154 Customer Experience jobs in Australia

Customer Experience Manager

InEight

Posted 14 days ago

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**Company Description:**
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
**Position Summary:**
The Customer Experience Manager will be responsible for cultivating strategic partnerships with key clients, acting as a trusted advisor to enhance the overall client experience, and ensuring solutions are onboarded, adopted, utilised, and renewed at their maximum potential. The Customer Experience Manager will leverage their deep project controls knowledge to drive successful outcomes for clients in major capital projects across infrastructure, mining, oil and gas, energy and renewables sectors.
**InEight promotes a flexible working environment and is able to accommodate work-from-home arrangements. The ideal candidate will be based in either Melbourne, Sydney or Brisbane and will possess the ability to travel as required.**
**Key Responsibilities:**
Project Controls Leadership
+ Support clients in cost management, scheduling, risk management, contract management, change management, reporting and analytics, document management, work planning and packaging, and completions.
+ Provide best practice guidance for the InEight platform, including business process advice, training, troubleshooting, and hands-on configuration as needed.
+ Provide advice on and help analyse cost, schedule, contract and changed data to develop dashboards, reports, and deliver actionable insights using platforms like PowerBI
+ Advise on project controls methodologies including Earned Value Management, Critical Path Method, Monte Carlo risk analysis, Advanced Work Packaging, and lean construction
Client Engagement & Adoption
+ Conduct regular visits with clients to proactively identify issues, disseminate challenges to internal teams and ensure successful close out of items.
+ Leverage strong relationships with key stakeholders to identify risks and implement mitigation strategies and actions.
+ Deliver informal coaching to client-side delivery and project controls teams, focusing on practical, day-to-day guidance.
+ Lead client onboarding, change management, and adoption strategies for project controls systems.
+ Facilitate workshops and configuration sessions to ensure clients realise full value form project controls solutions.
Collaboration
+ Collaborate closely with internal teams including Solution Engineers, Project Delivery, Product Support, and Development to resolve complex challenges and ensure client feedback is captured and acted upon.
+ Partner with Business Development Managers to provide feedback on solution success, make introductions to key contacts, and identify opportunities for expansion.
+ Act as a bridge between clients and internal teams, ensuring that client needs, challenges, and feedback are communicated effectively and solutions are tailored to deliver maximum value.
+ Provide industry feedback to business units gained through interactions with clients.
**Desired Qualifications:**
+ Minimum of 5 years' experience working within the construction industry.
+ Bachelor's Degree in relevant field (Engineering, Construction Management, Construction Project Management) or equivalent work experience in a similar role would be an advantage.
+ Demonstrated experience in a similar Customer Experience Manager role with a focus on SaaS solutions or as a Project Controls Manager working within construction or capital projects.
+ Demonstrated proficiency in project controls systems (e.g. InEight, Contruent, Procore, Ecosys, Primavera P6, Aconex, Oracle Unifier).
+ Proficiency in the use of PowerBI is considered highly advantageous.
+ Excellent customer focus with strong networking/relationship-building skills.
+ Strong negotiation/influence skills.
+ Proactive, goal-oriented mindset with excellent attention to detail.
+ Effectively able to operate in an ever-changing work environment and assist others with adapting to change.
+ Sound verbal and written communication skills, including the ability to convey information and ideas to individuals and groups and make presentations and demonstrations when required.
InEight Inc. is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, colour, religion, national origin, marital status, disability or any other characteristic protected by law.
No applications from Employment Agencies at this time.
Applicants must have the legal right to live and work in Australia permanently.
#InEight
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Customer Experience Coordinator

Sydney, New South Wales CBRE

Posted 3 days ago

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Customer Experience Coordinator
Job ID

