11 Business Process Management jobs in Australia

Business Operations Manager

Alice Springs, Northern Territory KBR

Posted 11 days ago

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Job Description

Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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Senior Digital Business Operations Sales Specialist

Sydney, New South Wales Cognizant

Posted 13 days ago

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Job Description

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
**The Opportunity:**
The ANZ business Unit - part of Cognizant APJ - is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic and experienced Senior Digital Business Operations Sales Specialist to drive growth across the Australian and New Zealand markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.
**Key Responsibilities**
+ Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across ANZ.
+ Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the "art of the possible" to clients.
+ Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.
+ Apply AI-led problem solving to address client challenges and enhance operational efficiency.
+ Own the full sales cycle-from lead generation and qualification to proposal development, negotiation, and deal closure.
+ Foster long-term client relationships, ensuring satisfaction, renewals, and upsell opportunities.
**Qualifications**
+ Minimum 5 years of BPO sales experience in the Australian/New Zealand market.
+ Proven success in closing new logo deals and managing client renewals.
+ Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.
+ Exceptional communication and presentation skills, with the ability to simplify complex concepts.
+ Experience in AI-driven solutioning and consultative selling.
+ Willingness to travel across ANZ for client engagements.
**Skills and Competencies**
+ Strategic thinker with a disruptive mindset and ability to challenge the status quo.
+ Strong negotiation and consultative selling skills.
+ Ability to craft and present client-centric, AI & tech-enabled solutions.
+ Proficiency in leveraging AI and automation to drive business outcomes.
+ Self-starter with a collaborative spirit and goal-oriented approach.
**Next steps** **:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Study Start Up Specialist, Business Operations

ICON Clinical Research

Posted 18 days ago

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Study Start Up Associate II, Home-based in Australia
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Study Start Up Associate to join our diverse and dynamic team. As a Study Start Up Associate at ICON, you will be working within a large-scale, fast-paced environment, supporting the Study Start Up Team Lead in developing and executing the plan for country and site distribution. Your expertise and dedication will be essential in efficiently conducting SSU (Study Start Up) activities in the assigned countries, ensuring the smooth initiation and progress of clinical trials.
**What you will be doing:**
+ Efficiently Drive Study Initiation: Conduct feasibility assessments, site identification, site contract negotiation, and other critical SSU activities.
+ Empower Success through Specialized SSU Expertise: Provide expertise to Study Start Up team leads and project teams, providing valuable insights to drive success.
+ Ensuring Regulatory Compliance: Prepare and coordinate submissions to regulatory, ethics, and other relevant bodies, ensuring compliance with all necessary regulations and guidelines.
+ Safeguarding Patient Welfare: Contribute to the development, finalization, and review of Master and Country Specific Subject Information Sheets/Informed Consent Forms, guaranteeing the highest standards of patient safety and informed consent.
Your Profile:
+ A Bachelor's degree or local equivalent and/or appropriate experience from the Medical/science background and/or discipline.
+ At least 3 years of experience or understanding of clinical study start-up requirements and activities, showing your expertise in the field.
+ Fluency in the local language and English is essential, enabling you to effectively communicate and collaborate with international teams.
#LI-JS1
#LI-Remote
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
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Service Operations Business Intern

Port Melbourne, Victoria General Motors

Posted 4 days ago

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**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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Business Analyst - Human Pharma Operations

