2 Client Relations jobs in Australia
Associate Director, Corporate Account Management
Macquarie Park, New South Wales
BD (Becton, Dickinson and Company)
Posted 11 days ago
Job Viewed
Job Description
**Job Description Summary**
Due to an internal promotion we are looking to add an experienced leader to lead our corporate accounts team across ANZ, based in Sydney.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Associate Director, Corporate Account Management acts as the representation of BD with customers and the industry in Australia and as a Senior Manager for the local team. The primary responsibility is to contribute to Business Growth, through effective direct management of two other CAM and the coaching of the NSW and WA State managers (dotted lined reporting to this role), identify synergies cross Businesses and leverage relationship with key customers' stakeholders to progress Business opportunities.
**Key Responsibilities:**
+ Deliver revenue and gross profit targets across assigned strategic accounts (e.g., Healthscope, HSV, Royal Melbourne, Royal Women's, Northern, Eastern, Epworth, SAN, COBL).
+ Coach and support CAMs and State Managers in progressing business opportunities, identifying BD cross-business synergies, and removing barriers to success.
+ Develop and implement strategic plans to mitigate business risks and capitalize on opportunities arising from healthcare reforms and evolving procurement models.
+ Build and maintain strong relationships with key stakeholders at all levels, acting as the primary account owner to ensure customer needs are met and expectations exceeded.
+ Support contract development, collaborating with BD business units to align on account-specific objectives and create integrated offerings that maximize BD's portfolio value and drive profitability and market share.
+ Lead regular business review meetings with customers to ensure alignment with their evolving needs and expectations.
+ Ensure compliance with BD's legal and corporate standards in all contracts and tenders.
+ Collaborate cross-functionally with Marketing, Sales Management, Customer Service, Inventory Control, and Finance, and actively participate in relevant business unit meetings.
+ Lead monthly team meetings with CAMs and State Managers, and provide key updates to the ANZ Leadership Team.
+ Ensure timely submission of reports as required by BD senior management.
+ Maintain accurate records of business activities and growth initiatives in SFDC.
+ Spend approximately 50% of time in the field, engaging directly with customers and teams.
+ Ensure alignment with BD's core values, and compliance with relevant legislation, ethical standards, and corporate policies.
+ Adhere to the Quality Management System requirements as maintained by BD Australia & New Zealand.
**Skills, Knowledge & Experience required:**
+ Proven sales leadership with 7 - 10 years' experience in sales management in a similar sized healthcare organisation.
+ Tertiary qualifications in Business, Marketing and/or a related field essential (MBA would be preferred)
+ An excellent understanding of the Australian Public and Private hospital system and the key issues of the healthcare industry.
+ Extensive experience in healthcare sales in both the public and private sector.
+ Ability to research, analyse, interpret, and maximise the use of market intelligence
+ Demonstrated ability to effectively present information; ability to respond to queries in a clear and concise manner.
+ Proven ability to create a vision and inspire others to achieve it.
+ Strong sales skills in technical and solution-based selling.
+ Exceptional negotiation skills and business acumen
+ Experience with CRM program management an advantage.
+ Strong project management skills
+ Experience of working cross functionally and collaboratively in an international organisation.
+ Proven track record of developing individuals and promoting a high-performance culture.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Due to an internal promotion we are looking to add an experienced leader to lead our corporate accounts team across ANZ, based in Sydney.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Associate Director, Corporate Account Management acts as the representation of BD with customers and the industry in Australia and as a Senior Manager for the local team. The primary responsibility is to contribute to Business Growth, through effective direct management of two other CAM and the coaching of the NSW and WA State managers (dotted lined reporting to this role), identify synergies cross Businesses and leverage relationship with key customers' stakeholders to progress Business opportunities.
**Key Responsibilities:**
+ Deliver revenue and gross profit targets across assigned strategic accounts (e.g., Healthscope, HSV, Royal Melbourne, Royal Women's, Northern, Eastern, Epworth, SAN, COBL).
+ Coach and support CAMs and State Managers in progressing business opportunities, identifying BD cross-business synergies, and removing barriers to success.
+ Develop and implement strategic plans to mitigate business risks and capitalize on opportunities arising from healthcare reforms and evolving procurement models.
+ Build and maintain strong relationships with key stakeholders at all levels, acting as the primary account owner to ensure customer needs are met and expectations exceeded.
+ Support contract development, collaborating with BD business units to align on account-specific objectives and create integrated offerings that maximize BD's portfolio value and drive profitability and market share.
+ Lead regular business review meetings with customers to ensure alignment with their evolving needs and expectations.
+ Ensure compliance with BD's legal and corporate standards in all contracts and tenders.
+ Collaborate cross-functionally with Marketing, Sales Management, Customer Service, Inventory Control, and Finance, and actively participate in relevant business unit meetings.
+ Lead monthly team meetings with CAMs and State Managers, and provide key updates to the ANZ Leadership Team.
+ Ensure timely submission of reports as required by BD senior management.
+ Maintain accurate records of business activities and growth initiatives in SFDC.
+ Spend approximately 50% of time in the field, engaging directly with customers and teams.
+ Ensure alignment with BD's core values, and compliance with relevant legislation, ethical standards, and corporate policies.
+ Adhere to the Quality Management System requirements as maintained by BD Australia & New Zealand.
**Skills, Knowledge & Experience required:**
+ Proven sales leadership with 7 - 10 years' experience in sales management in a similar sized healthcare organisation.
+ Tertiary qualifications in Business, Marketing and/or a related field essential (MBA would be preferred)
+ An excellent understanding of the Australian Public and Private hospital system and the key issues of the healthcare industry.
