3 Billing jobs in Australia

Change Manager - Billing Project

• Full-time 12-month Fixed term contract (38 hours per week)
• Hybrid (3 days in Parramatta/Sydney CBD, 2 days WFH)
• Attractive remuneration: Base salary + salary packaging benefits up to $18,550 (pay less tax) + 12% superannuation

About the Role:

We are seeking a Change Manager to lead the transition from our current end-of-life billing platform (PeoplePoint) to a new enterprise-wide solution. This role will support both system and process change , aiming to simplify and modernise billing across all service lines. The Change Manager will be responsible for change impact assessment workshops, stakeholder engagement, communication, and adoption , ensuring alignment with broader transformation initiatives and a seamless customer experience. You will be working alongside another Change Manager on Billing, providing collaboration and shared leadership for this critical transformation.

Role key Accountabilities:

• Develop and execute comprehensive change management strategies tailored to the billing system modernisation project.
• Identify and engage stakeholders across various departments to ensure a smooth transition and adoption of the new billing solution.
• Collaborate with project teams to integrate change management activities into project plans and ensure alignment with strategic objectives.
• Lead communication and engagement efforts to build awareness and support for the billing system modernization among internal and external stakeholders.
• Provide coaching and support to leaders and teams to facilitate their roles in driving change and promoting a culture of innovation and adaptability.
• Monitor and evaluate the impact of change initiatives, making adjustments as necessary to ensure successful implementation and adoption.

Qualifications and Experience:

As a Change Manager at Uniting, you will demonstrate a passion for driving positive change and a commitment to delivering exceptional customer experiences. You will possess:

• A Bachelor's degree or equivalent experience in a relevant field.
• Minimum 5 years of experience in change management, particularly related to business transformation projects.
• Proficiency in change management methodologies such as Prosci/ADKAR, Kotter, or similar.
• Experience with large-scale system implementations and process re-engineering.
• Excellent communication, interpersonal, and influencing skills.
• Ability to collaborate effectively with diverse teams and stakeholders at all levels of the organisation.
• Strong problem-solving skills and a proactive, results-oriented approach.
• A commitment to continuous learning and professional development.

What we offer:

• Maximum allowable up to $8,550 salary packaging available (visit for more information).
• Flexible work arrangements (2 days WFH per week)
• 500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Extensive opportunities for professional growth across Uniting.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• Corporate discounts and cash-back programs with major retailers
• A supportive and inclusive and collaborative work environment.

If you are a Change Manager with a passion for driving transformative change, leading Billing, and making a real difference, we encourage you to apply. We’d love to hear what drew you to Uniting and this opportunity.

Questions? Please email Louise from Uniting’s Talent Acquisition Team at

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks and Reference Checks.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care

. Our purpose is to inspire people, enliven communities and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

Based in Sydney, we’re seeking a Sales and Billing Administrator with 3 days in the office, and 1 evening weekly to do cash collection via phone with UK clients.

The ideal candidate will have at least 1 year of experience in customer service, order management and/or billing, be eager to learn about the aged care and SaaS industries, and be committed to contributing to a friendly, collaborative environment.

This role will provide key support to our sales, billing and finance teams. You will work closely with internal teams and clients, ensuring smooth billing processes and maintaining accuracy across systems.

Responsibilities include:

• Completing sales orders by collecting all information from contracts, internal teams and clients

• Raising client invoices

• Updating the CRM system if required

• Ensuring data completion and accuracy in the billing system

• Sending out dunning letters as per credit policy and guidelines

• Contacting overdue clients to collect cash

• Collaborating with internal teams to resolve data discrepancies

• Handling invoice queries and edits

• Entering invoices into the accounting system

• Order and maintain office supplies

Who we’d love to hear from:

A proactive, detail-oriented individual who can thrive in an administrative role, with:

• At least 1 year of experience in customer service, order management, and/or billing

• Cash collection experience is a plus

• A customer service mindset and strong attention to detail

• Familiarity using various systems and managing ongoing admin tasks

• Availability for 3 days in the office and 1 evening per week for UK client calls and communication with UK PainChek staff

Alignment with PainChek’s values:

• Customer First: our customers are our focus in everything we do.

• Continuous Innovation: we strive to innovate around the design and delivery of excellent products and services to our customers.

• Trust and Integrity: we establish trust and deal with integrity in interaction with our customers, partners, and people.

• Personal Accountability: our people take pride and personal accountability in their work.

• Collaborative Teamwork: we work in teams and value the contribution of each other in achieving common goals.

About PainChek

PainChek® is a revolutionary pain assessment tool that improves the quality of life for people living with pain. As the world’s first pain assessment tool with regulatory clearance in Australia, Canada, the European Union, New Zealand, Singapore, Malaysia, and the United Kingdom, PainChek® transforms pain management around the world by giving a voice to those who cannot verbalise their pain.

Intuitive, secure, and easy to use on a smartphone or tablet, PainChek® uses AI-driven technology and user-guided features to identify pain with consistency in any care setting, creating personalised pain profiles that help deliver better care outcomes for those who need it most.