Posted
24-Sep-2025
Service line
Advisory Segment
Role type
Part-time
Areas of Interest
Communications/Public Relations, Customer Service, Marketing
Location(s)
Sydney - New South Wales - Australia
+ **30 hours per week, flexible schedule that works for you**
+ **Use your skills in events, comms and tech, varied, hands-on coordinator role**
+ **Join a supportive, fun team culture, manage our app and deliver engaging events**
Looking to grow your career in events or customer experience? Maybe you're looking for meaningful, flexible work that balances with your personal life? This part-time role could be just what you're after.
We're on the lookout for a tech-savvy and enthusiastic Customer Experience Assistant to join our friendly CBRE-ISPT team. You'll be helping deliver fun events, manage our community engagement app, and support the team with day-to-day activities, all while enjoying the freedom to set your own hours (30 per week).
**What you'll do:**
+ Bring energy to events, activations and wellbeing programs across our properties
+ Keep our building app (EPIC) updated with fresh content, posts and event schedules
+ Support the team with comms, signage, email updates, and general admin
+ Help out at the front desk (Flex by ISPT meeting and events space) to welcome guests, provide event set ups if needed
+ Support Executive Concierge with tasks, provide customer service assistance if needed
+ Coordinate logistics like merchandise orders, invoices, and contractor support
**What you bring:**
+ Confidence with tech, apps and social media
+ Experience in event coordination
+ Experience in customer service and experience coordination
+ Strong organisation skills and a love of making things happen
+ Great communication skills and a positive, can-do attitude
**About CBRE & ISPT**
Join CBRE, the world's largest commercial real estate services firm, and work alongside ISPT, Australia's only carbon-neutral property company. You'll be part of a culture that values flexibility, diversity, and helping our people thrive.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
We look forward to hearing from you! #WeAreCBRE
_Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider._
_Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process._
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Customer Experience Partner

Melbourne, Victoria CoStar Realty Information, Inc.

Posted 5 days ago

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Customer Experience Partner
Job Description
**Company Overview:**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property marketplace reaching 7 million Australians each month, making it one of the country's most recognised and trusted property platforms. Domain operates the Allhomes and CRE 'commercial real estate' platforms and provides product and solutions to consumers, agents, government and enterprise to digitise every step of the property journey. Learn more about Domain: .
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues.
_Sitting within an experienced and supportive team in Melbourne, this is an opportunity for a passionate problem-solver to plug into a very sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the Domain eco-system that many have achieved over the past 12 months._
**Important note:**
The working hours for this role are 9am - 5.30pm, however you may need to be flexible to work a 10.30am - 7pm shift in future as we expand our coverage.
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days.
**In a typical day you can expect to:**
+ Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
+ Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
+ Identify process and product improvements from client feedback that will help to deliver on company strategy.
+ Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
+ Communicate more complex issues to the development and sales team for further attention.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
ESSENTIAL **:**
+ Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
NICE TO HAVES **:**
+ Exposure to working with technology and SaaS platforms and an interest in learning more.
+ Property industry knowledge
+ Phone-based customer service experience.
+ Basic knowledge of coding, XML, json or HTML.
**Who We Are**
Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life's property decisions, providing a one-stop-shop of solutions found only on Domain.
As we change the way people engage with property, we need diverse thinkers to help us.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
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Customer Experience Consultant

2000 Sydney, New South Wales Maersk

Posted today

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Job Description

permanent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The Position:

The Customer Service Agent is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Job Description:

  • Be the primary point of contact for customers via all communication channels and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
  • Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering.
  • Cross-sell & upsell Logistics and Services products to customers.
  • Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.

Job Requirements:

  • Knowledge of shipping, supply chain or logistics industry preferred
  • Excellent Stakeholder management-, interpersonal-, and communication-skills
  • Energetic, well-organized, and self-Initiated
  • Analytical and problem-solving skills
  • Good process understanding & digital proficiency
  • Strong Microsoft office skills
  • Ability to work under pressure keeping quality in focus
  • Strong cost conscious and optimization mindset
  • Fresh graduates are welcome to apply.

Preferred candidates will be required to undertake reference checks as well as pre-employmen t screening, including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

#LI-AI1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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Customer Experience Consultant

