45 Bnb Assistant jobs in Australia

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia, 6103VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as Guest Experience Expert! and thrive with our open thinking and open expression.
We love our Talent to have vibrant style they're not afraid to show. That's what makes working at Aloft different, by design.
**Position Summary:**
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, providing service excellence to our experienced travelers
+ Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
+ Support your passionate front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Full Time role
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Guest Services Manager**
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
**Our Company**
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.
**Our Brand**
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
**You will be:**
+ Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
+ Representing property management in resolving any guest related situation.
+ Leading Front Office Teams
+ Maintaining Guest Services and Front Desk Goals
+ Ensuring Exceptional Customer Service
+ Implementing Projects and Policies
+ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Support with Rostering and Training of the Front Office department
+ Focusing on Guest Voice
**Qualifications & experience:**
+ Experience in daily operations of a hotel
+ Current WA RSA essential for this role
+ Current Drivers Licence, manual preferred
+ Hospitality experience is essential
+ Must be well organised, efficient and have excellent people skills
+ Leadership experience
**You are / have:**
+ Friendly, confident, vibrant and professional personality
+ Previous hotel experience in the guest services, front desk highly regarded
+ Full Time Australian working rights
+ Exceptional communicator and guest orientated persona
+ Excellent Computer and Office 365 knowledge
**Life. With the Works.**
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
+ Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
+ Flexible work options
+ Hotel perks like accommodation and food & beverage discounts
+ Enhanced superannuation
+ Travel & stay benefits including eligibility into our Bonvoy loyalty program
+ Incentive, recognition, and wellbeing programs
+ Excellent career growth and learning opportunities
+ Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We're looking for a **Guest Services Manager** who's warm, confident, and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
**About the Role**
As **Guest Services Manager** , you'll be the face of the property leading daily operations, resolving guest concerns, and ensuring every interaction reflects our commitment to excellence. You'll manage lobby flow, support front desk operations, and act as a key liaison between guests and departments. Your leadership will shape the guest journey from arrival to departure.
**Key Responsibilities**
+ Lead and inspire the front office and guest services team
+ Resolve guest issues with empathy, urgency, and professionalism
+ Maintain high visibility in public areas during peak times
+ Collaborate across departments to ensure seamless operations
+ Monitor service standards and coach team members for continuous improvement
+ Support payroll, scheduling, and administrative processes
+ Implement guest recognition programs and service recovery plans
+ Conduct training and support team development
+ Uphold property policies and ensure fair, consistent application
+ Assist with front desk duties during high-demand periods
+ Respond to emergencies and follow safety protocols
**About You**
+ Experience in guest services, front desk, or hospitality operations
+ Strong leadership and communication skills
+ Calm under pressure with a solutions-focused mindset
+ Passionate about creating memorable guest experiences
+ Flexible availability including weekends and holidays
+ Familiar with hotel systems, budgets, and service standards
+ NSW RSA certification and full working rights in Australia
**Why You'll Love It Here**
+ Be part of a team that values individuality and service excellence
+ Enjoy complimentary meals, coffee, and uniform care
+ Access exclusive hotel and travel discounts for you and your loved ones
+ Grow your career with world-class training and development programs
+ Thrive in a supportive, inclusive workplace culture
+ Participate in our Employee Assistance Program and referral incentive
**Ready to lead with heart and hospitality?**
Apply now and help us create unforgettable guest moments at Pier One Sydney Harbour!
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity._
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Venue - Welcome**
The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with an annual salary review every July.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
+ **Employee Referral Bonus:** Take advantage of our employee referral bonus and enjoy working alongside your tribe.
**What We Expect of You**
+ A proactive and upbeat demeanor that inspires excellence.
+ Keen to take on new challenges and grow within your career.
+ Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
**A Glance at What You Will Do**
+ Welcome guests with genuine warmth, energy and a smile, using their names where possible - you're their first impression of W
+ Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
+ Respond to questions, concerns, and requests using W service standards
+ Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
+ Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
+ Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
+ Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
+ Bring our Whatever/Whenever brand culture to life with every guest interaction
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Ramp Services Agent - FBO
Location:
Cairns, QLD, AU, 4820
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Technicians / Crew
Requisition Id: 4601
**Jet Aviation Cairns FBO - Casual Ramp Services Agent**
Are you passionate about aviation and delivering world-class service? We are looking for a motivated, hands-on individual to join our dynamic team at our Fixed Base Operations (FBO) facility in Cairns as a Ramp Services Agent on a casual basis. If you thrive in a fast-paced environment, enjoy working airside, and have a strong safety mindset, this could be your perfect next step.
