300 Customer Focused jobs in Australia

**THE FUTURE IS WHAT WE MAKE IT.**
**Maintenance Co-Ordinator (Help Desk Operator) AM roster**
**Frankston - Victoria**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You** .
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We have a fantastic opportunity for a **Maintenance Co-Ordinator** within our BA team based on site at Frankston Hospital and be a part of the redevelopment project in Victoria and is responsible for ensuring that the Hard FM Services are delivered in a way that complies with contractual requirements, legislative / statutory requirements and industry best practice.
This role requires effective communication with relevant Honeywell staff and sub-contractors, as well as the Hospital operator and their stakeholders to ensure tasks recorded and allocated efficiently, and maintenance (either reactive or planned) occurs in accordance with given requirements.
**This position operates on an AM roster (6:30 AM - 2:30 PM); please apply only if you are available to work these hours** .
**Key Responsibilities:**
- In conjunction with the Building Services Manager and their team, the Building Services Coordinator (Facility Concierge) delivers a comprehensive reactive maintenance service to minimise outages, unreliability and impacts to the Facility.
- Accurately and efficiently records issues and events within the Computerised Maintenance Management System (CMMS) ensuring that contractually required data and processes are captured and followed at all times
- Manage the CMMS and helpdesk operations on a day to day basis ensuring that the services are delivered in a timely, compliant manner, and to the highest standard.
- Develop and maintain strong working relationships with key contract stakeholders, subcontractors and end users. Ensure communication is two way and all requests are responded to promptly and within required time frames
**Key Experience & Capabilities:**
- Trade or Tertiary qualifications in Engineering
- Experience within dynamic, high pressure environment
- Minimum 5 to 10 years experience in a highly complex building services environment
- Financial Acumen
- Ability to understand, interpret and comply with contracts and contractual requirements
- Hazard and risk assessments
- Australian standards - building / commercial maintenance
- Australian and state based HSE legislation and compliance
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**THE FUTURE IS WHAT WE MAKE IT.**
**Maintenance Co-Ordinator (Help Desk Operator) PM roster**
**Frankston - Victoria**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You** .
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We have a fantastic opportunity for a **Maintenance Co-Ordinator** within our BA team based on site at Frankston Hospital and be a part of the redevelopment project in Victoria and is responsible for ensuring that the Hard FM Services are delivered in a way that complies with contractual requirements, legislative / statutory requirements and industry best practice.
This role requires effective communication with relevant Honeywell staff and sub-contractors, as well as the Hospital operator and their stakeholders to ensure tasks recorded and allocated efficiently, and maintenance (either reactive or planned) occurs in accordance with given requirements.
**This position operates on an PM roster (12PM - 8PM); please apply only if you are available to work these hours** .
**Key Responsibilities**
- In conjunction with the Building Services Manager and their team, the Building Services Coordinator (Facility Concierge) delivers a comprehensive reactive maintenance service to minimise outages, unreliability and impacts to the Facility.
- Accurately and efficiently records issues and events within the Computerised Maintenance Management System (CMMS) ensuring that contractually required data and processes are captured and followed at all times
- Manage the CMMS and helpdesk operations on a day-to-day basis ensuring that the services are delivered in a timely, compliant manner, and to the highest standard.
- Develop and maintain strong working relationships with key contract stakeholders, subcontractors and end users. Ensure communication is two way and all requests are responded to promptly and within required time frames
**Key Experience & Capabilities:**
- Trade or Tertiary qualifications in Engineering
- Experience within dynamic, high pressure environment
- Minimum 5 to 10 years experience in a highly complex building services environment
- Financial Acumen
- Ability to understand, interpret and comply with contracts and contractual requirements
- Hazard and risk assessments
- Australian standards - building / commercial maintenance
- Australian and state based HSE legislation and compliance
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

We’re seeking a Help Desk Manager with a strong background in enterprise-scale IT environments, capable of leading support operations with precision, transparency, and future-proof design. This role is ideal for someone who thrives on resolving edge cases, mentoring support teams, and building systems that explain themselves.Your Mission:Lead a high-performing help desk team supporting large-scale corporate infrastructure across retail, fuel, and payment systemsArchitect onboarding flows, diagnostic wrappers, and audit hooks to ensure traceable, repeatable support outcomesImplement and optimize workflows in Zendesk, or similar ticketing platforms, ensuring efficient triage, escalation, and resolution trackingCollaborate with development and infrastructure teams to surface root causes and drive systemic improvementsWhat You Bring:5+ years managing IT support teams in enterprise environments, with a focus on traceability, onboarding clarity, and diagnostic rigorHands-on experience configuring and managing Zendesk, ServiceNow, Jira Service Management, or equivalent platformsStrong grasp of audit logging, resolution-aware UI logic, and defensive support practices across distributed systemsProven ability to mentor support staff, foster technical leadership, and build scalable knowledge bases for long-term maintainabilityCompensationCompetitive salary plus super

Casual

About Us.

