96 Business Development Representative jobs in Australia

This is a Business Development Representative role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==

Role Seniority - junior

More about the Business Development Representative role at Klaviyo

How You Will Make A Difference:

-Identify high potential companies who can benefit from Klaviyo’s solution

-Partner closely with experienced SMB and Mid-Market Account Executives to come up with and execute on effective prospecting strategies to generate opportunities

-Develop, test and iterate messaging across multiple channels, industries and personas 

-Contribute learnings and best practices to the -Outbound process and team members to support the success of your peers 

-Reflect Klaviyo’s values of accountability and effort

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Corporate Overview**
Proofpoint is a leading cybersecurity company protecting organisations greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organisations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People.
**The Role**
We are currently seeking a highly motivated and energetic individual to join our expanding Australia and New Zealand team to generate qualified opportunities for our Sales Teams. As part of the Marketing Business Development team, you will be working closely with the regional sales and marketing teams to generate sales accepted leads via multiple channels with a mix of inbound (lead follow-up) and outbound (prospecting) activities.
As a Business Development Representative, you will be an important member of the organisation, playing a critical role to uncover and develop new opportunities to build a strong pipeline of sales opportunities. In doing so, you'll have a direct impact in sourcing new business for the company.
**Your day-to-day**
+ Qualify and develop inbound and outbound sales accepted leads and respond to product inquiries, and nurture those prospects as assigned
+ Utilise your research and planning skills and have meaningful conversations to engage and acquire new leads
+ Follow-up on all leads generated by marketing and convert initial interest into sales accepted leads
+ Manage email campaigns to generate new sales prospects
+ Manage cold-calling telephone-based campaigns to generate new sales prospects
+ Complete accurate tracking of communication with current and potential customers in Salesforce.com
+ Schedule demonstrations between Sales team members and potential customers
**What You Bring To The Team**
+ Highly motivated individual with a competitive personality and good attention to detail
+ Target-orientated, ambitious, creative, customer focused
+ 1-2 years' experience in sales related environment
+ Previous experience with solutions that can be deployed in private or public clouds a plus
+ Experience working with Salesforce.com or other CRM and AI Tools is a bonus
+ Excellent phone and interpersonal communication skills (verbal and written) as well as organisational skills
+ Previous experience working and succeeding in a goal-driven, fast-paced environment preferred
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT
#LI-ML1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

