15 Client Relationships jobs in Australia

Relationship Manager
Are you a passionate and engaged sales expert?
Are you interested in building the future of legal technology?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
Due to growth, an exciting opportunity has arisen to join us as the Relationship Manager at LexisNexis (part of RELX) within our Regulatory Compliance (RC) solution line. This role reports into our Senior Sales Manager within a team of 11 consisting of mix of Sales, Business Development and Relationship experts.
This is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
The purpose of this role is to drive maintain and grow an existing portfolio of Regulatory Compliance customers as well as build effective relationships with key stakeholders. The role will be growth target driven with strong relationship building and closing capabilities.
Responsibilities
+ Effectively identify and develop sales opportunities to develop a sales pipeline using prescribed sales methodology
+ Collaborate with the Product Specialist Team, Marketing & BDMs to identify modular upsell and like for like growth
+ Ongoing client visits to promote and demonstrate Lexis Nexis solutions
+ Maintain and grow an existing portfolio of Regulatory Compliance customers
+ Build sales pipeline to achieve monthly or quarterly sales revenue growth target, visit rate targets and renewal rate targets
+ Maintain accurate records of customer and prospective customer contact status in the CRM.
+ Actively build strong relationships with key internal and external stakeholders
+ Attend fortnightly sales meetings and represent the solution line.
+ Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Requirements
+ Appropriate degree qualifications with relevant work experience - preferably the Compliance solutions market.
+ Minimum 3 - 5 years' experience is Sales within a prominent organisation where structure sales and consultative selling approaches are used.
+ Prior experience in solution sales or subscription sales is essential
+ Demonstrated performance against sales objectives.
+ Experience and training in high level account management and client relationship development.
+ Must have excellent interpersonal and communication skills, including the ability to make persuasive presentations to a variety of audiences.
+ Highly developed computer skills including Word, Excel, Database etc.
+ Confidence in dealing with risk and compliance customers and other decision makers is essential.
+ Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
+ Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment
Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
+ About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
are looking to fill this role as soon as possible - apply now to be considered.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Relationship Manager
Are you a passionate and engaged sales expert?
Are you interested in building the future of legal technology?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
Due to growth, an exciting opportunity has arisen to join us as the Relationship Manager at LexisNexis (part of RELX) within our Regulatory Compliance (RC) solution line. This role reports into our Senior Sales Manager within a team of 11 consisting of mix of Sales, Business Development and Relationship experts.
This is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
The purpose of this role is to drive maintain and grow an existing portfolio of Regulatory Compliance customers as well as build effective relationships with key stakeholders. The role will be growth target driven with strong relationship building and closing capabilities.
Responsibilities
+ Effectively identify and develop sales opportunities to develop a sales pipeline using prescribed sales methodology
+ Collaborate with the Product Specialist Team, Marketing & BDMs to identify modular upsell and like for like growth
+ Ongoing client visits to promote and demonstrate Lexis Nexis solutions
+ Maintain and grow an existing portfolio of Regulatory Compliance customers
+ Build sales pipeline to achieve monthly or quarterly sales revenue growth target, visit rate targets and renewal rate targets
+ Maintain accurate records of customer and prospective customer contact status in the CRM.
+ Actively build strong relationships with key internal and external stakeholders
+ Attend fortnightly sales meetings and represent the solution line.
+ Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Requirements
+ Appropriate degree qualifications with relevant work experience - preferably the Compliance solutions market.
+ Minimum 3 - 5 years' experience is Sales within a prominent organisation where structure sales and consultative selling approaches are used.
+ Prior experience in solution sales or subscription sales is essential
+ Demonstrated performance against sales objectives.
+ Experience and training in high level account management and client relationship development.
+ Must have excellent interpersonal and communication skills, including the ability to make persuasive presentations to a variety of audiences.
+ Highly developed computer skills including Word, Excel, Database etc.
+ Confidence in dealing with risk and compliance customers and other decision makers is essential.
+ Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
+ Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment
Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
+ About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
are looking to fill this role as soon as possible - apply now to be considered.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
**Overview**
Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.
**Key Responsibilities**
- The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
- Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders.
- Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
- Identify strategic initiatives that help client's business achieve their goals and drive transformational programs.
- Provide thought leadership / innovation in managing strategic customers.
- Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
- Drive growth and customer satisfaction in the accounts / portfolio.
- Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
- Negotiate commercial terms of engagement.
- Responsible for managing the P&L of portfolio, business planning / budgeting.
- Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.
**Measures**
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.
**Preferred Qualifications**
- 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
- Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.
- Strong knowledge of technology and business segments within the financial services sector.
- Strong connects to the senior business and technology leadership in the Insurance accounts.
- Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.
- Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
- Experience working on onsite / offshore model.
- Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.
- Practitioner mindset towards engaging senior level executives in transformation solutions.