We are on the hunt for a vibrant Customer Care representative, with exceptional customer service skills to join our Fitness Centre team.

What Are The Perks.

Fun, friendly, hard-working and professional team Free Gym Membership Food & Beverage Discounts Free on-site parking

About The Role.

Welcoming all members and guests Membership tours and sales Promote the benefits of membership to new and existing members Assisting members and guests with general enquiries Answering all incoming phone calls Provide prompt, friendly, customer focused service to members and guests

About You…

As someone with previous experience in the fitness industry, you will possess leadership skills and a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

To be successful in this role you would need the following:

Strong experience in sales, administration and customer service within a fitness environment Exceptional presentation and grooming Demonstrate initiative to be productive during down-time Ability to communicate with a variety of people Professional telephone manner and excellent communication skills Knowledge of Fitness Centre facilities Ability to work under pressure within a busy environment A bright and friendly personality Willingness to go the extra mile to help members and Fitness Centre team Strong problem solving abilities Computer literacy with experience using Microsoft Office products

APPLY NOW!

No recruitment agencies, please.

Job Title:
Customer Care Consultant
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Join Concentrix Robina - Where Purpose and Passion Converge**
+ **Start date:** 7th of October 2025
+ **Hours:** Monday to Friday, 8AM-8PM (rotating roster, daylight savings applies)
+ **Training:** 4 weeks of paid, hands-on training to set you up for success
+ **Pay:** $28.12/hr + 12% super + penalty rates
+ **Location:** Full-time onsite at our buzzing **Robina delivery centre** (right next to Robina Town Centre!)
Are you ready to elevate your customer service skills and make a significant impact? At Concentrix, we believe in creating meaningful interactions, not just answering calls. We are seeking individuals who are passionate, empathetic, and eager to make a difference in the lives of others.
**Customer Care Consultant** - **Contact Centre** who want to be part of a team that's transforming the superannuation experience - one conversation at a time. You'll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.
**What You'll be doing?**
+ Serve as the primary contact for members, offering clear and compassionate guidance on superannuation.
+ Provide personalized support through various channels, including voice, web chat, apps, and social media.
+ Navigate multiple systems and knowledge bases with ease.
+ Maintain confidentiality and professionalism while being approachable and positive.
**You're a Perfect Fit If You:**
+ Passionate about helping people and delivering exceptional customer service.
+ Strong communicator with natural empathy.
+ Tech-savvy with the ability to quickly adapt to new systems.
+ Goal-oriented problem solver thriving in fast-paced environments.
**Benefits:**
+ **Permanent position** with opportunities for career advancement.
+ Exclusive discounts with leading brands.
+ **Complimentary parking** and a vibrant office atmosphere.
+ Recognition programs celebrating your achievements.
+ Free Permanent position with opportunities for career advancement.
+ Join an award-winning workplace focused on purpose, passion, and people. support for you and your family.
If you are ready to bring energy, empathy, and excellence to every interaction, apply now and help us make superannuation a remarkable experience! **APPLY NOW** and let's make superannuation super awesome together!
_*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks._
**Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just something we do but are who we are! These are woven into the fabric of our culture and are vital to the success of our organization. We collaborate as a team to speed up research efforts, overcome scientific hurdles, advance technology, and support individuals seeking medical assistance.
**Job Title:** Customer Care Representative
**Reports to:** Customer Care Team Leader
**Position Location:** Scoresby
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while giving to business development and growth in sales.
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate effectively with customers and employees partnering for excellent results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as the need arises.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organizational skills and a curiosity about effectively prioritizing tasks.
+ Be able to work optimally (and in good humor!) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who collaborates effectively with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com (CRM) helpful
+ University degree (preferred Science or business) and or related experience would also be helpful.
**Frequent Contacts:**
+ **External:** Diverse industry Customer base and Transportation Companies
+ **Internal:** Our Customer Service Colleagues! Sales & Marketing; Finance team; Logistics & Supply Chain; eComm and IT; Quality, legal and compliance functions
**Other Job Requirements:**
+ Some public holiday and out of hours work may be required. Possibility for on call work supporting this critical industry.
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals.
#StartYourStory at Thermo Fisher Scientific!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we've been pioneering world-first innovations in healthcare and technology-helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.
And right now, it's an exciting time to join us. We're looking for a **Customer Care Officer** who's passionate about helping people and creating great customer experiences.
**What you'll enjoy at GN:**
+ One-on-one training in our systems and products
+ Access to our reward and recognition platform with discounts across hundreds of retailers
+ Online wellbeing centre, plus EAP support and webinars
+ Service recognition and performance awards
+ Free annual flu vaccinations
+ Generous discounts on GN Hearing, Jabra and SteelSeries products
+ Fresh fruit, refreshments and a table tennis table onsite
+ Opportunities for growth and development
+ Flexible work options - predominantly onsite, with rostered work-from-home days after probation
**Your day-to-day responsibilities:**
+ Attending to customer queries by phone and email
+ Talking directly with medical professionals
+ Supporting order entry to meet cut-off times
+ Collaborating with colleagues across customer care, manufacturing, inventory and sales
+ Being the first point of contact for CC when required
**What we're looking for:**
+ Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries
+ Excellent verbal and written communication skills
+ Fast, accurate data entry skills
+ Strong problem-solving abilities
+ High attention to detail
+ Confidence with MS Office (experience with Navision or Salesforce is a bonus)
+ A positive "can-do" attitude and adaptability in a fast-paced environment
At GN, we put the customer at the heart of everything we do - and we're looking for someone who shares that same passion.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: we'd prefer to fill this role directly. Should we need additional support, we'll be in touch with our preferred partners.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
**The GN-owned brands that are responsible for bringing these technologies to life:**
+ Medical grade hearing technology: ReSound ( , Beltone ( , Interton ( , Jabra ( Professional collaboration: Jabra ( , BlueParrott ( , FalCom ( Gaming, calls and media: SteelSeries ( , Jabra ( in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn ( , Facebook ( and Twitter ( .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!

