30 Cloud Technologies jobs in Australia

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
+ Manage and Optimize Cloud Infrastructure, Oversee the deployment, management, and scaling of AWS cloud infrastructure to support a robust data platform.
+ Implement and maintain monitoring solutions to ensure optimal performance, availability, and reliability of cloud-hosted services.
+ Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Ansible to streamline operations and reduce manual intervention.
+ Lead the response to operational incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
+ Ensure the cloud environment adheres to security best practices and compliance requirements, including regular audits and vulnerability assessments.
+ Work closely with development, data engineering, and security teams to integrate new features and improvements into the cloud infrastructure.
+ Monitor and optimize cloud spending, implementing cost-saving measures without compromising performance or reliability.
+ Maintain comprehensive documentation of the cloud architecture, processes, and procedures.
+ Plan and execute backup, archive, and recovery procedures for cloud-based data platform.
**Who You'll Work With**
Our Cloud Operations team is a global force, managing end-to-end cloud infrastructure across major CSPs. We work in a 24x7 environment, ensuring availability, data protection, and timely upgrades. Collaborating with product development and IT and Architecture teams, we're passionate about excellence and stay ahead of the curve in this ever-evolving cloud landscape. If you're ready to shape the future of cloud operations, come be part of our dynamic team!
At the heart of our team lies a commitment to reliability and innovation. We thrive on challenges, adapt swiftly to change. Whether it's optimizing resource allocation or troubleshooting complex incidents, we're in it together.
The position will report to Delivery Manager, Cloud Operations.
**What Makes You a Qualified Candidate**
+ Bachelor's degree in Engineering, IT, or a related field
+ Minimum of 7 years of experience in cloud operations, with a strong focus on AWS services
+ Proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and more
+ Hands-on experience with infrastructure as code (IaC) tools like Terraform, CloudFormation, and configuration management tools like Ansible or Chef
+ Strong scripting skills in languages such as Python, Shell, or PowerShell
+ Experience with monitoring tools like Prometheus, Grafana, ELK Stack, or AWS CloudWatch
+ Understanding of cloud security principles, including IAM policies, security groups, and encryption
+ Excellent troubleshooting skills and the ability to perform root cause analysis
+ Certified Solutions Architect/Sysops Associate, AWS Certified DevOps Engineer, or similar certifications are highly desirable
+ Experience with Datadog for monitoring and performance optimization will be a significant advantage
+ Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
+ Good understanding of ITIL (certification will be an advantage)
+ Hands-on with an industry standard ITIL tool (ServiceNow experience preferred)
+ Flexibility and Willingness to work in a 24x7 environment and adapt to shift schedules as per the roster
**What You'll Bring**
+ A proactive approach to identifying and implementing improvements in cloud operations.
+ Strong interpersonal skills to work effectively with cross-functional teams.
+ Meticulous attention to detail to ensure the reliability and security of the cloud infrastructure.
+ Ability to adapt to rapidly changing environments and new technologies.
+ A commitment to delivering high-quality solutions that meet the needs of internal and external stakeholders.
+ A passion for staying up-to-date with the latest trends and advancements in cloud technology.
+ Extensive experience in managing and optimizing large and complex AWS environments, including EC2, S3, RDS, and VPC configurations.
+ Proficiency in Linux system administration, including installation, configuration, and maintenance of Linux servers.
+ Expertise in managing patching and upgrades of Linux-hosted applications to ensure security and performance
+ Teradata VantageCloud knowledge or experience (will be an advantage)
#LI-AB4
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
+ Manage and Optimize Cloud Infrastructure, Oversee the deployment, management, and scaling of AWS cloud infrastructure to support a robust data platform.
+ Implement and maintain monitoring solutions to ensure optimal performance, availability, and reliability of cloud-hosted services.
+ Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Ansible to streamline operations and reduce manual intervention.
+ Lead the response to operational incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
+ Ensure the cloud environment adheres to security best practices and compliance requirements, including regular audits and vulnerability assessments.
+ Work closely with development, data engineering, and security teams to integrate new features and improvements into the cloud infrastructure.
