75 Banking jobs in Australia

Account Executive - Banking Vic
Job Category: Sales
Location: Australia - Melbourne - Remote
**Meet Our Team:**
Join our disruptive evolution of the software industry as an Account Executive working alongside our Client Exec on a major Melbourne banking client.
Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer centric.
**Picture Yourself at Pega:**
A motivated enterprise software sales executive, driven to add value to your clients and their business process automation strategies. You are able to push the customer's thinking to quickly gain credibility, build a strong relationship and contribute to the success of our clients and Pega.
**What You'll Do at Pega:**
+ Develop a trusted advisor relationship with multiple stakeholders across the client organization
+ Leverage industry and product knowledge to share insights about how a client can maximize license to drive business benefits
+ Penetrate new organizations/accounts and radiate new business within existing customer base in assigned portfolio
+ Provide insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market
+ Continuously build and maintain a pipeline of sales activity through prospecting and pipelining using a variety of methods
+ Work with Pega's partners to generate Pega value propositions
**Who You Are:**
A motivated enterprise software sales executive, driven to add value to your clients and their business process automation strategies. You are able to push the customer's thinking to quickly gain credibility, build a strong relationship and contribute to the success of our clients and Pega.
**What You've Accomplished:**
+ 4+ years of software sales experience
+ Knowledge of banking industry
+ Solid foundation in account management, radiation and pipelining
+ Useful to have experience with BPA, DPA, RPA, CRM and Case Management enterprise software solutions
+ Experience working with large partner organizations
+ Stable and progressive history of quota achievement
+ Prior participation in a formal sales training
+ Track record of challenging and improving a customer's way of doing business
+ Understanding of business automation
+ Outstanding presenter
**Pega Offers You:**
+ Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market
+ The world's most innovative organizations as reference-able clients
+ Fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
+ Competitive salary, uncapped commission targets and Pega equity Health and Life insurance. #LI-CS5
Job ID: 22230
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