**Your Opportunity**
As a Ramp Services Agent, you will play a key role in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility. Your focus will be on maintaining a high level of service and safety while supporting the day-to-day operations across the ramp, hangar, and customer-facing areas.
You'll assist with the marshalling and handling of aircraft, refuelling, lounge cleanliness, and support our clients, passengers and crew, ensuring an exceptional experience every time.
**Your Responsibilities**
**Operational Duties**
+ Marshal, chock, and tow aircraft using approved equipment.
+ Assist with refuelling and aircraft toilet servicing.
+ Maintain ramp and hangar cleanliness, including removal of FOD.
+ Support hangar management and record aircraft movements.
+ Conduct adverse weather mitigation procedures.
+ Monitor lounge and FBO area cleanliness, ensuring a premium standard.
+ Provide outstanding service to VIP passengers and flight crews.
+ Answer telephones promptly and professionally.
+ Identify opportunities to upsell additional FBO and Jet Aviation services.
**Safety, Compliance & Procedures**
+ Comply with all Jet Aviation WHS, Aviation Safety and Environmental policies.
+ Follow all procedures for airside access and airport security.
+ Ensure use of PPE and safety cones/barriers as required.
+ Store GSE equipment correctly and ensure tarmac safety protocols are followed.
+ Participate in safety initiatives, emergency response training, and complete all required training modules.
**What will Help you too Succeed**
+ Proven experience in customer service roles.
+ Proficient in Microsoft Office applications (Outlook, Word, Excel).
+ Excellent time management and prioritisation skills.
+ High attention to detail and the ability to work under pressure.
+ Flexible availability, including weekends and various shifts.
+ Physically capable and comfortable working outdoors in varying weather conditions.
+ Prior experience in aviation, airport operations or FBO environments is an advantage
+ Strong interpersonal and communication skills.
+ Ability to handle critical deadlines and multitask effectively.
+ A team player with a proactive, "can-do" attitude.
+ A strong focus on safety and customer service excellence.
+ Alignment with Jet Aviation's core values:Trust, Honesty, Alignment, and Transparency.
**Why Jet Aviation?**
+ Career Growth Opportunities - Build a future in corporate aviation, aircraft maintenance, logistics, or global operations. Many of our team members have grown into senior roles both locally and internationally.
+ Be Part of a Global Network - Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
+ Professional Development - Gain cross-functional experience in operations, logistics, customer service, and safety - foundational skills for a successful aviation career.
+ Prestigious Clientele - Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
+ Make an Impact in Aviation - Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.
**How to Apply**
Your application must consist of the following:
+ Acknowledgement that you have a current legal right to work in Australia;
+ A cover letter (1-2 pages max) outlining how you meet the requirements of this role; and
+ A copy of your updated resume.
**Pre-employment Requirements**
Selected applicants may be expected to successfully complete:
+ Pre-employment medical and drug/alcohol testing
+ National police and criminal history checks
+ Right to work in Australia verification
+ Functional/practical assessment
+ Computer, literacy, and numeracy assessments
+ Qualification/license checks (if applicable)
+ Working with Children (Blue Card) verification
+ COVID-19 vaccination status check (as per government mandates)

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the role:**
As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.
**Some of the responsibilities include:**
+ To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
+ To handle all arrival and departure records
+ To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
+ To show hotel rooms and suits to prospective clients and guests
+ To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
+ To assist in maintaining a high level of security for guests, staff and hotel property
**Qualifications:**
+ Previous work experience in a similar fast-paced hotel operations or reservations environment
+ Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
+ Superior customer service skills along with excellent service resolution skills
+ The capability of working both autonomously and as part of a team
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/ roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we're set to become the go-to destination for both business and leisure travelers in Adelaide.
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassures guests they've made the right choice to stay with us. As a Guest Service Agent, you'll be responsible for all Front Office activities such as reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing. You'll deliver exceptional customer service ensuring guests have a great experience and stay, ultimately bringing the brand to life.
