41 Banking jobs in Australia
Client Delivery Partner Banking (Sydney)

Posted 17 days ago
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Job Category: Professional Services
Location: Australia - Sydney
**Meet Our Team:**
As a Client Delivery Partner at Pegasystems, you'll be at the heart of our client success story, driving transformational outcomes within Australia's dynamic banking landscape. This pivotal role bridges our consulting expertise with strategic client engagement, ensuring seamless delivery across the complete engagement lifecycle while championing the modernization of customer experiences through cutting-edge technology solutions.
**Picture Yourself at Pega:**
Step into a high-impact strategic role where your analytical expertise, thought leadership, and collaborative approach will directly shape a leading bank's digital transformation journey. As the key orchestrator of client success, you'll have the authority and accountability to ensure exceptional experiences from pre-sales through delivery, serving as the trusted bridge between innovative technology and measurable business outcomes.
The Client Delivery Partner is accountable for end-to-end delivery from pre-sales to delivery. Responsible for a holistic healthy client experience.
**What You'll Do at Pega:**
- **Drive Strategic Growth** - Transform business operations by identifying breakthrough opportunities and partnering with Lead Account/Client Executives to unlock new value streams
- **Lead Enterprise Transformation** - Spearhead large-scale initiatives that modernize customer experiences, taking accountability for ACV, renewals, and consulting bookings while proactively managing risks
- **Build C-Level Partnerships** - Forge trusted relationships with banking executives and stakeholders, serving as their strategic advisor who translates complex technical concepts into clear business value
- **Architect Success** - Design effective delivery strategies that maximize ROI while ensuring clients leverage Pega's full capabilities across their digital ecosystem
- **Champion Innovation** - Accelerate time-to-value by pioneering new methodologies including blueprint, estimator app, constellation, and emerging platform capabilities that keep pace with evolving customer expectations
- **Orchestrate Excellence** - Create seamless collaboration across multidisciplinary teams, ensuring Pega experts, clients, and partners work in perfect harmony toward shared objectives
- **Drive Continuous Evolution** - Establish feedback loops between clients and engineering teams, capturing insights that fuel product innovation and maintain currency with the rapidly changing customer landscape
**Who You Are:**
You're a strategic orchestrator who thrives at the intersection of banking innovation and technology excellence. Your natural ability to build authentic connections ignites enthusiasm across stakeholders - from technical teams to C-suite executives. When complex challenges arise, your problem-solving instincts and deep understanding of digital transformation enable you to navigate with confidence and clarity.
Your experience over many years in the tech industry would give you the credibility to work at General Manager level within a major bank. This is a senior role, so your career history needs to reflect this seniority.
**What You've Accomplished:**
- Proven track record in consulting sales and delivery leadership within enterprise environments
- Expert-level experience in enterprise software delivery and client relationship management
- Knowledge of Pega products and implementation methodologies is beneficial, with appreciation for modernization trends
- Demonstrated ability to build and maintain C-level relationships in complex organizations
- Strong grasp of business strategy, digital transformation, and the evolving banking landscape
- Excellent communication skills with proven ability to influence and impact clients and partners
- Track record of identifying and resolving project challenges while maintaining strategic focus
- Experience planning, organizing, and executing complex projects across teams and organizations
**Pega Offers You:**
- Gartner Analyst acclaimed technology leadership across our product categories
- Continuous learning and development opportunities in a rapidly evolving field
- Innovative, inclusive, agile, and flexible work environment
- Competitive global benefits program including pay, bonus incentive, and employee equity, Full medical and life insurances #LI-CS5
Job ID: 22348
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Loan Operations Officer, Global Banking Operations, Australia

Posted 4 days ago
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Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for working in a process concerning operational exceptions for both domestic and international consumers, commercial and wholesale bank businesses, or services functions as an individual contributor. Key responsibilities include reporting, reviewing and processing transactions, and performing other support operations functions as required. Job expectations include ensuring quality service and effective and efficient operations support for the assigned area's internal business partners, external customers, or clients.
The Loan Operations team is responsible for performing a variety of operational and administrative tasks related to the processing, servicing and maintenance of loan accounts held by our corporate clients. The role supports both Global Banking and Global Markets businesses by ensuring timely execution of loan documentation, funding and servicing in accordance with the Bank's policies and regulatory requirements.
**Responsibilities** :
+ Contributes to overall success of an operations team as an individual contributor
+ Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
+ Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
+ Challenges the status quo and promotes positive change
+ Provides functional expertise knowledge to projects or initiatives relating to the business unit
+ Coordinate loan processing, disbursement and fundings in a timely manner
+ Maintain loan records including payments, renewals and fee collection
+ Assist in internal and external audits
+ Collaborate with Bankers, credit functions, treasury and other internal parties to resolve issues
**Skills** :
+ Data Collection and Entry
+ Active Listening
+ Adaptability
+ Attention to Detail
+ Reporting
+ Account Management
+ Collaboration
+ Customer Service Management
+ Proficiency in loan applications (Loan IQ)
+ Strong communication skills
+ 2+ years of experience in loan operations, loan servicing of related financial services
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Senior Associate, Credit Analyst, Global Corporate & Investment Banking, Australia