Analyst, Infrastructure, Global Investment Banking
Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
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Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Our Business**
Global Investment Banking focuses on building long-term relationships with large corporations, financial institutions and financial sponsors. We have cultivated a 'best in class' reputation by providing strong advisory expertise and capitalizing on powerful M&A, debt and equity product expertise to deliver integrated financial solutions.
The Infrastructure & Utilities practice provides strategic and event driven advisory services to clients globally across transport, infrastructure, power and utilities sectors. We advise infrastructure clients throughout their lifecycle, from development, construction, operations and monetisation. We also have strong connectivity with global infrastructure investors, pension funds and sovereign wealth funds.
Notable Australian and New Zealand transactions recently include:
+ Brookfield consortium's acquisition of AusNet Services
+ Powering Australia Renewables' (PowAR) acquisition of Tilt Renewables
+ The IPO of Dalrymple Bay Infrastructure
We require an Analyst to join the market leading Infrastructure & Utilities team as it continues to grow.
**Duties include**
+ Ability to operate as project / deal team lead, driving the work product and transaction processes
+ Participate in the execution of equity and debt financing and M&A transactions
+ Perform in-depth financial, valuation, product and industry analysis, and due diligence
+ Prepare pitch books, client presentations and help create live deal materials
+ Build financial / three-statement operating/ leveraged buyout models
+ Attend client meetings as you build your network and experience
+ Help to generate ideas and opportunities for new and existing clients
+ Learn from, and work with, teams consisting of professionals drawn from across the business, including senior bankers within your group, experts in other areas of the firm and colleagues from around the globe
**Requirements**
+ Investment Banking experience ideally within transport, infrastructure, power or utilities, or M&A
+ Outstanding academic achievement
+ Modelling experience and detailed market sector knowledge
+ Detailed oriented with strong quantitative and analytical skills
+ A bachelor's degree plus 1+ years of investment banking, corporate finance, M&A, modelling/valuation or consulting experience
+ Effective verbal and written communication
**Disclaimer:**
Apart from Bank of America, National Association, Australian Branch, none of Bank of America's legal entities are Authorized Deposit-taking Institutions authorized under the Banking Act 1959 of Australia nor regulated by the Australian Prudential Regulation Authority
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence.
Citi Corporate Bank serves as the conduit of Citi's full product suite to clients through holistically managed relationships across our unparalleled network. FIG is an Industry super group and continues to be a fast-growing dynamic sector.
**Responsibilities:**
+ Work closely with senior bankers to provide overall relationship management support
+ Provide a wide range of treasury and corporate finance solutions, including day-to-day cash management, trade, vendor finance, foreign exchange, loans, debt capital markets (fixed income and bank), share repurchase, and interest rate and equity derivatives
+ Support bankers in cross-selling Citi's full spectrum of products and services to generate revenue by identifying and responding to customers' financial, advisory, transactional needs
+ Conduct marketing and execution activities in coordination with Bankers, Relationship Analysts and Associates, Citi's international offices and product/investment banking partners
+ Responsible for developing an understanding of all credit, transactional and franchise risks in coordination with senior coverage officers to facilitate deal execution and risk mitigation processes, including the preparation of credit approvals, obtaining Capital and Risk approvals, and supervising transaction return calculations
+ Evaluate public filings, research reports, operations, business plans and financial forecasts to produce strategic and financial analyses
+ Continuously stay informed of best practices and market and industry trends
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5-8 years of experience
+ Proven and progressive related lending/credit experience or equivalent product experience
+ Demonstrated credit skills, including a background in credit
+ Experience with financial institution clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products preferred
+ Knowledge of financial institution client related products, pertinent regulations and the lending and credit approval process
+ Consistently demonstrate clear and concise written and verbal communication
+ Demonstrated planning, negotiation, organizational and analytical skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Institutional Banking
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**Job Family:**
Corporate Banking
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence.
Citi Corporate Bank serves as the conduit of Citi's full product suite to clients through holistically managed relationships across our unparalleled network.
We're seeking an AVP/Associate to join our join our Australian Corporate Banking PAM team in Sydney. This role offers an opportunity to support Top Tier Local Corporate (TTLC) clients, make informed lending decisions to support business development, and contribute to the overall success of Citi's Banking franchise.
The successful candidate will have previous experience in a banking setting, with working knowledge of corporate finance, and understanding of client needs across a range of banking products and services. The successful candidate will develop a strong understanding of Citi's organizational structure, support existing client needs, coordinate delivery of Citi's extensive product suite, and ensure exceptional client relationship management, while adhering to all credit, regulatory and internal compliance standards.
**Key Responsibilities:**
+ **Credit Risk Management**
+ Work in partnership with Institutional Credit Management & Underwriting to ensure credit requirements are met
+ Act as an escalation point for clients and liaising with internal teams where required to ensure Operations and Product are taking the appropriate steps and responsibility to resolve items raised by the clients. Escalate internally when required
+ Ensure continuous adherence to credit, risk and regulatory requirements for Citi's lending activities
+ **Network Management**
+ Coordinate with Products teams to ensure appropriate credit limits are in place to support client activities
+ Support the co-ordination and execution of day-to-day credit requests from the GNB Network
+ Act as an escalation point for clients and liaising with internal teams where required to ensure Operations and Product are taking the appropriate steps and responsibility to resolve items raised by the clients. Escalate internally when required.
+ **Client Relationship Management**
+ Serve as the support banker to the PAM for a portfolio of key corporate clients
+ Monitor key market, industry and economics trends and how it influences clients' strategic objectives and financial needs
+ Build and develop client relationships with key stakeholders to support long-term growth of the franchise
+ **Business Development**
+ Support pitching activities to deliver cross-sell across Banking, Markets, and Services
+ Collaborate with product partners and global teams to deliver integrated solutions to our clients
+ Achieve financial objectives by leveraging Citi's full spectrum of products and services
