4 Australia Post jobs in Australia
Program Manager - Logistics and Strategy, Delivery Services Expansion
Sydney, New South Wales
Amazon
Posted 16 days ago
Job Viewed
Job Description
Description
Amazon Australia is seeking a motivated Program Manager with a strong track record of developing strategies and executing programs.
The ideal candidate is a self-starter with a background in program management, operations, and cross-functional leadership for large-scale strategic initiatives. You should be comfortable with ambiguity, able to think strategically (while paying careful attention to detail), and enjoy working in a progressive and data-driven environment. You should possess strong analytical and business acumen, exceptional written and verbal communication skills and the ability to influence without authority.
In this role you will be responsible for conducting end-to-end program management of new initiatives across a range of operational verticals. With a strong focus on last mile, you will work with a large and diverse group of stakeholders to implement initiatives that influence our key pillars - quality, cost, capacity, speed and sustainability. At the same time, you will be the single threaded leader responsible for building and executing a parking strategy to support the expansion of a critical program for our business. Success in this role requires proficiency in managing complex logistics challenges, analyzing data, managing a diverse set of stakeholders, driving process improvements and creating scalable solutions.
Key job responsibilities
- Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
- Influence design and development of strategic processes
- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers
- Conduct hypothesis driven problem solving to identify improvement areas and oversee all supporting analytics, including the data mining, complex modeling, insight generation and recommendations
- Lead large and diverse groups of stakeholders to implement new initiatives
Basic Qualifications
- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 4+ years' professional experience in Supply Chain and Logistics, Operations and/or E-Commerce
Preferred Qualifications
- Master's degree
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Australia is seeking a motivated Program Manager with a strong track record of developing strategies and executing programs.
The ideal candidate is a self-starter with a background in program management, operations, and cross-functional leadership for large-scale strategic initiatives. You should be comfortable with ambiguity, able to think strategically (while paying careful attention to detail), and enjoy working in a progressive and data-driven environment. You should possess strong analytical and business acumen, exceptional written and verbal communication skills and the ability to influence without authority.
In this role you will be responsible for conducting end-to-end program management of new initiatives across a range of operational verticals. With a strong focus on last mile, you will work with a large and diverse group of stakeholders to implement initiatives that influence our key pillars - quality, cost, capacity, speed and sustainability. At the same time, you will be the single threaded leader responsible for building and executing a parking strategy to support the expansion of a critical program for our business. Success in this role requires proficiency in managing complex logistics challenges, analyzing data, managing a diverse set of stakeholders, driving process improvements and creating scalable solutions.
Key job responsibilities
- Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
- Influence design and development of strategic processes
- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers
- Conduct hypothesis driven problem solving to identify improvement areas and oversee all supporting analytics, including the data mining, complex modeling, insight generation and recommendations
- Lead large and diverse groups of stakeholders to implement new initiatives
Basic Qualifications
- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 4+ years' professional experience in Supply Chain and Logistics, Operations and/or E-Commerce
Preferred Qualifications
- Master's degree
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Learning Program Manager- 12 months, Delivery Services ACES Learning
Sydney, New South Wales
Amazon
Posted 16 days ago
Job Viewed
Job Description
Description
Transform Learning Experiences and Drive Organizational Excellence in Delivery Services
Imagine being the catalyst for learning and development that propels an entire operations team forward. As our Learning Program Manager, you'll design transformative training strategies that not only meet business objectives but set new industry standards for employee growth and performance.
A Day in the Life
Your day will be a dynamic blend of strategic planning, collaborative problem-solving, and innovative learning design. You'll craft comprehensive training programs, engage with cross-functional teams, and create learning experiences that empower our delivery services professionals to excel.
About the Team
We are a passionate group dedicated to continuous improvement and organizational development. Our team believes in creating learning environments that foster growth, innovation, and exceptional performance across all levels of the organization.
This role is 12 months contract
Key job responsibilities
Design and Implement Strategic Learning Initiatives: Develop comprehensive training programs that support employee development and business objectives
Manage Change and Communication: Lead programmatic changes from conception to implementation, ensuring smooth transitions and stakeholder alignment
Drive Continuous Improvement: Analyze training data, track skill progression, and recommend innovative learning strategies
Collaborate Across Teams: Work closely with managers and teams to standardize training methodologies and best practices
Create Impactful Learning Content: Develop multi-media instructional materials that engage and educate our workforce
Basic Qualifications
Bachelor's degree from an accredited university
Proven experience in program and project management
Strong expertise in instructional design and training strategy development
Proficiency in data analysis and visualization
Experience managing remote teams and online support
Preferred Qualifications
Advanced degree in organizational development or related field
Knowledge of adult learning theory and human performance improvement
Technical skills in Unix, SQL, and database administration
Experience with Lean Manufacturing concepts
Demonstrated ability to develop high-performing teams
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Transform Learning Experiences and Drive Organizational Excellence in Delivery Services
Imagine being the catalyst for learning and development that propels an entire operations team forward. As our Learning Program Manager, you'll design transformative training strategies that not only meet business objectives but set new industry standards for employee growth and performance.