Sydney, New South Wales Boehringer Ingelheim

Posted 4 days ago

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We are hiring to grow and strengthen our strategic capabilities in Human Pharma. Are you passionate about turning data into decisions that improve patient outcomes?
Join Boehringer Ingelheim as a **Business Analyst** , based in Sydney, and help shape the future of healthcare through insight-driven forecasting, performance management, and cross-functional collaboration. Join us!
Our Business Analysts are key drivers of strategic decision-making and are instrumental in fulfilling our purpose - transforming lives for generations.
**What you will be doing**
Working in a dynamic, cross-functional environment, you'll connect insights to action, enabling confident decisions that drive business growth and better patient outcomes. We'll create a positive impact together-with stories you'll be proud to tell.
As a Business Analyst, you will lead forecasting processes, deliver meaningful insights, and support strategic planning across sales, marketing, and medical teams. You'll be a trusted partner in performance management and customer understanding.
**Main Responsibilities**
+ Lead Patient-Based Forecasting (PBF) and Long-Term Forecasting (LTF) processes in collaboration with Brand and Finance teams.
+ Build and validate forecasting models for in-market and pipeline assets, aligned with global standards.
+ Partner with cross-functional teams to strengthen market understanding and competitive positioning.
+ Support strategic planning and primary market research across therapeutic areas.
+ Drive data literacy and performance management across sales, marketing, and medical functions.
+ Analyse internal and external data to support segmentation, targeting, sales force effectiveness and multi-channel planning.
+ Translate national budgets into actionable state and territory targets.
+ Review and enhance Sales Incentive programs to align with strategy and drive results.
+ Engage stakeholders to understand business needs and deliver value-adding solutions.
+ Develop prototypes, test and validate solutions, and deliver training as needed.
+ Manage relationships with external suppliers and ensure SLA compliance.
**About you**
You'll be working in a fast-paced, insight-driven environment with a passion for data and strategic thinking and will have access to the tools and teams that help you collaborate, innovate, and grow.
You have:
+ A tertiary qualification in statistics, analytics, or mathematics (required)
+ Experience with Power BI and Data visualisation (highly desirable)
+ Postgraduate qualifications in management or business (highly desirable)
+ At least 2 years of experience in pharma sales or marketing
+ At least 2 years of experience as a data/business analyst
+ Strong stakeholder management and consulting skills
+ Excellent communication-both verbal and written
+ Advanced analytical and problem-solving capabilities
+ A strategic mindset with attention to detail
+ A passion for continuous improvement and innovation
**Why Boehringer Ingelheim?**
Our workplace is a creative and dynamic place to be - with the future always on our minds. Your personal journey is one you can develop from the very start, with leadership that nurtures your ambition with you.
Boehringer Ingelheim offers a competitive remuneration, attractive bonus scheme, subsided health insurance, employee assistance program, development programs and career development opportunities.
Our people are the beating heart of Boehringer Ingelheim, and we have been recognised as a global Top Employer for five years. We value diversity by embracing various perspectives, fostering an inclusive environment that benefits our people, patients, and communities.
**What's next? - How to apply**
If you would like to be part of this highly driven and successful team, please submit your CV addressing the key criteria above.
You must have the right to live and work in this location to be considered for this opportunity.
It is our policy not to accept speculative resumes from recruitment agencies.
**Position Area**
Human Pharma
**Position Location**
NSW
**Organization**
Boehringer Ingelheim
**Schedule**
Full-Time
**#LI-BI**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
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Service Line Specialist - IPM (Integration and Process Management)

