23 Contract Excellence jobs in Australia

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years experience in cloud computing
- Experience in project management of technical programs
- AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
- 5+ years delivering customer engagements in a professional services role
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
- Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
+ Support Customer Implementations: Lead/Contribute to the successful delivery of ITOM projects for global customers, ensuring issues are resolved promptly and satisfaction remains high.
+ Accelerate Time-to-Value: Help develop and apply repeatable solutions and approaches that improve implementation efficiency and customer outcomes.
+ Assist with Escalations: Work with senior team members to resolve customer issues that cannot be addressed through standard support channels.
+ Collaborate with Product Teams: Share feedback and insights from customer experiences with internal product and engineering teams to help improve features and usability.
+ Contribute to ITOM Strategy: Support the design and implementation of ITOM solutions, considering opportunities for adjacent product adoption (e.g., CMDB, Discovery, Event Management).
+ Hands-on Configuration: Configure workflows, applications, and user interfaces as part of ITOM deployments, following best practices and documented guidance.
+ Reporting & Dashboards: Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics.
+ Internal & Customer Documentation: Help create deliverables and documentation to support internal stakeholders and enhance customer engagement.
+ Enablement Support: Contribute to training materials, guides, and reusable assets to support implementation teams and partners.
+ Cross-Functional Teamwork: Work closely with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
+ CIS certifications in 2 or more ITOM products, CSA, and application developer certifications
**Responsibilities**
+ Drive the end-to-end resolution of complex, high-visibility global customer issues, ensuring exceptional satisfaction and successful outcomes.
+ Act as a bridge between customers and R&D through Customer-Oriented R&D (CORD) efforts-gathering feedback, use cases, and emerging needs to inform product direction and innovation.
+ Define and refine best practices by leveraging insights from real-world customer implementations across industries and geographies.
+ Troubleshoot and resolve highly complex technical issues in real time, designing scalable solutions that are often integrated into future product releases.
+ Support critical customer challenges that extend beyond standard support and professional services capabilities.
+ Partner closely with ServiceNow R&D teams to resolve technical escalations, influence product direction, and drive continuous improvement.
+ Lead resolution efforts for critical issues spanning multiple products, delivering timely, comprehensive technical and business solutions.
+ Innovate within the platform to accelerate time-to-value, simplify deployment, and expand functionality for emerging technologies.
+ Conduct enablement sessions and workshops to share expertise and educate the ITOM ecosystem on implementation best practices and advanced techniques.
In order to be successful in this role, we need someone who has strong technical understanding and experience in one or more of the following areas:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows,
+ Seven years of experience implementing 2 or more ServiceNow ITOM products. Implementation Certificates and registered implementations are required.
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ Enterprise architecture domains
+ AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration
+ Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
+ Cloud Management Platforms such as AWS, VMware, BMC, etc.
+ IT Operations experience in storage, network and compute of enterprise environments
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ Scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, Exhibits prior and current technical expertise in web technology and the ability to learn new technology
+ Exceptional communication and presentation skills to include technical and business concepts.)
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
+ Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
+ Support Customer Implementations: Lead/Contribute to the successful delivery of ITOM projects for global customers, ensuring issues are resolved promptly and satisfaction remains high.
+ Accelerate Time-to-Value: Help develop and apply repeatable solutions and approaches that improve implementation efficiency and customer outcomes.
+ Assist with Escalations: Work with senior team members to resolve customer issues that cannot be addressed through standard support channels.
+ Collaborate with Product Teams: Share feedback and insights from customer experiences with internal product and engineering teams to help improve features and usability.
+ Contribute to ITOM Strategy: Support the design and implementation of ITOM solutions, considering opportunities for adjacent product adoption (e.g., CMDB, Discovery, Event Management).
+ Hands-on Configuration: Configure workflows, applications, and user interfaces as part of ITOM deployments, following best practices and documented guidance.
+ Reporting & Dashboards: Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics.
+ Internal & Customer Documentation: Help create deliverables and documentation to support internal stakeholders and enhance customer engagement.
