291 Call Center Positions jobs in Australia

This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==

Role Seniority - junior

More about the Customer Support Specialist role at Klaviyo

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

How you will make a difference:

• Develop an in-depth knowledge of the Klaviyo platform

• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat

• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies

• Diagnose software issues and resolve escalated customer complaints engage using established processes

• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

• Communicate thoughtfully and effectively with all Klaviyo customers

• Document troubleshooting and problem resolution steps.

Who You Are:

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.

• Passionate about creative problem solving for customers and end users

• Self-motivated, eager to learn and thrive in a collaborative environment

• Capable of adapting quickly to changing priorities

• Experience with or able to quickly pick-up:

• Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

• Web works, networking, and software products

• DNS, IPs and other networking concepts

• APIs

• Email marketing platforms and E-Commerce platforms

Requirements:

• Full authorisation to work in Australia without any restrictions

• Ability to work a Saturday - Wednesday working week (working weekends)

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry.
The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
In this role you will:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

**Job Description Summary**
As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.
**Job Description**
**Essential Responsibilities (include but not limited to):**
+ **Order Processing** - Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
+ **Quote Management** - Create customer quotes, track their progress, and follow up to ensure timely closure.
+ **Customer Communication** - Answer customer questions from across New Zealand and Australia via phone and email.
+ **Cross-functional Collaboration** - Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
+ **Returns & Credits** - Manage credits and returns efficiently and accurately.
+ **Quality Compliance** - Work in compliance with the documented quality system and report any anomalies.
+ **Proactive Engagement** - Follow up with customers to keep them informed of ongoing activities.
+ **Professional Conduct** - Act with professionalism, empathy, and integrity at all times.
+ **Adaptability** - Be flexible and positive in an evolving environment.
**About You**
You are a **Customer Service Representative with 2 years of experience** , known for thriving in fast-paced environments and delivering exceptional customer care. You're looking for an incredible career opportunity with a successful, growing, and global organization.
**Your Strengths Include:**
+ Proven experience in a similar commercial role.
+ High proficiency in MS Office (speed and accuracy are key!).
+ Excellent multitasking and communication skills.
+ Ability to work under pressure and autonomously with minimal supervision.
+ Dependable, reliable, responsible, and open to change.
+ High integrity and dedication to customer satisfaction.
**Highly Regarded Attributes:**
+ An empathetic approach to customer service.
+ Previous experience with Oracle Order Management.
+ Self-motivated with a proactive mindset.
+ Strong rapport-building skills across all levels of the organization.
+ Experience in triaging critical customer issues.
+ Calm and analytical problem-solving approach.
+ A positive team player contributing to a strong team culture.
**Additional Information**
**Relocation Assistance Provided:** No

Company description:

Komatsu Australia Pty Ltd

Job description:

Join Komatsu's dedicated team as a Customer Support Representative. In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries, ensuring Komatsu's Customer Support Charter (CSC) is met.

Rotating start times between 7:30am and 11:30am

Role Located : Fairfield

Remuneration: $75000 -$8000

What You'll Be Doing

• Be the first point of contact for our customers — in person, over the phone, or via email.
• Processing parts quotes & orders, keeping customers informed of order status.
• Manage critical orders and backorders, sourcing solutions quickly and professionally.
• Providing support for internal departments as needed.
• Adhere to all company policies, procedures & customer support standards
• Interpreting & sourcing parts from local & OEM vendors
• Provide alternate options where practical to support customer needs.
• A positive, customer-first mindset and a can-do attitude
• Strong computer literacy & mechanical aptitude
• A commitment to safety — for yourself, your team, and the environment.
• Previous experience in parts interpreting or a mechanical trade background is a bonus

We offer:

• OEM Machine Specific Training : If you don't feel you have the skillset don't worry Komatsu provides this training
• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: $300 referral payment for referring a successful new employee to Komatsu

Company description:

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.

Job description:

Join Komatsu's dedicated team at our Campbellfield as a Customer Support Supervisor

In this dynamic role, reporting to the Branch Manager - Campbellfield, the Customer Support Supervisor is responsible for leading and coordinating the customer support and warehouse teams to deliver exceptional service and operational efficiency to Komatsu customers. The position ensures accurate interpretation and fulfilment of customer requirements, effective inventory control, timely dispatch and receipt of parts, and seamless communication between customers, suppliers, and internal departments. By fostering a culture of safety, accuracy, and customer focus, this role supports business growth, strengthens client relationships, and optimises end-to-end parts operations from enquiry through to delivery.

Roster : 38 Hours, Monday - Friday

Role Located : Campbellfield

Remuneration: $90,000.00

What we are looking for:

• Experience in Parts interpretation for Mining/Earthmoving Equipment.
• Experience with computerised Inventory Control Systems.
• Good written and oral communication skills.
• Pleasant and efficient personal and telephone manner
• High standard of product knowledge
• Computer Literate
• Excellent time management skills
• ensure all E.D.P. paperwork is processed in an accurate and timely fashion and stored appropriately for easy reference and retrieval.
• Provide support, guidance and coaching to Team Members to aid a positive Employee Experience.
• To assist in the development of Parts Sales by actively seeking and exploiting opportunities to sell Parts Product.

