What Jobs are available for Customer Facing in Australia?
Showing 42 Customer Facing jobs in Australia
PDOC Service Delivery Manager
Sydney, New South Wales
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft Industry Solutions is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft's mission of empowerment - and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
** **
In the Industry Solutions Delivery (ISD) team we are looking for Presales and Project Management specialists with a passion for delivering customer outcomes through our select GSI partners. You will be championing high quality throughout presales and delivery, providing governance oversight to a portfolio of GSI partner deliveries and serving as the primary contact for senior customer and partner stakeholders.
In this role you will be part of the regional Partner Delivery Orchestration Center (PDOC) and manage a portfolio of partner-led delivery engagements as well as presales. The Partner Delivery Orchestration Center is designed to provide centralized pre-sales and delivery management services, at the regional level, for GSI partner-led delivery. The role of PDOC is to ensure the successful management of the customer and partners in the delivery execution. As such, the PDOC capability will range from working with customers and account sales teams through to managing a select group of Global System Integrator (GSI) partners to ensure consistent and quality delivery to the customer.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
The Service Delivery Manager role is is a key Industry Solutions role in managing **Pre-sales Orchestration** and a successful **Delivery management** of customer engagements leveraging strategic partners. SDMs will work with our sellers through the Sales process and subsequently with the partner/Microsoft Delivery teams to ensure successful project delivery. They will lead presales and subsequently will be the responsible for Delivery outcome for the same engagement as project manager.
SDM plays a critical role in aligning with the Areas to support Relationship management internally within Microsoft and be single point of contact for the customer on PDOC led delivery engagements.
The selected Service Delivery Manager(SDM) candidate will:
+ Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
+ Have good understanding of Cloud Migration and Modernization Principles and Azure Offerings/methodologies and tools
+ Have a proven track of delivering successfully end to end delivery including Fixed Fee Programs
+ Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
+ Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
+ Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes
+ Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
+ Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
**Pre-Sales Orchestration**
+ Build and manage customer and partner relationships, drive satisfaction, address feedback, and resolve escalations.
+ Enable Area alignment and Rhythm of Business; manage a portfolio of accounts.
+ Foster three-way trust between customer, Microsoft, and partner.
+ Oversee partner planning quality and approve remediation plans when needed.
**Opportunity Management**
+ Track lead qualification with GSI partners.
+ Maintain pipeline hygiene and forecast accuracy.
**Deal Quality**
+ Collaborate with partners on proposals and deal timelines.
+ Align reviews and approvals with deal complexity.
**Pursuit Execution**
+ Coordinate a unified close plan with sellers and partners.
+ Lead contracting, pricing, and deal approval processes.
+ Ensure clear customer and partner communication.
**Delivery Management**
**Planning:**
+ Set expectations and accountabilities with partner teams.
+ Lead sales-to-delivery handovers and resource planning.
+ Manage scope, risks, budgets, schedules, and interdependencies.
**Monitoring & Controlling:**
+ Own project financials, monitor KPIs, and manage risks.
+ Ensure quality delivery and executive status reporting.
+ Oversee billing, invoicing, and change management with the Scale PMO team.
**Closure**
+ Secure timely customer acceptance and project closure.
+ Facilitate post-project reviews and share lessons learned.
+ Collaborate on sign-off tasks and contribute to process improvements and IP creation.
**Qualifications**
Required/Minimum Qualifications
+ 8+ years of consulting/professional services delivery, project management, or practice management
+ Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential.
+ Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver largeCloud migration and modernization implementations will be considered.
+ Working with offshore development organizations.
+ Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts.
+ Technical pre-sales or technical consulting experience OR equivalent experience
+ Project Management Professional (PMP) certification.
+ 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
**Preferred** :
+ Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes.
+ Exceptional communication, team building and mentoring skills.
+ Agile or Scrum Master certification.
#ISDelivery
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
** **
In the Industry Solutions Delivery (ISD) team we are looking for Presales and Project Management specialists with a passion for delivering customer outcomes through our select GSI partners. You will be championing high quality throughout presales and delivery, providing governance oversight to a portfolio of GSI partner deliveries and serving as the primary contact for senior customer and partner stakeholders.