+ Enablement Support: Contribute to training materials, guides, and reusable assets to support implementation teams and partners.
+ Cross-Functional Teamwork: Work closely with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
+ CIS certifications in 2 or more ITOM products, CSA, and application developer certifications
**Responsibilities**
+ Drive the end-to-end resolution of complex, high-visibility global customer issues, ensuring exceptional satisfaction and successful outcomes.
+ Act as a bridge between customers and R&D through Customer-Oriented R&D (CORD) efforts-gathering feedback, use cases, and emerging needs to inform product direction and innovation.
+ Define and refine best practices by leveraging insights from real-world customer implementations across industries and geographies.
+ Troubleshoot and resolve highly complex technical issues in real time, designing scalable solutions that are often integrated into future product releases.
+ Support critical customer challenges that extend beyond standard support and professional services capabilities.
+ Partner closely with ServiceNow R&D teams to resolve technical escalations, influence product direction, and drive continuous improvement.
+ Lead resolution efforts for critical issues spanning multiple products, delivering timely, comprehensive technical and business solutions.
+ Innovate within the platform to accelerate time-to-value, simplify deployment, and expand functionality for emerging technologies.
+ Conduct enablement sessions and workshops to share expertise and educate the ITOM ecosystem on implementation best practices and advanced techniques.
In order to be successful in this role, we need someone who has strong technical understanding and experience in one or more of the following areas:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows,
+ Seven years of experience implementing 2 or more ServiceNow ITOM products. Implementation Certificates and registered implementations are required.
+ Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
+ Enterprise architecture domains
+ AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration
+ Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
+ Cloud Management Platforms such as AWS, VMware, BMC, etc.
+ IT Operations experience in storage, network and compute of enterprise environments
+ ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
+ Scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, Exhibits prior and current technical expertise in web technology and the ability to learn new technology
+ Exceptional communication and presentation skills to include technical and business concepts.)
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
+ Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
+ Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
Your primary objective will be to organize the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions and responding to complaints while ensuring the profitability of orders, correct invoicing and data quality.
**Your Role**
We want to be the best company to work for. You will play a key role in driving customer excellence. Start your day by reviewing customer requests; are we competitive both commercially + technically in order to attract them in line with our pricing strategy. Consult with your internal and external subcontractors to ensure customer opportunities are well pursued with competitive proposals in line with our capabilities. Ensure that new customers are being on-boarded in compliance with our customer excellence process that we are delivering as promised to our customers. On a regular basis, consult with key stakeholders and customers to review progress, ensuring a focus on continuous improvement and high customer retention rates.
**What we would like you to bring**
+ To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift and oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
+ To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
+ To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
+ To prepare spot quotations, data for tender documents + actively participate in commercial support.
+ To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
+ To complete all required file administration including documentation, billing, and vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
+ To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
+ To report incidents + hazards as per the relevant working instructions.
**What's in it for you**
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
+ Corporate rates for Private Health Care Insurance
+ Free Flu Vaccination Program
+ Inclusive Gender-Neutral Parental Leave Policy to support all parents
+ Attractive long-service awards
+ Novated leasing
+ Charity and volunteering events
+ Flexible work arrangements
+ And more!
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Description
An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
Please note this role will be based in a delivery station and will own transport to the delivery station and it will require travel within Australia. You will need to be comfortable working across non-traditional shift patterns which include nights and weekends.
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Learn More About Amazon Australia (url= job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
Basic Qualifications
- Bachelor's degree
- Excel advanced level and SQL coding.
- 3+ years of continuous improvement.
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Expertise in Lean Management, Six Sigma and other OE tools
Preferred Qualifications
- 3+ years of program or project management experience
- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana.
- Data visualisation tools (powerBI, quicksight or equivalent).
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
Please note this role will be based in a delivery station (Sydney, NSW) and will own transport to the delivery station and it will require travel within Australia. You will need to be comfortable working across non-traditional shift patterns which include nights and weekends.
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Key job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
Basic Qualifications
- Bachelor's degree
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Advance Excel skills (formulas, Pivot tables, and macros).
