2 Automation Manager jobs in Australia
Technical Account Manager - Ansible Automation, Remote - Germany / Austria (m/f/d)
Red Hat
Posted 25 days ago
Job Viewed
Job Description
The Red Hat Technical Account Management team is looking for a Technical Account Manager to join us in Germany or Austria, in one of our offices or in a remote position.
In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat. You will ensure that our customers have access to solutions that will enable their technical environments to run efficiently. As a Technical Account Manager, you will work closely with internal teams such as Support Delivery, Engineering, and Product Management. Depending on your customers' environments and needs, you will help them collaborate with other vendors and advocate on their behalf. In this role, you will have the opportunity to shape the future of our technology alongside subject matter experts and developers in the open source community.
What you will do:
+ Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat Ansible Automation Platform; develop relationships with key business and IT stakeholders, including customer managers and technical associates
+ Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service
+ Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams
+ Provide advice and guidance to customers about their current and future use of Red Hat's offerings
+ Perform technical reviews and share knowledge to proactively identify and prevent issues
+ Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans
+ Handle customer escalations with Red Hat and customer teams
+ Engage with Red Hat's engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption
+ Analyze and present periodic reviews of operational performance to customer leadership
+ Deliver trainings and presentations to customer associates
+ Travel, as necessary, to visit customers or attend internal events, following Red Hat's guidelines
+ Collaborate with third-party hardware and software vendors
What you will bring:
+ Combination of technical and customer-facing skills and the desire to embrace and develop both
+ Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills
+ Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
+ Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)
+ Excellent verbal and written communication skills in German and English; ability to explain complex information, such as aligning Red Hat's offerings to customer needs or use cases, to customers in straightforward terms
+ Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency
+ Experience with IT automation tools, preferably Red Hat Ansible Automation Platform
+ Good experience with Ansible and its concepts (roles, collections, etc.)
+ Knowledge of systems management and content management concepts (e.g. Red Hat Satellite)
The following are considered a plus:
+ Experience with customizing and deploying execution environments
+ Knowledge or experience with OpenShift
+ Experience with Ansible Automation Platform on Red Hat OpenShift
+ Knowledge on how to troubleshoot PostgreSQL databases and apply performance tuning
+ Hands-on experience with Automation - especially in regard to automating the deployment of Automation tools (e.g. AAP, or Red Hat Satellite)
+ Experience in troubleshooting Ansible Modules
+ Good understanding and experience with automation in enterprise environments
Learn about the real-life experience of one of our Technical Account Managers in this blog post ( .
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat. You will ensure that our customers have access to solutions that will enable their technical environments to run efficiently. As a Technical Account Manager, you will work closely with internal teams such as Support Delivery, Engineering, and Product Management. Depending on your customers' environments and needs, you will help them collaborate with other vendors and advocate on their behalf. In this role, you will have the opportunity to shape the future of our technology alongside subject matter experts and developers in the open source community.
What you will do:
+ Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat Ansible Automation Platform; develop relationships with key business and IT stakeholders, including customer managers and technical associates
+ Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service
+ Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams
+ Provide advice and guidance to customers about their current and future use of Red Hat's offerings
+ Perform technical reviews and share knowledge to proactively identify and prevent issues
+ Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans
+ Handle customer escalations with Red Hat and customer teams
+ Engage with Red Hat's engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption
+ Analyze and present periodic reviews of operational performance to customer leadership
+ Deliver trainings and presentations to customer associates
+ Travel, as necessary, to visit customers or attend internal events, following Red Hat's guidelines
+ Collaborate with third-party hardware and software vendors
What you will bring:
+ Combination of technical and customer-facing skills and the desire to embrace and develop both
+ Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills
+ Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
+ Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)
+ Excellent verbal and written communication skills in German and English; ability to explain complex information, such as aligning Red Hat's offerings to customer needs or use cases, to customers in straightforward terms
+ Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency
+ Experience with IT automation tools, preferably Red Hat Ansible Automation Platform
+ Good experience with Ansible and its concepts (roles, collections, etc.)
+ Knowledge of systems management and content management concepts (e.g. Red Hat Satellite)
The following are considered a plus:
+ Experience with customizing and deploying execution environments
+ Knowledge or experience with OpenShift
+ Experience with Ansible Automation Platform on Red Hat OpenShift
+ Knowledge on how to troubleshoot PostgreSQL databases and apply performance tuning
+ Hands-on experience with Automation - especially in regard to automating the deployment of Automation tools (e.g. AAP, or Red Hat Satellite)
+ Experience in troubleshooting Ansible Modules
+ Good understanding and experience with automation in enterprise environments
Learn about the real-life experience of one of our Technical Account Managers in this blog post ( .
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
This advertiser has chosen not to accept applicants from your region.