Posted 17 days ago
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Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Our Line of Business:**
Enterprise Credit (EC) is a front-line function and part of the Global Banking and Markets organization at Bank of America. The EC team is responsible for underwriting credit solutions for large corporate and financial institutions clients. As a core member of the client team, EC partners with relationship and product teams including Corporate Banking, Investment Banking, Syndicated Finance, Global Treasury Services and Global Markets to drive revenue growth and manage risk in our credit portfolio.
**Description**
The Snr Associate will manage a portfolio of large corporate and financial institutions clients and are responsible for structuring, underwriting, negotiating, and monitoring financing solutions for their clients associated with syndicated loans, bridge financings, hedging, leasing, and treasury management products. The GCIB Australia portfolio consists of large multinational companies in sectors such as Airlines, Building Products, Construction & Engineering, Commercial Services, Energy, Healthcare, Infrastructure, Real Estate and Transportation in addition to Financial Institutions and select Private Equity investments. Credits in the portfolio are principally underwritten on a cash flow basis with a mix of investment grade and non-investment grade transactions. Responsibilities include but are not limited to:
+ Structuring, underwriting, negotiating, documenting, and managing credit risk associated with all banking products for a designated client portfolio.
+ Identifying opportunities to responsibly grow the loan portfolio.
+ Mitigating losses in deteriorating credits through amendments and restructurings.
+ Leading internal discussions and completing credit approval memorandums that summarize the merits and risks of a transaction based on due diligence findings, financial statement analysis, financial forecasting, assessments of terms and conditions, analysis of company and industry risks, and relationship profitability.
+ Negotiating legal documentation related to loans and derivatives.
+ Interfacing with internal control partners and external regulators.
+ Training and mentoring Credit Analysts and Associates.
**Required Skills**
+ 7 years' experience in commercial and / or corporate lending environment, with understanding of loans, trading & treasury products.
+ Strong credit risk analysis and conclusion-oriented analytical skills with ability to manage complex transactions.
+ Must be able to independently lead diligence efforts, make approval recommendations, negotiate loan documentation, and execute timely closings.
+ Able to soundly manage the portfolio and justify rationale for recommended transactions.
+ Strong organizational, oral, and written communication skills, with ability to communicate effectively with all levels of risk, support, and business partners.
+ Ability to manage multiple priorities - must be a team player.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Customer Service Representative
Posted 25 days ago
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Job Description
We are seeking a Customer Service Representative to join our dynamic team in the Real Estate industry. The ideal candidate will be responsible for providing exceptional customer service to clients and assisting them with inquiries and concerns related to their real estate transactions.
Responsibilities:- Handle incoming calls and emails from clients regarding their real estate needs
- Provide information and guidance on available properties, pricing, and market trends
- Assist clients with scheduling property viewings and showings
- Coordinate with real estate agents and brokers to ensure smooth transactions
- Resolve customer complaints and issues in a timely and professional manner
- Previous customer service experience in the real estate industry preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
If you are passionate about providing top-notch customer service and have a keen interest in the real estate industry, we encourage you to apply for this exciting opportunity!
Company Details
Customer Service Superstar
Posted today
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== Hnry ==
Role Seniority - junior, graduate
More about the Customer Service Superstar role at Hnry
Customers are at the heart of everything we do here at Hnry, and we are always on the lookout for motivated customer service superstars who thrive in a fast-paced environment and genuinely love helping people.
Customer Service Representative
Posted 1 day ago
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Job Description
**About Us. We're Here to Move the World Forward.**
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**The Impact You'll Make**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Wetherill Park NSW on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Working with Internal stakeholders to provide support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**What You'll Bring**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
Join a _Fortune_ 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. _We are the modern workforce_ . Are you ready to move the world forward? **Apply now.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
Customer Service Representative