- Strategic thinking, confident and the ability to plan ahead and stay the course.
- Proven track record of improving business performance and winning deals.
- Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.
- Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
- Strong negotiation, communication and facilitation skills.
**Next steps:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Salary >100,000 AUD
Salary: 100,000 and above
Posting Date: 20 May 2025
#LI-ADITIJAIN
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Senior Relationship Manager - Academic
Location: Sydney, Melbourne or Brisbane (flexible working encouraged)
About our TeamAt LexisNexis, we serve over 5 million professionals across 100+ countries, delivering cutting-edge legal content and technologies. Our team is at the forefront of legal transformation, focusing on Academic markets by introducing them to the future of legal research, drafting, and workflow automation-powered by AI and smart content delivery.
We're a tight-knit team of problem-solvers, hunters, and collaborators who are passionate about making a difference. Your work will support the Rule of Law and help small firms thrive in a rapidly evolving digital environment.
Join LexisNexis, a global legaltech leader, at a pivotal time of innovation and growth. With the launch of Lexis+ AI and our brand-new LexisNexis Protégé platform, we're transforming the way law firms access, interpret, and apply legal intelligence-making it faster, smarter, and more accessible than ever.About the Role
The Senior Relationship Manager is responsible for proactively managing and fostering relationships with existing key customers in a significant territory. Identifying value and adding opportunities through a consultative sales approach, increasing portfolio value and retention.
This is a full-time role reporting to the Head of Sales to be based either Sydney, Melbourne or Brisbane with combined home/office-based arrangements offering a flexible work-life balance.
Responsibilities
+ Managing relationships with all customers in territory. Develop and execute commercial growth strategy tailored to the 38 university and 3 PLT key accounts.
+ Cultivate and sustain long-term relationships with key decision-makers at the faculty and student levels.
+ Identify new business opportunities and develop action plans to drive the adoption of AI product offerings.
+ Spearhead initiatives to expand the AI product portfolio across the assigned territory.
+ Monitor market trends and competitor activities to ensure proactive adjustments to the account strategy.
+ Act as the primary point-of-contact for key accounts, ensuring exceptional levels of service and client satisfaction.
Requirements
+ Proven experience in relationship management, account management, or business development with large, complex clients (education sector experience highly regarded).
+ Strong track record of developing and executing commercial growth strategies.
+ Demonstrated success in leading complex commercial negotiations and securing long-term partnerships.
+ Ability to identify and capitalise on new business opportunities, particularly within AI, digital solutions, or SaaS environments.
+ Strong commercial acumen with the ability to align client objectives with business goals.
+ Excellent stakeholder management skills, with the ability to influence decision-makers at senior and operational levels.
+ Exceptional communication and presentation skills, both written and verbal.
+ Strategic thinker who can translate market insights and trends into actionable plans.
+ Collaborative mindset with proven ability to work cross-functionally with marketing, product, and customer success teams.
+ Tertiary qualifications in business, commerce, or a related field (desirable).
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a high-growth, innovation-focused team.
+ Lead conversations about AI in law with tools like Lexis+ AI and Protégé-a first-of-its-kind client engagement platform.
+ Work with an inclusive global company that values flexibility, wellbeing, and career development.
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
LexisNexis and be part of a team that values innovation, integrity, and customer success!
Apply now and take the next step in your career!
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Senior Relationship Manager - Academic
Location: Sydney, Melbourne or Brisbane (flexible working encouraged)
About our TeamAt LexisNexis, we serve over 5 million professionals across 100+ countries, delivering cutting-edge legal content and technologies. Our team is at the forefront of legal transformation, focusing on Academic markets by introducing them to the future of legal research, drafting, and workflow automation-powered by AI and smart content delivery.
We're a tight-knit team of problem-solvers, hunters, and collaborators who are passionate about making a difference. Your work will support the Rule of Law and help small firms thrive in a rapidly evolving digital environment.
Join LexisNexis, a global legaltech leader, at a pivotal time of innovation and growth. With the launch of Lexis+ AI and our brand-new LexisNexis Protégé platform, we're transforming the way law firms access, interpret, and apply legal intelligence-making it faster, smarter, and more accessible than ever.About the Role
The Senior Relationship Manager is responsible for proactively managing and fostering relationships with existing key customers in a significant territory. Identifying value and adding opportunities through a consultative sales approach, increasing portfolio value and retention.
This is a full-time role reporting to the Head of Sales to be based either Sydney, Melbourne or Brisbane with combined home/office-based arrangements offering a flexible work-life balance.
Responsibilities
+ Managing relationships with all customers in territory. Develop and execute commercial growth strategy tailored to the 38 university and 3 PLT key accounts.
+ Cultivate and sustain long-term relationships with key decision-makers at the faculty and student levels.
