158 Customer Engineer jobs in Australia

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security's mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success-guided by a deep commitment to diversity, inclusion, and innovation.
As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft's top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement and accelerate customer adoption. You will have an opportunity to be at the forefront of emerging technologies, and as you learn and grow you will have opportunities to contribute to the technical growth of your peers.
In this role we are seeking individuals who put the customers first, demonstrate empathy, possess strong communication skills, have a growth mindset, and can maintain deep technical expertise in the Microsoft Security products. Successful candidates will join one of the most customer-connected engineering teams at Microsoft. This is a technical role in a fast-paced team within Security Engineering that involves direct interaction with a varied set of stakeholders within Microsoft.   
The ideal candidate should have extensive experience in a technical role leading complex and highly visible customer engagements.  Throughout their career, they must have managed situations where stakes were high, exhibited situational leadership, developed excellent negotiation skills, and refined their ability to communicate complex technical information effectively through verbal and written communication. They will have used data-driven decision-making, are comfortable with ambiguity, and demonstrated aptitude for quickly acquiring new skills. 
**Responsibilities**
+ Maintain technical depth in your designated Microsoft Security product as you actively troubleshoot and resolve customer issues.
+ Directly engage and respond to technical escalations from Microsoft's Security customers as part of a 24x7x365 globally dispersed engineering team.
+ Deeply engage with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
+ Share insights and recommendations with customers, support, and account teams to ensure self-remediation to known product issues.
+ Collaborate with software engineers on behalf of customer to diagnose, troubleshoot, and resolve complex product problems.
+ Utilize your knowledge and expertise to mentor others and support the technical development of an international team.
+ Communicate with customers to provide updates and gather additional information as needed.
+ Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
+ Collaborate with engineering on customer issues and testing to ensure customers success.
**Qualifications**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, cybersecurity consulting, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).
+ 3+ years of experience with Microsoft Purviewwith a demonstrated eexpertise in the following cloud computing technologies related to Information & Data Security:  
+ Information Protection 
+ Data Loss Prevention / Endpoint Data Loss Prevention 
+ Data lifecycle Management - Governance & Labelling, Classification 
+ Policy Management 
+ Insider Risk Management 
+ eDiscovery & Records Management  
+ Communication Compliance 
+ Information Barriers  
+ Records Management 
+ Access & Security Controls  
+ Experience with automation languages (PowerShell, etc.) / Power Automate  
+ Experience with IDE and Development Languages (JAVA, .NET, Python) 
+ Ability to participate in a 24x7x365 on-call rotation.
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:  
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security's mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success-guided by a deep commitment to diversity, inclusion, and innovation.
As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft's top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement and accelerate customer adoption. You will have an opportunity to be at the forefront of emerging technologies, and as you learn and grow you will have opportunities to contribute to the technical growth of your peers.
In this role we are seeking individuals who put the customers first, demonstrate empathy, possess strong communication skills, have a growth mindset, and can maintain deep technical expertise in the Microsoft Security products. Successful candidates will join one of the most customer-connected engineering teams at Microsoft. This is a technical role in a fast-paced team within Security Engineering that involves direct interaction with a varied set of stakeholders within Microsoft.   
The ideal candidate should have extensive experience in a technical role leading complex and highly visible customer engagements.  Throughout their career, they must have managed situations where stakes were high, exhibited situational leadership, developed excellent negotiation skills, and refined their ability to communicate complex technical information effectively through verbal and written communication. They will have used data-driven decision-making, are comfortable with ambiguity, and demonstrated aptitude for quickly acquiring new skills. 
**Responsibilities**
+ Maintain technical depth in your designated Microsoft Security product as you actively troubleshoot and resolve customer issues.
+ Directly engage and respond to technical escalations from Microsoft's Security customers as part of a 24x7x365 globally dispersed engineering team.
+ Deeply engage with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
+ Share insights and recommendations with customers, support, and account teams to ensure self-remediation to known product issues.
+ Collaborate with software engineers on behalf of customer to diagnose, troubleshoot, and resolve complex product problems.
+ Utilize your knowledge and expertise to mentor others and support the technical development of an international team.
+ Communicate with customers to provide updates and gather additional information as needed.
+ Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
+ Collaborate with engineering on customer issues and testing to ensure customers success.
**Qualifications**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, cybersecurity consulting, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).
+ 3+ years of experience with Microsoft Purviewwith a demonstrated eexpertise in the following cloud computing technologies related to Information & Data Security:  
+ Information Protection 
+ Data Loss Prevention / Endpoint Data Loss Prevention 
+ Data lifecycle Management - Governance & Labelling, Classification 
+ Policy Management 
+ Insider Risk Management 
+ eDiscovery & Records Management  
+ Communication Compliance 
+ Information Barriers  
+ Records Management 
+ Access & Security Controls  
+ Experience with automation languages (PowerShell, etc.) / Power Automate  
+ Experience with IDE and Development Languages (JAVA, .NET, Python) 
+ Ability to participate in a 24x7x365 on-call rotation.
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:  
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security's mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success-guided by a deep commitment to diversity, inclusion, and innovation.
As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft's top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement and accelerate customer adoption. You will have an opportunity to be at the forefront of emerging technologies, and as you learn and grow you will have opportunities to contribute to the technical growth of your peers.
In this role we are seeking individuals who put the customers first, demonstrate empathy, possess strong communication skills, have a growth mindset, and can maintain deep technical expertise in the Microsoft Security products. Successful candidates will join one of the most customer-connected engineering teams at Microsoft. This is a technical role in a fast-paced team within Security Engineering that involves direct interaction with a varied set of stakeholders within Microsoft.   
The ideal candidate should have extensive experience in a technical role leading complex and highly visible customer engagements.  Throughout their career, they must have managed situations where stakes were high, exhibited situational leadership, developed excellent negotiation skills, and refined their ability to communicate complex technical information effectively through verbal and written communication. They will have used data-driven decision-making, are comfortable with ambiguity, and demonstrated aptitude for quickly acquiring new skills. 
**Responsibilities**
+ Maintain technical depth in your designated Microsoft Security product as you actively troubleshoot and resolve customer issues.
+ Directly engage and respond to technical escalations from Microsoft's Security customers as part of a 24x7x365 globally dispersed engineering team.
+ Deeply engage with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
+ Share insights and recommendations with customers, support, and account teams to ensure self-remediation to known product issues.
+ Collaborate with software engineers on behalf of customer to diagnose, troubleshoot, and resolve complex product problems.
+ Utilize your knowledge and expertise to mentor others and support the technical development of an international team.
+ Communicate with customers to provide updates and gather additional information as needed.
+ Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
+ Collaborate with engineering on customer issues and testing to ensure customers success.
**Qualifications**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, cybersecurity consulting, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).
+ 3+ years of experience with Microsoft Purviewwith a demonstrated eexpertise in the following cloud computing technologies related to Information & Data Security:  
+ Information Protection 
+ Data Loss Prevention / Endpoint Data Loss Prevention 
+ Data lifecycle Management - Governance & Labelling, Classification 
+ Policy Management 
+ Insider Risk Management 
+ eDiscovery & Records Management  
+ Communication Compliance 
+ Information Barriers  
+ Records Management 
+ Access & Security Controls  
+ Experience with automation languages (PowerShell, etc.) / Power Automate  
+ Experience with IDE and Development Languages (JAVA, .NET, Python) 
+ Ability to participate in a 24x7x365 on-call rotation.
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:  
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.
Nutanix (NTNX) is looking for a dynamic **Customer Success Representative** to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.
We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you'll have developed strong relationships with our customers. You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you'll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.
**About the Team**
The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.
**Your Role**
+ Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
+ Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
+ Manage the full renewal opportunity and all related forecasting activities
+ Develop strategic long-term plans with customers
+ Project and manage adoption and implementation plans
+ Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
+ Work with Account teams and internal resources to negotiate and address customer objections as they arise
+ Report customer feedback and advocate customer needs in the Nutanix ecosystem
+ Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
+ Proactively coach team members on best practices to ensure the success of the team and every customer
+ Plans executive engagement with theatre leads
**What You Will Bring**
+ 3 to 5 years of experience in software sales and customer adoption, retention, renewals
+ Bachelor's degree or equivalent
+ Experience and successful track record with renewal and recurring revenue model
+ Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
+ Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
+ Strong analytical and organizational skills
+ Strong customer relationship development skills; passionate about customer success
+ Solid sales instinct with excellent presentation and negotiation skills
+ Creative problem solving under pressure when working through customer issues.
+ Exceptional verbal and written communication, prioritization, and time management skills
+ Self-motivated but also a team player
+ High energy, drive, and sense of responsibility
+ Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
**Work Arrangement**
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**Customer Success - Technical Support | Service Coordination + Admin + Project Support**
**About the role:**
We are seeking a **Customer Success - Technical Support** team member to join our team in **Western Australia** . This is a hands-on, customer-focused role with lots of variety - from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.
You'll be the central point of contact for customers and internal stakeholders alike, helping deliver smooth service operations and outstanding customer experiences.
**Responsibilities:**
- Respond to incoming technical service calls and log cases in the CRM system
- Coordinate technician schedules, including breakdowns and installations
- Manage parts allocation, quotations, and service communications
- Assist with preventive maintenance scheduling and loaner equipment requests
- Liaise with the Sales and Service teams to help coordinate major projects
- Monitor and manage the technical services email inbox
+ The administration and coordination of large equipment orders from point on initial order entry to customer installation and final invoice.
**Requirements:**
- Previous experience in customer service, admin, or scheduling roles
- Excellent communication skills and a professional phone manner
- Ability to prioritise and manage multiple tasks
- Proficiency with Microsoft Office and CRM tools
- A proactive, solution-focused mindset
- Experience in technical environments or healthcare support is a plus
**About Dentsply Sirona**
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with over 130 years of innovation. Our global team is driven by a passion for high performance, continuous improvement, and a shared commitment to improving oral healthcare for all.
**As part of the Dentsply Sirona team, you'll be empowered to:**
- Develop faster with access to top-tier learning and growth opportunities
- Perform better in a culture that values excellence and collaboration
- Shape the dental industry by contributing to cutting-edge innovation
- Make a difference through work that truly impacts patients and professionals worldwide
**Equal Opportunity Statement**
Dentsply Sirona is committed to fostering an inclusive environment. We are proud to be an Equal Opportunity Employer and welcome applications from people of all backgrounds, experiences, and abilities.
**Apply now to join a team that values innovation, customer focus, and teamwork!**
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.

