76 Cloud Support jobs in Australia

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT DATA is looking for an experienced Azure Sales Specialist to join our Cloud Services team. This role can be based in Sydney, Melbourne, Brisbane or Canberra.
The Azure Principal Cloud Sales Specialist is a seasoned subject matter expert on AWS Cloud Solutions and primarily pursues, and lands qualified leads, across their assigned market segment.
The Cloud Sales Specialist identifies new opportunities from a selection of existing accounts in addition to net new client acquisition, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their strategic needs.
The Cloud Sales Specialist works directly with clients at a variety of levels, as well as internal subject matter experts. This role leads the sales cycle end to end, by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.
**What You'll Be Doing**
+ Identify and act on new sales opportunities within an account or set of accounts and work with the sales teams to drive them to closure.
+ Pursue and land qualified leads identified by the client managers and other lead generation sources. Execute on the sales strategy and support the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
+ Engage and interact with clients to uncover and understand client business goals.
+ Assert subject matter expertise in the Azure Cloud technology domain and industry providing a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
+ Support the closure of sales based on technology domain knowledge.
+ Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy. Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets.
+ Use understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client's need.
+ Address the technology conceptual challenges during the sales process.
+ Identify, assess and highlight client risks that could prove detrimental to the client's organization and credibility.
+ Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market. Contributes to the knowledge base of the company's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
+ Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
**What Would Make You a Great Fit?**
+ 3 to 5 years sales experience within the Azure Cloud ecosystem over the lifecycle of customer cloud journeys, including: migration, data and ai, security, marketplace, modernization, transformation programs and consulting.
+ Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement.
+ Advanced demonstrable experience in selling complex cloud solutions and services to C-Level clients.
**Knowledge and Attributes:**
+ Ability to work with Client Managers within NTT DATA to drive an Azure sales strategy within set accounts.
+ Work with ecosystem partners such as Databricks, Snowflake to grow dominance in Data and AI.
+ Ability to grow the Marketplace and Azure Resell business within NTT DATA.
+ General understanding of the Microsoft's Funding mechanisms for Azure.
+ Demonstrated success in achieving and exceeding sales and financial goals.
+ Track record in developing and encouraging meaningful customer relationships up to senior leadership level.
+ Advanced proficiency in delivering engaging sales presentations.
+ Advanced proficiency in team selling approach.
+ Advanced knowledge of competitors and ability to apply competing successful sales strategies.
+ Ability to define sales strategy coupled with seasoned sales solution capabilities.
+ Client-centric approach with ability to understand customer problems and find best-fit solutions.
+ Flexible to adapt quickly to short, new missions or urgent deadlines.
+ Advanced negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
+ Close attention to maintaining up to date, accurate sales forecast and close plans.
+ Strong business acumen.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in information technology/systems or sales or a related field.
+ SPIN and / or Solution Selling certification(s) preferred.
+ Azure Sales Certification e.g. Azure SMART Seller etc.
**#LI-APAC**
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT DATA is looking for an experienced Azure Sales Specialist to join our Cloud Services team. This role can be based in Sydney, Melbourne, Brisbane or Canberra.
The Azure Principal Cloud Sales Specialist is a seasoned subject matter expert on AWS Cloud Solutions and primarily pursues, and lands qualified leads, across their assigned market segment.
The Cloud Sales Specialist identifies new opportunities from a selection of existing accounts in addition to net new client acquisition, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their strategic needs.
The Cloud Sales Specialist works directly with clients at a variety of levels, as well as internal subject matter experts. This role leads the sales cycle end to end, by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.
**What You'll Be Doing**
+ Identify and act on new sales opportunities within an account or set of accounts and work with the sales teams to drive them to closure.
+ Pursue and land qualified leads identified by the client managers and other lead generation sources. Execute on the sales strategy and support the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
+ Engage and interact with clients to uncover and understand client business goals.
+ Assert subject matter expertise in the Azure Cloud technology domain and industry providing a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
+ Support the closure of sales based on technology domain knowledge.
+ Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy. Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets.
+ Use understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client's need.
+ Address the technology conceptual challenges during the sales process.
+ Identify, assess and highlight client risks that could prove detrimental to the client's organization and credibility.
+ Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market. Contributes to the knowledge base of the company's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
+ Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
**What Would Make You a Great Fit?**
+ 3 to 5 years sales experience within the Azure Cloud ecosystem over the lifecycle of customer cloud journeys, including: migration, data and ai, security, marketplace, modernization, transformation programs and consulting.
+ Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement.
+ Advanced demonstrable experience in selling complex cloud solutions and services to C-Level clients.
**Knowledge and Attributes:**
+ Ability to work with Client Managers within NTT DATA to drive an Azure sales strategy within set accounts.
+ Work with ecosystem partners such as Databricks, Snowflake to grow dominance in Data and AI.
