68 Concierge Staff jobs in Australia

**Additional Information**
**Job Number** 25115934
**Job Category** Rooms & Guest Services Operations
**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Brisbane Marriott Hotel** is currently seeking a thoughtful and dynamic individual to join our Front Office team.
This is an exciting opportunity for a Part-Time position working mainly at our Concierge.
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
**Position Summary:**
+ Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
+ Ensure the foyer areas, driveways and Porte cochere are in a spotless condition at all times.
+ Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc
+ Valet park cars taking the utmost care as per departmental procedure.
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Support your Front Office team with general operational tasks
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
+ Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
+ Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
+ Assist the Front Office and Executive Lounge team in general operational tasks whilst supporting other front office associates
+ Ensure all guest's requirements and requests are anticipated and completed in a timely manner
+ Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
**About You:**
+ A current driver's license
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!_
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**ABOUT US**
**InterContinental Hotels & Resorts** is one of the world's leading hotel companies. Present in around 100 countries, we more than 6,000 hotels globally.
You'll know some or all of our 19 hotel brands. They are some of the best known and most popular in the world including - InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo and Voco.
InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life. At InterContinental Perth City Centre we are here to make our each valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.
The Bell / Concierge Department is responsible for the smooth coordination and supervision of the guest arrival and departure experience, and acts as welcome and farewell representatives of the Hotel. We are looking for a full time **Concierge Attendant (Teamleader)** to join our charming, confident and internationally minded team who knows how to exceed guest expectations.
**YOUR DAY TO DAY**
As a **Concierge Attendant** , you'll coordinate any of our guests needs, including assisting with pre-stay communication and transportation requirements as well as connecting guests with their room and hotel facilities once they arrive. As the external face of the hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. The most important part of creating memorable experiences for our guests will be sharing your insider knowledge of Perth and Western Australia as a destination.
You will also use this knowledge to lead, inspire, motivate and manage the day-today tasks of the Bell Attendants on shift, whilst ensuring they are up to date with what is happening around Perth and ready to assist our guests. We're expecting someone who champions the InterContinental Inspire Incredible culture each and every shift.
**WHAT WE NEED FROM YOU**
**Are you refined, personable, knowledgeable, proactive, meticulous & curious?**
The successful Concierge candidate will need to demonstrate these behaviors every day, whilst having a working knowledge of hotel property management systems such as Opera. The ideal candidate will also have similar Bell / Concierge / Front Office experience in an luxury environment focused on attentive guest service.
All candidates must:
+ have in depth knowledge of Perth and the surrounding areas
+ have ongoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends and public holidays, and
+ have unrestricted WA drivers license
+ have unrestricted and unlimited working rights for Australia.
**WHAT WE OFFER**
You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
+ Paid birthday leave - hip hip hooray!
+ Paid parental leave
+ Proactive paid wellness and mental health days
+ Free meals on shift
+ Laundered uniform supplied
+ Discounted CBD carparking access
+ Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
+ A massive colleague discounts platform for all your favorite brands and retailers
+ Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Set to open following a multi-million-dollar transformation, on the shores of sparkling Coogee Beach, the _InterContinental Sydney Coogee Beach_ will redefine coastal luxury when it debuts in November 2025. Perfectly positioned on Sydney's iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance - setting a new benchmark for beachfront hospitality in Australia.
**About the Role**
This is a unique new opening experience - an opportunity to set up your own department!
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the **Guest Relations Head / Chief Concierge** you will coordinate guests' needs, special requests, and enquiries to ensure superior service and value for our guests. You will also be a brand ambassador and develop great working relationships with internal and external stakeholders. You and your team hold a strategically vital position within the hotel, as you are entrusted with the crucial responsibility of being both the first and last point of contact for every guest.
**A little taste of your day-to-day**
+ You are an experienced department head and will guide your team to provide seamless support across the _concierge, bell desk, and door operations,_ while maintaining a polished and welcoming lobby and concierge environment.
+ Proactively resolve guest requests, concerns and enquiries using feedback as a tool to enhance overall guest satisfaction and service delivery.
+ Build meaningful guest relationships in brief interactions, leaving a lasting positive impression.
+ Adapt effortlessly to the diverse cultural expectations of guests from around the globe, ensuring personalized and respectful service.
+ Effectively manage daily staffing requirements, assigning tasks in alignment with occupancy levels and guest needs.
+ Foster team development through hands-on training, coaching, and constructive feedback, while setting clear performance and growth objectives.
+ Celebrate achievements and reinforce team cohesion, while nurturing strong inter-departmental collaboration throughout the hotel.
+ Ensure strict adherence to operational standards, including system protocols, security measures, cash handling procedures, and brand service guidelines.
**What we need from you**
+ _Unrestricted working rights in Australia_ (PR/Citizen)- _kindly note that visa sponsorship is not available for this position._
+ A minimum of four years' experience in a luxury or upscale hotel environment as a Concierge, including at least one year in a supervisory or leadership role.
+ Guest excellence - Proven ability to elevate the guest journey through exceptional service, innovation, and effective stakeholder engagement.
+ Membership in Les Clefs d'Or is desirable or you have intent to actively pursue this accreditation.
+ Technological proficiency - Confident in using industry systems such as Opera and Microsoft Office Suite.
+ Outstanding communication skills - Articulate in both written and verbal communication, with the confidence to engage, influence, and inspire.
+ Warm and approachable demeanor - Naturally welcoming, personable, and easy to engage with.
+ Leadership capability - Demonstrated success in leading and motivating a high-performing concierge team, fostering a culture of excellence, accountability, and service.
