6 Care Services jobs in Australia

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting which includes experience in or working knowledge of some or most of these areas -
+ Strong working knowledge of Windows Server operating systems platforms, DNS Zones and different type of DNS records, basic networking concepts like subnetting, VLAN etc.
+ Troubleshooting general Active Directory issues like domain join, secure channel, domain controller promotion/demotion
+ Experience with best practices for Active Directory disaster recovery, object management, security models and trust creation
+ Group Policy Objects (GPOs), engineering, implementing and troubleshooting GPO issues.
+ Kerberos and NTLM authentication
+ Lightweight Directory Access Protocol (LDAP)
+ Knowledge of Sites, Subnets, KCC, Replication, Bridgehead servers, AD partitions, Global catalogs etc.
+ Knowledge of Active Directory performance issues due to high load on LSASS
+ Working knowledge on FRS,DFSR replication
+ Working knowledge of Certificate/CA/PKI infrastructure.
+ Experience with SSL-TLS
+ Troubleshooting experience with tools - procmon, netmon, perfmon
**Soft Skills requirements:**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting which includes experience in or working knowledge of some or most of these areas -
+ Strong working knowledge of Windows Server operating systems platforms, DNS Zones and different type of DNS records, basic networking concepts like subnetting, VLAN etc.
+ Troubleshooting general Active Directory issues like domain join, secure channel, domain controller promotion/demotion
+ Experience with best practices for Active Directory disaster recovery, object management, security models and trust creation
+ Group Policy Objects (GPOs), engineering, implementing and troubleshooting GPO issues.
+ Kerberos and NTLM authentication
+ Lightweight Directory Access Protocol (LDAP)
+ Knowledge of Sites, Subnets, KCC, Replication, Bridgehead servers, AD partitions, Global catalogs etc.
+ Knowledge of Active Directory performance issues due to high load on LSASS
+ Working knowledge on FRS,DFSR replication
+ Working knowledge of Certificate/CA/PKI infrastructure.
+ Experience with SSL-TLS
+ Troubleshooting experience with tools - procmon, netmon, perfmon
**Soft Skills requirements:**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

About the role

This is a full-time (35 hours / week) contract opportunity until June 2026 and will be based in Coffs Harbour with some travel across the NSW Mid-North Coast region

As a Casework Support Worker, you’ll walk alongside children, families, carers and Caseworkers—helping to create safe, stable and grounded care environments. You’ll play a key role in organising and supervising family time, arranging respite placements, transporting children and young people, and stepping in to support casework tasks when needed.

< >This is a fantastic opportunity to grow in the PSP space, gaining experience and confidence in a supportive, culturally safe environment. We often say this role is like a caseworker with a safety net—perfect for someone ready to develop professionally while making a meaningful impact in the lives of children and young people.

About You in the Role

• Supervise and support culturally safe family time between children and their families.
• Arrange respite placements and provide transport for children and young people as needed.
• Assist in completing necessary casework tasks, including basic paperwork, case file notes, and supporting visits.
• Help facilitate connections between children and their broader kin, community, and culture.
• Collaborate with Caseworkers and the clinical team on strategies and support plans for children and carers.
• Provide support during placement changes or breakdowns, ensuring smooth transitions.
• Maintain accurate records and ensure administrative requirements are met.
• Occasionally step in to assist or cover for Caseworkers as needed.
• Travel across the Mid-North Coast to support face-to-face engagement with families and communities.

About You

• Certificate IV (minimum) in Community Services or enrolled and working towards a social service qualification
• You’re passionate about helping children and young people stay safe and connected to their family, extended family and community.
• You’re flexible, reliable and ready to jump in where support is needed.
• You communicate with care, clarity and cultural respect.
• You’re ready to travel across Mid-North Coast to support children and families on their journey.
• You hold a current driver’s licence and Working with Children Check (or willingness to obtain).

strong>Why Join Us?

• Get hands-on experience and opportunities to grow in the PSP space.
• Enjoy flexibility to balance work and life while making a real impact.
• Access ongoing supervision, training and development.

Please contact Alex Sullivan from Uniting if you have any questions or might like more information; /

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

Closing date: 11:55pm Wednesday 6^th August 2025.

