46 Client Side jobs in Australia

**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.

Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organisations. Through its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualise, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognised 13 years in a row by _Fortune_ and _Great Place to Work®_ for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
We are looking for a Client Executive to join our Australia team.
What will you be doing?
The Client Executive's role is to develop and lead WWT's relationship with one or more strategic enterprise customers.
This role will involve establishing relationships at senior levels within your customer(s). You will be responsible for effectively selling WWT's advanced suite of solutions, services and capabilities across all levels of the customer, supported by an extended team of highly skilled individuals. You will also focus on driving the Strategic Account Planning and Execution. The role may require both domestic and international travel.
Responsibilities:
+ Lead the mission for WWT as an Executive Level sales professional for one or more strategic customers, by providing leadership to a team of sales professionals.
+ Drive sales achievement through a customer-centric approach to your business.
+ Provide accurate forecasting and execution on calculated areas within your account; assist team members with deal qualification and strategy to promote sales.
+ Expert-level strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.
+ Work with various WWT team members, Technical Leadership and Directors on business solutions which will both enhance WWT's role with our customer as well as drive profitability.
+ Engage our company "Subject Matter Experts" to create integrated solutions that address customers' complex problems.
+ Ability to drive high-level to expert-level strategy meetings with complex and advanced designs.
Qualifications:
+ 7-12+ years' sales experience in a relevant industry and 7-10+ years of experience managing/leading a book of significant business.
+ Candidates must have a successful track record in sales.
+ Proven large account management with multiple business streams, cross-functional team utilisation and developing innovative business solutions solving complex business challenges for a customer. Proven P&L management experience is a plus.
+ Executive-level customer experience and current relationships are essential for success.
+ Experience with consultative services sales approach and/or disruptive technology is highly desired.
+ Understanding the diverse selling motions of Australian enterprise; including contracts and programmes and an ability to creatively identify traditional and non-traditional paths to market.
+ Outstanding communication and financial skills required.
+ Leadership experience a plus.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-BL1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1- and ask for Human Resources.

**Job Summary**
We are looking for an experienced, connected and energetic Senior Client Executive to join our growing Defence and Intelligence team. The successful candidate will be focused on nurturing and growing business within NetApp's defence portfolio. As the territory's Client Executive, you will be customer obsessed and work closely with the territory's Solutions Engineer to cultivate meaningful and impactful relationships across your customer-base. You will develop an understanding of your customer's needs, strategies, and priorities, and leverage NetApp's leadership across Data Management, CloudOps, Hybrid Cloud, and Application Modernisation to help them achieve their goals.
**Job Requirements**
+ **Customer Partnerships** : owning the business relationship with the customer and ensuring continual focus on strengthening the partnership and gaining an intimate understanding of their business
+ **Territory Strategy** : defining, owning, and guiding the execution of the territory and account strategy
+ **Team Management:** leading the team to work as one, to effectively deliver against the customers business outcomes
+ **Sales Ownership:** maintaining strong sales hygiene, cadence, and intimate understanding of your customers business to provide accurate forecasting
+ **Customer Education:** facilitating continued education to customers and partners to ensure their continual commercial and technical knowledge across NetApp technologies and services
+ **Stakeholder Management:** on-going management of stakeholder relationships, both internally and externally, across the sales lifecycle
+ **Channel Engagement:** working closely with NetApp partners to provide value-based solutions that focus on enabling the execution of the customer's strategy
**Skills and Experience Required**
You will be joining a high-performing, motivated and intimate team who play a pivotal role in the future growth of the NetApp ANZ business. To be successful in this role you will;
+ Hold NV1 AGSVA or higher Clearance
+ Possess a proven track record of engagement within defence industry.