We offer:

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

We are looking for a friendly and proactive Customer Support Representative to join a Service Team. In this role, you’ll be the first point of contact for customers, coordinating service bookings, providing technical support, and ensuring a smooth and positive experience from start to finish.

What You’ll Do

• Coordinate and book daily service calls to ensure timely technician attendance
• Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
• Manage service data in NetSuite and Salesforce to keep records accurate and up to date
• Liaise with service agents to ensure jobs are completed to standard and on time
• Assist with customer complaints, special requests, and service follow-ups
• Process payments and support re-attends and installations from sales orders
• Communicate key updates and opportunities to the Customer Support Manager

What You’ll Bring

• Year 12 VCE or equivalent
• Proven customer service and conflict resolution skills
• Professional and friendly phone manner
• Strong communication and coordination abilities
• Experience with CRM systems (NetSuite/Salesforce preferred)

If you’re ready to bring your customer service skills to a company that’s making a difference, we’d love to hear from you. Submit your resume today.

Join a collaborative team and deliver great customer experiences!Solve different problems every day and enjoy great learning opportunities!Permanent full time role based in Subiaco

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.

The Customer Support Consultant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.

What The Role Is All About

Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely mannerBe digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)Balance customer demand and multi-tasking in a fast-paced customer contact environmentWork as part of a high performing team, driving for performance excellenceCommunicate with colleagues across all levels of the organisation, influencing to find the best customer outcomeProactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellenceProvide thoughtful and insightful feedback to improve REA products and services

Who We’re Looking For

1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changingSomeone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customersExperience in real estate roles like leasing consultant, property manager or similar are highly beneficialDemonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathyExperience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needsDemonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindsetOwnership: taking accountability for the customer experience and displaying a continuous improvement mindsetDemonstrated growth mindset and enthusiasm for learning

The REA Experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some Of Our Perks & Benefits Include

A hybrid and flexible approach to workingFlexible leave options including, birthday leave and purchase additional leaveFlexible parental leave offering for primary and secondary carersOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charityHackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

Chermside Location - $37.13/hr + Super
Full-time and Part-time options available
Temp-to-perm opportunity - ASAP start

Our client is a leading provider of software solutions to the childcare sector, supporting centres across Australia with innovative, user-friendly systems. They are seeking an Administration & Customer Support Officer with strong organisational skills, IT literacy, and the ability to provide quality support across both administrative functions and customer service. This role offers variety, balancing general admin responsibilities with assisting the help desk team during peak call periods. Both full-time and part-time options are available, with a genuine pathway to permanent employment.

The Role:

This position is primarily focused on administrative support , with additional responsibility for assisting with help desk call overflow when required. You will contribute to the smooth operation of the team by managing admin processes, ensuring accuracy across records, and stepping in to support customers with software-related queries during busy times.

Key Duties:

• Provide general administrative support to the team
  * Assist with maintaining accurate customer information and records
  * Monitor shared inboxes, distribute enquiries, and escalate issues as needed
  * Assist the help desk team with overflow calls to ensure timely customer support
  * Handle inbound calls, emails, and online enquiries when required
  * Make outbound calls to follow up on requests or gather additional information
  * Support the activation of new features and modules for clients as needed
  * Maintain a professional, solutions-focused approach in all tasks and customer interactions

What You Will Bring:

• Previous experience in administration with the ability to manage competing priorities
  * Strong IT literacy - confident using multiple systems and learning new platforms
  * Excellent communication skills (verbal and written)
  * Ability to assist in handling high call volumes and support overflow queues in a professional manner
  * Strong organisational skills with attention to detail and accuracy
  * Ability to work both independently and collaboratively in a team environment
  * Adaptability and willingness to learn new processes and technologies
  * Experience in administration, customer service, or contact centre support will be highly regarded

What Is On Offer:

• Competitive hourly rate of $37.13/hr + super
  * Genuine opportunity for permanent employment based on performance and business needs
  * Full-time and part-time hours available - Monday to Friday between 8am-6pm (rostered)
  * On-site parking in Chermside and modern office environment
  * Supportive and friendly team culture with full training provided
  * Work close to home in Brisbane's north

Commencing ASAP - Apply now to be considered!
For more roles, visit and stay connected by following us on Facebook and LinkedIn.

Customer Support Agent (Remote | Weekend Availability Required)

Help Health Professionals Thrive - One Conversation at a Time

At Zanda, we build software that helps health professionals around the world run smooth, efficient practices and deliver better care. But even the best tools need a human touch. That’s where you come in.