+ Monitor and optimize cloud spending, implementing cost-saving measures without compromising performance or reliability.
+ Maintain comprehensive documentation of the cloud architecture, processes, and procedures.
+ Plan and execute backup, archive, and recovery procedures for cloud-based data platform.
**Who You'll Work With**
Our Cloud Operations team is a global force, managing end-to-end cloud infrastructure across major CSPs. We work in a 24x7 environment, ensuring availability, data protection, and timely upgrades. Collaborating with product development and IT and Architecture teams, we're passionate about excellence and stay ahead of the curve in this ever-evolving cloud landscape. If you're ready to shape the future of cloud operations, come be part of our dynamic team!
At the heart of our team lies a commitment to reliability and innovation. We thrive on challenges, adapt swiftly to change. Whether it's optimizing resource allocation or troubleshooting complex incidents, we're in it together.
The position will report to Delivery Manager, Cloud Operations.
**What Makes You a Qualified Candidate**
+ Bachelor's degree in Engineering, IT, or a related field
+ Minimum of 7 years of experience in cloud operations, with a strong focus on AWS services
+ Proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and more
+ Hands-on experience with infrastructure as code (IaC) tools like Terraform, CloudFormation, and configuration management tools like Ansible or Chef
+ Strong scripting skills in languages such as Python, Shell, or PowerShell
+ Experience with monitoring tools like Prometheus, Grafana, ELK Stack, or AWS CloudWatch
+ Understanding of cloud security principles, including IAM policies, security groups, and encryption
+ Excellent troubleshooting skills and the ability to perform root cause analysis
+ Certified Solutions Architect/Sysops Associate, AWS Certified DevOps Engineer, or similar certifications are highly desirable
+ Experience with Datadog for monitoring and performance optimization will be a significant advantage
+ Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
+ Good understanding of ITIL (certification will be an advantage)
+ Hands-on with an industry standard ITIL tool (ServiceNow experience preferred)
+ Flexibility and Willingness to work in a 24x7 environment and adapt to shift schedules as per the roster
**What You'll Bring**
+ A proactive approach to identifying and implementing improvements in cloud operations.
+ Strong interpersonal skills to work effectively with cross-functional teams.
+ Meticulous attention to detail to ensure the reliability and security of the cloud infrastructure.
+ Ability to adapt to rapidly changing environments and new technologies.
+ A commitment to delivering high-quality solutions that meet the needs of internal and external stakeholders.
+ A passion for staying up-to-date with the latest trends and advancements in cloud technology.
+ Extensive experience in managing and optimizing large and complex AWS environments, including EC2, S3, RDS, and VPC configurations.
+ Proficiency in Linux system administration, including installation, configuration, and maintenance of Linux servers.
+ Expertise in managing patching and upgrades of Linux-hosted applications to ensure security and performance
+ Teradata VantageCloud knowledge or experience (will be an advantage)
#LI-AB4
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.)
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
+ Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
**Customer Solution Lifecycle Management**
+ With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts.
+ Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 2+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.)
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
+ Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
**Customer Solution Lifecycle Management**
+ With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts.
+ Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 2+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.)
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically** **Oriented**
+ With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
+ Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
**Customer Solution Lifecycle Management**
+ With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts.
+ Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholdersto support delivery of solutions to strategic customers and resolving customer issues.
**Qualifications**
**Required Qualifications** **:**
+ Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering 
+ OR equivalent experience. 
+ 2+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog,Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.)
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically** **Oriented**
+ With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
+ Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
**Customer Solution Lifecycle Management**
+ With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts.
+ Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholdersto support delivery of solutions to strategic customers and resolving customer issues.
**Qualifications**
**Required Qualifications** **:**
+ Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering 
+ OR equivalent experience. 
+ 2+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog,Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.)
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically** **Oriented**
+ With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
+ Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
**Customer Solution Lifecycle Management**
+ With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts.
+ Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholdersto support delivery of solutions to strategic customers and resolving customer issues.
**Qualifications**
**Required Qualifications** **:**
+ Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering 
+ OR equivalent experience. 