+ Have a passion for identifying and building new business opportunities, devising effective sales strategies and leading your team through execution
+ Possess an extensive network with a strong reputation within the Intelligence and Defence communities
+ Strive to be a lifelong learner and possess a curious and creative mindset
+ Possess both the technical background and business acumen to effectively engage and build influential and productive relationships across all levels of the customers business
+ Be an exceptionally strong analytical thinker with strong communication and presentation skills.
+ Understand the value of a team and effectively leverage cross-functional teams to achieve a common set of goals
+ Value and enjoy building and maintaining strong collaborative relationships which encourage out-side-the-box thinking amongst your peers
Perfection is not required - if you're excited about this role and feel that you have relevant experience, but not sure if you meet 100% of the criteria please apply, we would love to speak with you!
131654
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Role Summary**
The Global Client Manager (GCM) is responsible for generating new revenue through the sale of high-bandwidth IP transit services and associated value-added solutions to ISPs and internet-centric companies across domestic and international markets. This role is focused on transactional acquisition of new logos and requires strong analytical capabilities in both technical and commercial terms.
The GCM may also manage existing accounts, ensuring high levels of customer satisfaction while driving incremental revenue. The role demands strategic coordination across geographies and functions within the Global IP Network (GIN) ecosystem.
**Key Responsibilities**
+ Drive new business acquisition through targeted sales of IP transit and internet infrastructure services.
+ Analyze and negotiate complex technical and commercial terms with prospective clients.
+ Manage assigned accounts, ensuring retention, satisfaction, and growth.
+ Coordinate cross-functional engagement across GIN teams to deliver seamless client experiences.
+ Develop and execute strategic plans for customer engagement and revenue growth.
+ Maintain strong relationships with clients, especially those fluent in Chinese, Korean, and Bahasa Indonesia.
+ Stay current with industry trends, competitive landscape, and emerging technologies.
**Qualifications & Experience**
+ Proven experience in internet infrastructure sales, ideally with a telco or IP transit background.
+ Strong understanding of IP routing, cloud services, server environments, and internet backbone technologies.
+ Demonstrated success in managing complex sales cycles and achieving revenue targets.
+ Multilingual communication skills: Chinese preferred, with Korean and Bahasa Indonesia as strong assets.
+ Ability to work independently in a remote setup while coordinating across global teams.
+ Advanced planning and strategic thinking skills with high business acumen.
#L1-APAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
**Australian Citizen with NV1 Security Clearance Required**
We are seeking a highly motivated and experienced Client Executive to drive IT solution sales and build strategic relationships within the Federal Government public sector, based in Canberra.
The ideal candidate is an advanced subject matter expert who possess a deep understanding of government procurement processes, a proven track record of exceeding sales targets, and the ability to navigate complex agency structures. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business.
The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts. This role requires a consultative sales approach, focusing on understanding the unique challenges and objectives of federal government clients and aligning our diverse portfolio of IT solutions and services to meet their needs.
+ Strategic Account Management
+ Business Development
+ Solution Selling
+ Tender and Proposal Management
+ Stakeholder Engagement & Networking
+ Contract Negotiation
+ Market Intelligence
+ Forecasting and Reporting
+ Collaboration
+ Compliance
**To thrive in this role, you need to have:**
+ An AGSVA NV1 Security Clearance is required as the role requires access to sensitive information that is not intended for public release.
+ Minimum of 7+ years of demonstrable success in a strategic account management or business development role within the IT industry, specifically selling complex solutions and services to Federal Government agencies in Australia.
+ Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.
+ Proven track record of consistently meeting or exceeding sales quotas.
+ In-depth understanding of Australian Federal Government procurement processes, panel arrangements, and contracting mechanisms.
+ Strong existing network of contacts within Federal Government departments and agencies is highly desirable.
+ Exceptional Communication Skills
+ Strong Negotiation and Influencing Skills
+ Consultative Sales Acumen
+ Strategic Thinking
+ Relationship Building
+ Results-Oriented
+ Team Player
+ Relevant vendor certifications would be advantageous.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Client Engagement Manager (ADP Lyric HCM)**
**Position Title:** Client Engagement Manager (ADP Lyric HCM)
**Reporting Line:** Client Engagement Team Manager (ADP Lyric HCM)
**Position Purpose:** To provide high-quality support to clients of ADP and participate in associated payroll operational activities.