**ABOUT THE ROLE:**
Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in building trusted relationships with educators, providing expert guidance and specialist technical training, and coordinating with internal teams to support the customers' strategic goals, and our business and commercial outcomes. You are proactive, adaptable, results-driven, and customer-centric, with a desire to make a lasting and measurable impact.
**OUR TEAM:**
Higher Education - The Higher Education division provides quality courseware and innovative digital learning solutions that support learners and educators in the higher education sector. Reporting to the Director, Sales and Customer Success, the Customer Success Manager is part of a small, dedicated Customer Success team. You will work across an assigned territory of Higher Education accounts to ensure educator success and satisfaction with Pearson's innovative digital platforms, content and services.
As Customer Success Manager (CSM), you will:
+ Have a passion for higher education, lifelong learning and Pearson's mission.
+ Act as a trusted advisor for Pearson, being an expert in our product portfolio, leading with digital and online learning technologies.
+ Engage, maintain and build trusted relationships with key university stakeholders, such as lecturers, academics, faculty staff, and teaching and learning staff.
+ Build territory knowledge, ensuring alignment of Pearson products with customer goals, academic programs and strategic outcomes.
+ Understand product functionality, features, and best practices across all Pearson HED digital products.
+ Excel in project management and prioritization, with the capacity to manage multiple customers, think ahead and solve problems.
+ Provide implementation and integration set up with the institution's LMS and IT stakeholders.
+ Proactively onboard, engage and support our customers, primarily university lecturers, through all phases of the customer journey.
+ Develop and execute customer success strategies, using an engagement model and customer milestones, to drive product adoption and maximize customer value.
+ Provide ongoing specialist digital training and strategic advice to customers, helping them align product use with their goals and maximize ROI.
+ Manage and maintain customer data to ensure Smartsheet and CRM data integrity (Sales Force), and OKR tracking visibility.
+ Ability to analyze customer usage data and trends to understand product engagement, and insights for improving customer experience.
+ Ability to analyze customer data, and usage trends for strategic and commercial success.
+ Address customer inquiries and issues promptly, coordinating with tech support teams as needed to ensure swift resolutions.
+ Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services
+ Monitor customer health metrics, success KPIs, opportunities, risks, ensuring alignment with leadership and business goals, and performance OKRs.
+ Ensure high customer retention and satisfaction NPS levels by delivering exceptional service and support.
+ Identify opportunities for upselling additional products or services and work with sales on renewals to drive revenue growth.
+ Gather feedback and insights from customers to drive product and service improvements.
+ Contribute to success Playbooks, and resources to drive business improvement initiatives and optimize results.
+ Collaborate closely with Sales to ensure strategic alignment, and prioritization, across activities that support customer adoption, retention, expansion and advocacy.
+ Collaborate internally with Sales, Sales Operations, Customer Service, Marketing and Product on key initiatives, campaigns, feedback and reporting requirements.
+ Provide digital training as required to internal and external stakeholders.
+ Maintain knowledge of industry trends, Higher Education market insights, and competition.
**CANDIDATE PROFILE:**
To be successful in this role, you will ideally have:
+ A Bachelor's degree or equivalent experience
+ 2+ years' experience in a customer success or related client-facing account management role.
+ Experience with education market, educational software and Learning Management Systems (LMS)
+ Teaching or training experience in the higher education or education technology sector is highly regarded.
+ Savvy with digital technologies, with the ability to train, support and present to customers effectively.
+ Excellent interpersonal and communication skills, with the ability to build and maintain customer relationships and work cross functionally.
+ Excellent problem solving and critical thinking skills, with a customer mindset and a proactive and accountable approach.
+ Ability to organize, prioritize, complete activities and meet deadlines daily.
+ Champion a growth mindset, with adaptability for evolving business priorities.
+ Proficiency in learning or digital technologies, including Windows, MS Office, and experience leveraging CRM systems (Salesforce), or Smartsheet to drive efficiency and effectiveness.
+ The role is Sydney-based, managing a diverse territory encompassing Universities and higher education providers in New South Wales. This role is primarily remote but, at times hybrid, requiring flexibility for strategic campus visits at key points in the academic calendar, or office meetings.
+ Flexibility to occasionally attend global meetings, training, kick-offs as well as other business-related meetings, outside of office hours.
+ There may be interstate or overseas conference travel.
+ Driver's license and vehicle is required
**BENEFITS:**
+ Bonus leave day, to invest in your learning
+ Volunteer days to give back to the community
+ Flexible hybrid working
**WHO WE ARE:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20388