A Day in the Life
Your day will be a dynamic blend of strategic planning, collaborative problem-solving, and innovative learning design. You'll craft comprehensive training programs, engage with cross-functional teams, and create learning experiences that empower our delivery services professionals to excel.
About the Team
We are a passionate group dedicated to continuous improvement and organizational development. Our team believes in creating learning environments that foster growth, innovation, and exceptional performance across all levels of the organization.
This role is 12 months contract
Key job responsibilities
Design and Implement Strategic Learning Initiatives: Develop comprehensive training programs that support employee development and business objectives
Manage Change and Communication: Lead programmatic changes from conception to implementation, ensuring smooth transitions and stakeholder alignment
Drive Continuous Improvement: Analyze training data, track skill progression, and recommend innovative learning strategies
Collaborate Across Teams: Work closely with managers and teams to standardize training methodologies and best practices
Create Impactful Learning Content: Develop multi-media instructional materials that engage and educate our workforce
Basic Qualifications
Bachelor's degree from an accredited university
Proven experience in program and project management
Strong expertise in instructional design and training strategy development
Proficiency in data analysis and visualization
Experience managing remote teams and online support
Preferred Qualifications
Advanced degree in organizational development or related field
Knowledge of adult learning theory and human performance improvement
Technical skills in Unix, SQL, and database administration
Experience with Lean Manufacturing concepts
Demonstrated ability to develop high-performing teams
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
CAS BTP and Integrations Senior Consultant, Sovereign Services & Delivery
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**PURPOSE AND OBJECTIVE**
The Sovereign Services and Delivery (SS&D) organization resides in SAP's Customer Success and Delivery (CS&D) board area and as a key pillar of SS&D, SAP Cloud Application Services (CAS) offers our customers a seamless and consistent experience by simplifying end-to-end cloud application configuration and management.
Reporting to the Head of Global Cloud Application Services, you will be responsible for providing subject matter expertise across the SAP Business Technology Platform (BTP) and suite of applications to ensure seamless delivery execution of SAP CAS for BTP Operations activities.
**EXPECTATIONS AND DUTIES**
+ Fulfill the role of SAP BTP and Integrations Senior Consultant within the SAP Cloud Application Services team.
+ Accountability for the delivery of cloud technical services for SAP Business Technology Platform, SAP Cloud Identity Services, SAP Analytics Cloud, SAP HANA Cloud, SAP Build and SAP Integration Suite.
+ Responsible for the creation and administration of cloud delivery processes, standard operating procedures and operational work instructions to simplify and streamline service delivery.
+ Deliver maintenance and uplift of SAP CAS portfolio for SAP cloud applications with sovereign capabilities by reviewing, testing and sharing feedback on service catalogues.
+ Support the business as a trusted advisor and subject matter expert for SAP CAS for BTP Operations opportunities.
+ Develop and maintain a strong network of contacts for relevant SAP cloud solutions and associated SAP Sovereign Services & Delivery professionals from strategy, portfolio, engineering and delivery teams
+ Be an exemplar of what good security practices and a positive security culture look like in action
+ Collaborate with internal and external delivery teams including quality assurance
+ Continuously upskill, participating in and leading solutioning activities for new and existing SAP BTP related activities
+ Be a trusted integration point between CAS and SAP solution/ product areas and hands-on support for customer incidents/ requests.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
The ideal candidate has gained relevant technical and functional expertise in SAP BTP projects and/or operations delivery. As a self-starter, the candidate will need to be able to work autonomously in a fast-paced environment and be willing to participate in working groups, internal initiatives and assist other team members in helping to create a lasting, customer-centric market presence, for cloud application services. A key measure of success would be to increase CAS adoption, performance against commercial deliverables, improve customer satisfaction, retention, deliver to revenue and margin expectations.
This role requires the flexibility to work as part of a shift rotation and out of hours to support incidents, upgrades/patching, deployments and other support activities, as needed.