**Key Responsibilities:**
+ Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: o System and technical support o General enquiries o Legislation support including month-end and year-end requirements o Report building & reconciling all aspects of payroll
+ Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts
+ Act as Payroll consultant to our clients, know their business payroll policies and support them for smooth processing by engaging with the client from their kick-off with ADP
+ Work on support and escalation tickets daily and provide a status update report on tickets actioned at the end of the day. Oversee client-escalated tickets through triage and resolution. Follow up with internal teams with appropriate updates and ensure tickets are updated and closed promptly within SLAs. Ability to estimate and escalate where required.
+ Maintain internal knowledge base and external documentation including workarounds and issues impacting the processing of payroll. All client's process SOPs are required to be up-to-date in line with the evolving system and the payroll checklist.
+ Build and manage client relationships with regular touch points and monthly proactive meetings by being their single point of contact from ADP.
+ Own the testing of release manifests and features development within the agreed timelines; document the testing and drive it by collaborating with the Development team and other stakeholders, building workarounds where required.
+ Support the parallel activities for the Implementation clients to ensure quicker go-lives, where required.
+ Work with internal teams and clients to identify, build and refine payroll best practice processes.
+ Identify and recommend continuous system and process improvements.
+ Investigate and resolve client escalations on time.
+ Manage client expectations in a rapidly changing environment.
+ Manage and deliver ongoing client education related to client queries and/or escalations.
+ Contribute towards process documentation and perform User Acceptance Testing of new system features as required.
+ Contribute to client experience measures (Retention and Net Promotor Score) and business-related performance goals.
+ Tasks and responsibilities may be reviewed and updated following ADP Lyric HCM Payroll phases.
+ Performs other related duties as assigned.
+ Meet the KPIs as assigned on timeliness and accuracy of payrolls; tickets and testing (UAT & features).
**Experience:**
+ Minimum 3+ years of Customer Service experience -- via multiple channels (self-service, phone, live chat support)
+ Strong knowledge of payroll practices and operations is essential
+ Comprehensive understanding of current Australian and New Zealand payroll legislation
+ Demonstrated ability to investigate issues and find solutions
+ Strong analytical and problem-solving experience
+ Advanced computer skills including Microsoft Word and Excel
**Certifications / Qualifications:**
Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable).
Relevant experience may be accepted and will be considered in place of formal qualifications.
**Skills:**
+ Effective Communication
+ Time Management
+ Process Improvement
+ Stakeholder Management Risk & Compliance Management
+ Change Management
+ Ability to work independently or as part of a team
+ Attention to Detail
+ Creative Design Thinking
**Key Stakeholders:**
ADP Clients
EPS
Relationship Management
Implementation Consultants
Technical Support Consultants
APAC CoE (GPT - Product Development)
**Acknowledgement:**
Manager Signature Date
Associate Signature Date
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Position Title: Client Services Consultant
Reporting Line: Managed Services Manager
Position Purpose:
To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.
Key Responsibilities:
+ Processing of allocated client payrolls
+ Provide inbound telephone support with key objective of 1st Call Resolution
+ Ensure all relevant issues and activities are entered into ADP's Client Information System (CIS) accurately
+ All threatened business to be logged in CIS as per department guidelines & escalated as per requirements to, Management and Team Leaders
+ Ensure client payroll processing schedules are updated and communicated to client as per the Non Negotiable Standards
+ Opportunities for extension business to be identified and acted upon or escalated to relevant departments as appropriate
+ Actively participate in department, team and company activities and initiatives e.g. Occupational Health and Safety, Service Excellence, Australian Customer Service Association, ongoing learning/training activities, team meetings and team building activities
+ Assist with projects and tasks as needed, e.g. client profitability, client pricing, client ageing, etc
+ Daily issue management and closure of technical issues
+ Adherence to all statutory requirements
+ Provide technical support and implementation of the Payline product to our clients, including by not limited to General Ledger, Leave Reworks, On-Line Term Pay Calculations
+ Achievement of Payline & individual KPIs in line with department KPIs and goals
+ Promptly resolve client issues and/or escalate matter as required
+ Other payroll related tasks as requested
+ Client training as required
+ Work flexible hours when required.