+ Extensive experience in healthcare sales in both the public and private sector.
+ Ability to research, analyse, interpret, and maximise the use of market intelligence
+ Demonstrated ability to effectively present information; ability to respond to queries in a clear and concise manner.
+ Proven ability to create a vision and inspire others to achieve it.
+ Strong sales skills in technical and solution-based selling.
+ Exceptional negotiation skills and business acumen
+ Experience with CRM program management an advantage.
+ Strong project management skills
+ Experience of working cross functionally and collaboratively in an international organisation.
+ Proven track record of developing individuals and promoting a high-performance culture.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
This advertiser has chosen not to accept applicants from your region.
0
Team Lead, Pacific Buy-Side, Divisional Account Management
Sydney, New South Wales
S&P Global
Posted 3 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
13
**The Team:**
The Buy-Side Account Management Team is a dynamic, client-centric group dedicated to expanding and deepening relationships across diverse asset-owner and asset-manager clients. Our team values collaboration, innovation, and mentorship, working closely with Sales Specialists, Product, Customer Success, and Legal teams to deliver comprehensive, tailored solutions that drive client success and business growth.
**Responsibilities and Impact:**
We are seeking a highly driven and strategic **Divisional Account Manager** to lead a team of account managers focused on buy-side clients across the Pacific region. This pivotal role blends team leadership, client relationship management, commercial execution, and go-to-market strategy to accelerate growth and client impact.
+ Develop and nurture strong client relationships to achieve revenue targets and meet strategic account objectives across diverse portfolios.
+ Build and execute comprehensive account strategies that identify opportunities for growth and expansion. This includes adopting a structured approach to tracking activity, ensuring pipeline accuracy, and forecasting results effectively.
+ Play a vital role in mentoring members of the account management team, sharing your expertise and fostering a a collaborative, client-centric culture grounded in accountability, innovation, and continuous professional growth.
+ Build and maintain a knowledge of current industry and economic events impacting our clients and the relevance of our products, be seen as the market expert amongst your peers and clients. Your ability to understand the nuances of our clients' business will be essential.
+ Represent S&P Global in key client meetings, industry events, and executive briefings, providing market insights that inform product development and go-to-market strategies.
**What We're Looking For:**
+ Proven experience (6+ years) in account management, sales, or commercial leadership roles within financial services, preferably engaging with capital markets or buy-side clients.
+ Strong understanding of financial workflows and the ability to communicate complex solutions clearly and persuasively.
+ Exceptional communication, negotiation, and presentation skills with confidence engaging clients virtually and in-person. Effective influencer with strong interpersonal skills.
+ Bachelor's or master's degree in a relevant discipline and proficiency in CRM tools (e.g., Salesforce) and Microsoft Office.
+ Client-first mindset with strong relationship-building and partnership skills.
+ Strategic thinker with a growth mindset balancing short- and long-term goals.
+ Collaborative team player who thrives in a cross-functional environment.
+ Creative problem-solver adept at diagnosing challenges and tailoring solutions.
+ Experience leading and mentoring teams, fostering engagement and professional development.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Sydney, New South Wales, Australia
**Grade Level (for internal use):**
13
**The Team:**
The Buy-Side Account Management Team is a dynamic, client-centric group dedicated to expanding and deepening relationships across diverse asset-owner and asset-manager clients. Our team values collaboration, innovation, and mentorship, working closely with Sales Specialists, Product, Customer Success, and Legal teams to deliver comprehensive, tailored solutions that drive client success and business growth.
**Responsibilities and Impact:**
We are seeking a highly driven and strategic **Divisional Account Manager** to lead a team of account managers focused on buy-side clients across the Pacific region. This pivotal role blends team leadership, client relationship management, commercial execution, and go-to-market strategy to accelerate growth and client impact.
+ Develop and nurture strong client relationships to achieve revenue targets and meet strategic account objectives across diverse portfolios.
+ Build and execute comprehensive account strategies that identify opportunities for growth and expansion. This includes adopting a structured approach to tracking activity, ensuring pipeline accuracy, and forecasting results effectively.
+ Play a vital role in mentoring members of the account management team, sharing your expertise and fostering a a collaborative, client-centric culture grounded in accountability, innovation, and continuous professional growth.
+ Build and maintain a knowledge of current industry and economic events impacting our clients and the relevance of our products, be seen as the market expert amongst your peers and clients. Your ability to understand the nuances of our clients' business will be essential.
+ Represent S&P Global in key client meetings, industry events, and executive briefings, providing market insights that inform product development and go-to-market strategies.
**What We're Looking For:**
+ Proven experience (6+ years) in account management, sales, or commercial leadership roles within financial services, preferably engaging with capital markets or buy-side clients.
+ Strong understanding of financial workflows and the ability to communicate complex solutions clearly and persuasively.
+ Exceptional communication, negotiation, and presentation skills with confidence engaging clients virtually and in-person. Effective influencer with strong interpersonal skills.
+ Bachelor's or master's degree in a relevant discipline and proficiency in CRM tools (e.g., Salesforce) and Microsoft Office.
+ Client-first mindset with strong relationship-building and partnership skills.
+ Strategic thinker with a growth mindset balancing short- and long-term goals.
+ Collaborative team player who thrives in a cross-functional environment.
+ Creative problem-solver adept at diagnosing challenges and tailoring solutions.
+ Experience leading and mentoring teams, fostering engagement and professional development.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Sydney, New South Wales, Australia
This advertiser has chosen not to accept applicants from your region.
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