37 Bnb Assistant jobs in Australia
Whatever/Whenever (Guest Services) Agent
Melbourne, Victoria
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Team - Whatever/Whenever**
Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with an annual salary review every July.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
+ **Employee Referral Bonus:** Take advantage of our employee referral bonus and enjoy working alongside your tribe.
**What We Expect of You**
+ A proactive and upbeat demeanour that inspires excellence.
+ Keen to take on new challenges and grow within your career.
+ Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
**A Glance at What You Will Do**
+ Answer, record, and process all guest requests, or concerns via telephone, email, chat, and mobile communication devices
+ Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
+ Receive, record, and relay messages accurately
+ Log all guest requests or issues into computer, contact appropriate individual or department (e.g. bellperson, housekeeping) and follow up with guests to ensure their request has been resolved to their satisfaction
+ Provide information to guests about room features, property amenities, and local areas of interest
+ May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system
+ Assist guests with accessing internet and guestroom entertainment
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Team - Whatever/Whenever**
Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with an annual salary review every July.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
+ **Employee Referral Bonus:** Take advantage of our employee referral bonus and enjoy working alongside your tribe.
**What We Expect of You**
+ A proactive and upbeat demeanour that inspires excellence.
+ Keen to take on new challenges and grow within your career.
+ Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
**A Glance at What You Will Do**
+ Answer, record, and process all guest requests, or concerns via telephone, email, chat, and mobile communication devices
+ Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
+ Receive, record, and relay messages accurately
+ Log all guest requests or issues into computer, contact appropriate individual or department (e.g. bellperson, housekeeping) and follow up with guests to ensure their request has been resolved to their satisfaction
+ Provide information to guests about room features, property amenities, and local areas of interest
+ May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system
+ Assist guests with accessing internet and guestroom entertainment
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Agent - Holiday Inn Dandenong
Dandenong, Victoria
IHG
Posted 10 days ago
Job Viewed
Job Description
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Expert
Brisbane, Queensland
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
Position Summary:
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your Front Office team with general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
+ Assign rooms according to guest requests and preferences whenever possible
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
+ Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
+ Ensure all guest's requirements and requests are anticipated and completed in a timely manner
+ Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
+ Support your front office team in general operational tasks
+ Escort guests to their rooms and explain all features & hotel offerings
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
Position Summary:
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your Front Office team with general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
+ Assign rooms according to guest requests and preferences whenever possible
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
+ Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
+ Ensure all guest's requirements and requests are anticipated and completed in a timely manner
+ Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
+ Support your front office team in general operational tasks
+ Escort guests to their rooms and explain all features & hotel offerings
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
Perth, Western Australia
Marriott
Posted 11 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Guest Services Manager**
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
**Our Company**
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.
**Our Brand**
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
**You will be:**
+ Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
+ Representing property management in resolving any guest related situation.
+ Leading Front Office Teams
+ Maintaining Guest Services and Front Desk Goals
+ Ensuring Exceptional Customer Service
+ Implementing Projects and Policies
+ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Support with Rostering and Training of the Front Office department
+ Focusing on Guest Voice
**Qualifications & experience:**
+ Experience in daily operations of a hotel
+ Current WA RSA essential for this role
+ Current Drivers Licence, manual preferred
+ Hospitality experience is essential
+ Must be well organised, efficient and have excellent people skills
+ Leadership experience
**You are / have:**
+ Friendly, confident, vibrant and professional personality
+ Previous hotel experience in the guest services, front desk highly regarded
+ Full Time Australian working rights
+ Exceptional communicator and guest orientated persona
+ Excellent Computer and Office 365 knowledge
**Life. With the Works.**
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
+ Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
+ Flexible work options
+ Hotel perks like accommodation and food & beverage discounts
+ Enhanced superannuation
+ Travel & stay benefits including eligibility into our Bonvoy loyalty program
+ Incentive, recognition, and wellbeing programs
+ Excellent career growth and learning opportunities
+ Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Guest Services Manager**
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
**Our Company**
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.
**Our Brand**
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
**You will be:**
+ Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
+ Representing property management in resolving any guest related situation.