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Customer Success Executive** is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
**What You Get to Do in This Role:**
+ **Drive Post-Sales Success** : Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
+ **Collaborate Strategically** : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
+ **Mitigate Risks and Drive Value** : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
+ **Focus on Key Performance Indicators (KPIs)** : Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
+ **Foster Strategic Alignment** : Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
+ **Advocate for Innovation and Continuous Learning** : As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
+ **Set Success Metrics and Milestones** : Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
**Ideal Candidate:**
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
**To be successful in this role, you will need:**
+ **AI driven:** Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ **Educational Background** : BA/BS or equivalent required, Master's degree preferred.
+ **Experience** : A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
+ **Leadership Expertise** : Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
+ **Business Acumen** : Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
+ **Cross-Functional Leadership** : A history of working across multiple functions and driving alignment in large, matrixed environments.
+ **C-Level Relationships** : Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
+ **Adaptability** : Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
+ **Execution Focus** : Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
+ **Collaboration and Communication** : Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
+ **Customer Focus** : Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Job Requisition ID #**
24WD78199
Job Description
**NOTE: This is NOT an open position.**
**Please submit your CV here for future consideration.**
**Position Overview**
**About Autodesk Construction Solutions**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move through each phase of the construction lifecycle, from design and preconstruction to construction, turnover, and operations, with the best Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.
**Role: Customer Success Manager**
Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes. You will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.
Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with experience with technology and the construction industry.
**About You**
+ You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
+ You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
+ You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
+ To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
+ You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
+ You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
+ You will collect product feedback from customers and contribute to product roadmap discussions
+ You will track account health to identify churn risk and work to eliminate that risk
+ You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
+ You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
+ You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
+ You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
**Minimum Qualifications**
+ At least 3 years experience in a customer-facing, B2B role
+ Experience in Customer Success, Account Management, or a client-facing, role
+ Ability to travel up to 30%, taking into account the current situation
+ Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
+ Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
+ Experience managing relationships with many customers.
+ Process-driven and organized
+ Hard work, a record of accomplishments, and a drive for achievement
**Preferred Qualifications**
+ Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
+ Experience of AEC workflows and awareness of BIM solutions focused on Construction
+ Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