- Intermediate SQL level to extract data and formulate queries autonomously.
Preferred Qualifications
- Expertise in Lean Management, Six Sigma and other OE tools, such as kaizen event and VSM.
- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon Retail's Inbound Vendor Excellence (IVX) team is looking for an analytical Instock Manager with a passion for driving scalable supply chain improvements. This role is critical to enable the best customer experience by ensuring that Amazon has the right products, in the right place, at the right time.
You will manage the improvement of Amazon's operational performance and growth, where improvement is defined as defect reduction, cost savings, time savings, increased quality and higher customer satisfaction. Your stakeholders include our external suppliers, our internal customers, and your team members. The ability to effectively prioritise and multi-task is a must, together with program management skills and sharp attention to detail.
You must be an effective communicator, working with some of Amazon Australia's most important partners and vendors, as well as with internal colleagues and cross-functional teams. The ideal candidate will be a self-starter with a passion for retail and a high level of flexibility and commitment.
___
There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
Your responsibilities will include:
- Managing operational performance and strategy of our partners, and the impact to the P&L.
- Building and owning supply chain relationships with some of Australia's largest retail vendors.
- Driving key operational performance indicators, finding ways to work at scale across the wider vendor base.
- Influencing a wide variety of internal stakeholders, using effective communication and interpersonal skills to encourage other teams to support IVX priorities and deliver results.
- Managing projects and programs that deliver cost efficiencies, directly helping our customers to access a broader selection with faster delivery promises.
- Visiting vendor and other Amazon sites across AU when required.
A day in the life
You'll collaborate with cross-functional teams to analyse supply chain data, develop improvement strategies, and nurture vendor relationships. You'll participate in regular meetings with key stakeholders, review performance metrics, and identify opportunities for process enhancement. Your work will directly contribute to improving customer experience through better product availability.
About the team
We are a collaborative team focused on building strong relationships with vendors and internal partners to ensure seamless product availability. Our mission is to create efficient supply chain solutions that benefit both our vendors and customers. We value innovative thinking and embrace diverse perspectives to continuously improve our processes.
Basic Qualifications
- Experience managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
- Bachelor's degree, or 3+ years of supply chain, inventory management or project management experience
- Experience working with complex data sets
- 3+ years of with Excel experience
Preferred Qualifications
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience with SQL
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft's Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.
As a Sales Excellence for Enterprise FSI and Consulting Services, you will be responsible to drive the Health of the Business, reporting and orchestration of ROB for these two businesses. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
You will be part of an Enterprise Team that helps businesses achieve their digital transformation and business goals with Microsoft solutions and partners. Whether your segment is Customer or Partner focused, key to the role is the ability to drive actionable outcomes, guide and optimize the sales process Segment and sales leaders. You will cross-collaborate with other roles to forward-looking performance recommendations of your segment.
We are looking for an outcome-driven Sales Excellence (SE) to support the _FSI and Services_ segment's current and forward-looking business goals.
**Responsibilities**
+ **Sales Management Trusted Advisor -** Enable the organization to prioritize the right areas of focus, identifying key opportunities and challenges to allocate resources effectively and maximize impact. Coach sales managers (M1-M3) to embed effective sales orchestration, ensuring they have the tools and strategies to lead their teams towards achieving sales targets Drive consistent execution across teams by fostering collaboration, sharing best practices, and maintaining a clear and unified approach across the organization
+ **Business Health & Management-** Drive a continuous, 'always-on' approach to 4Q pipeline generation and progression, ensuring alignment to MCEM stages and business priorities. Oversee consistent and effective field engagement to uphold pipeline hygiene standards and drive execution discipline. Lead scale AI led motions across roles and devices embedding Copilot capabilities to empower every seller to increase productivity.
+ **One Sales Execution** - Drive Sales Excellence discipline, governance, and actionable insights ensuring a consistent and connected approach Orchestrate a coordinated MCEM rhythm of business that aligns segments, solution areas, and roles with key partners for seamless execution and accountability Equip sales managers to operationalize core sales principles and strategy guiding quarterly activations around pipeline, top of funnel, and usage, using standard tools. (IAP, MSXI 2.0, MCEM) Build rhythm of the business sockets at each leadership level which enable consistent conversations, metrics, and data from M-IC conversation.
