15 Client Relationships jobs in Australia

**About the role: ** We are currently looking for a Relationship Manager - Secondary Schools Division to join our team. As a Relationship Manager - Secondary Schools Division you will be Reporting into Schools Sales Manager, to drive, grow and achieve sales targets and build lasting relationship with customers. This role involves identifying new sales opportunities, managing customer relationships, and achieving sales targets. The Relationship Manager - Secondary Schools Division will have a strong understanding of the sales process, excellent communication skills, and a passion for meeting and exceeding goals.
**Our team:**  Pearson Schools is a market leader in the K-12 education space in Australia and is part of a global learning company where you can unleash your talents while helping millions of people make progress in their lives through learning. By joining the team, you can help us build a more inclusive learning culture where everyone-regardless of what they look like, where they come from, or what they believe-has the capability to unlock new skills and claim new opportunities through learning
**Our Purpose - Add Life to a Lifetime of Learning**
**As a Relationship Manager - Secondary Schools Division, you'll be responsible for:**
**Account Management: ** This role functions as a subject matter expert for new and existing customers, forging trust, and reliability. Your ability to understand their needs, anticipate challenges, and provide innovative solutions will set the tone for enduring partnerships. You will identify/implement business solutions to assist in driving customer revenue. 
**New Business:**  You will be a fantastic communicator and will have strong networking skills and a fearless attitude towards developing business and networking. You're a quick thinker with the ability to drive new sales opportunities through the development and implementation of business development projects to drive revenue. 
**Customer Engagement** : Working with existing clients to develop increased sales within the current network by targeting unrealised potential, training, coaching and motivating customers and their staff to greater sales results. 
**Drive Sales & Promotion** : Developing strategic relationships with both existing and prospective customers. Contact key decision makers on a systematic basis to ensure maximum exposure of Pearson products and services, and ensure sales calls are strategically targeted to provide results. 
**Key Stakeholder management** : Work closely with the relevant key stakeholder e.g. Marketing Managers, Content team, to gain the appropriate product knowledge 
Maintain high-level knowledge of technology-related sales tools including SFDC and power point, one CRM
**To be successful in this role, you will ideally have: **
Bachelor's degree in business, Marketing, Communications, or a related field (ideal)
Minimum of 3 years of experience in sales or a related field, with a proven track record of meeting or exceeding sales targets.
Excellent verbal and written communication skills
Strong Negotiation and closing of sales skills
Strong Organizational and time management skills. 
Results driven with strong desire to achieve and exceed goals.
**Flexible working** : We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click 'Apply Now' to create your application online. 
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Sales
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20265

Relationship Manager
Are you a passionate and engaged sales expert?
Are you interested in building the future of legal technology?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
Due to growth, an exciting opportunity has arisen to join us as the Relationship Manager at LexisNexis (part of RELX) within our Regulatory Compliance (RC) solution line. This role reports into our Senior Sales Manager within a team of 11 consisting of mix of Sales, Business Development and Relationship experts.
This is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
The purpose of this role is to drive maintain and grow an existing portfolio of Regulatory Compliance customers as well as build effective relationships with key stakeholders. The role will be growth target driven with strong relationship building and closing capabilities.
Responsibilities
+ Effectively identify and develop sales opportunities to develop a sales pipeline using prescribed sales methodology
+ Collaborate with the Product Specialist Team, Marketing & BDMs to identify modular upsell and like for like growth
+ Ongoing client visits to promote and demonstrate Lexis Nexis solutions
+ Maintain and grow an existing portfolio of Regulatory Compliance customers
+ Build sales pipeline to achieve monthly or quarterly sales revenue growth target, visit rate targets and renewal rate targets
+ Maintain accurate records of customer and prospective customer contact status in the CRM.
+ Actively build strong relationships with key internal and external stakeholders
+ Attend fortnightly sales meetings and represent the solution line.
+ Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Requirements
+ Appropriate degree qualifications with relevant work experience - preferably the Compliance solutions market.
+ Minimum 3 - 5 years' experience is Sales within a prominent organisation where structure sales and consultative selling approaches are used.
+ Prior experience in solution sales or subscription sales is essential
+ Demonstrated performance against sales objectives.
+ Experience and training in high level account management and client relationship development.
+ Must have excellent interpersonal and communication skills, including the ability to make persuasive presentations to a variety of audiences.
+ Highly developed computer skills including Word, Excel, Database etc.
+ Confidence in dealing with risk and compliance customers and other decision makers is essential.
+ Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
+ Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment
Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
+ About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
are looking to fill this role as soon as possible - apply now to be considered.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Relationship Manager
Are you a passionate and engaged sales expert?
Are you interested in building the future of legal technology?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
Due to growth, an exciting opportunity has arisen to join us as the Relationship Manager at LexisNexis (part of RELX) within our Regulatory Compliance (RC) solution line. This role reports into our Senior Sales Manager within a team of 11 consisting of mix of Sales, Business Development and Relationship experts.