+ Educational background - Tertiary qualifications in business or a related discipline are highly regarded.
+ Organisational strength - Highly organised with excellent time management skills, able to perform under pressure and manage multiple priorities effectively.
+ Adaptability and resilience - Thrive in fast-paced environment, demonstrating flexibility and composure.
+ Flexible availability - Willingness to work across a rotating roster, including evenings, weekends, and public holidays, as required by the nature of the hospitality industry.
+ Physical capability - Comfortable being on your feet for extended periods and able to safely lift, push, and pull items up to 23 kg, with appropriate equipment provided.
+ Licensing and certifications: Valid Australian Driver's Licence; Current First Aid and CPR certification; Responsible Service of Alcohol (RSA) certification
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are proud to be IHG and we know you will be too. Visit to find out more about us.
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number** 25102960
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**COMPANY**
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a **Guest Services Agent** to join our dedicated team at The Westin and Four Points by Sheraton Brisbane
**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global? team and **become** the best version of you.
**Role Overview:**
As the **Guest Services Agent,** you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.
**Key Responsibilities:**
+ You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
+ Manage all aspects of the front office department, tending to the guests and exceeding their expectations.
+ Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
+ Drive loyalty through our loyalty programs and guest experiences
**About You:**
+ Experience with OPERA property management system or similar
+ Have at least 2 year experience preferably within a high volume environment
+ Opera experience preferred however not required
+ Outstanding relationship building skills
+ Excellent customer service experience
+ Confidence and skills to up sell and promote our venues
+ Passion for the Hospitality Industry
+ Learn, think and grow and continue to evolve in your role
**Benefits**
+ The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the role:**
As the Communications Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently handling hotel calls with an excellent and consistent level of service. Working amongst a team of 6, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include:**
+ Handle internal and external phone calls, relaying messages with proficiency
+ Operating and controlling the telephone switchboard
+ Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
+ Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
+ Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
+ Assist in maintaining a high level of security for guests, staff and hotel property
+ Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
**Qualifications:**
+ Previous work experience in a similar fast-paced hotel operations or reservations environment
+ Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
+ Superior customer service skills along with excellent service resolution skills
+ The capability of working both autonomously and as part of a team
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/ roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Part-time
**Job:** Guest Services
**Req ID:** MEL003324
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25117378
**Job Category** Rooms & Guest Services Operations
**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Manager, opportunity awaits.
**Position Summary:**
+ Responsible for the effective and seamless operation of the Club Lounge
+ Collaborate with key managers to ensure guest requests are achieved
+ Utilise extensive knowledge of the front office and food and beverage standards to engage and inspire guests
+ Plan, develop and conduct training to ensure the team maintains a clean area at all times, setting the pace in the industry
+ Be the main point of contact for all external & internal clients for the Club Lounge
+ Build and strengthen relationships with existing and new customers to enable future bookings
+ Lead the Club Lounge team with all operational tasks and strategies
+ Plan and execute team building activities so associates feel valued for their contributions
+ Be a dynamic and thoughtful leader by empowering and supporting your team
+ Ensure you and the team uphold all company policies and procedures whilst demonstrating the Marriott core values
**About You:**
+ Experience with OPERA property management system or similar
+ An up-to-date RSA
+ Relevant experience in a similar managerial role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the role:**
As the Overnight Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation and check-in of arriving guests, receiving payments, posting transactions and check-out of departing guests.
Working in a team of 4, you will be supporting the Overnight Assistant Manager and Front Office Manager to manage the overnight operations of the hotel in order to achieve our purpose.
**Some of the responsibilities include:**
+ To handle all arrival and departure records
+ To perform cashiering duties as required concerning foreign currency exchange, payments, charges and checking out
+ To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
+ To assist in maintaining a high level of security for guests, staff and hotel property and to be fully conversant with all emergency procedures.
+ To ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
**Qualifications:**
+ Previous work experience in a similar fast-paced hotel operations or reservations environment
+ Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
+ Superior customer service skills along with excellent service resolution skills
+ The capability of working both autonomously and as part of a team
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating 24/ roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MEL003135
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
? Kicking off truly memorable guest experiences with the warmest of welcomes
? Acknowledging IHG Rewards Club members and returning guests in person or over the phone
? Taking, managing, and receiving payments for guest bookings
? Making the check-in and check-out process feel swift and seamless
? Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
? Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
? Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
? Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
? Fluency in the local language - extra language skills would be great, but not essential
? Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Job description

As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products/services, pricing, and policies.

Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.

Document all customer interactions accurately in our system.

Identify opportunities to upsell or cross-sell products/services when appropriate.

Collaborate with other departments to ensure a seamless customer experience.

Stay up-to-date on product knowledge and company procedures

Requirements

High school diploma or equivalent; some college preferred.

1+ years of experience in a customer service role

Excellent verbal and written communication skills.

Strong active listening skills

Problem-solving aptitude

Ability to multitask, prioritize, and manage time effectively

Patience, professionalism, and a positive attitude

Ability to work independently and as part of a team.