In this role you will be part of the regional Partner Delivery Orchestration Center (PDOC) and manage a portfolio of partner-led delivery engagements as well as presales. The Partner Delivery Orchestration Center is designed to provide centralized pre-sales and delivery management services, at the regional level, for GSI partner-led delivery. The role of PDOC is to ensure the successful management of the customer and partners in the delivery execution. As such, the PDOC capability will range from working with customers and account sales teams through to managing a select group of Global System Integrator (GSI) partners to ensure consistent and quality delivery to the customer.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
The Service Delivery Manager role is is a key Industry Solutions role in managing **Pre-sales Orchestration** and a successful **Delivery management** of customer engagements leveraging strategic partners. SDMs will work with our sellers through the Sales process and subsequently with the partner/Microsoft Delivery teams to ensure successful project delivery. They will lead presales and subsequently will be the responsible for Delivery outcome for the same engagement as project manager.
SDM plays a critical role in aligning with the Areas to support Relationship management internally within Microsoft and be single point of contact for the customer on PDOC led delivery engagements.
The selected Service Delivery Manager(SDM) candidate will:
+ Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
+ Have good understanding of Cloud Migration and Modernization Principles and Azure Offerings/methodologies and tools
+ Have a proven track of delivering successfully end to end delivery including Fixed Fee Programs
+ Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
+ Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
+ Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes
+ Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
+ Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
**Pre-Sales Orchestration**
+ Build and manage customer and partner relationships, drive satisfaction, address feedback, and resolve escalations.
+ Enable Area alignment and Rhythm of Business; manage a portfolio of accounts.
+ Foster three-way trust between customer, Microsoft, and partner.
+ Oversee partner planning quality and approve remediation plans when needed.
**Opportunity Management**
+ Track lead qualification with GSI partners.
+ Maintain pipeline hygiene and forecast accuracy.
**Deal Quality**
+ Collaborate with partners on proposals and deal timelines.
+ Align reviews and approvals with deal complexity.
**Pursuit Execution**
+ Coordinate a unified close plan with sellers and partners.
+ Lead contracting, pricing, and deal approval processes.
+ Ensure clear customer and partner communication.
**Delivery Management**
**Planning:**
+ Set expectations and accountabilities with partner teams.
+ Lead sales-to-delivery handovers and resource planning.
+ Manage scope, risks, budgets, schedules, and interdependencies.
**Monitoring & Controlling:**
+ Own project financials, monitor KPIs, and manage risks.
+ Ensure quality delivery and executive status reporting.
+ Oversee billing, invoicing, and change management with the Scale PMO team.
**Closure**
+ Secure timely customer acceptance and project closure.
+ Facilitate post-project reviews and share lessons learned.
+ Collaborate on sign-off tasks and contribute to process improvements and IP creation.
**Qualifications**
Required/Minimum Qualifications
+ 8+ years of consulting/professional services delivery, project management, or practice management
+ Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential.
+ Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver largeCloud migration and modernization implementations will be considered.
+ Working with offshore development organizations.
+ Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts.
+ Technical pre-sales or technical consulting experience OR equivalent experience
+ Project Management Professional (PMP) certification.
+ 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
**Preferred** :
+ Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes.
+ Exceptional communication, team building and mentoring skills.
+ Agile or Scrum Master certification.
#ISDelivery
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
PDOC Service Delivery Manager
Melbourne, Victoria
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft Industry Solutions is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft's mission of empowerment - and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
** **
In the Industry Solutions Delivery (ISD) team we are looking for Presales and Project Management specialists with a passion for delivering customer outcomes through our select GSI partners. You will be championing high quality throughout presales and delivery, providing governance oversight to a portfolio of GSI partner deliveries and serving as the primary contact for senior customer and partner stakeholders.
In this role you will be part of the regional Partner Delivery Orchestration Center (PDOC) and manage a portfolio of partner-led delivery engagements as well as presales. The Partner Delivery Orchestration Center is designed to provide centralized pre-sales and delivery management services, at the regional level, for GSI partner-led delivery. The role of PDOC is to ensure the successful management of the customer and partners in the delivery execution. As such, the PDOC capability will range from working with customers and account sales teams through to managing a select group of Global System Integrator (GSI) partners to ensure consistent and quality delivery to the customer.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
The Service Delivery Manager role is is a key Industry Solutions role in managing **Pre-sales Orchestration** and a successful **Delivery management** of customer engagements leveraging strategic partners. SDMs will work with our sellers through the Sales process and subsequently with the partner/Microsoft Delivery teams to ensure successful project delivery. They will lead presales and subsequently will be the responsible for Delivery outcome for the same engagement as project manager.
SDM plays a critical role in aligning with the Areas to support Relationship management internally within Microsoft and be single point of contact for the customer on PDOC led delivery engagements.
The selected Service Delivery Manager(SDM) candidate will:
+ Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
+ Have good understanding of Cloud Migration and Modernization Principles and Azure Offerings/methodologies and tools
+ Have a proven track of delivering successfully end to end delivery including Fixed Fee Programs
+ Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
+ Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
+ Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes
+ Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
+ Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
**Pre-Sales Orchestration**
+ Build and manage customer and partner relationships, drive satisfaction, address feedback, and resolve escalations.
+ Enable Area alignment and Rhythm of Business; manage a portfolio of accounts.
+ Foster three-way trust between customer, Microsoft, and partner.
+ Oversee partner planning quality and approve remediation plans when needed.
**Opportunity Management**
+ Track lead qualification with GSI partners.
+ Maintain pipeline hygiene and forecast accuracy.
**Deal Quality**
+ Collaborate with partners on proposals and deal timelines.
+ Align reviews and approvals with deal complexity.
**Pursuit Execution**
+ Coordinate a unified close plan with sellers and partners.
+ Lead contracting, pricing, and deal approval processes.
+ Ensure clear customer and partner communication.
**Delivery Management**
**Planning:**
+ Set expectations and accountabilities with partner teams.
+ Lead sales-to-delivery handovers and resource planning.
+ Manage scope, risks, budgets, schedules, and interdependencies.
**Monitoring & Controlling:**
+ Own project financials, monitor KPIs, and manage risks.
+ Ensure quality delivery and executive status reporting.
+ Oversee billing, invoicing, and change management with the Scale PMO team.
**Closure**
+ Secure timely customer acceptance and project closure.
+ Facilitate post-project reviews and share lessons learned.
+ Collaborate on sign-off tasks and contribute to process improvements and IP creation.
**Qualifications**
Required/Minimum Qualifications
+ 8+ years of consulting/professional services delivery, project management, or practice management
+ Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential.
+ Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver largeCloud migration and modernization implementations will be considered.
+ Working with offshore development organizations.
+ Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts.
+ Technical pre-sales or technical consulting experience OR equivalent experience
+ Project Management Professional (PMP) certification.
+ 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
**Preferred** :
+ Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes.
+ Exceptional communication, team building and mentoring skills.
+ Agile or Scrum Master certification.
#ISDelivery
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
** **
In the Industry Solutions Delivery (ISD) team we are looking for Presales and Project Management specialists with a passion for delivering customer outcomes through our select GSI partners. You will be championing high quality throughout presales and delivery, providing governance oversight to a portfolio of GSI partner deliveries and serving as the primary contact for senior customer and partner stakeholders.
In this role you will be part of the regional Partner Delivery Orchestration Center (PDOC) and manage a portfolio of partner-led delivery engagements as well as presales. The Partner Delivery Orchestration Center is designed to provide centralized pre-sales and delivery management services, at the regional level, for GSI partner-led delivery. The role of PDOC is to ensure the successful management of the customer and partners in the delivery execution. As such, the PDOC capability will range from working with customers and account sales teams through to managing a select group of Global System Integrator (GSI) partners to ensure consistent and quality delivery to the customer.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
The Service Delivery Manager role is is a key Industry Solutions role in managing **Pre-sales Orchestration** and a successful **Delivery management** of customer engagements leveraging strategic partners. SDMs will work with our sellers through the Sales process and subsequently with the partner/Microsoft Delivery teams to ensure successful project delivery. They will lead presales and subsequently will be the responsible for Delivery outcome for the same engagement as project manager.
SDM plays a critical role in aligning with the Areas to support Relationship management internally within Microsoft and be single point of contact for the customer on PDOC led delivery engagements.
The selected Service Delivery Manager(SDM) candidate will:
+ Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
+ Have good understanding of Cloud Migration and Modernization Principles and Azure Offerings/methodologies and tools
+ Have a proven track of delivering successfully end to end delivery including Fixed Fee Programs
+ Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
+ Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
+ Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes
+ Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
+ Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
**Pre-Sales Orchestration**
+ Build and manage customer and partner relationships, drive satisfaction, address feedback, and resolve escalations.
+ Enable Area alignment and Rhythm of Business; manage a portfolio of accounts.
+ Foster three-way trust between customer, Microsoft, and partner.
+ Oversee partner planning quality and approve remediation plans when needed.