+ Identify new business opportunities and develop action plans to drive the adoption of AI product offerings.
+ Spearhead initiatives to expand the AI product portfolio across the assigned territory.
+ Monitor market trends and competitor activities to ensure proactive adjustments to the account strategy.
+ Act as the primary point-of-contact for key accounts, ensuring exceptional levels of service and client satisfaction.
Requirements
+ Proven experience in relationship management, account management, or business development with large, complex clients (education sector experience highly regarded).
+ Strong track record of developing and executing commercial growth strategies.
+ Demonstrated success in leading complex commercial negotiations and securing long-term partnerships.
+ Ability to identify and capitalise on new business opportunities, particularly within AI, digital solutions, or SaaS environments.
+ Strong commercial acumen with the ability to align client objectives with business goals.
+ Excellent stakeholder management skills, with the ability to influence decision-makers at senior and operational levels.
+ Exceptional communication and presentation skills, both written and verbal.
+ Strategic thinker who can translate market insights and trends into actionable plans.
+ Collaborative mindset with proven ability to work cross-functionally with marketing, product, and customer success teams.
+ Tertiary qualifications in business, commerce, or a related field (desirable).
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a high-growth, innovation-focused team.
+ Lead conversations about AI in law with tools like Lexis+ AI and Protégé-a first-of-its-kind client engagement platform.
+ Work with an inclusive global company that values flexibility, wellbeing, and career development.
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
LexisNexis and be part of a team that values innovation, integrity, and customer success!
Apply now and take the next step in your career!
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Senior Relationship Manager - Academic
Location: Sydney, Melbourne or Brisbane (flexible working encouraged)
About our TeamAt LexisNexis, we serve over 5 million professionals across 100+ countries, delivering cutting-edge legal content and technologies. Our team is at the forefront of legal transformation, focusing on Academic markets by introducing them to the future of legal research, drafting, and workflow automation-powered by AI and smart content delivery.
We're a tight-knit team of problem-solvers, hunters, and collaborators who are passionate about making a difference. Your work will support the Rule of Law and help small firms thrive in a rapidly evolving digital environment.
Join LexisNexis, a global legaltech leader, at a pivotal time of innovation and growth. With the launch of Lexis+ AI and our brand-new LexisNexis Protégé platform, we're transforming the way law firms access, interpret, and apply legal intelligence-making it faster, smarter, and more accessible than ever.About the Role
The Senior Relationship Manager is responsible for proactively managing and fostering relationships with existing key customers in a significant territory. Identifying value and adding opportunities through a consultative sales approach, increasing portfolio value and retention.
This is a full-time role reporting to the Head of Sales to be based either Sydney, Melbourne or Brisbane with combined home/office-based arrangements offering a flexible work-life balance.
Responsibilities
+ Managing relationships with all customers in territory. Develop and execute commercial growth strategy tailored to the 38 university and 3 PLT key accounts.
+ Cultivate and sustain long-term relationships with key decision-makers at the faculty and student levels.
+ Identify new business opportunities and develop action plans to drive the adoption of AI product offerings.
+ Spearhead initiatives to expand the AI product portfolio across the assigned territory.
+ Monitor market trends and competitor activities to ensure proactive adjustments to the account strategy.
+ Act as the primary point-of-contact for key accounts, ensuring exceptional levels of service and client satisfaction.
Requirements
+ Proven experience in relationship management, account management, or business development with large, complex clients (education sector experience highly regarded).
+ Strong track record of developing and executing commercial growth strategies.
+ Demonstrated success in leading complex commercial negotiations and securing long-term partnerships.
+ Ability to identify and capitalise on new business opportunities, particularly within AI, digital solutions, or SaaS environments.
+ Strong commercial acumen with the ability to align client objectives with business goals.
+ Excellent stakeholder management skills, with the ability to influence decision-makers at senior and operational levels.
+ Exceptional communication and presentation skills, both written and verbal.
+ Strategic thinker who can translate market insights and trends into actionable plans.
+ Collaborative mindset with proven ability to work cross-functionally with marketing, product, and customer success teams.
+ Tertiary qualifications in business, commerce, or a related field (desirable).
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a high-growth, innovation-focused team.
+ Lead conversations about AI in law with tools like Lexis+ AI and Protégé-a first-of-its-kind client engagement platform.
+ Work with an inclusive global company that values flexibility, wellbeing, and career development.
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
LexisNexis and be part of a team that values innovation, integrity, and customer success!
Apply now and take the next step in your career!
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Centurion Relationship Managers curate luxury travel and lifestyle experiences for our Centurion Members.
**About the role**
Centurion Membership offers Card Members access to a world few will ever experience. Our Centurion Members have a dedicated Relationship Manager, someone who can personalise features and benefits to deliver the finest experiences.