+ **Sales Execution Transformation & Efficiency** - Support the landing emerging pipeline generation programs/acceleration workshops that support growth and improved sales performance Drive efficiency & simplicity to enhance sales effectiveness. Support Sales Managers on seller expectations based on MCEM standards and continue to work on areas of opportunity for segment transformation
+ **Agile Planning -** Support planning activities in partnership with segment ATU accounts and operational leadership, driving account planning, with enhanced SEL guidance on enabled motions.
**Qualifications**
**Required/Minimum Qualifications**
10+ years' experience with active participation in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field or equivalent experience.
**Data Experience**
5+ years of experience using data to drive business outcomes or inform business decisions.
**Stakeholder Management Experience**
7+ years of experience managing relationships with stakeholders, clients, and/or customers.
**People Management Experience**
5+ years people management experience.
**Education**
Bachelor's Degree in a related field.
**Project / Change Management Experience**
7+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft's Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.
As a Sales Excellence for Enterprise FSI and Consulting Services, you will be responsible to drive the Health of the Business, reporting and orchestration of ROB for these two businesses. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
You will be part of an Enterprise Team that helps businesses achieve their digital transformation and business goals with Microsoft solutions and partners. Whether your segment is Customer or Partner focused, key to the role is the ability to drive actionable outcomes, guide and optimize the sales process Segment and sales leaders. You will cross-collaborate with other roles to forward-looking performance recommendations of your segment.
We are looking for an outcome-driven Sales Excellence (SE) to support the _FSI and Services_ segment's current and forward-looking business goals.
**Responsibilities**
+ **Sales Management Trusted Advisor -** Enable the organization to prioritize the right areas of focus, identifying key opportunities and challenges to allocate resources effectively and maximize impact. Coach sales managers (M1-M3) to embed effective sales orchestration, ensuring they have the tools and strategies to lead their teams towards achieving sales targets Drive consistent execution across teams by fostering collaboration, sharing best practices, and maintaining a clear and unified approach across the organization
+ **Business Health & Management-** Drive a continuous, 'always-on' approach to 4Q pipeline generation and progression, ensuring alignment to MCEM stages and business priorities. Oversee consistent and effective field engagement to uphold pipeline hygiene standards and drive execution discipline. Lead scale AI led motions across roles and devices embedding Copilot capabilities to empower every seller to increase productivity.
+ **One Sales Execution** - Drive Sales Excellence discipline, governance, and actionable insights ensuring a consistent and connected approach Orchestrate a coordinated MCEM rhythm of business that aligns segments, solution areas, and roles with key partners for seamless execution and accountability Equip sales managers to operationalize core sales principles and strategy guiding quarterly activations around pipeline, top of funnel, and usage, using standard tools. (IAP, MSXI 2.0, MCEM) Build rhythm of the business sockets at each leadership level which enable consistent conversations, metrics, and data from M-IC conversation.
+ **Sales Execution Transformation & Efficiency** - Support the landing emerging pipeline generation programs/acceleration workshops that support growth and improved sales performance Drive efficiency & simplicity to enhance sales effectiveness. Support Sales Managers on seller expectations based on MCEM standards and continue to work on areas of opportunity for segment transformation
+ **Agile Planning -** Support planning activities in partnership with segment ATU accounts and operational leadership, driving account planning, with enhanced SEL guidance on enabled motions.
**Qualifications**
**Required/Minimum Qualifications**
10+ years' experience with active participation in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field or equivalent experience.
**Data Experience**
5+ years of experience using data to drive business outcomes or inform business decisions.
**Stakeholder Management Experience**
7+ years of experience managing relationships with stakeholders, clients, and/or customers.
**People Management Experience**
5+ years people management experience.
**Education**
Bachelor's Degree in a related field.
**Project / Change Management Experience**
7+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .