nights per week away from home.
**KPI:**
In this dynamic role, you'll be responsible for driving dealer partner success by generating, maintaining, and reviewing sales forecasts to meet or exceed targets and margins. You'll develop and coordinate strategic Sales Plans while monitoring competitive pricing to keep our offerings ahead of the curve. Your commitment to providing exceptional support ensures AGCO's dealer partners are fully equipped for success, including coordinating and implementing targeted training to foster best-in-class product knowledge.
**Your Benefits**
+ Competitive base salary
+ A company performance related to an annual bonus
+ Employee Stock Purchase Plan (ESPP)
+ Tools of Trade Vehicle
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

**Join us as we bring agriculture into the future and apply now!**

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.

1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Leaders drive Fendt.**
Customers know they can count on Fendt for the highest quality, most technologically advanced and most efficient equipment available, on or off the farm. Fendt's innovations provide the performance and profitability that farmers and other customers need to succeed while operating sustainably.
**Job Segment:** Sustainable Agriculture, Strategic Planning, CSR, Franchise, Developer, Agriculture, Strategy, Management, Retail, Technology

Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Sydney
Location
Sydney
Business Area
Sales and Client Service
Ref #

**Description & Requirements**
Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation-which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks.
In capital markets, buy-side and sell-side professionals strive to achieve automation across multiple asset classes by building strong and secure connections to Bloomberg. Our Enterprise Technology team is trusted with the design, delivery, and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered both tactical and enterprise-wide solutions to both the buy and sell side firms and pride ourselves in our quality, rapid time to market, and ability to solve for the most comprehensive and challenging workflows.
**What's the role?**
As a member of the Enterprise Technology Services group, you play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. Working as part of a global team of financial technology support specialists, you will be responsible for servicing the production needs of our customers. You'll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.
As you will be part of a client facing team in Asia, you will be supporting a variety of technologies and data specifications between Bloomberg and external systems including FIX, XML, MQ and APIs. You will work closely with our engineers, solutions architects, and product development in uncovering opportunities, managing production releases, and positioning enhancements.
**We'll trust you to:**
- Analyze and troubleshoot issues for our global client's production environments. Examine their root cause and offer a solution in a timely manner, working directly with customers and internal stakeholders across functions
- Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes
- Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base
- Ensure a smooth life-cycle experience, when clients move from project implementation to production support
**Who You Are:**
You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrive on change. You love being a great teammate and someone clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn, and deliver the best service possible.
**You'll need to have:**
- Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions
- Demonstrated experience in one or more of the following: FIX, Middleware (eg. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (eg. Perl, Python), Data Transformation
- Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging
- Demonstrated ability in multi-tasking, time management and prioritising in a fast-paced environment
- Excellent written and verbal communication skill in English
- Demonstrated continuous career growth within an organisation
**We'd love to see:**
- Experience with client relationship management
- Exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements
- Experience applying Data Transformation to workflows using any ETL tools (e.g. Informatica / Mulesoft / TIBCO / Dell Boomi) or through transformation languages (e.g. XML XSLT / Perl)
- Experience with SQL or transactional databases
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
**Why Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
**Position Summary**
We are seeking a skilled and driven Application Support Analyst to join our aged care/hospital care application support team. The ideal candidate will have strong technical troubleshooting experience across front-end and back-end systems, excellent SQL/database skills, and a keen understanding of healthcare domain applications. You will work closely with development, QA, DevOps, and infrastructure teams while acting as a mentor to L1 and junior support teams. This is a critical role in ensuring business continuity and optimizing application performance.
**Mandatory Skills**
+ Incident & Service Request Management using ITSM/ITIL frameworks
+ Experience with Microsoft platforms (Azure, Service Manager, Dynamics 365)
+ SQL and Database Querying
+ Knowledge of PowerShell scripting and API integrations
+ Familiarity with DevOps tools (Octopus Deploy, Jira, Confluence)
+ Strong analytical and troubleshooting skills
+ Excellent communication and stakeholder management skills
+ Application monitoring and performance diagnostics
**Roles And Responsibilities**
+ Provide L1.5 and L2 application support for aged care and hospital systems
+ Analyse and troubleshoot application issues across UI, middleware, and database layers
+ Develop and execute SQL scripts, debug code, and implement fixes for production incidents
+ Manage incidents, change requests, and service tickets, ensuring adherence to SLAs
+ Monitor application health, proactively identifying and addressing performance bottlenecks
+ Coordinate with development teams on sprint backlog issues, enhancements, and bug fixes
+ Perform testing and validation of configuration changes in staging/test environments
+ Support application configuration, patch deployments, and system migrations
+ Mentor junior support staff on tools, processes, and knowledge sharing
+ Engage in escalation handling and collaborate with leadership for high-impact issues
+ Maintain technical documentation and contribute to knowledgebase development
+ Actively contribute to process improvement and team collaboration initiatives
**Qualifications & Certifications (Optional)**
+ Bachelor's degree in Information Technology, Computer Science, or related field
+ ITIL Foundation Certification preferred
+ Microsoft Certifications (e.g., Azure Fundamentals, Dynamics 365) desirable
**Salary Range:** >$100,000
**Date of Posting:** 3-Oct-25
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit ( . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Date Posted:**