2300 Newcastle, New South Wales Newcastle Permanent

Posted today

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permanent
About the role
We are looking for a passionate and motivated Customer Experience Consultant to join our Customer Contact Centre team in Newcastle. This full-time position offers a rotating roster, with shifts between Monday to Friday (8am - 6pm) and on average one Saturday shift (9am - 2pm) every four weeks.
Our Customer Experience Consultants are essential to our success at Newcastle Permanent, and their dedication has made a significant impact. We're looking for individuals who share this passion and are committed to delivering exceptional customer service. Each day brings something new, and you’ll receive comprehensive training to ensure you're equipped to handle all customer queries. After training, a hybrid work arrangement is available.
What will your key responsibilities include?
Act as first point of contact, positively interacting with customers over the phone.Identifying customer needs and offering quality support and appropriate solutions with our comprehensive range of products and services.Strive towards achieving personal targets.
What are we looking for?
Customer service experience; contact centre experience is highly regarded.Excellent attention to detail.Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.Proficient computer skills, and the ability to learn new systems.Positive attitude, with the ability to respond well within fast paced environment.Being able to adapt, with a willingness to embrace ever present change.Ability to work in a small team, while always encouraging those around you.
About us
We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.
What can you expect from us?
As part of the NGM Group, employees can take advantage of the following work perks:
Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.Professional advancement; recognition programs and employee referral program.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.
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Customer Experience Specialist

4217 Bundall, Queensland RPM Hire

Posted today

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Job Description

permanent

About RPM Hire

Founded in 2011, RPM Hire has grown rapidly to become a market leader in traffic management equipment hire across Australia. With operations in VIC, NSW, QLD, TAS, WA, and SA - and plans for international expansion - our business is built on delivering exceptional customer service and continuously improving both our products and the way we work.

Our Vision is simple but ambitious: to be the World's leading supplier of traffic management equipment hire, known for outstanding customer satisfaction, reliable equipment, and professionalism. We’re passionate about offering top-quality gear at competitive prices, helping our customers get the best value possible.

Our Culture is what makes us stand out. Guided by our core values - People Matter, Thirst for Improvement, Be Memorable, Be Courageous, and Safely Get Sh!t Done - we foster strong, lasting partnerships with both our customers and our team.

Industry Recognition:
In June 2025, we were proudly recognised by the Hire and Rental Industry Association (HRIA), winning:
Hire Company of the Year
People and Culture Award

Join us and be part of a team that’s making an impact across Australia - and soon, the world.

The Opportunity

We are seeking a passionate, people-focused Customer Experience Specialist (AKA Director of First Impressions) to join our team! Reporting to our General Manager, this role is so much more than answering phones or responding to emails - you’ll be the voice and face of RPM Hire, ensuring that every customer feels heard, valued, and supported from the very first interaction.

As the Director of First Impressions, you’ll set the tone for the entire customer journey, turning everyday touchpoints into opportunities to build trust, loyalty, and lasting relationships.

Why This Role Matters

Our customers are at the heart of everything we do. As their first point of contact, you’ll play a pivotal role in shaping their perception of our brand. You won’t just solve problems - you’ll anticipate needs, deliver tailored solutions, and create experiences that leave a positive and lasting impression.

Key Responsibilities

  • Be the first touchpoint for customers, delivering timely, accurate, and friendly support across phone and email.

  • Act as a trusted advisor by offering tailored solutions and clear guidance.

  • Manage and resolve customer challenges with empathy, ownership, and care.

  • Partner with internal teams (operations and sales) to ensure smooth resolutions and end-to-end satisfaction.

  • Capture customer feedback and insights to drive continuous improvement in our products, services, and processes.

  • Support customer onboarding and education, helping clients maximize the value of our offerings.

  • Maintain deep knowledge of our products, services, and industry trends to serve as a reliable, go-to resource.

What You'll Bring

  • Exceptional communication skills with a warm, approachable style.

  • A genuine passion for helping people and enhancing customer experiences.

  • Strong problem-solving abilities and a proactive, solutions-first mindset.

  • Tech-savviness with the ability to quickly learn and navigate CRM/ticketing systems.

  • Previous experience in customer service or client relations (highly desirable).

Who You Are

  • Empathetic Listener: You make people feel understood and valued.

  • Customer Advocate: You always put the customer at the centre.

  • Solutions-Oriented: You thrive on resolving challenges and finding better ways forward.

  • Team Player: You collaborate, communicate, and celebrate wins together.

The Benefits of Working at RPM Hire

  • Safety first culture.

  • Ongoing training and development opportunities.

  • Employee profit share program.

  • You will be part of a supportive, fun and inclusive team.

  • Equal employee opportunities.

  • Inclusive work environment.

  • We care about our employee’s wellbeing. You will have access to our Employee Assistance Program and other wellbeing initiatives.

RPM Hire is an equal opportunity employer, committed to maintaining a diverse and inclusive workplace that values differences.

Successful applicants will undergo and pass a Pre-Medical as part of the hiring process, as well as be requested to provide a Police Check.

Sound like you? Please click the apply button to submit your application and resume.

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Customer Experience Consultant

5000 Adelaide, South Australia Hickinbotham Group

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Job Description

permanent

Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group’s interests include SA’s largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.

We are seeking a Customer Experience Consultant to join our high-performing team in our contemporary office near the Adelaide CBD. You will be an “A” player, who brings a pragmatic, can-do attitude, and excellent interpersonal skills.

We value our high-energy, professional workplace and our commitment to delivering value across the Group’s business units. High performance, accountability, humility, and outstanding customer service outcomes are non-negotiable aspects of our culture.

As a motivated and driven self-starter, you will have the ability to work with minimal supervision while learning, adapting and thriving in professional, a fast-paced, and demanding environment.

Key responsibilities for this stimulating and rewarding role include:

  • Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and culture
  • Being a team player that cares about our clients and understands the importance of five-star customer service
  • Developing strong client relationships and providing support on a range of enquiries
  • Delivering regular updates on the progress of our client's homes
  • Managing interactions with clients over the phone, by email and in-person
  • Taking ownership of client queries from start to finish
  • Liaising with clients and external providers in a prompt and professional manner
  • Diligence with note taking and database management

Along with being reliable, loyal and trustworthy, a successful candidate will demonstrate the following attributes:

  • Have a strong understanding and belief in the company core values and to treat the core values as a blueprint for behaviour
  • Implement our lean culture as a part of everyday performance
  • Professional presentation
  • Superior written and verbal communication skills
  • Outstanding attention to detail
  • Ability to work autonomously and collaboratively as part of a team
  • Proven ability to achieve objectives and demonstrate actual results
  • Focused, driven and motivated
  • A positive energy with a 'can-do' attitude
  • Problem-solving and negotiation skills
  • Ability to remain calm under pressure
  • Excellent organisational and time management skills
  • An ability and desire to think outside the square

If this is you, and you want to reach your potential while working with the best, this role offers an exciting career opportunity where your hard work and dedication will be genuinely acknowledged and rewarded.

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Customer Experience Consultant

3844 Traralgon, Victoria Autoleague

Posted today

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Job Description

permanent

Carco Pakenham is a brand new used car dealership and part of Autoleague, one of Australia’s largest automotive groups with dealerships across Victoria, Queensland, and Western Australia. Representing trusted brands like Toyota, Mazda, Mitsubishi, Isuzu, Hyundai, Kia, Volkswagen, and MG, we combine leading vehicles with exceptional customer service and state-of-the-art facilities.

Our mission is to deliver the best experience when buying a car, offering reliable, quality-checked vehicles while fostering long-lasting customer relationships.

We are looking for passionate, sales-focused individuals to join our growing team. In this phone-based role, you will engage with warm leads, build genuine relationships, and help customers find their perfect vehicle, all while contributing to a supportive, high-performing team.

What You'll Be Doing

  • Handling a high volume of inbound and outbound calls to create and convert sales opportunities.

  • Delivering exceptional customer experiences with confidence and professionalism.

  • Following up on leads, nurturing relationships, and driving sales results.

  • Introducing customers to our finance and aftercare options in a consultative, persuasive manner.

  • Collaborating with your team to meet and exceed KPIs focused on sales performance, customer satisfaction, and engagement.

What You’ll Bring

  • A hungry, driven mindset. You are motivated by results and excited to exceed targets.

  • Exceptional salesmanship and the ability to influence and close over the phone.

  • Self-motivation and the ability to drive yourself to succeed every day.

  • A genuine people person who enjoys building relationships and working as part of a team.

  • Experience in call centre sales, customer service, or retail. Automotive experience is a bonus but not essential.

  • Excellent listening, communication, and problem-solving skills.

  • A team-first attitude with resilience and adaptability.

  • A current Driver’s Licence (essential).

What You’ll Get

  • Base salary plus uncapped commissions (OTE $130k), your results your reward.