**Opportunity Management**
+ Track lead qualification with GSI partners.
+ Maintain pipeline hygiene and forecast accuracy.
**Deal Quality**
+ Collaborate with partners on proposals and deal timelines.
+ Align reviews and approvals with deal complexity.
**Pursuit Execution**
+ Coordinate a unified close plan with sellers and partners.
+ Lead contracting, pricing, and deal approval processes.
+ Ensure clear customer and partner communication.
**Delivery Management**
**Planning:**
+ Set expectations and accountabilities with partner teams.
+ Lead sales-to-delivery handovers and resource planning.
+ Manage scope, risks, budgets, schedules, and interdependencies.
**Monitoring & Controlling:**
+ Own project financials, monitor KPIs, and manage risks.
+ Ensure quality delivery and executive status reporting.
+ Oversee billing, invoicing, and change management with the Scale PMO team.
**Closure**
+ Secure timely customer acceptance and project closure.
+ Facilitate post-project reviews and share lessons learned.
+ Collaborate on sign-off tasks and contribute to process improvements and IP creation.
**Qualifications**
Required/Minimum Qualifications
+ 8+ years of consulting/professional services delivery, project management, or practice management
+ Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential.
+ Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver largeCloud migration and modernization implementations will be considered.
+ Working with offshore development organizations.
+ Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts.
+ Technical pre-sales or technical consulting experience OR equivalent experience
+ Project Management Professional (PMP) certification.
+ 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
**Preferred** :
+ Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes.
+ Exceptional communication, team building and mentoring skills.
+ Agile or Scrum Master certification.
#ISDelivery
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
EL2 Technical Service Delivery Manager - Contract - Canberra
2600 Canberra, Australian Capital Territory
Hastha Solutions
Posted 596 days ago
Job Viewed
Job Description
Urgent requirement of EL2 Technical Service Delivery Manager - Contract - Canberra RequirementsMinimum 3 + years knowledge and experience implementing the Australian Signals Directorate (ASD) Essential Eight and the applicable Information Security Manual controls to achieve Maturity Level One in a complex ICT Environment, and/or Significant knowledge and experience implementing the Microsoft 365 product suite or similar digital transformation projects in a complex ICT Environment.Minimum 3 + years' experience and knowledge in delivering Cyber Security and assurance projects, including managing project scope, schedule, budget constraints and providing support to clear issues blocking delivery Weighted Criteria : Experience working with and influencing internal and external stakeholders and partners to minimise the organisation change impact in order to successfully implement Cyber Security mitigations.Proven track record in leading technical teams and managing cross-disciplinary technical programs, from project definition to product delivery/demonstration. Department : Services Australia Estimated start date : Wednesday, 01 May 2024 Initial contract duration : 30 June 2025 Extension term : 12 Months Number of extensions : 02 Location of work : ACT, NSW, QLD, SA, VIC Security clearance : Must have Negative Vetting Level 1 Working arrangements : Canberra -the work is to be performed at the department premises. Adelaide-Brisbane-Melbourne-the work is to be performed at the department premises. Some remote working arrangements may be considered Email:
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Coordinator
Melbourne, Victoria
CBRE
Posted 5 days ago
Job Viewed
Job Description
Customer Support Coordinator
Job ID
Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Melbourne, Victoria
Cargill
Posted 4 days ago
Job Viewed
Job Description
**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Support and Data Entry
4000 Brisbane
$50 - $60 per hour
HAYS Specialist Recruitment
Posted 13 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.
Company Details
Hays Specialist Recruitment is a leading global professional recruiting group, renowned for placing qualified, professional, and skilled people across a wide range of industries and professions. Founded in 1968 and headquartered in the UK, Hays operates in over 30 countries, offering expertise in permanent, temporary, and contract recruitment. The company focuses on specialist roles across sectors such as IT, construction, finance, healthcare, engineering, and more, connecting employers with top talent through deep market knowledge and innovative recruitment solutions.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Support and Data Entry
6065 Wanneroo
$45 - $60 per hour
Adecco Permanent Recruitment
Posted 14 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Must be respectful and responsible.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- No experience required [one on one training would be provided]
Company Details
operates in over 60 countries. Adecco offers temporary staffing, permanent placement, outsourcing, and employee training services across various industries like finance, healthcare, engineering, and logistics. With a mission to improve the world of work, Adecco connects businesses with talent while empowering job seekers. The company leverages technology to match candidates with employers and promotes diversity, inclusion, and sustainability in the workplace.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer facing Jobs in Australia !
