32 Catering Manager jobs in Australia

Title:
Food Service Assistant
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award.
Who We AreKBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, Intelligence Community, NASA and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity. KBR strives to create a safer, more secure and sustainable world by bringing together the best and brightest to deliver technologies and solutions that help our customers accomplish their most critical missions and objectives.
The Mission AheadThis role is with KBR's Government Solutions U.S. division. At KBR Government Solutions, we don't just envision a world that's safer, more secure, and sustainable - we create it. Our legacy of delivering advanced full life cycle professional and technical solutions is matched only by our commitment to operational readiness and innovation. As stewards of critical missions for the Department of Defense, Intelligence Community, NASA, and other key federal entities, we excel in engineering, logistics, operations, science, program management, mission IT, and cybersecurity. United in our quest for excellence, KBR stands at the vanguard, ready to transform possibilities into impactful realities for a better tomorrow.
Who You AreYou're a dedicated and detail-oriented Food Service Assistant with a passion for delivering high-quality food service and ensuring a positive dining experience. With hands-on experience in food preparation, customer service, and kitchen organization, you thrive in a fast-paced environment and excel at maintaining cleanliness and order. Your strong communication skills, attention to detail, and ability to work effectively in teams make you a reliable and supportive member of any food service team.
At KBR, you bring a strong work ethic and a commitment to providing excellent food service while maintaining a clean and organized work area. Known for your ability to multitask and follow food safety standards, you contribute to the smooth operation of the food service department. Your dedication to customer satisfaction and team collaboration aligns with KBR's mission to deliver dependable solutions that enhance everyday operations.
What You'll DoIn the role of Food Service Assistant, your duties will include:
+ Food Preparation - Prepare ingredients by chopping, slicing, marinating, and ensuring proper portioning for recipes.
+ Cooking - Cook food according to restaurant or kitchen standards, following recipes to ensure consistency and taste.
+ Maintain Cleanliness - Ensure the cleanliness of the kitchen, cooking equipment, and utensils. Follow sanitation and food safety standards.
+ Menu Knowledge - Be familiar with the menu, ingredients, and cooking methods to effectively prepare and present dishes.
+ Quality Control - Monitor the quality of ingredients and finished dishes to maintain consistency and high standards.
+ Time Management - Prepare dishes in a timely manner, ensuring all meals are ready according to the service schedule.
+ Collaboration - Work closely with kitchen staff, to manage kitchen operations, communicate orders, and ensure efficient meal preparation.
+ Inventory Management - Assist in tracking and managing kitchen supplies, reporting when ingredients need to be reordered.
+ Compliance - Adhere to health and safety regulations and kitchen procedures, including proper storage of ingredients and food handling techniques.
Requirements:
+ Must be a US or Australian citizen
+ Must Possess an active US Secret or AUS NV-1 Clearance.
+ Must have a minimum of three years of experience in food service or a related field.
+ Must have demonstratable experience following instructions and safely operating kitchen equipment.
+ Must have an understanding of hygiene and food safety rules.
+ Must be capable of standing for long periods of time, lifting heavy items, and working in a fast-paced environment.
+ Must possess excellent customer service and communication skills.
This role will be located in Alice Springs. This position is expected to be onsite 100%.INCLUSION AND DIVERSITY AT KBRAt KBR, we are passionate about our people, sustainability, and our Zero Harm culture.These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.We Deliver - Together.BENEFITSKBR offers a best-in-class total compensation and benefits package including a 401k plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We also support career advancement through professional training and development. Learn more about our benefits. ( KBR EQUAL OPPORTUNITY EMPLOYER STATEMENTKBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
#SF
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
+ **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
+ **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
+ **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary.
+ **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
+ **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
+ **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
+ To be successful in this role you will need the following:
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Background:** You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
+ **Financial Acumen:** Understanding and application of financial indicators for better business decision-making
**QUALIFICATIONS**
.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No