This is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
The purpose of this role is to drive maintain and grow an existing portfolio of Regulatory Compliance customers as well as build effective relationships with key stakeholders. The role will be growth target driven with strong relationship building and closing capabilities.
Responsibilities
+ Effectively identify and develop sales opportunities to develop a sales pipeline using prescribed sales methodology
+ Collaborate with the Product Specialist Team, Marketing & BDMs to identify modular upsell and like for like growth
+ Ongoing client visits to promote and demonstrate Lexis Nexis solutions
+ Maintain and grow an existing portfolio of Regulatory Compliance customers
+ Build sales pipeline to achieve monthly or quarterly sales revenue growth target, visit rate targets and renewal rate targets
+ Maintain accurate records of customer and prospective customer contact status in the CRM.
+ Actively build strong relationships with key internal and external stakeholders
+ Attend fortnightly sales meetings and represent the solution line.
+ Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Requirements
+ Appropriate degree qualifications with relevant work experience - preferably the Compliance solutions market.
+ Minimum 3 - 5 years' experience is Sales within a prominent organisation where structure sales and consultative selling approaches are used.
+ Prior experience in solution sales or subscription sales is essential
+ Demonstrated performance against sales objectives.
+ Experience and training in high level account management and client relationship development.
+ Must have excellent interpersonal and communication skills, including the ability to make persuasive presentations to a variety of audiences.
+ Highly developed computer skills including Word, Excel, Database etc.
+ Confidence in dealing with risk and compliance customers and other decision makers is essential.
+ Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
+ Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment
Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
+ About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
are looking to fill this role as soon as possible - apply now to be considered.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。**
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**社員タイプ:**
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
Our Culture
Your passion, integrity and experience are integral to Cognizant's success. You will be welcomed into a dynamic and expanding global leader in IT and Business Consultancy. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients are fundamental to your success. In return, you will be empowered with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.
At Cognizant we recognize that companies that are open and welcoming to a multi-cultural diverse workforce will thrive with fresh perspectives and collaborative knowledge.
Cognizant is focused on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
Job Summary:
As a Client Relationship Manager, you will work with our Client's business and Cognizant's technology practices to identify, propose and sell cutting edge and innovative solutions that help our clients succeed as leading players in the Manufacturing, Logistics, Industrials and Utilities business segment.
The role will report into the Client Partner for this business segment at Cognizant and be responsible for identifying new opportunities, pursuits, leveraging global partnerships and building strong client relationships.
Key Responsibilities:
+ Creating sales strategy and business growth plans across Client's business focusing on meeting their challenges and goals and resulting in repeated revenue streams.
+ Be the Trusted "Digital Technology" Partner & Advisor to the Client and engage with C suite stakeholders
+ Collaborate with Cognizant teams onsite and offshore to develop solutions for Client's success.
+ Being responsible for successful and seamless delivery of the projects/services within the account.
+ Manage account operations - these include commercial operations, process, coordination etc.
Key Skills and Experience
+ Strong Sales & successful Account Management experience working with leading Global Software Outsourcing companies in Australia with experience in selling Digital, IT & BPS deals.
+ Strong knowledge and understanding of industry trends for Manufacturing, Industrials, Logistics and Utilities companies.
+ Strong Business acumen with focus on growth and expansion
+ Proven experience in consulting or delivery, demonstrating a strong track record of successfully managing and executing client projects.
+ Passion for technology and focus on the new age digital solutions including Cloud, Analytics, CX, Data, Automation.
+ Experience working with multi-variate teams to design winning proposals.
+ Experience in contract and commercial negotiations
+ Ability to establish long lasting relationships across all levels of Businesses.
**#LI-ADITIJAIN**
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
**Overview**
Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.
**Key Responsibilities**
- The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
- Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders.
- Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
- Identify strategic initiatives that help client's business achieve their goals and drive transformational programs.
- Provide thought leadership / innovation in managing strategic customers.
- Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
- Drive growth and customer satisfaction in the accounts / portfolio.
- Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
- Negotiate commercial terms of engagement.
- Responsible for managing the P&L of portfolio, business planning / budgeting.
- Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.
**Measures**
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.
**Preferred Qualifications**
- 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
- Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.
- Strong knowledge of technology and business segments within the financial services sector.
- Strong connects to the senior business and technology leadership in the Insurance accounts.
- Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.
- Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
- Experience working on onsite / offshore model.
- Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.
- Practitioner mindset towards engaging senior level executives in transformation solutions.
- Strategic thinking, confident and the ability to plan ahead and stay the course.
- Proven track record of improving business performance and winning deals.
- Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.
- Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
- Strong negotiation, communication and facilitation skills.
**Next steps:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Salary >100,000 AUD
Salary: 100,000 and above
Posting Date: 20 May 2025
#LI-ADITIJAIN
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Our Mission**
At Industrial Scientific, we are committed to ending workplace deaths by 2050. We hire smart, motivated people and give them the tools and support to make a meaningful impact. Our Customer Success Relationship Managers are key to achieving this vision through proactive engagement with customers, ensuring safety, and expanding the use of our life-saving technologies.