6
Customer Support and Data Entry
1235-2891 Sydney
$45 - $60 per hour
Adecco Permanent Recruitment
Posted 14 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Send in your CV or message us directly through
Company Details
operates in over 60 countries. Adecco offers temporary staffing, permanent placement, outsourcing, and employee training services across various industries like finance, healthcare, engineering, and logistics. With a mission to improve the world of work, Adecco connects businesses with talent while empowering job seekers. The company leverages technology to match candidates with employers and promotes diversity, inclusion, and sustainability in the workplace.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Team Leader
Parramatta, New South Wales
Xylem
Posted 20 days ago
Job Viewed
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Aviation Customer Support Representative (CSR) Manager
Bankstown Aerodrome, New South Wales
Safran
Posted 21 days ago
Job Viewed
Job Description
Aviation Customer Support Representative (CSR) Manager
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
CSRM
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Aviation Customer Support Representative (CSR) Manager
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the region. This is your chance to make a real impact in a global aerospace leader and help shape a customer-focused culture.
Key Responsibilities
In this role, you will lead and empower the Customer Support Representative team, ensuring outstanding service delivery, strong customer relationships, and smooth operational performance while supporting Safran's sales and business objectives. Your main responsibilities will include:
- Lead and mentor the Customer Support Representative (CSR) team, driving results and overall team performance
- Support Commercial Managers in achieving both individual and collective performance objectives
- Manage and support Safran HE Australia's external communications and messaging
- Assist in achieving assigned OEM financial and strategic objectives
- Support new contract agreements with customers and contribute to tender preparation, ensuring quality, content, and adherence to schedules and pricing
- Build and maintain strong Customer & Supplier Management (C&SM) relationships to maximise influence and business growth
- Foster an entrepreneurial culture, promoting process improvement and a high-performance mindset
- Lead Maintenance Centre activities, including forecasting, performance monitoring, and target equipment turn times
- Oversee MRO site performance, including quoting, delivery, and operational efficiency
- Ensure supply performance meets expectations for standard exchanges
- Monitor, manage, and report on customer satisfaction levels
- Deliver customer solutions and services for Safran products
- Monitor and report on Front Office and Customer Support KPIs, including invoicing and satisfaction progress
- Work closely with CSR, Commercial Managers, and Field Representatives to determine the best course of action for Safran and the customer, ensuring mutually beneficial outcomes
- Manage CRM inputs and data integrity, conduct KPI gap analysis, and implement action plans
- Improve and create procedures to support operational efficiency and use KPIs to align site strategy
Skills & Qualifications
- Tertiary qualifications in Management, Business, or Engineering, or equivalent relevant experience
- Postgraduate or master's qualification in Business Administration, Accounting, Commerce, Economics, or Finance is desirable but not essential
- Project management training or certification is advantageous
- Proven experience leading a Customer Service team in an aviation environment
- At least 4 years' experience as an Aviation Customer Service Representative, with a strong understanding of OEM methods and procedures preferred
**Candidate skills & requirements**
Our Ideal Candidate
- Strong interpersonal skills, with the ability to build and maintain positive relationships locally and globally
- Experience working with SAP or similar systems, including new sales, repairs, exchanges, and report building
- Proficiency in Power BI and advanced Microsoft Excel skills, including Macros
- Demonstrated experience in the spare parts industry and working within contractual obligations
- Ability to understand and interpret technical or non-technical customer requirements, providing solutions that meet both customer and company needs
- Strong administrative and organisational skills, with a proven ability to track jobs and documentation through the system
- Commitment to following up enquiries until a satisfactory resolution is achieved for both the customer and Safran
- Proactive, self-motivated professional with a commitment to high standards and ongoing development
- Highly organised and logical, able to prioritise and follow through with persistence to achieve results
- Strong attention to detail and a focus on delivering exceptional customer satisfaction
- Strategic thinker with commercial acumen, able to identify business opportunities and act as a trusted advisor
- Decisive, self-starting, and entrepreneurial, capable of taking initiative in a dynamic environment
- Experienced mentor who coaches and encourages colleagues, fostering teamwork and confidence
- Committed to continuous improvement and contributing positively to a team-oriented organisation
- Adaptable and flexible, able to manage competing priorities and respond effectively to challenges
- Strong problem-solving skills, able to analyse complex situations and implement practical solutions
- Energetic and resilient, maintaining motivation and focus in a constantly changing environment
To Apply
All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number CSRM0925.