The Role
Weatherford is seeking an experienced Field Service Manager to lead our artificial lift operations with primary focus on reciprocating rod lift (RRL) systems, pump shop operations, and field service excellence. This role ensures the delivery of superior technical service, safety compliance, and operational excellence while managing field teams and maintaining strong client relationships in support of exploration and production activities.
Key Responsibilities
+ Oversee and coordinate all field service activities including RRL system installation, maintenance, troubleshooting, and optimization across multiple locations.
+ Lead, mentor, and develop field service teams and technical personnel through coaching, performance management, and continuous improvement initiatives.
+ Manage pump shop operations including assembly, teardown, inspection, and failure analysis of rod pumps and artificial lift equipment.
+ Demonstrate effective safety leadership and ensure strict adherence to QHSSE standards across all field operations and workshop activities.
+ Conduct root cause analysis on equipment failures, provide technical support, and implement corrective actions to maximize production efficiency.
+ Maintain strong relationships with client representatives, participate in service quality reviews, and support business development opportunities.
+ Develop and manage field activity schedules, resource allocation, and operational cost control while maintaining superior service quality.
Qualifications
+ Bachelor's degree in Mechanical Engineering or related technical discipline required.
+ 8-10 years of oilfield service operations experience with significant focus on artificial lift systems and RRL equipment.
+ Proven supervisory experience managing field service teams in challenging operational environments.
+ Strong technical expertise in beam pumps, artificial lift systems, and maintenance engineering with failure analysis capabilities.
+ Experience with SAP-PM or similar maintenance management systems for work order management and planning.
+ Comprehensive understanding of oilfield safety practices, regulatory compliance, and HSE leadership principles.
+ Professional engineering certification, Middle East operations experience, and artificial lift technology certifications preferred.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Location: Archerfield, QLD, 4108

Full-Time: Immediate start

Job Title: Customer Service Manager

Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.

Job Closure date: 30 days



About the Role:

We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.



Key Duties & Responsibilities

Team Leadership & Development:

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.

• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.

• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.

Customer Service Strategy & Process Improvement:

• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.

• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.

• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

Technical Customer Relations & After-Sales Support:

• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.

• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.

• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.



Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.

• Proven Bachelor Degree or Equivalent.

• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.

• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.

• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.

• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.

• Solid administrative skills and proficiency with CRM systems and standard office software.



How To Apply:

If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.

Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

• Located in Gerringong, NSW.

• Full-Time Position
• Competitive pay, flexibility & great benefits (such as Salary Packaging)

What do we need you to do?

You will have the proven ability to lead and coordinate service strategies in functional areas that include:

• Work for the continuous improvement of our service in line with Accreditation Standards
• Facilitate the development of your team to uphold the unique needs of each client
• Assign work allocations to team members based on their skills and abilities.
• Advocating with and for our clients and their families to enable choice and decision-making that supports independence
• Interpret audits and data, identify trends, provide advice, and implement improvement initiatives.

What do we need you to bring?

• Ideally, we’re looking for previous experience in aged or community care. Still, if you have extensive experience in Social Services, Management or Human Services and have worked in a similar role, we’d love to hear from you, too.
• We are looking for someone who has a good insight into the changes occurring within the Aged Care Sector
• We are also looking for someone with extensive knowledge of AN-NACC and a current AHPRA registration.

Creating a better future for you

Our people are at the heart of everything we do, so we support all our Uniting team members in growing and developing to be their best through our strong commitment to learning, flexibility, and great benefits. Together, we can build a better future for the people we serve, for Uniting and You.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment
• A commitment to offer opportunities to grow your career
• Purchase of additional leave

Click here to learn more about our great benefits: Benefits of working at Uniting

Who is Uniting?

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

How to apply

If this opportunity is of interest we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect

Please know that employment with Uniting will require a National Police Check, Pre-Employment screening and References.

If you're an experienced Residential Service Manager or Senior Aged Care leader looking for a stable, well-supported role where you can genuinely make a difference - this is it!

We're working with a respected, fully accredited aged care provider to find a committed leader for their medium sized facility located on the stunning Victoria coastline. With the current manager transitioning to another site, this is your opportunity to take the lead in a high-functioning home with a strong team and excellent clinical support. You'll be joining a service with low staff turnover, minimal agency use, and long-term residents, making it the perfect environment for a people-focused leader who values quality care and team culture.

The Role:

• Stability you can step into: Only two managers over the past five years

• Accredited and thriving: Fully accredited, reaccreditation not due until June 2026

• Supportive clinical structure: RSM > CCC > RN > EN > PCA - experienced and engaged staff

• Real community impact: Lead a home where residents and staff are deeply connected

• Low-complexity care environment: Long-term residents

• Autonomy with support: Work closely with a GM and Regional CEO who value strong leadership

The Location:

Located on the coast of Eastern Victoria , this community offers a relaxed lifestyle with beaches, national parks, and a welcoming small-town atmosphere. It's ideal for someone ready to trade city traffic for fresh sea air, and enjoy a rewarding role with a manageable scope and strong internal support. It offers excellent boating, fishing, and water sports opportunities. The town is a popular holiday destination, but also home to a close-knit, year-round community. Surrounded by national parks and natural beauty, it offers a peaceful environment with access to essential amenities and services.

