2 Case Manager jobs in Australia

Service Delivery - Case Manager

Parramatta, New South Wales Uniting

Posted 5 days ago

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Job Description

full time permanent

About the Role

  • Location: Parramatta, NSW
  • Hours: Permanent Full-time (Monday to Friday)
  • Salary: SCHADS 4.1 $43.08 an hour + salary packaging benefits + Superannuation

The Case Manager supports young people experiencing or at risk of homelessness through the delivery of our accommodation program. This role provides holistic, end-to-end case management—from intake to exit—offering advocacy, advice, and support. The focus is on helping clients access safe, stable, and affordable housing while addressing the underlying barriers that contribute to their housing instability.

Duties and Responsibilities include but are not limited to

  • Provide responsive, person-centred case management to support young people experiencing or at risk of homelessness.
  • Develop, implement, and monitor case plans in collaboration with clients, focusing on realistic and needs-based goals.
  • Coordinate referrals and advocate for clients to access appropriate services and supports.
  • Support clients to build life skills, independence, and self-determination.
  • Maintain accurate records and complete regular reporting in line with organisational and legislative requirements.
  • Collaborate with internal teams and external agencies to ensure timely and effective support.
  • Assist with delegating tasks, managing service transactions, and attending relevant training and development activities.
  • Take a lead role in team meetings and contribute to continuous service improvement.

Essential Requirements:

  • Diploma qualifications in community services, mental health, youth work or equivalent.
  • Previous experience in case management or relevant work experience with young people.
  • Current driver's licence
  • NSW Working with Children Check (Service NSW)
  • First Aid Certificate (or be willing to obtain)

What you need to succeed:

  • Experience working with complex clients , including children and young people impacted by trauma, abuse, or neglect, with insight into the effects on behaviour and development.
  • Familiarity with using outcomes measurement tools to track client progress and inform service delivery.
  • Skilled in conducting assessments, making referrals, and connecting clients to appropriate support services.
  • Solid understanding of child protection, as well as client vulnerabilities including substance use, mental health issues, and legal challenges.
  • Knowledge of the complexities and impacts of domestic and family violence , including legal and social implications.
  • Excellent time management and organisational skills , with the ability to prioritise and manage a varied caseload.
  • Confident using office technology and proficient in Microsoft Office applications (Word, Excel, Outlook).

In return we offer:

  • Maximum allowable up to $8,550 salary packaging available (visit for more information).
  • Comprehensive induction training
  • 500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
  • Affordable access to Fitness Passport— discounted gym memberships to support your best life.
  • Extensive opportunities for professional growth.
  • A supportive and inclusive work environment.

Should you have any questions, please contact Katarina from Uniting’s Talent Acquisition Team at for more information.

p>Applications will be reviewed as soon as they are received.

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

Who is Uniting?


When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

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WMH Nursing Morgan Ward - WMH Clinical Care Coordinator

New South Wales, New South Wales Uniting

Posted 9 days ago

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Job Description

full time permanent

War Memorial Hospital (WMH) is a 3rd Schedule Aged Rehabilitation hospital, situated in Waverley, owned and operated by Uniting and part of the South Eastern Sydney Local Health District (SESLHD). Services are comprised of 24 hour inpatient care, Monday to Friday outpatient departments, several specialist community teams inclusive of Transitional Aged Care, Aged Care Assessment Team, Geriatric Flying Squad, Young Onset Dementia, 7 day a week day centre, 24 hour accommodation service for regional guests and the full range of hospital support services. It is set within beautiful tranquil grounds and is a well-supported team environment.

Learn more about War Memorial Hospital at the following link:

War Memorial Hospital video

This is an exciting professional opportunity for a CNS2 (as per individual) to join the specialist aged rehabilitation inpatient team at WMH. This role is the lead coordination of the patients' continuum of care from point of referral/admission, hospital stay through to discharge. The Clinical Care Coordinator (CCC) is the key contact for all external referrals to WMH. The CCC supports and engages the nursing team in providing optimal person-centred care with effective patient goal setting and management.

The CCC reports to the Nurse Unit Manager and is a valued member of the senior Nurse Leadership team comprising of the NUM, CNC and CNE alongside a committed nursing & multidisciplinary team. The CCC represents on various hospital committees and will be required to maintain a high level of communication internally with staff, patients and carers as well as external to the organisation inclusive of other Local Health District networks.

This position is a full-time permanent role. Uniting is a not-for-profit organisation with competitive salary packaging.

Selection Criteria

  1. Registered Nurse with current Australian Health Practitioner Regulation Agency (AHPRA) registration, a minimum of 3 years full time equivalent post registration experience and in addition holds a post graduate qualification relevant to the clinical speciality e.g., Rehabilitation, Aged Care or other qualifications or equivalent experience deemed appropriate by WMH
  2. Demonstrated competence and advanced knowledge of clinical nursing assessment and treatment skills within Aged Rehabilitation speciality or similar.
  3. Demonstrated understanding of patient centred care and goal setting, with ability to advocate on behalf of the patient for high quality personalised clinical care.
  4. Demonstrated clinical nurse leadership skills which support and enable the professional voice of nursing colleagues within the MDT environment.
  5. Demonstrated experience and ability to facilitate complex discharges in collaboration with the MDT and to liaise with external agencies in relation to patient flow.
  6. Advanced interpersonal communication and networking skills inclusive of oral, written, and presentation skills across a range of audiences, with high level computer literacy in use of MS Office applications and other relevant health databases.
  7. Demonstrated understanding of quality improvement principles and frameworks including unit/service-based projects, initiatives and hospital accreditation processes e.g. National Standards and WHS Profile
  8. 8. Understanding of clinical performance measures at unit level and their context at hospital level, e.g., clinical patient outcomes (FIM), length of stay, public/private patient mix etc.

All Category A NSW Health workers are required to have received an annual seasonal Influenza vaccination or have an approved medical contraindication certificate. COVID-19 vaccinations are strongly recommended for all NSW Health workers.

Enquiries to: Nicky Kirk (NUM ) 0411 271 223

Application Guide: WMH Application Guide

Position Description: WMH PD CCC

Applications Close: Sunday 6th July 2026 @ 11.30pm

WMH is proudly committed to the provision of environmentally sustainable health services. WMH operates under Uniting’s values and Code of Conduct which employees are committed to uphold. It is important that the people who work at Uniting have a sense of commitment to our purpose. We are an equal opportunity employer and we select staff based on merit and experience. Uniting supports an inclusive approach in the workplace.

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