+ 2+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog,Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Cloud Solution Architect (CSA) for AI Business Solutions is responsible for enabling Microsoft's enterprise customers to achieve business transformation through AI-powered solutions. Operating within the Customer Success Unit (CSU), the CSA plays a strategic role in leading technical engagements across AI Workforce and AI Business Process portfolios. This includes designing and implementing secure, scalable, and resilient architectures using Microsoft technologies such as Microsoft 365 Copilot, Copilot Studio, and Power Platform.
The CSA guides customers through the entire Copilot journey, from envisioning to deployment and adoption, applying value-based delivery frameworks and Success by Design methodologies. In this capacity, the CSA serves as a trusted advisor and advocate for customers and partners, translating feedback and insights into actionable solutions that align with industry best practices.
Beyond technical delivery, the CSA acts as a business strategist and customer advocate, translating feedback and insights into actionable solution designs that align with industry trends and customer goals. The role demands strong business value literacy, the ability to articulate ROI and transformation impact, and experience in change management and customer success planning. The CSA identifies opportunities to drive consumption and usage growth, ensures operational excellence, and collaborates across engineering, field, and partner teams to scale delivery and support unified customer success.
This position is recognized for technical excellence, innovation, business strategy, and customer obsession.
**Responsibilities**
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
- Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
- Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
- Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
- Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
**Qualifications**
**Required/minimum qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**Additional or preferred qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Description**
**About the Role**
As a Principal Cloud Architect, you will be at the forefront of designing and implementing next generation accelerated computing and AI solutions on Oracle Cloud Infrastructure (OCI). You will engage directly with startup to strategic customers, helping them architect and deploy complex HPC and GPU clusters, AI platforms, and intelligent agentic solutions across POC and production environments. You will play a pivotal role in pre-sales technical consulting, solution engineering, and AI transformation strategy.
This is a highly visible and influential role, combining deep technical skills with a consultative approach to support from emerging AI Startups to Fortune 500 customers, develop scalable AI architectures, and contribute to Oracle's strategic vision for cloud and AI adoption.
**Key Responsibilities**
+ Architect and deploy large-scale GPU/HPC infrastructure on OCI using tools like Terraform, Ansible, Slurm and Kubernetes.
+ Build automated solutions for cluster provisioning, software deployment, and infrastructure as code.
+ Collaborate with Oracle's largest enterprise customers to define and tailor solutions that meet high-performance compute and AI requirements.
+ Support LLM-based solutions, agentic AI systems, and robotic AI platforms from design through deployment.
+ Act as a trusted technical advisor, guiding customers on best practices, cloud migration strategies, and deployment patterns.
+ Conduct customer training, workshops, and technical deep dives to enable successful cloud adoption.
+ Collaborate cross-functionally with product, support, and engineering to close technical gaps and influence product roadmaps.
+ Develop and share technical assets including competitive differentiators, code samples, demos, blogs, and white papers.
+ Identify and work with key AI Partners to support customer requirements from design to deployments.
**Required Technical Skills**
+ Hands-on expertise with GPU and HPC architecture in cloud and on-prem environments.
+ Proficiency in scripting and automation: Python, Bash, PowerShell, Terraform, Ansible.
+ Experience with cluster managers (SLURM, PBS, Bright), Kubernetes, and container orchestration.
+ Knowledge of RDMA, Infiniband, MPI, and distributed file systems.
+ Core Cloud Native experience
+ Familiarity with AI/ML platforms, large language models (LLMs), and inference serving stacks.
**Business & Leadership Skills**
+ 5+ years in pre-sales, technical consulting, or customer-facing solution architecture.
+ Strong communication and presentation skills for both technical and executive audiences.
+ Passion for working with top-tier customers and partners to deliver innovative cloud solutions.
+ Ability to translate complex technical capabilities into business-aligned strategies.
**Preferred Qualifications**
+ Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or related field.
+ Demonstrated thought leadership through publications, speaking engagements, or community contributions.
+ Experience working with Oracle Cloud Infrastructure (OCI) or similar cloud platforms.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.