+ Leading Front Office Teams
+ Maintaining Guest Services and Front Desk Goals
+ Ensuring Exceptional Customer Service
+ Implementing Projects and Policies
+ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Support with Rostering and Training of the Front Office department
+ Focusing on Guest Voice
**Qualifications & experience:**
+ Experience in daily operations of a hotel
+ Current WA RSA essential for this role
+ Current Drivers Licence, manual preferred
+ Hospitality experience is essential
+ Must be well organised, efficient and have excellent people skills
+ Leadership experience
**You are / have:**
+ Friendly, confident, vibrant and professional personality
+ Previous hotel experience in the guest services, front desk highly regarded
+ Full Time Australian working rights
+ Exceptional communicator and guest orientated persona
+ Excellent Computer and Office 365 knowledge
**Life. With the Works.**
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
+ Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
+ Flexible work options
+ Hotel perks like accommodation and food & beverage discounts
+ Enhanced superannuation
+ Travel & stay benefits including eligibility into our Bonvoy loyalty program
+ Incentive, recognition, and wellbeing programs
+ Excellent career growth and learning opportunities
+ Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Officer - Bell Desk
Melbourne, Victoria
Hyatt
Posted 25 days ago
Job Viewed
Job Description
**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
+ Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
+ Safely valet park vehicles into the car park
+ Handling guest enquires and requests and being familiar with Melbourne and its surroundings
+ Promptly taking guest luggage efficiently to and from the guestrooms
+ Assist Concierge with basic functions
**Qualifications:**
+ Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)
+ Previous work experience in a similar fast-paced hotel operations environment
+ Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
+ Excellent time management skills with the ability to multi-task
+ The ability to work autonomously and as part of a team
+ The ability to work under pressure and possess great attention to detail
+ An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** On-call/Casual
**Job:** Guest Service Operations
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
+ Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
+ Safely valet park vehicles into the car park
+ Handling guest enquires and requests and being familiar with Melbourne and its surroundings
+ Promptly taking guest luggage efficiently to and from the guestrooms
+ Assist Concierge with basic functions
**Qualifications:**
+ Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)
+ Previous work experience in a similar fast-paced hotel operations environment
+ Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
+ Excellent time management skills with the ability to multi-task
+ The ability to work autonomously and as part of a team
+ The ability to work under pressure and possess great attention to detail
+ An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** On-call/Casual
**Job:** Guest Service Operations
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services - Regency Club Team Leader
Sydney, New South Wales
Hyatt
Posted 22 days ago
Job Viewed
Job Description
**Description:**
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are on the lookout for a Part Time Team Leader to join our esteemed Regency Club team - (maximum hours available)
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
**Benefits for working with Hyatt Include:**
+ After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
+ Generous discounted accommodation worldwide for associates as well as friends and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Fully laundered uniform
+ Discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role:**
Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.
As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
**Responsibilities include:**
+ Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
+ Ensure all guest check-ins and check-outs are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
+ Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
+ Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.
**Our ideal candidate will possess:**
+ Experience in a 5-star hotel or premium environment, in a similar role
+ Experience with la carte service - exposure to Opera highly advantageous
+ Being enthusiastic, thoughtful, and personable
+ Outgoing and inclusive personality
+ Hands on leadership style, with ability to support and motivate team
+ Efficient problem-solving skills
+ Full Australian Working Rights and ability to work a 7-day rotating roster
+ A current RSA
Be part of the hospitality evolution. Join Hyatt
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Part-time
**Job:** Guest Service Operations
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are on the lookout for a Part Time Team Leader to join our esteemed Regency Club team - (maximum hours available)
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
**Benefits for working with Hyatt Include:**
+ After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
+ Generous discounted accommodation worldwide for associates as well as friends and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Fully laundered uniform
+ Discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role:**
Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.
As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
**Responsibilities include:**
+ Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
+ Ensure all guest check-ins and check-outs are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
+ Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
+ Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.
**Our ideal candidate will possess:**
+ Experience in a 5-star hotel or premium environment, in a similar role
+ Experience with la carte service - exposure to Opera highly advantageous
+ Being enthusiastic, thoughtful, and personable
+ Outgoing and inclusive personality
+ Hands on leadership style, with ability to support and motivate team
+ Efficient problem-solving skills
+ Full Australian Working Rights and ability to work a 7-day rotating roster
+ A current RSA
Be part of the hospitality evolution. Join Hyatt
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Part-time
**Job:** Guest Service Operations
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Guest Service Agent
Sydney, New South Wales
IHG
Posted 10 days ago
Job Viewed
Job Description
InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step!
As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.
Every day is different, but you'll mostly be:
+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
+ Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
+ Communication skills - guests will need to come to you with concerns as well as compliments.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
+ Previous Front Office experience preferred.
+ Experience working with Opera preferred, but not essential.
WHAT YOU CAN EXPECT FROM US:
+ We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
+ Complimentary membership to our hotel Gym: Fit Collective
+ Paid birthday leave and proactive health days
+ Free dry cleaning
+ Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.
Some come join us!
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.
Every day is different, but you'll mostly be:
+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
+ Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
+ Communication skills - guests will need to come to you with concerns as well as compliments.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
+ Previous Front Office experience preferred.
+ Experience working with Opera preferred, but not essential.
WHAT YOU CAN EXPECT FROM US:
+ We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
+ Complimentary membership to our hotel Gym: Fit Collective
+ Paid birthday leave and proactive health days
+ Free dry cleaning
+ Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.