We’re looking for an experienced Customer Support Agent - equal parts problem-solver, communicator, and trusted guide. You’ll be supporting customers with empathy, accuracy, and efficiency, handling more complex cases with confidence. Whether you’re troubleshooting a technical issue, running a product demo, or helping refine our support resources, your focus is always the same: helping people feel confident and capable using our platform.

This is a remote, full-time role with regular weekend coverage, where you’ll bring proven experience in customer support and step into a role with more independence, responsibility, and opportunity to contribute to team improvements.

What You’ll Be Doing

• Customer Support Excellence: Handle inquiries via email, chat, phone, and video with professionalism and empathy.

• Onboarding & Demos: Run product walkthroughs and onboarding sessions, tailoring guidance to customer needs.

• Troubleshooting: Take ownership of technical and workflow issues, investigating and resolving them or escalating when necessary.

• Knowledge Building: Contribute to help docs, saved replies, and internal processes to improve self-service and team efficiency.

• Collaboration: Partner with Product and Engineering to surface bugs, share feedback, and advocate for customer needs.

• Team Contribution: Share insights, support newer teammates, and model reliability and best practices.

What You’ll Bring to the Team

We’re looking for someone who combines experience with curiosity and drive:

• Experience : 1-3 years in customer support, SaaS, or technical troubleshooting roles.

• People Skills : Calm, empathetic, and professional, even under pressure.

• Communication : Excellent written and verbal English; clear, friendly, and adaptable.

• Proven Quick Learner : You’ve shown the ability to quickly master new tools and processes, picking up the intricacies of complex SaaS platforms and applying them with confidence.

• Problem-Solving: Strong “figure-it-out” mindset with the ability to diagnose and resolve technical issues.

• Technical Comfort : Confident with SaaS tools, browsers, email configuration, and ticketing systems (HubSpot, Zendesk, or similar).

• Ownership : Reliable, proactive, and able to work independently in a remote-first environment.

• Team Values: Collaborative and generous with knowledge-sharing; a steady presence for customers and colleagues.

• Growth Mindset : Open to feedback, eager to learn, and adaptable to change.

• Requirements : Available to work a regular schedule that includes Weekends, & legally entitled to work in Australia.

Bonus Points If You Have:

• Experience supporting healthcare or healthtech customers.

• Exposure to SaaS startups or high-growth environments.

• Prior experience with live chat, weekend coverage, or mentoring newer teammates.

Who You Are

You’re the kind of person who:

• Asks thoughtful questions and digs into the “why.”

• Enjoys helping others and takes pride in dependable, high-quality support.

• Brings positive energy and curiosity to your team and your day.
  

Why You’ll Love Working With Us

Work from Anywhere
We’ve been a fully distributed team from the start - no offices, no commute, just great people from all over the world doing meaningful work together.

Flexibility & Autonomy
We care about outcomes, not clock-watching. Outside of agreed core hours that align to your role, your time is yours - whether that’s doing the school run or squeezing in a midday gym class.

Generous Paid Time Off
Balance matters. We offer paid time off and expect you to take it - because rest fuels great work.

High Trust, Results Driven
We strip away red tape so you can focus on impact. No pointless meetings or rigid hierarchies - just space to move fast, solve problems, and make a difference.

Growth & Innovation
You’ll be encouraged to experiment, stretch your skills, and bring YOUR bold ideas to the table. Everyone at Zanda contributes to shaping what’s next.

Inspiring Teammates
You’ll work alongside passionate, curious people who support and cheer each other on - even across time zones. Collaboration is how we win.

Meaningful Impact
Everything we build helps health professionals spend less time on admin and more time helping patients. Your work will directly improve lives.

Competitive Pay
We hire the best people - wherever they are - and we make sure they feel valued and well-rewarded for the work they do.

About Zanda

Zanda is a fast-growing, globally loved practice management platform that helps health professionals run smooth, efficient practices - and spend more time caring for their patients. We’re used by thousands of clinics across Australia, New Zealand, the UK, the US, and Canada, and we’re just getting started.

Our mission is simple: make health practice management easy and enjoyable.
To do that, we need brilliant, passionate people who are excited by innovation, love solving complex problems, and thrive in fast-moving environments.

At Zanda, you’ll join a globally distributed team that’s small enough to move fast and think big - and driven enough to deliver work that makes a real impact. We live our values every day:

• Growth: We stretch ourselves, learn constantly, and support each other’s development.

• Reliability: We follow through on our commitments and show up for our team and customers.

• Impact: Everything we build helps health professionals spend less time on admin and more time helping patients.

• Teamwork: We win together - celebrating wins, sharing ideas, and having each other’s backs.

This is an exciting time to join Zanda. We’re self-funded, scaling quickly, and building something that truly changes lives. If you’re ready to grow your career while making a meaningful difference - we’d love to hear from you.
Zanda collects and processes your personal data for the purposes of managing employment candidate application and recruitment-related activities as well as for organisational planning purposes, for further detail, please refer to the Zanda Health Privacy Policy.