**Skills and Experiences Required:**
+ 4-6 years of relevant experience in corporate banking, capital markets, advisory or a related financial services role, with a focus on large corporate clients
+ Foundational knowledge of corporate finance principles, capital markets, and transaction banking products
+ Strong credit analysis skills and a solid understanding of risk management
+ Track record of supporting the execution of financial transactions, especially lending and capital markets
+ Excellent communication, presentation, and interpersonal skills
+ Ability to develop client relationships at a junior level
+ Ability to work in a fast-paced environment with independence and across a diverse team
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Institutional Banking
---
**Job Family:**
Corporate Banking
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At **Citi** , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.
**Shape your Career with Citi**
Citi's **Risk Management** organization oversees risk-taking activities and assesses risks and issues independently of the front-line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control and report material aggregate risks.
Citi Commercial Bank provides global banking solutions to mid-sized companies that are looking to grow rapidly and expand internationally. With our global network, comprehensive solutions, and industry expertise, we help these businesses succeed across a wide variety of industries and at most stages of their growth.
We're currently looking for a high caliber professional to join our team as **Vice President, Credit Risk Officer - Commercial Banking - Sydney - Hybrid** (Internal Job Title: Credit Officer - C13) based in Australia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
The Credit Officer 3 is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**In this role, you're expected to:**
+ Appropriately assess credit risk of underwriting requests for commercial credit extensions of new and existing clients within the mid-market and institutional segments. Have ownership responsibilities for sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards.
+ Perform credit risk analysis based on credit requests memos of clients by analyzing the business, financing purpose, identifying the strengths and prevailing risk factors and rendering a final credit decision.
+ Perform detailed financial analysis on companies, including trend and ratio analysis, and interpret the financial information.
+ Perform credit analysis on companies, guarantors in order to assess repayment capacity based on cash flow statements, tax returns, and statements.
+ Perform industry research and other due diligence as needed.
+ Maintain a solid understanding of Citibank products and services - within Citi Commercial Banking and the broader organization.
+ Maintain compliance with Citibank credit policies/practices and regulatory policies, to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors.
+ Assists business unit goals by continuous identification of process improvements and efficiencies that reduce costs and improve customer service levels. Work with management team on prioritization and implementation of approved actions.
+ Provide support to Head of Commercial Bank Risk Australia across projects, risk initiatives as required to support risk and broader organizational goals.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
**Qualifications:**
+ 6-10 years previous credit authority experience covering corporate credits within the mid-market and/or institutional banking is preferred. Prior experience with regulatory and compliance policy environment.
+ Proven analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry/competitive analysis and projections, including complicated business structures with foreign subsidiaries and/or parent organizations.
+ Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources.
+ Proficient in various spreadsheet applications (Excel), including the use of graphs and charts.
+ Excellent organizational skills, prioritizing capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment.
+ Effective inter-personal and written/verbal communication skills.
+ Thorough problem recognition and resolution skills.
+ Pro-active disposition with ability to work autonomously and within a team.
+ Ability to deal with complex and variable issues and take a risk balanced approach weighing various alternatives and balancing potentially conflicting needs.
**Education:**
+ Bachelor's/University degree, Master's degree preferred.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Credit Decisions
---
**Time Type:**
Full time
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Senior Associate, Credit Analyst, Global Corporate & Investment Banking, Australia
Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Our Line of Business:**
Enterprise Credit (EC) is a front-line function and part of the Global Banking and Markets organization at Bank of America. The EC team is responsible for underwriting credit solutions for large corporate and financial institutions clients. As a core member of the client team, EC partners with relationship and product teams including Corporate Banking, Investment Banking, Syndicated Finance, Global Treasury Services and Global Markets to drive revenue growth and manage risk in our credit portfolio.
**Description**
The Snr Associate will manage a portfolio of large corporate and financial institutions clients and are responsible for structuring, underwriting, negotiating, and monitoring financing solutions for their clients associated with syndicated loans, bridge financings, hedging, leasing, and treasury management products. The GCIB Australia portfolio consists of large multinational companies in sectors such as Airlines, Building Products, Construction & Engineering, Commercial Services, Energy, Healthcare, Infrastructure, Real Estate and Transportation in addition to Financial Institutions and select Private Equity investments. Credits in the portfolio are principally underwritten on a cash flow basis with a mix of investment grade and non-investment grade transactions. Responsibilities include but are not limited to:
+ Structuring, underwriting, negotiating, documenting, and managing credit risk associated with all banking products for a designated client portfolio.
+ Identifying opportunities to responsibly grow the loan portfolio.
+ Mitigating losses in deteriorating credits through amendments and restructurings.
+ Leading internal discussions and completing credit approval memorandums that summarize the merits and risks of a transaction based on due diligence findings, financial statement analysis, financial forecasting, assessments of terms and conditions, analysis of company and industry risks, and relationship profitability.
+ Negotiating legal documentation related to loans and derivatives.
+ Interfacing with internal control partners and external regulators.
+ Training and mentoring Credit Analysts and Associates.
**Required Skills**
+ 7 years' experience in commercial and / or corporate lending environment, with understanding of loans, trading & treasury products.
+ Strong credit risk analysis and conclusion-oriented analytical skills with ability to manage complex transactions.
+ Must be able to independently lead diligence efforts, make approval recommendations, negotiate loan documentation, and execute timely closings.
+ Able to soundly manage the portfolio and justify rationale for recommended transactions.
+ Strong organizational, oral, and written communication skills, with ability to communicate effectively with all levels of risk, support, and business partners.
+ Ability to manage multiple priorities - must be a team player.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Job description