Experience:
+ Minimum 18 months Call Centre/Helpdesk experience
+ Experience with MS Office Suite (Word, Excel, Outlook etc)
+ Payroll/customer service experience highly regarded.
+ Demonstrated effective communication to both clients and internal staff (written and verbal)
+ Commitment to delivering World Class Service
+ Ability to work under pressure of time constraints with ability prioritise client issues
+ Effective oral and written communication skills required
+ Must be able to work flexible hours
+ Collaboration as part of a team
+ Displaying excellent phone standards and prompt issue resolution.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
**Main Duties and Responsibilities**
+ Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
+ Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
+ Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities.
+ Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
+ Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
+ Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
+ To be commercially aware, dealing with internal and external customers to increase business profitability.
+ To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
+ To build and maintain strong relationships with all internal departments and work as part of a team.
+ Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
+ The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
+ Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
+ Identify weak shipping routes in terms of service expectation and profitability.
+ Presto Champion for Branch (if applicable).
**Requirements:**
+ Experience of Courier or Freight Industry
+ Understanding of Aviation/Airline Networks desired
+ PC/System Literate
+ Ability to deal with enquiresand day to day issues.
+ Working with key decision makers
+ Able to influence others to ensure business targets are met
+ Working within a busy environment
+ Excellent communication skills
+ Excellent problem solving and prioritization skills essential
+ Excellent teamwork skills
+ Flexibility in working hours required
+ Weekend coverage, ability to handle shift work required in Customer Services
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.
We pride ourselves on creating content that gets people talking. Whats more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.
We now have a permanent full-time role available in our **Sydney** office for a Client Services Analyst to support our critical help-desk function.
**Enough about us! What youll do as a Client Services Analyst:**
The purpose of this role is to provide reactive and proactive incident resolution and service request management for technology applications, software, hardware and network systems, including user administration. This role works within a team environment supporting a dynamic and fast-paced media business.
**Functions will also include:**
+ Provide accurate Incident resolution and Service Request management, within established SLA time frames, meeting or exceeding user requirements and expectations.
+ Manage Incidents and Service Requests effectively; ensuring information is captured in the appropriate Management System for future reference and analysis.
+ Liaise with internal support teams, both local and international, and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLAs.
+ Facilitate the acquisition and installation of hardware and software for users required by the business.
+ Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
+ Securely maintain the IT Operational and physical environments in line with corporate security policies, standards and work practices.
**What are we looking for in a Client Services Analyst? Whats important?**
+ Ideally 2 years of experience working in an IT service/help desk role
+ Relevant tertiary or industry certified qualifications
+ A strong customer service and work ethic
+ Excellent analytical and problem-solving skillsVery effective verbal and written communication skills
+ Sound knowledge of Microsoft Office and media applications such as Adobe Creative Suite
+ Experience supporting both Windows and Mac desktop environments
+ Experience in using IT Service desk incident management processes, ticketing systems
+ Active Directory and Desktop Remote Management tools highly advantageous
+ Experience working in broadcast media would highly desirable
Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.
Were honoured to have been named on Diversity Council Australias annual list of Inclusive Employers in 2023-24 and 2024-25. This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.
Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.
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Reasonable adjustments
Paramount recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and be considered for this position. If we can make some adjustments to our recruitment/interview process to help set you up for success please contact us at Adjustments include but are not limited to; alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times.
ViacomCBS is an equal opportunity employer (EOE) including disability/vet.
At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.