Sydney, New South Wales Cognizant

Posted 11 days ago

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Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
More about our EIDPO practice-
The Enterprise Integration and Digital Process Orchestration (IPM) practice focuses on providing Enterprise Integration and Process Automation and Orchestration solutions to enterprises globally. It is one of the largest services practices in the industry, and a key pillar of our Enterprise Platform services. We are seeking an Enterprise Integration Service Line Specialist to grow our presence in select high growth focus accounts in APJ.
Summary of Role-
Service Line Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Engagement Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line's footprint and assisting the Client Partners to engage with clients and partners with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.
The Service Line Specialist for the practice will be responsible for expansion of our Enterprise Integration services footprint in the assigned focus accounts. The specialist will manage our sales pipeline, go-to -market offerings and expand our stakeholder footprint within the accounts. The individual will work with, and leverage, our consulting, advisory, technology CoEs and solution delivery teams.
Responsibilities:
+ Ability to craft service offerings and Provide Thought leadership in the Enterprise Integration, API, iPaaS and Cloud Native Integration domains.
+ Participate in determining overall integration topology, tools, and techniques to ensure a scalable, responsive and stable infrastructure as part of proposal responses and bid defence.
+ Manage Relationship with account and sales stakeholders.
+ Provides subject matter expertise to proposal development and overall solution.
+ Business Development
+ Identifies opportunities, makes proactive proposals to client in line with account strategy.
+ Lead pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
+ Engage with the relevant internal Cognizant teams and service lines team for developing solutions.
+ Validate and review solutions and draft win themes.
+ Ability to thrive in an unstructured environment that demands a consultative approach and solutions that span multiple environments.
Skills:
+ Extensive experience of having worked with at least one of the leading platforms in the segment such as IBM, Software AG, TIBCO, Boomi, APIGEE, Confluent, Kong or Cloud Integrations (Azure)
+ Good understanding of the market trends, key shifts, and opportunities in the Enterprise Integration domain.
+ Understanding of Architectures and Development processes
+ Experience supporting account teams and building collaborative relationships with external and internal partners.
+ Business acumen, communication, and drive for results
+ Ability to work collaboratively in a virtual and highly matrixed environment.
Cross functional IT experience including IT consulting, IT business systems analysis, business process re-engineering, development and implementation of large-scale systems, technical project management, sales/support, and customer relationships will be an added advantage.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Business Process Analyst / Change Manager

Melbourne, Victoria Cognizant

Posted 10 days ago

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**Position Summary:**
The Business Analyst will excel in Intelligent Process Automation (IPA), presenting both consulting and development skillsets. They will work closely with business stakeholders through completing consulting led IPA process assessments, documenting business processes, communicating to development teams on requirements and having experience in agile IPA delivery.
They will collaborate with a client to enable them to deliver and scale IPA solutions. They will play a critical role in the growth of the Cognizant team and its IPA capability across ANZ.
They will combine the skills of data analysis with a deep understanding of Lean methodologies and process improvement, focusing on extracting insights from data and discovery workshops to identify and eliminate inefficiencies within business operations, streamlining workflows and optimizing processes for maximum efficiency and productivity. They will also be highly proficient in capturing business requirements, leveraging process mapping techniques and identifying bottlenecks, redundancies, and opportunities for optimization based on data analysis.
The Business Analyst is also expected to leverage relevant industry experience in Information and Communication Technology (ICT) and Banking Operations to effectively deliver strategic guidance and identify opportunities for automation and process optimisation across client engagements.
One key part of the role will be to identify quality and prioritising opportunities to automate process, demonstrating to clients the achievement of benefits and suggesting process improvements as part of a continuous journey. The role also requires extensive change management and experience in of this in the banking sector is a key part of the role.
**Mandatory Skills:**
- Able to understand complex processes and simplify where possible, or break down into sub-processes, ability to identify redundancy.
- Able to determine ROI of processes and create business pipeline. Work with the business to identify best cases for automation.
- Document business process flow charts using BPMN principles and presenting results of program ROI achieved leveraging Microsoft Power BI (PL300 Certification preferred)
- Capable of playing a lead role and communicating requirements to both onshore and offshore teams
- Contribute to testing documentation and test coverage of RPA processes
- Working on Support and Maintenance activities
- Experience in change management
- Significant work experience in ICT and Banking Operations mandatory
- Experience managing daily stand ups, retrospectives leveraging agile methodologies (Scrum).
- Deliver on assigned responsibilities adhering to BPMN standards, policies, and procedures
- Project management: disciplined in managing project scope, timeline, and budget to meet deadlines
- Initiative-taker: self-directed and initiative-taking in managing tasks and setting challenging targets to achieve client's demands
- Work within project schedule constraints, communicating any identified project risks and issues
- Creating Handover Documentation
- Ability to write test cases against the desired requirements
- Review UAT test plans, run UAT triage and clarification/manage defects.
- Ability to test and confirm the desired requirement has been met considering original ROI.
- Familiarisation with JIRA, Confluence tools
- As we are consulting business, naturally we seek excellent communication skills.
- Enthusiastic and unprompted attitude for implementing and developing new operation
- Knowledge of BPM, RPA, and AI API's
**Duties and Responsibilities:**
- Using ICT change management methodologies, principles, and techniques to implement change approach plans for client robotics and automation projects and to ensure compliance to project timelines, engagement of impacted staff, and fulfillment of resource requirements
- Conduct interviews, document analysis, and workshops to identify, investigate, analyse, and report to management current business processes, procedures, and work practices as well as anticipated changes to these processes, procedures, and practices because of ICT change projects
- Identifying and evaluating inefficiencies in new technical processes and recommending optimal business practices, and system functionality and behaviour to enhance stakeholder satisfaction
- Collaborating with stakeholders to identify additional opportunities for improvement and to formulate and document business requirements for further enhancements to change initiatives
- Mediating between business teams and developers ensuring clear and effective communication, addressing inquiries and concerns in a timely and professional manner
- Creating user and training documentation, and conducting formal training classes to ensure high adoption rate of change initiatives and to ensure all impacted stakeholders are knowledgeable of the new processes and systems
- Consulting with users and programmers to design improvements to the functionality of websites, apps, and systems
- Supporting system developers in building and obtaining user acceptance of functional specifications
- Taking responsibility for ensuring users are prepared for deployment of functional solutions, such as briefing users on and supporting implementation of system test plans, which ensure acceptable quality and integrity of the system
- Using data and process modelling techniques to create clear process and system specifications for the design and development of process flows and system software
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- Identifying and assessing project risks to develop effective mitigation strategies to minimize project disruption
- Staying informed about industry regulations to ensure all business process changes adhere to compliance standards
- Automation Tool understanding. (Uipath, Power Apps, Blue Prism)
- Data Analysis acumen and tool proficiency (especially PowerBI)
- Responsible for documenting business processes using Process Definition Documents (PDD), Standard Operating Procedures.
- Responsible for documenting functional and non-functional solution requirements in a Business Requirements Document (BRD).
**Qualifications & Certifications (Optional):**
MS PL300 Power BI
**Salary Range:** $70,000-$90,000
**Date of Posting:** 14/October/2025
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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Solution Sales Specialist (AI Business Process / Business Application)