Some come join us!
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Service Agent
Sydney, New South Wales
Hilton
Posted 5 days ago
Job Viewed
Job Description
Before you get started.Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members! **AND** **Hilton has been awarded the #1 Best Workplace in Australia by Great Place to Work!**
**Why you will love working for Hilton!**
+ Access to the world's best Team Member Travel Program with highly discounted rates
+ Discounts of up to 25-50% on products and services in participating Hilton outlets
+ Comprehensive training and support for your new role
+ Access to Hilton University training, offering more than 3000 learning programs
+ Extensive range of career development opportunities
**About West Hotel**
West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.
**What will you be doing?**
A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:
+ Welcoming and fulfilling the check-in process for Guests and group arrivals
+ Completing the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Maximize sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
**What are we looking for?**
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Computer literate and able to navigate through Company systems
+ Demonstrated experience within hospitality, retail, or fast food
**Travel the world and grow your career with Hilton**
**This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0C1MR_
**EOE/AA/Disabled/Veterans**
**Why you will love working for Hilton!**
+ Access to the world's best Team Member Travel Program with highly discounted rates
+ Discounts of up to 25-50% on products and services in participating Hilton outlets
+ Comprehensive training and support for your new role
+ Access to Hilton University training, offering more than 3000 learning programs
+ Extensive range of career development opportunities
**About West Hotel**
West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.
**What will you be doing?**
A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:
+ Welcoming and fulfilling the check-in process for Guests and group arrivals
+ Completing the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Maximize sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
**What are we looking for?**
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Computer literate and able to navigate through Company systems
+ Demonstrated experience within hospitality, retail, or fast food
**Travel the world and grow your career with Hilton**
**This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0C1MR_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
7
Guest Service Agent
Melbourne, Victoria
Marriott
Posted 11 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Service Agent to feel empowered by career growth opportunities in a people-first environment.
**Position Summary:**
+ Rise with us and assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Support the front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
+ Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ **Full Time Working rights in Australia**
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Service Agent to feel empowered by career growth opportunities in a people-first environment.
**Position Summary:**
+ Rise with us and assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Support the front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
+ Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ **Full Time Working rights in Australia**
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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Guest Service Agent
Sydney, New South Wales
IHG
Posted 16 days ago
Job Viewed
Job Description
Guest Service Agent Full-Time or Part-Time Opportunity Available
Are you a people person who loves creating memorable guest experiences? Join our Front Office team at Crowne Plaza Sydney Darling Harbour, where every day is an opportunity to make someone's stay special.
As a Guest Service Agent, you'll be the friendly face that welcomes our guests, the calm problem-solver who keeps things running smoothly, and the voice that ensures every interaction leaves a lasting impression.
**What you'll do:**
+ Deliver warm, professional service at check-in, check-out, and throughout the guest journey
+ Manage bookings, payments, and guest requests efficiently and accurately
+ Resolve issues with care and confidence to ensure guest satisfaction
+ Work closely with other departments to create a seamless stay for every guest
+ Maintain a well-presented front desk and uphold IHG brand standards
**What we're looking for:**
+ A passion for hospitality and genuine care for people
+ Strong communication and multitasking skills
+ Strong computer literacy and confidence using hotel or booking systems
+ Confidence in handling guest enquiries and challenges
+ Experience in Front Office or customer service is ideal, but not essential - we'll provide full training
+ Flexibility to work across a rotating roster, including mornings, evenings, weekends, and public holidays
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals, and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Join us and become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Are you a people person who loves creating memorable guest experiences? Join our Front Office team at Crowne Plaza Sydney Darling Harbour, where every day is an opportunity to make someone's stay special.
As a Guest Service Agent, you'll be the friendly face that welcomes our guests, the calm problem-solver who keeps things running smoothly, and the voice that ensures every interaction leaves a lasting impression.
**What you'll do:**
+ Deliver warm, professional service at check-in, check-out, and throughout the guest journey
+ Manage bookings, payments, and guest requests efficiently and accurately
+ Resolve issues with care and confidence to ensure guest satisfaction
+ Work closely with other departments to create a seamless stay for every guest
+ Maintain a well-presented front desk and uphold IHG brand standards
**What we're looking for:**
+ A passion for hospitality and genuine care for people
+ Strong communication and multitasking skills
+ Strong computer literacy and confidence using hotel or booking systems
+ Confidence in handling guest enquiries and challenges
+ Experience in Front Office or customer service is ideal, but not essential - we'll provide full training
+ Flexibility to work across a rotating roster, including mornings, evenings, weekends, and public holidays
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals, and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Join us and become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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