**Role Overview**
The Customer Success Relationship Manager will be responsible for driving revenue growth by maintaining and expanding our subscription-based gas detection fleet management program-iNet®-across APAC. This includes nurturing long-term customer relationships, preventing iNet churn, identifying upsell opportunities, and providing strategic technical solutions that ensure safety and compliance in hazardous environments.
Core tasks include: preventing subscription cancellations, solving product issues related to application or quality, ensuring successful delivery and deployment of safety solutions, and supporting the commercial team to grow the business. Success is measured by KPIs such as churn rate, issue resolution time, deployment success rate, and revenue growth from upsells/expansions.
You'll act as a trusted advisor, blending technical expertise with sales acumen to connect customer needs to our cloud-connected, real-time safety solutions. Daily workflows involve a mix of virtual and in-person activities, such as technical diagnostics, installations, troubleshooting, training sessions, and performance follow-ups, all aimed at proactive issue resolution and business growth. If you have experience as a service engineer or on-site support specialist for hardware/equipment (e.g., gas detectors, sensors, or industrial systems), this is your opportunity to advance into a business-oriented role-leveraging your fieldwork skills to drive renewals, expansions, and customer success. This is a full-time position based on a 40-hour work week, with up to 50% travel for site visits and flexibility for remote work.
**Key Responsibilities**
**Customer Engagement and Growth:**
+ Prevent subscription cancellations by proactively monitoring customer satisfaction, addressing pain points early, and fostering loyalty through regular check-ins, value demonstrations, and personalized retention strategies-directly supporting churn prevention KPIs.
+ Identify and pursue upsell/cross-sell opportunities for devices, services, analytics tools, and enhancements, aligning with customer objectives to expand adoption and revenue, while collaborating with the commercial team to support business growth initiatives.
**Technical Support and Solutions:**
+ Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
+ Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of iNet systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
+ Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
**Training and Enablement:**
+ Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, and iNet processes to promote successful adoption and best practices-conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success.
**Partner and Internal Collaboration:**
+ Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality-through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
+ Collaborate with cross-functional teams (e.g., sales, product management, engineering, service, and product performance) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements-participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
+ Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
**Additional Duties:**
+ Manage assigned projects (e.g., process improvements like Kaizen) and adapt to other responsibilities as needed in a dynamic environment, such as documenting daily support interactions in tracking systems for trend analysis and reporting.
**Performance Metrics and KPIs:**
+ Achieve targets related to core tasks, including: low churn rates (e.g., subscription retention above 95%), timely resolution of application/quality issues, high engagement and customer satisfaction, and contributions to business growth (e.g., upsell revenue targets).
**Required Qualifications (Non-Negotiable):**
+ 3-5 years of experience in a customer-facing role such as service engineering, on-site support, sales engineering, or technical support for industrial instrumentation (e.g., mining, oil & gas, chemicals, or safety systems)-transferable skills from hardware/equipment backgrounds are highly valued, including hands-on experience with installations, commissioning, diagnostics, and issue resolution to support core tasks like deployment success and quality problem-solving.
+ Proven success in preventing churn, growing accounts through upsell/cross-sell, and delivering high customer satisfaction in quota-driven or fast-paced environments, with a track record of meeting KPIs like retention rates and revenue growth.
+ Strong technical aptitude in instrumentation, wireless technology, cloud-based solutions, or industrial safety systems, with advanced analytical/problem-solving skills for technical diagnostics (e.g., using diagnostic tools, software, and data analysis to identify and resolve issues efficiently, including application/quality-related problems).
+ Proficiency in providing virtual technical support (e.g., remote troubleshooting via video, email, or CRM tools) and in-person support (e.g., on-site repairs, installations, and verifications), with the ability to adapt methods based on customer needs and urgency to ensure successful deployments and issue resolutions.
+ Demonstrated ability to work collaboratively with cross-functional teams, including coordinating with sales, engineering, product, and service groups to drive resolutions, share insights, and contribute to team projects-requiring strong interpersonal skills for effective communication, alignment on core tasks like business growth support, and KPI achievement.
+ Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences (e.g., technicians to executives) and influence stakeholders.
+ Ability to work independently, prioritize workloads, and self-direct learning for new products/applications, while managing a mix of virtual and field-based tasks.
+ Willingness to travel up to 50% based on customer and business needs, with a valid driver's license.
+ Fluency in English (written and spoken) and comfort working remotely.
+ After onboarding: Thorough understanding of Industrial Scientific products, applications, services, bug/defect tracking, and iNet offerings (training provided).
+ Bachelor's degree in Engineering, Science, or a related technical field, or equivalent work experience.
**Preferred Qualifications:**
+ Experience with detectors, portable industry devices, handheld equipment, or wireless hardware.
+ Familiarity with after-sales service, project management, or partner training.
+ Demonstrated sales acumen in a technical context.
**Why Join Us?**
+ Be part of a purpose-driven organization saving lives every day.
+ Work in a dynamic and innovative environment with industry-leading technology.
+ Career development and internal mobility opportunities across the region.
+ Flexible work environment with autonomy and trust.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Industrial Scientific**
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at