**As a Relationship Manager, you will:**
+ Engage deeply with Centurion Members, building strong relationships by understanding their preferences and exceeding expectations
+ Serve as the single point of contact for American Express, supporting requests related to the operation of the Card, from Card Servicing enquiries to queries involving other areas of the enterprise.
+ Curate and plan luxurious travel experiences, secure the finest dining options, and provide access to the most exclusive events
+ Research and stay informed about luxury trends, destinations, and lifestyle offerings to deliver exceptional service
+ Anticipate and personalise solutions to maximise the value of Centurion Membership for each Member
+ Achieve key performance indicators while fostering loyalty and driving profitability
**Skills and experience**
To succeed in this role, you will be:
+ An experienced Travel Agent/Consultant with extensive knowledge of the retail travel industry
+ Skilled in using Global Distribution Systems (GDS) (ideally Sabre)
+ Self-motivated and proactive, with a passion for delivering outstanding experiences
+ Detail-oriented, ensuring accuracy and precision in every interaction and booking
+ Well-articulated with strong written and verbal communication skills, capable of crafting clear, professional, and engaging correspondence
+ A natural relationship builder, confident in inspiring and delighting Centurion Members
+ A problem-solver, resourceful and confident in finding solutions quickly
+ Knowledgeable about luxury products, including airlines, hotels, retail, dining, theatre, fashion, sports, and events
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Travel
**Primary Location:** Australia-New South Wales-Sydney
**Schedule** Full-time
**Req ID:**

Position Title: Client Services Consultant
Reporting Line: Managed Services Manager
Position Purpose:
To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.
Key Responsibilities:
+ Processing of allocated client payrolls
+ Provide inbound telephone support with key objective of 1st Call Resolution
+ Ensure all relevant issues and activities are entered into ADP's Client Information System (CIS) accurately
+ All threatened business to be logged in CIS as per department guidelines & escalated as per requirements to, Management and Team Leaders
+ Ensure client payroll processing schedules are updated and communicated to client as per the Non Negotiable Standards
+ Opportunities for extension business to be identified and acted upon or escalated to relevant departments as appropriate
+ Actively participate in department, team and company activities and initiatives e.g. Occupational Health and Safety, Service Excellence, Australian Customer Service Association, ongoing learning/training activities, team meetings and team building activities
+ Assist with projects and tasks as needed, e.g. client profitability, client pricing, client ageing, etc
+ Daily issue management and closure of technical issues
+ Adherence to all statutory requirements
+ Provide technical support and implementation of the Payline product to our clients, including by not limited to General Ledger, Leave Reworks, On-Line Term Pay Calculations
+ Achievement of Payline & individual KPIs in line with department KPIs and goals
+ Promptly resolve client issues and/or escalate matter as required
+ Other payroll related tasks as requested
+ Client training as required
+ Work flexible hours when required.
Experience:
+ Minimum 18 months Call Centre/Helpdesk experience
+ Experience with MS Office Suite (Word, Excel, Outlook etc)
+ Payroll/customer service experience highly regarded.
+ Demonstrated effective communication to both clients and internal staff (written and verbal)
+ Commitment to delivering World Class Service
+ Ability to work under pressure of time constraints with ability prioritise client issues
+ Effective oral and written communication skills required
+ Must be able to work flexible hours
+ Collaboration as part of a team
+ Displaying excellent phone standards and prompt issue resolution.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Please note:** This is a one-year, fixed-term contractor position with no possibility of conversion to a permanent employee.
**Primary purpose of the role:**
The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
**Key Result Area**
**Strategy, Planning, Acquisition & Deployment**
+ Support the acquisition of new computer or networking hardware
+ Evaluate documented resolutions and analyze trends for ways to prevent future problems.
+ Alert management to emerging trends in incidents.
+ Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
+ Install and configure Citrix applications.
**Operational Management**
+ Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
+ Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
+ Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
+ Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
+ Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
+ Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
+ Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
+ Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
+ Install anti-virus software and ensure virus definitions are up-to-date.
+ Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
+ Test fixes to ensure problem has been adequately resolved.
+ Perform post-resolution follow ups to help requests.
**Competencies** (attitude, skills, typical qualifications & experience)
+ 3 years' experience administrating both Citrix and physical clients remotely and on-site
+ Experience documenting and maintaining configuration and process information
+ Bachelor Degree or equivalent in Information Systems
+ Strong customer service orientation.
+ Proven analytical and problem-solving abilities.
+ Ability to effectively prioritize and execute tasks in a high-pressure environment.
+ Strong interpersonal and oral communication skills.
+ Ability to present ideas and solutions in user-friendly language.
+ Highly self-motivated and directed.
+ Keen attention to detail.
+ Strong knowledge of software quality assurance best practices
+ Skilled at working within a team-oriented, collaborative environment.