**This is a part time position, working a minimum of 20 hours per week with availability to work up to 38 hours per week.**
**Every day is a little different, but you'll mostly be:**
+ Supporting guests on arrival: Championing the arrival experience and ensure to recognize our IHG One Reward Members
+ Process check-in/check-out functions: General cashiering and processing of guest accounts
+ Stay informed: Keep up-to-date with daily events, group activities and guest feedback at the hotel. Familiarize yourself with the hotel's offerings and local attractions so you can provide thoughtful recommendations to guests
+ Assist in supporting the wider hotel team with other duties as required
**What we need from you:**
+ Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
+ Responsible Service of Alcohol (RSA) certificate or willing to obtain
+ Qualifications in Hotel Management and/or in a Business Administration related field preferred
+ Flexible with nights, weekend and public holiday shifts
+ Strong interpersonal and communication skills, bilingual or multilingual language skills are advantageous
+ You will need a good grasp of reading, writing, basic maths, computers and Property Management System (PMS)
+ Sometimes you will need to lift, push and pull objects up to 23kg. This can involve bending, and kneeling
+ Display a commitment to our guests by consistently maintaining a high level of quality at all times
**What you can expect from us**
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
+ Paid birthday leave
+ Hotel perks like accommodation and food & beverage discounts
+ Paid Parental leave
+ Your career journey will be supported through our lifelong development program
+ IHG Career Milestone celebrations
+ Transfer of entitlements as you move and grow with IHG
+ Access to our discount retail platform that makes your pay for even further
+ Empowering female leaders of the future through our RISE program
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.
**Want to be part of the journey?** Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At **Crowne Plaza Terrigal Pacific** , we believe our people are the heart and soul of everything we do. Located directly across from beautiful Terrigal Beach on the NSW Central Coast, our hotel is more than just a place to stay - it's a place where **authentic hospitality** , **genuine care** , and **warm welcomes** create truly memorable guest experiences.
Just over an hour from both Sydney and Newcastle, Terrigal offers a relaxed coastal lifestyle paired with real career growth. Known for developing some of IHG's most talented professionals, we're excited to offer an opportunity for someone who shares our passion for people.
We're currently looking for a **part-time Guest Service Agent** to join our friendly and supportive **Front Office team** . If you're someone who naturally makes others feel welcome and thrives in a caring, team-first culture, this could be the perfect next step in your career
**Your Day to Day**
As a Guest Service Agent, you'll be the first point of contact for our guests - the warm, friendly face that sets the tone for a great stay. While you'll primarily work in front office operations, your training will also extend to concierge services and reservations, giving you a well-rounded understanding of hotel operations.
You'll work across a rotating roster that allows you to develop a broad skill set, while always keeping guest experience at the centre. Supporting other departments when needed - whether it's housekeeping or events - is just part of how we work as one team.
**What We're Looking For**
We're after someone who brings **authentic energy** , **a caring nature** , and **a desire to make others feel welcome** , along with a commitment to delivering heartfelt service. Experience using Opera or working in a similar role is a plus, but above all, we value your attitude and willingness to learn.
**You'll also bring:**
+ A **natural, approachable communication style**
+ Strong attention to detail and **a calm, solution-focused mindset**
+ Flexibility to work across weekends, public holidays, and some evenings
+ A team-first attitude with the ability to pitch in when needed
+ Confidence to stay composed in a fast-paced, guest-facing environment
+ A professional appearance and pride in wearing your uniform
+ Valid Australian working rights appropriate to the role
**What We Offer**
When you join our team, you'll step into an environment where you're supported to grow, be yourself, and feel valued - every day. Benefits include:
+ Paid birthday leave, enhanced parental leave, and free staff meals
+ Access to wellbeing programs and support services
+ Discounts on accommodation, dining, and retail through our IHG perks platform
+ Ongoing learning through IHG career development pathways
+ Career milestone celebrations and internal mobility across the IHG network
+ Transfer of service benefits between IHG hotels
+ At **Crowne Plaza Terrigal Pacific** , we celebrate individuals who care deeply, lead with kindness, and deliver service that feels **real** - not rehearsed.
**If this sounds like you, we'd love to welcome you.**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Before you get started.Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members! **AND** **Hilton has been awarded the #1 Best Workplace in Australia by Great Place to Work!**
**Why you will love working for Hilton!**
+ Access to the world's best Team Member Travel Program with highly discounted rates
+ Discounts of up to 25-50% on products and services in participating Hilton outlets
+ Comprehensive training and support for your new role
+ Access to Hilton University training, offering more than 3000 learning programs
+ Extensive range of career development opportunities
**About West Hotel**
West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.
**What will you be doing?**
A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:
+ Welcoming and fulfilling the check-in process for Guests and group arrivals
+ Completing the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Maximize sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
**What are we looking for?**
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Computer literate and able to navigate through Company systems
+ Demonstrated experience within hospitality, retail, or fast food
**Travel the world and grow your career with Hilton**
**This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BXRH_
**EOE/AA/Disabled/Veterans**