+ A strong customer-first mindset and willingness to support customers in holistic long-term engagements as a trusted advisor
+ Minimum of 3 years of relevant SAP BTP experience
+ Strong knowledge on SAP Cloud portfolio and offerings with experience in global delivery execution
+ Promotes a culture of trust, feedback, transparency, values diversity, high integrity, and ethical behavior
+ Strong methodological and conceptual skills paired with analytical thinking
+ Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network
+ Language Skills: Fluent in English spoken and written
+ Result-driven, persistence, self-motivation, and willingness to work under pressure
+ Ability to communicate at C-/Executive-level (with high attention to detail)
+ Willingness to take on call duty/weekend tasks
+ ITIL certification or demonstrated experience working within an ITIL framework
**TECHNICAL SKILL REQUIREMENTS**
+ Hands-on administration and configuration experience with SAP Business Technology Platform (BTP)
+ Expert knowledge of SAP BTP administration aspects (E.g. Global/Subaccount administration, connectivity, trust configuration, cloud connector, role collection administration)
+ Strong experience in at least one of the core platform capabilities:
+ SAP Integration Suite (SAP Cloud Integration, SAP API Management, Event Mesh)
+ SAP Cloud Identity Services (Authentication, Provisioning, Application Configuration)
+ Data Management & Analytics (SAP HANA Cloud, SAP Analytics Cloud)
+ SAP Build (Work Zone Standard & Advanced Edition, Process Automation)
+ Knowledge in one or more programming languages (Java, JavaScript, ABAP) is desirable
+ Understanding of systems and infrastructure engineering (such as network technologies) is desirabl
**SAP'S DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
Successful candidates might be required to undergo a background verification with an external vendor.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**PURPOSE AND OBJECTIVE**
The Sovereign Services and Delivery (SS&D) organization resides in SAP's Customer Success and Delivery (CS&D) board area and as a key pillar of SS&D, SAP Cloud Application Services (CAS) offers our customers a seamless and consistent experience by simplifying end-to-end cloud application configuration and management.
Reporting to the Head of Global Cloud Application Services, you will be responsible for providing subject matter expertise across the SAP Business Technology Platform (BTP) and suite of applications to ensure seamless delivery execution of SAP CAS for BTP Operations activities.
**EXPECTATIONS AND DUTIES**
+ Fulfill the role of SAP BTP and Integrations Senior Consultant within the SAP Cloud Application Services team.
+ Accountability for the delivery of cloud technical services for SAP Business Technology Platform, SAP Cloud Identity Services, SAP Analytics Cloud, SAP HANA Cloud, SAP Build and SAP Integration Suite.
+ Responsible for the creation and administration of cloud delivery processes, standard operating procedures and operational work instructions to simplify and streamline service delivery.
+ Deliver maintenance and uplift of SAP CAS portfolio for SAP cloud applications with sovereign capabilities by reviewing, testing and sharing feedback on service catalogues.
+ Support the business as a trusted advisor and subject matter expert for SAP CAS for BTP Operations opportunities.
+ Develop and maintain a strong network of contacts for relevant SAP cloud solutions and associated SAP Sovereign Services & Delivery professionals from strategy, portfolio, engineering and delivery teams
+ Be an exemplar of what good security practices and a positive security culture look like in action
+ Collaborate with internal and external delivery teams including quality assurance
+ Continuously upskill, participating in and leading solutioning activities for new and existing SAP BTP related activities
+ Be a trusted integration point between CAS and SAP solution/ product areas and hands-on support for customer incidents/ requests.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
The ideal candidate has gained relevant technical and functional expertise in SAP BTP projects and/or operations delivery. As a self-starter, the candidate will need to be able to work autonomously in a fast-paced environment and be willing to participate in working groups, internal initiatives and assist other team members in helping to create a lasting, customer-centric market presence, for cloud application services. A key measure of success would be to increase CAS adoption, performance against commercial deliverables, improve customer satisfaction, retention, deliver to revenue and margin expectations.
This role requires the flexibility to work as part of a shift rotation and out of hours to support incidents, upgrades/patching, deployments and other support activities, as needed.