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Service Line Specialist - Intelligent Process Automation
Sydney, New South Wales
Cognizant
Posted 11 days ago
Job Viewed
Job Description
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
**Position Description:**
Our Cognizant Automation practice focuses on providing Robotic Process Automation, Machine learning and Analytics solutions including generative AI for mission critical business processes to major industries globally. It is one of the fastest growing practices in the company, and a key pillar of our digital offerings. We are seeking an Automation Service Line Specialist to grow our presence in select high growth focus accounts in Australia.
In this role, the Automation Service Line Specialist will be responsible for sales of Automation, AI, Analytics & Consulting services in the assigned focus accounts. The position will manage our go to market sales strategy, identify, qualify and close new business opportunities, grow revenue and expand our stakeholder footprint within the accounts. The position will work with, and leverage, our consulting, advisory, technology CoE and solution delivery teams.
**Responsibilities:**
· Prepare and execute an Automation sales (hunting and farming) strategy for the assigned accounts with the company's industry vertical sales teams.
· Own revenue, margin, pipeline, TCV and customer satisfaction for the assigned accounts.
· Own all activities in a sales cycle - building a qualified pipeline of opportunities, creating a differentiated solution proposal aligned to a client's needs, creating a win-win commercial model and driving closure of the sale.
· Collaborate with teams across Cognizant to create targeted pitches and solution offerings.
· Respond to RFIs and RFPs from prospects and clients.
· Build & manage senior and mid-level customer relationships in Business & IT.
· Engage with strategic product partners for joint marketing and sales, plan and participate in relevant industry events and so on. Drive pipeline planning, lead generation and joint pursuits with them.
Required Skills and Qualifications:
· Track record of growing a successful IT, Consulting or AI practice. Experience in selling Automation, Process Consulting, Data & Analytics solutions.
· Strong understanding of AI solutions with specific focus on Gen AI by working on various cloud partners like Google, AWS and Microsoft
· Experience supporting account teams and building collaborative relationships with external and internal partners.
· Business acumen, communication and drive for results.
· Strong leadership skills, particularly with highly diverse teams.
· Excellent oral and written communication skills.
· Exceptional client management skills and experience.
· Hands on working style, willing to roll up his / her sleeves to 'get the job done'.
· Ability to work collaboratively in a virtual and highly-matrixed environment.
· Comfortable working on concurrent pursuits and activities; ability to prioritize and manage time.
· Dynamic entrepreneurial spirit and collaborative approach.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
**Position Description:**
Our Cognizant Automation practice focuses on providing Robotic Process Automation, Machine learning and Analytics solutions including generative AI for mission critical business processes to major industries globally. It is one of the fastest growing practices in the company, and a key pillar of our digital offerings. We are seeking an Automation Service Line Specialist to grow our presence in select high growth focus accounts in Australia.
In this role, the Automation Service Line Specialist will be responsible for sales of Automation, AI, Analytics & Consulting services in the assigned focus accounts. The position will manage our go to market sales strategy, identify, qualify and close new business opportunities, grow revenue and expand our stakeholder footprint within the accounts. The position will work with, and leverage, our consulting, advisory, technology CoE and solution delivery teams.
**Responsibilities:**
· Prepare and execute an Automation sales (hunting and farming) strategy for the assigned accounts with the company's industry vertical sales teams.
· Own revenue, margin, pipeline, TCV and customer satisfaction for the assigned accounts.
· Own all activities in a sales cycle - building a qualified pipeline of opportunities, creating a differentiated solution proposal aligned to a client's needs, creating a win-win commercial model and driving closure of the sale.
· Collaborate with teams across Cognizant to create targeted pitches and solution offerings.
· Respond to RFIs and RFPs from prospects and clients.
· Build & manage senior and mid-level customer relationships in Business & IT.
· Engage with strategic product partners for joint marketing and sales, plan and participate in relevant industry events and so on. Drive pipeline planning, lead generation and joint pursuits with them.
Required Skills and Qualifications:
· Track record of growing a successful IT, Consulting or AI practice. Experience in selling Automation, Process Consulting, Data & Analytics solutions.
· Strong understanding of AI solutions with specific focus on Gen AI by working on various cloud partners like Google, AWS and Microsoft
· Experience supporting account teams and building collaborative relationships with external and internal partners.
· Business acumen, communication and drive for results.
· Strong leadership skills, particularly with highly diverse teams.
· Excellent oral and written communication skills.
· Exceptional client management skills and experience.
· Hands on working style, willing to roll up his / her sleeves to 'get the job done'.
· Ability to work collaboratively in a virtual and highly-matrixed environment.
· Comfortable working on concurrent pursuits and activities; ability to prioritize and manage time.
· Dynamic entrepreneurial spirit and collaborative approach.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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