**Country:**
Australia
**Location:**
AUSQLD111: Amberley QLD, RAAF Base Amberley, Amberley, QLD, 4306, Australia
**Position Role Type:**
Unspecified
+ Support Australia's defence mission
+ Demonstrate leadership while continually learning
+ Be valued and empowered to reach your full potential, supported by an inclusive culture
Your mission starts here at Raytheon Australia!
Right now, we are seeking a bright and energised **Senior Technical Support Engineer.**
Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow's capabilities.
In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities.
Start your mission in a career filled with extraordinary opportunities
for learning, mentoring and professional development. We offer flexible work and career growth backed by global expertise and a supportive culture.
This is your opportunity to join a fast-moving company that works on interesting and unique projects to support Australia's defence mission and contribute to the critical outcomes of the Australian Defence Force.
**The Role:**
+ This exciting and challenging full-time role is based at RAAF Base Amberley, QLD and involves supporting the operation, maintenance, test and evaluation of Electronic Attack and Air Combat Training systems in support of the ADF.
+ The role requires a high-level of experience with ICT and / or avionics.
+ The ideal candidate will have experience in Systems Engineering.
+ Knowledge of sustaining ADF systems and processes would be advantageous.
**The Person:**
+ The ideal candidate requires:
+ a high level of attention to detail,
+ willingness to learn,
+ proven ability to learn quickly,
+ the ability to work independently as well as integrate cohesively into a team.
**Key Responsibilities:**
+ Provide engineering support for the operation and maintenance of Super Hornet and Growler training systems (aircrew and maintainer).
+ Undertake test and evaluation of training systems throughout the spiral upgrade process.
+ Determine compliance of system upgrades to Defence and Australian regulations and standards.
+ Provide Systems Engineering support to disclose logistics and maintenance changes to all mission system stakeholders, including System Safety, obsolescence identification, and technical assessing.
+ Assist with managing the Mission System Configuration baselines and data.
**Skills, Experience and Qualifications:**
+ Essential - Minimum of a Diploma in Engineering, preferable electrical / electronic discipline.
+ Essential - Minimum of 6 years post-qualification experience in a relevant engineering role.
+ Essential - Practical to substantial knowledge of projects, programs, or systems relevant to the business with the ability to make enhancements and leverage knowledge in daily work.
+ Essential - Successful candidates must be eligible to obtain and maintain a NV2 Security clearance as needed. Eligibility can be found at is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia's most significant defence capabilities.
If you are looking to contribute to the mission that matters, click apply now or contact us at .
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.