**Job Requisition ID #**
25WD90228
**Position Overview**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field, enabling customers to move through each phase of a building's lifecycle-from design and preconstruction to construction, turnover, and operations-with the best Autodesk Construction Cloud solutions.
General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes. You will report to the Business Development Manager, APJ, and work in a hybrid, flexible environment.
**Responsibilities**
+ Help ACS achieve its growth goals across the ANZ region
+ Work with the sales team to identify top-priority accounts
+ Research and identify potential customers for ACS
+ Build a high volume of outbound prospecting calls to potential ACS clients
+ Conduct discovery sessions to learn about the businesses of each prospect you speak to
+ Educate potential ACS customers about the benefits of the ACS product suite
+ Schedule qualified meetings with prospects for your Account Executive(s)
+ Learn the product suite and understand the competitive landscape
+ Use Salesforce and multiple prospecting tools to manage leads and opportunities
+ Collaborate with teammates, marketing, and sales leadership on projects
**Minimum Qualifications**
+ 3-5+ years of experience in sales development, business development, or similar roles
+ Experience in an outbound or cold-calling sales environment
+ Experience with technology, SaaS, and the construction space
+ Proven track record of exceeding quotas
+ Customer-focused and a team player
+ Looking to build a career in sales
+ Construction industry knowledge or experience in SaaS sales is considered an asset
+ Focused, with a track record of overcoming obstacles
+ Passionate about a sales career with a market-leading construction technology company
+ A collaborative teammate who enjoys friendly competition
+ Experienced in sales outreach or staying up to date with industry trends
#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Job Requisition ID #**
25WD90228
**Position Overview**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field, enabling customers to move through each phase of a building's lifecycle-from design and preconstruction to construction, turnover, and operations-with the best Autodesk Construction Cloud solutions.
General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes. You will report to the Business Development Manager, APJ, and work in a hybrid, flexible environment.
**Responsibilities**
+ Help ACS achieve its growth goals across the ANZ region
+ Work with the sales team to identify top-priority accounts
+ Research and identify potential customers for ACS
+ Build a high volume of outbound prospecting calls to potential ACS clients
+ Conduct discovery sessions to learn about the businesses of each prospect you speak to
+ Educate potential ACS customers about the benefits of the ACS product suite
+ Schedule qualified meetings with prospects for your Account Executive(s)
+ Learn the product suite and understand the competitive landscape
+ Use Salesforce and multiple prospecting tools to manage leads and opportunities
+ Collaborate with teammates, marketing, and sales leadership on projects
**Minimum Qualifications**
+ 3-5+ years of experience in sales development, business development, or similar roles
+ Experience in an outbound or cold-calling sales environment
+ Experience with technology, SaaS, and the construction space
+ Proven track record of exceeding quotas
+ Customer-focused and a team player
+ Looking to build a career in sales
+ Construction industry knowledge or experience in SaaS sales is considered an asset
+ Focused, with a track record of overcoming obstacles
+ Passionate about a sales career with a market-leading construction technology company
+ A collaborative teammate who enjoys friendly competition
+ Experienced in sales outreach or staying up to date with industry trends
#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**About JLG, an Oshkosh company**
**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.**
**JOB SUMMARY:**
The Business Development Manager/Sales Executive will be responsible for the sales and handover of new access equipment, developing service and PMP contracts whilst growing market share for new machines and ground support.
The main focus of the Business Development Representative is to be responsible for the day to day management of the sales and customer support for their given region by providing excellent customer service to both new and existing customers and meeting and exceeding all sales budgets and set KPI's.
The position encompasses both new business development as well as customer account management across all aspects of the JLG business; New Machine Sales & Ground Support which includes Used Equipment Sales, Major Inspections, General Service and Spare Parts. The ability to build and maintain strong relationships both internally and externally are essential to this role.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
These duties are not meant to be all-inclusive and other duties may be assigned.
+ Responsible for sales to identify customer base or as directed by SSO(Both existing clients and cold calls).
+ Ensure that the number of service contracts are increased in a profitable manner.
+ Continue to build positive work relationships with targeted customer base.
+ Responsible for the recording of all customer contact in the customer relations system and ensuring accurate and timely information is maintained.
+ Responsible for managing the hand over process on unit deliveries.
+ Maintain call cycle for visiting and contacting clients.
+ Assist with the development and delivery of marketing campaigns into the market.
+ Manage the day to day sales activities and account management of the nominated region.
+ Ensure all sales targets and KPI's are achieved.
+ Ensure all existing and new customers are satisfied and customer service levels are maintained to an excellent standard.
+ Developing and maintaining a customer call cycle including the management of the customer order back log and weekly sales updates.
+ Ensure all sales administration, systems & processes are kept up to date and in order.
+ Provide accurate on time reporting on forecasts and sales activity.
+ Preparation of quotations and follow up.
+ Promote and generate leads and sales conversions in all aspects of the business including but not limited to; new machines, used machines, major inspections, service contracts & spare parts.
+ Network with customers establishing and evaluating any existing and/or forecasted needs.
+ Attend customer and industry events representing JLG Industries including but not limited to; customer social events, openings, EWPA / HRIA meetings.
+ General ad-hoc duties as required at branch or national level.
**MINIMUM QUALIFICATIONS:**
+ Previous experience in a business to business sales role
+ Experience with CRM systems
+ Effective communication both written and verbal
+ Ability to build rapport and strong relationships across all levels of business
+ Strong organizational skills with exceptional follow through and attention to detail.
+ Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
+ Ability to work in a fast-paced environment where requirements are constantly changing.
+ Ability to travel domestically and internationally when required
+ Experience and general proficiency with both IT hardware (PC's, iPad, Smartphone) as well as the use of various web-based or platform based software applications specifically including E-mail in general as well as Microsoft Office/365 - Word, Excel, PowerPoint, Outlook, Teams etc.
+ Drivers license
**PREFERRED QUALIFICATIONS/ CANDIDATE:**
+ The successful candidate will have previous experience in a similar position ideally within the access equipment or materials handling industry.
+ The candidate must have a proven track record in sales and be able to meet and exceed targets.
+ EWP License (Not Essential)
+ Have strong communication skills, decision-making and leadership skills
+ Be customer focused
+ Be a team player - work together with, lead and motivate others
+ Be self motivated, a self starter and have the ability to work autonomously
+ Be a highly organised and structured individual
+ Have the ability to work under pressure and to deadlines
+ Be results focused
+ Have excellent interpersonal skills, with the ability to talk with all levels of business.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
The Business Development Representative (BDR) partners with members of the Account Executive team to focus on breaking into and growing Lucid opportunities. Daily activities include account planning, prospect identification, lead generation, sales calls, supporting the sales cycle, and proposals. You will be measured on how effectively you can partner with the relevant Sales team in uncovering and creating new opportunities within these accounts, providing support throughout the sales cycle, and may run foundational deals more autonomously.
**Responsibilities:**
+ Develop and maintain expert knowledge in the features, benefits, and application of Lucid's offering
+ Possess a hunter mentality
+ Generate new pipeline through prospect engagements including cold calling, emailing, demos, and marketing activities of the company
+ Understand competitive landscape
+ Interact with and develop relationships with existing Lucid clients and prospects
+ Support in creation of sales presentations to customers and prospects in a variety of departments (IT, Enterprise Architecture, Engineering, HR, etc.)
+ Achieve sales quota by qualifying top leads
+ Assist with the transacting of foundational deals
+ Other duties as assigned
**Requirements:**
+ 6-12 months sales experience
+ Outstanding written and verbal communication skills
+ Ability to manage multiple projects and meet deadlines
+ This role requires that you work in our Melbourne office two days per week (on Tuesday and Thursday)
**Preferred Qualifications:**
+ Experience selling software/SaaS
+ Experience closing business
+ Proven success in building qualified pipeline and identifying new opportunities within a set of accounts
+ Leading potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs
+ Experience with Salesforce, Salesloft, LinkedIn Sales Navigator, ZoomInfo is a plus
+ Excellent work ethic; this job requires flexibility to meet customer expectations
+ BA/BS degree
#LI-MG1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:

Business Development Representative - South Yarra About Us:

Location - Melbourne, Australia

Function - Sales

Department - BDR

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a driven Business Development Representative to generate new business opportunities within the Education and Government sectors, including Higher Education, Government agencies, and Local Government. The ideal candidate will have a strong understanding of sector-specific procurement cycles, budget limitations, and decision-making processes.

Responsibilities:

Primary Responsibilities

• Generate qualified opportunities within Higher Education and Government sectors
• Develop and maintain a robust pipeline of opportunities
• Work with assigned Account Executives to develop opportunities and approach targeted segments

Sector-Specific Activities

• Build relationships with key decision-makers (e.g., IT Directors, CIOs, Procurement Officers)
• Understand and align outreach with fiscal year planning and budget cycles
• Develop expertise in education GRC technology requirements and government compliance standards
• Participate in education conferences, government vendor fairs, and sector-specific events

Skills and Experience:

• 1–3 years of B2B sales development or related experience
• Background in selling to education or government sectors preferred
• Knowledge of public sector procurement and RFP/RFQ processes
• Strong communicator with the ability to engage diverse stakeholders
• Skilled in research, account mapping, and navigating complex organizations
• Resilient, process-driven, and effective in managing long sales cycles
• Excellent time management and organizational abilities

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
The Business Development Representative (BDR) partners with members of the Enterprise Account Executive team to focus on breaking into and growing Lucid opportunities. Daily activities include account planning, prospect identification, lead generation, sales calls, supporting the sales cycle, and proposals. You will be measured on how effectively you can partner with the relevant Sales team in uncovering and creating new opportunities within these accounts, providing support throughout the sales cycle, and may run foundational deals more autonomously.
**Responsibilities:**
+ Develop and maintain expert knowledge in the features, benefits, and application of Lucid's offering
+ Possess a hunter mentality
+ Generate new pipeline through prospect engagements including cold calling, emailing, demos, and marketing activities of the company
+ Understand the competitive landscape
+ Interact with and develop relationships with existing Lucid clients and prospects
+ Support in creation of sales presentations to customer and prospects in a variety of departments (IT, Enterprise Architecture, Engineering, HR, etc.)
+ Achieve sales quota by qualifying top leads
+ Assist with the transacting of foundational deals
+ Other duties as assigned
**Requirements:**
+ Minimum 12 months sales experience (preferably in software/SaaS)
+ Outstanding written and verbal communication skills
+ Ability to manage multiple projects and meet deadlines
+ This role requires that you work out of our APAC Melbourne office two days per week (on Tuesday and Thursday)
**Preferred Qualifications:**
+ Experience closing business
+ Proven success in building qualified pipeline and identifying new opportunities within a set of accounts
+ Leading potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs
+ Experience with Salesforce, Salesloft, Linkedin Sales Navigator, ZoomInfo is a plus
+ Excellent work ethic; this job requires flexibility to meet customer expectation
#LI-MG1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management
Overview
The Technology Account Management (TAM) role, focuses on external partners, is aligned with both Mastercard account management & cross-functional teams. TAM team members are responsible for all aspects of the technology and operational relationship between Customers and Mastercard. TAM team members must have a thorough understanding of the customers' business plans, strategic priorities, operational environment, and use of Mastercard products/services.
In addition, the TAM representative liaises with other cross-functional teams such as Product and Operations/Technology as new opportunities are identified, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system or product development needs, monitoring customer service quality, and ensuring flawless project execution by respective functional areas.
Role
- Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
- Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
- Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
- Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
- Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
- Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
- Build, grow, and manage operational and technical relationships with Customers
- Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
- Act as escalation point during implementation of customer implementation projects to ensure customers' and Mastercard's needs are met.
- Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.
- Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
- Identify customer needs and communicate operational enhancements to relevant internal stakeholders
- Act as Trainer to deliver our Mastercard Academy content to customers
- Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
- Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
- Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
All About You
- Ability to work effectively across all segments of Mastercard and customers' organization.
- Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
- Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
- Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
- Project management and implementation skills preferred
- Technology and operations related skills required
- Interpersonal and negotiation skills required.
- Strong analytical/problem solving and planning skills.
- Articulate and creative, adept at delivering presentation to executive level audiences.
- Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
- Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.