+ A strong customer-first mindset and willingness to support customers in holistic long-term engagements as a trusted advisor
+ Minimum of 3 years of relevant SAP BTP experience
+ Strong knowledge on SAP Cloud portfolio and offerings with experience in global delivery execution
+ Promotes a culture of trust, feedback, transparency, values diversity, high integrity, and ethical behavior
+ Strong methodological and conceptual skills paired with analytical thinking
+ Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network
+ Language Skills: Fluent in English spoken and written
+ Result-driven, persistence, self-motivation, and willingness to work under pressure
+ Ability to communicate at C-/Executive-level (with high attention to detail)
+ Willingness to take on call duty/weekend tasks
+ ITIL certification or demonstrated experience working within an ITIL framework
**TECHNICAL SKILL REQUIREMENTS**
+ Hands-on administration and configuration experience with SAP Business Technology Platform (BTP)
+ Expert knowledge of SAP BTP administration aspects (E.g. Global/Subaccount administration, connectivity, trust configuration, cloud connector, role collection administration)
+ Strong experience in at least one of the core platform capabilities:
+ SAP Integration Suite (SAP Cloud Integration, SAP API Management, Event Mesh)
+ SAP Cloud Identity Services (Authentication, Provisioning, Application Configuration)
+ Data Management & Analytics (SAP HANA Cloud, SAP Analytics Cloud)
+ SAP Build (Work Zone Standard & Advanced Edition, Process Automation)
+ Knowledge in one or more programming languages (Java, JavaScript, ABAP) is desirable
+ Understanding of systems and infrastructure engineering (such as network technologies) is desirabl
**SAP'S DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
Successful candidates might be required to undergo a background verification with an external vendor.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
2
Senior Delivery Consultant - Amazon Connect, AWS Professional Services
Melbourne, Victoria
Amazon
Posted 16 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster and at lower cost? Do you have a background in enterprise call centers, and a passion for driving innovation into existing IT organizations? Are you comfortable working on-site in a variety of business environments, leading teams through high-impact projects blending the newest technology with existing operational methodologies and tooling? Are you passionate about helping customers solve the people, organizational and process issues preventing them realizing the benefits of cloud? At AWS, we're hiring experienced consultants with a background in enterprise call centers to help our enterprise customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. Our consultants will deliver proof-of-concept projects, re-usable artifacts, reference architectures, and lead implementation projects to assist some of the world's leading enterprises transform their call centers to Amazon Connect. We're looking for someone who is passionate about:
- Working on innovative AWS products and services
- Maintaining domain knowledge and expertise in enterprise call centers, workforce management, Artificial Intelligence and CRM platforms
- Implementing and extending frameworks and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience
- Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
- Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud
- Setting-up and configuring AWS services in-line with best practices
- Coaching customers and partner teams to be self-sufficient
Key job responsibilities
- Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect
- Solutions - Define and deliver on-site Professional Services engagements with partners and customers. This includes participating in discovery workshops - understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration. Software development experience with building contact center integrations is a plus.
- Delivery - Engagements include projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include integration and adaption of existing enterprise call centers into Amazon Connect.
This is a customer facing role.
A day in the life
AWS Professional Services (ProServe) is a global team of consultants that helps enterprise customers achieve their business outcomes on AWS Cloud. ProServe consultants work with hundreds of the world's largest enterprises to help them deliver their cloud initiatives.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 10+ years of external or internal customer facing, complex and large scale project management experience
- 10+ years of cloud and on-premise integration experience
- 5+ years of software development with object oriented language experience
- Bachelor's degree, or 10+ years of professional or military experience
- At least 10 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
Preferred Qualifications
- 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Professional Services or Consulting experience in highly-visible customer-facing roles
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecomm implementation and operations experience
- Software Development / DevOps experience with integrating contact center platforms, CRMs, WFMs and AI
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster and at lower cost? Do you have a background in enterprise call centers, and a passion for driving innovation into existing IT organizations? Are you comfortable working on-site in a variety of business environments, leading teams through high-impact projects blending the newest technology with existing operational methodologies and tooling? Are you passionate about helping customers solve the people, organizational and process issues preventing them realizing the benefits of cloud? At AWS, we're hiring experienced consultants with a background in enterprise call centers to help our enterprise customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. Our consultants will deliver proof-of-concept projects, re-usable artifacts, reference architectures, and lead implementation projects to assist some of the world's leading enterprises transform their call centers to Amazon Connect. We're looking for someone who is passionate about:
- Working on innovative AWS products and services
- Maintaining domain knowledge and expertise in enterprise call centers, workforce management, Artificial Intelligence and CRM platforms
- Implementing and extending frameworks and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience
- Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
- Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud
- Setting-up and configuring AWS services in-line with best practices
- Coaching customers and partner teams to be self-sufficient
Key job responsibilities
- Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect
- Solutions - Define and deliver on-site Professional Services engagements with partners and customers. This includes participating in discovery workshops - understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration. Software development experience with building contact center integrations is a plus.
- Delivery - Engagements include projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include integration and adaption of existing enterprise call centers into Amazon Connect.
This is a customer facing role.
A day in the life
AWS Professional Services (ProServe) is a global team of consultants that helps enterprise customers achieve their business outcomes on AWS Cloud. ProServe consultants work with hundreds of the world's largest enterprises to help them deliver their cloud initiatives.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 10+ years of external or internal customer facing, complex and large scale project management experience
- 10+ years of cloud and on-premise integration experience
- 5+ years of software development with object oriented language experience
- Bachelor's degree, or 10+ years of professional or military experience
- At least 10 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
Preferred Qualifications
- 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Professional Services or Consulting experience in highly-visible customer-facing roles
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecomm implementation and operations experience
- Software Development / DevOps experience with integrating contact center platforms, CRMs, WFMs and AI
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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