Posted 2 days ago
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Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
**Elevate Your Career with Concentrix!**
**About the Role:**
Step into your future with Concentrix as a **Customer Service Representative** . Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.
**What You'll Be Doing:**
+ Handle inbound calls with professionalism, providing solutions for credit/debit card queries.
+ Listen actively, understand customer needs, and deliver tailored solutions.
+ Offer accurate information about our banking procedures and products.
+ Resolve issues efficiently and escalate complex situations as necessary.
+ Maintain detailed records of interactions and participate in continuous improvement initiatives.
**Why Concentrix?**
+ **Start date:** 13th of October 2025
+ **Competitive Compensation:** Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.
+ **Comprehensive Training:** Enjoy 2 weeks of paid, full-time classroom training to set you up for success.
+ **Flexible Work Options:** Choose between full-time and part-time schedules, with availability across weekdays and Saturdays.
+ **Career Growth:** Benefit from opportunities for career development in financial services.
+ **Inclusive Culture:** Join a diverse workplace with generous leave and flexible arrangements.
+ **Exclusive Benefits:** Access banking discounts and promotions after 6 months, with free parking and public transport access.
**What We're Looking For:**
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and a desire to help others.
+ Proficiency with computer systems, with a readiness to learn.
+ Previous customer service or call center experience is a plus.
+ Flexibility to work varied shifts, including weekends and public holidays.
**About Us:**
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset-our people-by nurturing career growth and fostering a culture of integrity and collaboration.
Join our dynamic and dedicated team today and make a real impact in customer service. **Apply now** to embark on this exciting journey with Concentrix!
Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Representative
Posted 4 days ago
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Job Description
Customer Management
**Job Sub** **Function:**
Non-Technical Customer Service
**Job Category:**
Professional
**All Job Posting Locations:**
Eight Mile Plains, Queensland, Australia, North Ryde, New South Wales, Australia, Notting Hill,, Victoria, Australia
**Job Description:**
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Visit us at to see how your unique talents will help patients on their journey to wellness.
**The Opportunity**
Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customer's experience is of the highest standard possible, while contributing as part of a productive and successful team. Everything we do must be of the highest quality.
**Responsibilities**
+ Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
+ Managing customer and commercial team interactions through telephony services.
+ Contribute to achieving the team's set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP's.
+ Contribute to the National Customer Service Network providing support when needed.
+ Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
+ Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
**About You**
+ Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
+ Office skills: Standard office telephone, Email, Outlook
+ Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications
+ Experience in commercial relationship and negotiation, able to handle Customer interaction.
+ Demonstrated ability to translate Customer needs into business requirements.
+ Proven ability to handle multiple competing priorities
**Why Choose Us:**
+ Competitive remuneration package
+ Continuous training and support
+ Award-winning leadership development programs
+ Inclusive, flexible, and accessible working arrangements
+ Equal opportunity employer supporting diversity and inclusion
**Our Benefits:**
+ Up to 18 weeks of parental leave to support new parents
+ 4 days of volunteer leave to give back to the community
+ Option to purchase up to 2 weeks of additional annual leave for extra time off
+ Enjoy a dedicated Wellbeing Day to prioritise self-care
+ Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
+ Access to an Employee Assistance Program for personal and professional support
+ Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
+ Life insurance coverage for added peace of mind
And much more.
**Great Place to Work® Certified - 2024**
Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.
Johnson & Johnson - Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.
_All applicants must have rights to work in Australia._
Customer Service Specialists

Posted 4 days ago
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Job Description
Customer Service Specialists
Job Description
**Start your new adventure on 24th November 2025!**
**Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Customer Service Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds.**
**Why You'll Love This Role:**
+ **Permanent:** Full-Time & Part Time -30 hours per week Opportunities: Work onsite with stable employment in a dynamic environment.
+ **Competitive Compensation:** $28.12ph + 12% super + penalty rates, with a quarterly performance incentive scheme.
+ **Rotating Roster:** Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. (38hrs over 5 days)
+ **Comprehensive Training** : Benefit from 3 weeks of full-time paid training designed to set you up for success.
**Key Responsibilities:**
+ **Customer Engagement:** Be the first point of contact, providing exceptional service across various channels including calls, emails, and social media.
+ **Personalised Assistance:** Understand individual customer needs to deliver tailored experiences.
+ **Emotional Intelligence** : Guide customers through their superannuation journey with empathy and resilience.
**What's in It for You?**
+ **Career Growth:** Experience the power of what's next with continuous training and support.
+ **Exclusive Benefits:** Enjoy perks, discounts with top brands, and a free Employee Assistance Program for you and your family.
+ **Supportive Environment:** Enjoy free parking, an award-winning workplace, and a supportive team atmosphere.
+ **Recognition:** Be a part of our reward and recognition program.
**Who Are We Looking For?**
+ **Customer Service Enthusiasts:** No contact centre experience needed, but exceptional service skills are essential!
+ **Tech-Savvy Problem Solvers:** Navigate multiple systems in a fast-paced environment with ease.
+ **Dedicated Professionals:** Achieve targets and KPIs with enthusiasm and integrity.
+ **Compliance Ready:** Must have full working rights in Australia, be at least 18 years old, and pass background checks.
Concentrix is a global leader in customer experience solutions, providing extensive services in over 70 countries. In Australia, Concentrix offers superior customer engagement services with locations in Brisbane, Ballarat, Townsville, and the Gold Coast. The company serves diverse sectors including Superannuation, Banking, Luxury Tech Goods, Federal and State government, and Telecommunications, ensuring high-quality interactions often without you being aware that you are speaking to a Concentrix team member.
We create game-changing career journeys that power our people towards greater opportunities and brighter futures. If you are excited to take on a new exciting new role, **APPLY NOW!**
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative

Posted 17 days ago
Job Viewed
Job Description
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.