  • A supportive team culture that celebrates wins and drives success together.

  • Ongoing training and development to help you thrive in your role.

  • Career progression opportunities within a respected automotive group.

  • The chance to work with a dealership that is professional, high-performing, and passionate about what we do.

Are You Ready to Drive Your Success?
If you are energetic, sales-savvy, and love connecting with people over the phone, we want to hear from you. Apply now with your resume and cover letter and become part of the Pakenham CARCO success story.

Please note: due to high application volume, only shortlisted candidates will be contacted.

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Customer Experience Expert

2830 Dubbo, New South Wales O'Brien Glass Industries Limited

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Job Description

permanent

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

-

Our Customer Service Team is the first point of contact to our AutoGlass customers.

Our Dubbo Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!

  • Perm Part Time role - 5 days per week

  • Monday - Friday 9.00am - 1.00pm.

  • Pay: $33.11ph + Super

About the Role:

  • Face to Face customer service

  • Greeting customers and visitors at reception with a positive, helpful attitude.

  • Ensuring our customers have the best experience within the Branch

  • Answering customer inquiries via telephone, email, and in-person.

  • Provide support to the manager and the running of daily operations

  • Effectively keeping customers updated on delivery lead times

  • Undertake repair inspections on vehicles

  • Explore customer needs and educate on our full scope of services

  • Issue invoices and raise job authorities as required

  • Scheduling repair bookings

  • Source suitable resolutions to customer concerns and follow up customer queries

About You:

  • Professional communication and presentation skills

  • Excellent and clear verbal and written communication skills

  • MUST have a current drivers licence!

  • Ability to resolve issues and create solutions for customers

  • Support the Branch manager with administrative tasks

  • Ability to work in fast paced workplace

  • Excellent time management and prioritisation skills

  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment

  • Growth and development opportunities

  • Competitive salary

  • Reward and Recognition programs

Must have Full Australian Workrights!

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Coordinator - Customer Experience

6401 Northam, Western Australia Council Jobs

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Job Description

permanent
Join Our Growing Team!
Permanent full-time, Annual Salary Up To $93,500.59

We’re seeking a dynamic Coordinator – Customer Experience to lead our customer service and engagement functions. In this role, you’ll manage the Shire’s customer service team, oversee complaint resolution, and drive initiatives that build trust, strengthen community connections, and enhance ratepayer satisfaction.

If you’re passionate about delivering exceptional service and shaping a positive customer experience, this is your chance to make a meaningful impact on a growing community.


What We Can Offer You

  • Annual cash salary up to $93,500.59 plus superannuation up to 15%.
  • 9-day fortnight is possible and 19-day month is possible (full-time)
  • 22 days annual leave.
  • Supportive team environment and professional development.
To Apply

Applicants may view the Position Description HERE.

Written applications may be emailed to ***@gingin.wa.gov.au or submitted via the "Apply Online for this Job" button below.

A police clearance and medical check will be required later in the process.

Your application must include the following 3 documents:

  1. Covering letter outlining your interest in the position.
  2. Current CV / Resumé (please ensure referees are current).
  3. Response to the Selection Criteria - see page 2 of the Position Description and in a separate document outline your ability to meet each of the requirements of the role (maximum of 3 pages).


Applications close 4.00pm, Friday 26 September 2025.

Eligibility
  1. Australian citizenship, permanent residency, or legal working rights is an essential requirement for applicants to be considered for permanent positions at the Shire of Gingin.
  2. Late or incomplete applications will not be considered.
  3. Canvassing of Elected Members during the recruitment process will disqualify your application.
  4. The Shire of Gingin is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The Shire encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities, and genders to apply for this position.
  5. All employees and prospective employees of the Shire of Gingin are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
Enquiries
  • Genesia Koorasingh, Human Resources Manager – 5***
  • Rachael Wright, Executive Manager Corporate Services – 5***
  • Karina Leonhardt, Manager Corporate Services – 5***

Note for recruiters and employment agencies - we respectfully ask not to contact us regarding this job posting as unsolicited resumes or recruitment services will not be responded to or accepted.

Scott Wildgoose
CHIEF EXECUTIVE OFFICER

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