As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products/services, pricing, and policies.

Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.

Document all customer interactions accurately in our system.

Identify opportunities to upsell or cross-sell products/services when appropriate.

Collaborate with other departments to ensure a seamless customer experience.

Stay up-to-date on product knowledge and company procedures

Requirements

High school diploma or equivalent; some college preferred.

1+ years of experience in a customer service role

Excellent verbal and written communication skills.

Strong active listening skills

Problem-solving aptitude

Ability to multitask, prioritize, and manage time effectively

Patience, professionalism, and a positive attitude

Ability to work independently and as part of a team.

Representative, Customer Service
Req ID: 79548
Location:
Sydney, New South Wales, Australia, 2065
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
**How You'll Help U** **s Connect the World**
+ Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
+ Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
+ Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
+ Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
+ Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
+ Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
+ Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
+ Process rebates claims and stock returns approved by Product Line Management
+ Support quality and warranty process where required
+ Participate actively in on-going product, process, systems and business skills training;
+ Provide support and back-up assistance to peers
+ Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
**Required Qualifications and Experience for Consideration**
+ Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
+ Knowledge or experience with SAP system preferred.
+ Excellent communication skills and with good telephone etiquette.
+ A pleasant personality with a passion for service excellence.
+ A strong team player who can adapt to fast paced and dynamic environment.
**What Happens After You Apply**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology

**Job Description Summary**
Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do!
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Customer Service Representative will deliver customer service to internal and external customer's, provide administrative support and perform general administration activities as part of the Customer Service Team. The successful candidate will provide a high quality, responsive Customer Service (inbound) interface with BD's existing customer base, including dealers/distributors and medical customers. You will also process customer claims for credit and request for return of goods in a timely and efficient manner.
This is a great opportunity for a recent Graduate who is looking for an opportunity to grow a career with a global medical device technology business and have completed a degree program in **Commerce, Biomedical Engineering** or **Supply Chain** and you want a platform to help you grow, this is the opportunity for you.
**Responsibilities:**
+ Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
+ Processing of customer orders and sample requests.
+ Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
+ Use of Salesforce for case management and customer contacts
+ Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
+ Participate in Business meetings, sharing relevant customer and departmental information.
+ Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
+ Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.
**Knowledge and Experience:**
+ Recent graduate with a degree is **Commerce, Biomedical Engineering, Supply Chain** or another related field.
+ Experience in a fast-paced customer service environment, ideally within the healthcare or FMCG industry.
+ Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
+ Good communication and presentation skills (both on the telephone and in person).
+ Appreciation of Customer Service impact on existing and new business relationships.
+ Superior time management skills.
+ Active Listener.
+ Pro-active, dedicated but also flexible.
+ Attention to detail in processes and systems.
+ Organised, disciplined, and committed.
+ An ability to work autonomously within a team.
+ Innovative/effective problem-solving skills.
+ SAP and/or JD Edwards experience preferable
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.