This is a Account Manager, Customer Success role with Streem based in Surry Hills, NSW, AU
== Streem ==

Role Seniority - junior

More about the Account Manager, Customer Success role at Streem

Your role as an Account Manager

Our Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the Customer Success team, you’ll be responsible for collaborating with others to collectively service clients, originating from diverse industries, experiences and backgrounds. 

As a member of one of Streem’s critical customer-facing teams, you will grow to become your clients’ go-to expert for all things media monitoring and insights. It will be your role to deliver top-tier customer service, maximise our users’ effective use of the Streem platform, and curate a client experience that is nothing short of exceptional.

Your day-to-day responsibilities

Now that we’ve covered your role at Streem, let’s dive into what you will do on a day-to-day basis as an Account Manager in our Customer Success team. 

• Set newly onboarded clients up for success by establishing, customising and managing their Streem account, including the creation of keyword and Boolean searches; 

• Build, maintain and grow strong client relationships by advocating for their experience, with internal and external stakeholders; 

• Educate users of Streem’s platform through virtual and face-to-face sessions;

• Collect customer feedback and collaborate internally to implement improvements;

• Collaboratively ideate sustainable solutions and opportunities to client challenges;

• Keep your finger on the pulse of the Australian media, and identify key events that may present opportunities to fortify client relationships; 

• Produce a range of reports, transcripts, summaries, and more, for client use. 

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.

Your skills and experience

If you have previous experience with customer service in a corporate environment and you are passionate about creating unforgettably positive client experiences, this is the role for you. 

• 1-2 years’ experience in a Customer Success, Corporate Customer Support or Account Management position;

• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;

• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;

• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences; 

• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;

• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A completed Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field;

• Previous experience working within the media or news industries;

• Prior experience working with media monitoring, intelligence or social listening tools;

• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

Our purpose

At Streem, we help Australia’s most influential organisations stay ahead of the curve by providing real-time media monitoring and intelligence. From breaking news to trending social posts, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a SaaS company built by passionate people with decades of combined expertise in the media industry, and that sets us apart. Our five core values create an environment where innovation flourishes - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and we bring the energy every day. 

If you thrive in a collaborative, dynamic (translation: fast-paced) environment where innovation is encouraged and impact is real, you’ll feel right at home at Streem.

Our culture

We believe in empowering our team and creating an environment where you can do your best work and grow. Happy teams create inspired products, so we always strive to curate a culture and benefits suite that supports, uplifts and develops our staff. 

• Daily gourmet lunches and snacks, prepared by our in-house chef; 

• Hybrid working and access to our dog-friendly Surry Hills HQ, minutes away from Central; 

• Invest in your lifelong learning with an annual $3,000 upskilling allowance; 

• Access corporate discounts and memberships, e.g. One Playground, Anytime Fitness; 

• $2,000 Talent Referral Scheme and Novated Vehicle Leasing; 

• Paid Birthday Leave, Wellbeing Days, Volunteering Days and Blood Donation Leave.

Ready to help to make media meaningful? Apply now and take the next step in your career with one of Australia’s fastest-growing media intelligence platforms!

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.