+ Ability to grow the Marketplace and Azure Resell business within NTT DATA.
+ General understanding of the Microsoft's Funding mechanisms for Azure.
+ Demonstrated success in achieving and exceeding sales and financial goals.
+ Track record in developing and encouraging meaningful customer relationships up to senior leadership level.
+ Advanced proficiency in delivering engaging sales presentations.
+ Advanced proficiency in team selling approach.
+ Advanced knowledge of competitors and ability to apply competing successful sales strategies.
+ Ability to define sales strategy coupled with seasoned sales solution capabilities.
+ Client-centric approach with ability to understand customer problems and find best-fit solutions.
+ Flexible to adapt quickly to short, new missions or urgent deadlines.
+ Advanced negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
+ Close attention to maintaining up to date, accurate sales forecast and close plans.
+ Strong business acumen.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in information technology/systems or sales or a related field.
+ SPIN and / or Solution Selling certification(s) preferred.
+ Azure Sales Certification e.g. Azure SMART Seller etc.
**#LI-APAC**
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT DATA is looking for an experienced Azure Sales Specialist to join our Cloud Services team. This role can be based in Sydney, Melbourne, Brisbane or Canberra.
The Azure Principal Cloud Sales Specialist is a seasoned subject matter expert on AWS Cloud Solutions and primarily pursues, and lands qualified leads, across their assigned market segment.
The Cloud Sales Specialist identifies new opportunities from a selection of existing accounts in addition to net new client acquisition, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their strategic needs.
The Cloud Sales Specialist works directly with clients at a variety of levels, as well as internal subject matter experts. This role leads the sales cycle end to end, by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.
**What You'll Be Doing**
+ Identify and act on new sales opportunities within an account or set of accounts and work with the sales teams to drive them to closure.
+ Pursue and land qualified leads identified by the client managers and other lead generation sources. Execute on the sales strategy and support the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
+ Engage and interact with clients to uncover and understand client business goals.
+ Assert subject matter expertise in the Azure Cloud technology domain and industry providing a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
+ Support the closure of sales based on technology domain knowledge.
+ Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy. Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets.
+ Use understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client's need.
+ Address the technology conceptual challenges during the sales process.
+ Identify, assess and highlight client risks that could prove detrimental to the client's organization and credibility.
+ Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market. Contributes to the knowledge base of the company's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
+ Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
**What Would Make You a Great Fit?**
+ 3 to 5 years sales experience within the Azure Cloud ecosystem over the lifecycle of customer cloud journeys, including: migration, data and ai, security, marketplace, modernization, transformation programs and consulting.
+ Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement.
+ Advanced demonstrable experience in selling complex cloud solutions and services to C-Level clients.
**Knowledge and Attributes:**
+ Ability to work with Client Managers within NTT DATA to drive an Azure sales strategy within set accounts.
+ Work with ecosystem partners such as Databricks, Snowflake to grow dominance in Data and AI.
+ Ability to grow the Marketplace and Azure Resell business within NTT DATA.
+ General understanding of the Microsoft's Funding mechanisms for Azure.
+ Demonstrated success in achieving and exceeding sales and financial goals.
+ Track record in developing and encouraging meaningful customer relationships up to senior leadership level.
+ Advanced proficiency in delivering engaging sales presentations.
+ Advanced proficiency in team selling approach.
+ Advanced knowledge of competitors and ability to apply competing successful sales strategies.
+ Ability to define sales strategy coupled with seasoned sales solution capabilities.
+ Client-centric approach with ability to understand customer problems and find best-fit solutions.
+ Flexible to adapt quickly to short, new missions or urgent deadlines.
+ Advanced negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
+ Close attention to maintaining up to date, accurate sales forecast and close plans.
+ Strong business acumen.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in information technology/systems or sales or a related field.
+ SPIN and / or Solution Selling certification(s) preferred.
+ Azure Sales Certification e.g. Azure SMART Seller etc.
**#LI-APAC**
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT DATA is looking for an experienced Azure Sales Specialist to join our Cloud Services team. This role can be based in Sydney, Melbourne, Brisbane or Canberra.
The Azure Principal Cloud Sales Specialist is a seasoned subject matter expert on AWS Cloud Solutions and primarily pursues, and lands qualified leads, across their assigned market segment.
The Cloud Sales Specialist identifies new opportunities from a selection of existing accounts in addition to net new client acquisition, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their strategic needs.
The Cloud Sales Specialist works directly with clients at a variety of levels, as well as internal subject matter experts. This role leads the sales cycle end to end, by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.
**What You'll Be Doing**
+ Identify and act on new sales opportunities within an account or set of accounts and work with the sales teams to drive them to closure.
+ Pursue and land qualified leads identified by the client managers and other lead generation sources. Execute on the sales strategy and support the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
+ Engage and interact with clients to uncover and understand client business goals.