We are seeking a passionate Personal Assistant to support the Head of Home Care and Transformation in a full-time permanent role, based in Sydney CBD.

Applications close: 27 July 2025 Sunday

About the Role

• Full-time Permanent (38 hours per week)
• Base pay + salary packaging benefits up to $18,550 (pay less tax) + 12% superannuation
• Hybrid work model (3 days in Sydney CBD, 2 days WFH)

About the opportunity

The Personal Assistant to the Head of Home & Community Care (HACC) and Transformation in Seniors Services will provide administrative support to ensure the smooth operation of daily activities through efficient calendar management, travel coordination and communication handling. This role requires exceptional organisational skills, discretion and the ability to manage multiple priorities in fast-paced environment.

Key responsibilities:

• Oversee activities to ensure alignment with budget, policy, and financial targets.
• Manage complex diaries, travel, meetings, and communications for the Head of Home Care, ensuring seamless daily operations.
• Prepare and coordinate high-quality documents, agendas, minutes, and meeting logistics.
• Support digital transformation and contribute to streamlined processes across Uniting.
• Foster effective relationships with clients and external partners, enhancing Uniting’s reputation.
• Collaborate with teams to deliver projects, avoid duplication, and drive continuous improvement.
• Champion Uniting’s values, uphold professional standards, and contribute to a positive, inclusive team culture.
• Maintain a strong focus on health, safety, wellbeing, and quality management in all activities.
• Engage actively in professional development and performance feedback processes.

Qualifications and Experience:

Essential

• Minimum 3 years of experience as a personal assistant or similar administrative role.
• Excellent organisational and time management skills.
• Strong written and verbal communication abilities.
• High level of discretion and confidentiality.
• Proficiency in Microsoft Office, Suite and calendar management tools.
• Ability to multitask and priorities effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional demeanour and interpersonal skills.

Even Better

• Experience supporting senior executives or leadership teams.
• Knowledge of corporate policies and procedures.
• Event planning or coordination experience.
• Ability to adapt to changing priorities and work independently.
• Basic understanding of budgeting and expense tracking.
• Exposure to or understanding of the aged care or community services sector.

What we offer:

• Maximum allowable up to $8,550 salary packaging available (visit for more information).
• 500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Extensive opportunities for professional growth across Uniting.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• Corporate discounts and cash-back programs with major retailers
• A supportive and inclusive and collaborative work environment.

p>Ready to apply?

We’d love to hear what drew you to Uniting and this opportunity. Please apply through the job portals.

p>For a confidential discussion about the role, please email Sarah from Uniting’s Talent Acquisition Team at for more information.

p>Employment with Uniting is subject to satisfactory background checks, which include National Police Checks and Reference Checks.

Who is Uniting?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We're looking for a capable and collaborative End User Support Specialist to play a key role in delivering high-quality, user-focused IT support across one of our customer organisations.
As a senior member of a cross-functional team, you'll provide technical leadership and contribute to a culture of shared success - handling complex issues, mentoring colleagues, and contributing to service improvement initiatives.
Working in a smaller, highly collaborative environment, you'll have the opportunity to broaden your technical skills across infrastructure and application domains. A key focus of this role is supporting and optimising Microsoft 365 user services and meeting room technologies, including Microsoft Teams Rooms, AV systems, and collaboration tools that enable seamless hybrid work experiences.
This is a hands-on, customer-facing role suited to someone who enjoys variety, takes ownership of outcomes, and is comfortable working across service desk, TechBar, deskside, and training functions.
**Key Responsibilities**
+ Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, TechBar assistance, Microsoft 365 user technologies, and AV/meeting room support.
+ Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
+ Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tool/s.
+ Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance.
+ Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
**Qualifications & Experience**
+ Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
+ Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
+ Experience with management products such as Microsoft Endpoint Configuration Manager and Intune, including scripting or automation using scripts like PowerShell; familiarity with patch deployment and endpoint compliance.
+ ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
+ Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
_This role does require the successful applicant to be an Australian Citizen and hold a_ _or be able to obtain an NV1_ _level security clearance._
**Diverse Team Members, Shared** **Values** **and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values._ _It's_ _about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00163643
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.