What You Bring:

• Proven leadership experience in residential aged care (Facility Manager or similar)

• AHPRA registration as a Registered Nurse (essential)

• Strong operational, clinical, and people management skills

• Ability to lead with empathy, accountability, and a focus on outcomes

• A long-term mindset - someone who wants to grow with the service and the team

Salary & Benefits:

• Up to $160,000 + Super

• $,000 relocation allowance

• 5,000 regional allowance

• Dedicated professional development budget

• Exceptional lifestyle opportunity in a sought-after regional location

If you're ready to bring your leadership to a service that values quality, stability, and people , this is the role you've been waiting for.

Apply now!

Send your CV to or reach out for a confidential discussion.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**Key Responsibilities:**
+ People Leadership and FSE Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region. Build capability and technical expertise within the field team through technical training and individual FSE development plans in collaboration with the Technical Operations Manager. Drive a customer-centric culture with a focus on developing FSEs to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, and installations. Supervise and ensure accurate completion and reporting of PM, breakdown repairs, and installation jobs in the service system. Maintain service quality and prioritize customer happiness. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service sales revenue for the region in collaboration with the Senior Service Manager and Service sales Manager.
+ Safety, Compliance, and Wellbeing: Ensure all FSEs align with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Qualifications & Experience**
+ 4+ years of Technical Service management and/or service business management experience.
+ People leadership and team management experience, with track record in building, developing and coaching a successful FSE team to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Experience leading change, from a process and people perspective.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred)
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Skills & Attributes**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia, 7000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Welcome to Peppina - The Tasman Hotel, Hobart's Signature Restaurant**
Celebrating Massimo Mele's heritage, Peppina borrows his nonna's namesake and gives modern Italian cuisine a local Tasmanian twist. The menu will have a produce driven philosophy - simple, uncomplicated and seasonally changing, using quality ingredients where the local produce is hero and delivered with authenticity.
**The Opportunity**
We're looking for vibrant and committed hospitality professionals to join our Signature Restaurant team! Our knowledgeable **Casual Food & Beverage Service Event Expert** will strive to ensure that guests of Peppina, Hobart will experience a truly immersive and personalised customer experience. You will deliver a level of service that is warm, welcoming and memorable from beginning to end. You have a level of skill that balances elegance with effortless charm.
**About You**
You will have 2 years' experience working in a similar role in a hospitality environment
Genuine interest and knowledge of beer, wine, cocktails and all things food
Strong work ethic and exceptional customer service skills
Excellent communication skills and excellent attention to detail
Valid Responsible Service of Alcohol Certificate
Valid Do Food Safely Certificate
Full working rights in Australia
Willing to be flexible is essential as shifts will include days, evenings, weekends and public holidays
**To Apply**
If you believe you are the right fit for this position, we encourage you to submit your application now.
**Rewards for work, benefits for your lifestyle**
You will join a supportive, progressive and highly experienced team
You can be part of something unique - a rare opportunity to join our food & beverage team
A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
Vast career and learning and development opportunities
Wellbeing programs and initiatives
Enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania and Sydney to Hobart yacht race (just to name a few)
**Connect your passions with a rewarding opportunity.**
We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**About the Role** **:**
This role focuses on leading a team of field service engineers and an ISO17025 calibration laboratory, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**What You'll Do** **:**
+ People Leadership and Team Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) & Calibration technicians within the region. Build capability and technical expertise within the field team through technical training and individual development plans. Drive a customer-centric culture with a focus on development to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, calibrationsand installations. Supervise and ensure accurate completion and reporting of jobs in the service system. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service revenue for the region in collaboration with the Senior Service Manager and Service sales team.
+ Safety, Compliance, and Wellbeing: Ensure team alignment with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Keys to Success:**
**Experience** **& Qualifications**
+ 4+ years of Technical Service management and/or service business management experience.
+ Knowledge of and experience in overseeing ISO17025 calibrations
+ People leadership and team management experience, with track record in building, developing and coaching a successful teams to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Knowledge, Skills, Abilities**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today!** ** Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.