Melbourne, Victoria Microsoft Corporation

Posted 18 days ago

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Job Description

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within this strategic account territory.
**Qualifications**
+ 8+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Solution Sales Specialist (AI Business Process / Business Application)

Sydney, New South Wales Microsoft Corporation

Posted 18 days ago

Job Viewed

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Job Description

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within this strategic account territory.
**Qualifications**
+ 8+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Solution Area Specialists - AI Business Process - Canberra

Canberra, Australian Capital Territory Microsoft Corporation

Posted 18 days ago

Job Viewed

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Job Description

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation across Federal and ACT Government customers. You bring experience in managing high-value relationships within the public sector and have over three years of experience in sales engagements or a working understanding from your time within government. With a background in navigating stakeholders across both business and IT, you also bring a strong work ethic with experience successfully orchestrating across internal teams, partners and services organizations.
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within the Federal and ACT Government with experience in CRM, ERP, AI or Low Code technology sales.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide them through decision frameworks and evaluation plans.
+ Craft and negotiate terms for multimillion-dollar digital transformation initiatives, ensuring alignment with customer objectives and compliance requirements.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and planning.
+ Leverage relationships within the Canberra-based Federal and ACT Government sector to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ Must be based in Canberra (no remote option).
+ Must be an Australian citizen and eligible to hold a security clearance.
+ 3 years+ experience selling solutions with connected end-to-end business transformation across business units within the Federal Goverment.
+ 3 years+ leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex customers or similar experience managing stakeholders from your time within government.
+ Experience in deal crafting, negotiating terms and contracts for digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
 

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