+ Assert subject matter expertise in the Azure Cloud technology domain and industry providing a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
+ Support the closure of sales based on technology domain knowledge.
+ Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy. Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets.
+ Use understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client's need.
+ Address the technology conceptual challenges during the sales process.
+ Identify, assess and highlight client risks that could prove detrimental to the client's organization and credibility.
+ Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market. Contributes to the knowledge base of the company's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
+ Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
**What Would Make You a Great Fit?**
+ 3 to 5 years sales experience within the Azure Cloud ecosystem over the lifecycle of customer cloud journeys, including: migration, data and ai, security, marketplace, modernization, transformation programs and consulting.
+ Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement.
+ Advanced demonstrable experience in selling complex cloud solutions and services to C-Level clients.
**Knowledge and Attributes:**
+ Ability to work with Client Managers within NTT DATA to drive an Azure sales strategy within set accounts.
+ Work with ecosystem partners such as Databricks, Snowflake to grow dominance in Data and AI.
+ Ability to grow the Marketplace and Azure Resell business within NTT DATA.
+ General understanding of the Microsoft's Funding mechanisms for Azure.
+ Demonstrated success in achieving and exceeding sales and financial goals.
+ Track record in developing and encouraging meaningful customer relationships up to senior leadership level.
+ Advanced proficiency in delivering engaging sales presentations.
+ Advanced proficiency in team selling approach.
+ Advanced knowledge of competitors and ability to apply competing successful sales strategies.
+ Ability to define sales strategy coupled with seasoned sales solution capabilities.
+ Client-centric approach with ability to understand customer problems and find best-fit solutions.
+ Flexible to adapt quickly to short, new missions or urgent deadlines.
+ Advanced negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
+ Close attention to maintaining up to date, accurate sales forecast and close plans.
+ Strong business acumen.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in information technology/systems or sales or a related field.
+ SPIN and / or Solution Selling certification(s) preferred.
+ Azure Sales Certification e.g. Azure SMART Seller etc.
**#LI-APAC**
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.- Configure and set up workstations and laptops.- Participate in troubleshooting and quickly arrive at workable solutions.- Advise others on resolution and solutions in issues.- Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.- Provide support and technical setup at some trade shows which includes periodic travel.- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc.- All other duties as assigned.
Requirements
- 1+ years of Service Desk experience is preferred- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required- A+ Certification or other technology certifications a plus
- Ability to configure workstations/laptops.- Good written/verbal communication skills.- Ability to troubleshoot operations issues.- Ability to complete basic hardware/software installations.- Good hardware/software troubleshooting skills.- Basic understanding of software monitoring tools.- Understanding of backup procedures.- Good problem-solving skills.- Good organizational skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
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Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Title:
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
ILS Technical Support
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR as we expand and strengthen our Land Systems Division in Melbourne! We're seeking defence experienced ILS professionals (must be AGSVA security cleared) with an interest in delivering complex and meaningful projects that support Australia's defence capability.
This is a unique opportunity to work at the forefront of Australia's land systems programs and help shape the future of defence within the following branches:
+ Armoured Fighter Vehicle Branch
+ Land Vehicle Systems Branch
+ Land Manoeuvre Systems Branch
+ Land Engineering Agency
Responsibilities:
+ Analyses, organises, plans, and administers various phases of day-to-day provisioning, spares, or maintenance and repair activities for one or more basic programs using established procedures.
+ Reviews contractual documents, technical data, customer usage patterns, maintenance practices, operational characteristics, and related reports to determine spares provisioning or maintenance/repair requirements.
+ Assists in developing logistics plans to improve the distribution of goods and supplies.
+ Follows established policies, guidelines, and procedures to ensure quality and cost control.
+ Supports distribution and network studies, monitors inventory, and analyses requirements to develop strategies for achieving desired delivery times.
+ Recognised as an expert within the Group, anticipating internal and external business challenges and regulatory or compliance issues.
+ Recommends process, product, or service improvements to address challenges and enhance efficiency.
+ Solves unique and complex problems with broad impact on the business.
+ Contributes to the development of job family or Group strategy.
As the ideal candidate you will bring:
+ University degree in business-related disciplines focused on supply chain, purchasing, logistics, or a related field, or an equivalent combination of education and experience.
+ In some cases, an advanced degree may be necessary to reach this level.
+ Minimum of 10 years' of experience in integrated logistic support or logistic engineering.
+ Minimum of 5 years' of experience in Defence or adjacent industry.
+ Experience in SCPM and AMPs.
+ Knowledge and experience in Defence logistics management systems, including but not limited to - MILIS, LNIDs, NAVALLOW, APLCrates and AMPS.
+ Understanding of the Australian Defence contracting framework and procurement rules.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.