To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Jessica on .
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.
**Job location**
**Job location**
Oceania, Australia, New South Wales
**City (-ies)**
Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2
**Applicant criteria**
**Minimum education level achieved**
Certificate / Diploma / Advanced Diploma
**Minimum experience level required**
More than 3 years
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
CSRM
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Aviation Customer Support Representative (CSR) Manager
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the region. This is your chance to make a real impact in a global aerospace leader and help shape a customer-focused culture.
Key Responsibilities
In this role, you will lead and empower the Customer Support Representative team, ensuring outstanding service delivery, strong customer relationships, and smooth operational performance while supporting Safran's sales and business objectives. Your main responsibilities will include:
- Lead and mentor the Customer Support Representative (CSR) team, driving results and overall team performance
- Support Commercial Managers in achieving both individual and collective performance objectives
- Manage and support Safran HE Australia's external communications and messaging
- Assist in achieving assigned OEM financial and strategic objectives
- Support new contract agreements with customers and contribute to tender preparation, ensuring quality, content, and adherence to schedules and pricing
- Build and maintain strong Customer & Supplier Management (C&SM) relationships to maximise influence and business growth
- Foster an entrepreneurial culture, promoting process improvement and a high-performance mindset
- Lead Maintenance Centre activities, including forecasting, performance monitoring, and target equipment turn times
- Oversee MRO site performance, including quoting, delivery, and operational efficiency
- Ensure supply performance meets expectations for standard exchanges
- Monitor, manage, and report on customer satisfaction levels
- Deliver customer solutions and services for Safran products
- Monitor and report on Front Office and Customer Support KPIs, including invoicing and satisfaction progress
- Work closely with CSR, Commercial Managers, and Field Representatives to determine the best course of action for Safran and the customer, ensuring mutually beneficial outcomes
- Manage CRM inputs and data integrity, conduct KPI gap analysis, and implement action plans
- Improve and create procedures to support operational efficiency and use KPIs to align site strategy
Skills & Qualifications
- Tertiary qualifications in Management, Business, or Engineering, or equivalent relevant experience
- Postgraduate or master's qualification in Business Administration, Accounting, Commerce, Economics, or Finance is desirable but not essential
- Project management training or certification is advantageous
- Proven experience leading a Customer Service team in an aviation environment
- At least 4 years' experience as an Aviation Customer Service Representative, with a strong understanding of OEM methods and procedures preferred
**Candidate skills & requirements**
Our Ideal Candidate
- Strong interpersonal skills, with the ability to build and maintain positive relationships locally and globally
- Experience working with SAP or similar systems, including new sales, repairs, exchanges, and report building
- Proficiency in Power BI and advanced Microsoft Excel skills, including Macros
- Demonstrated experience in the spare parts industry and working within contractual obligations
- Ability to understand and interpret technical or non-technical customer requirements, providing solutions that meet both customer and company needs
- Strong administrative and organisational skills, with a proven ability to track jobs and documentation through the system
- Commitment to following up enquiries until a satisfactory resolution is achieved for both the customer and Safran
- Proactive, self-motivated professional with a commitment to high standards and ongoing development
- Highly organised and logical, able to prioritise and follow through with persistence to achieve results
- Strong attention to detail and a focus on delivering exceptional customer satisfaction
- Strategic thinker with commercial acumen, able to identify business opportunities and act as a trusted advisor
- Decisive, self-starting, and entrepreneurial, capable of taking initiative in a dynamic environment
- Experienced mentor who coaches and encourages colleagues, fostering teamwork and confidence
- Committed to continuous improvement and contributing positively to a team-oriented organisation
- Adaptable and flexible, able to manage competing priorities and respond effectively to challenges
- Strong problem-solving skills, able to analyse complex situations and implement practical solutions
- Energetic and resilient, maintaining motivation and focus in a constantly changing environment
To Apply
All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number CSRM0925.
To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Jessica on .
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.
**Job location**
**Job location**
Oceania, Australia, New South Wales
**City (-ies)**
Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2
**Applicant criteria**
**Minimum education level achieved**
Certificate / Diploma / Advanced Diploma
**Minimum experience level required**
More than 3 years
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9