Location: NSW - Regents Park
Employment Type: Full-Time Temporary
Department: Customer Care

About the Company
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

The Opportunity
We’re looking for an experienced and customer-focused professional to join our friendly and energetic Customer Care team. This 12-month contract role offers the chance to become a permanent part of the business for the right candidate.

Based at our Regents Park head office, you’ll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard.

What You’ll Be Doing

• Managing the full quote-to-cash order process.
• Delivering exceptional service to our B2B customers via phone and email.
• Proactively tracking and managing orders to ensure on-time fulfilment.
• Handling customer cases from initial enquiry through to resolution.
• Collaborating with Sales, Supply Chain, and 3PL partners to expedite customer needs.

What We’re Looking For

• Full Australian working rights (essential).
• At least 2 years’ experience in B2B customer service.
• Proficiency with ERP systems (Business Central experience highly regarded).
• Understanding of supply chain, warehouse, and logistics processes.
• Strong problem-solving, multitasking, and time management skills.
• Excellent communication, conflict resolution, and complaint management abilities.

Why Join MHIAA?

• Ongoing learning and development opportunities to support your career growth.
• Access to PerksPlus – discounts at 400+ ANZ retailers.
• Hybrid working options for better work-life balance.
• Access to our Employee Assistance Program (EAP).
• A collaborative, supportive culture that values inclusion and innovation.

At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace. As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed.

Next Steps:
If you're ready to take the next step in your sales career and want to be part of a company that truly values its people, and let’s talk!
Please note: the successful candidate will be required to undergo relevant background checks, which may include a National Police Check, VEVO Check, and professional references.
Learn more about us at

What you'll be doing:

Three-month contract for a Customer Care Coordinator to join a global retail brand in Dandenong.

This is a phone-based role where you will p rocess customer orders using SAP, ensuring timely and accurate fulfilment, handle inquiries and resolve issues promptly, providing excellent service.

You will use Microsoft Excel to track orders and generate reports, and update customer information and interactions in Salesforce. You will work with logistics, sales, and finance teams to ensure smooth order processing and delivery.

Candidates will need to meet the following criteria:

• Intermediate skill level with Excel
• SAP and Salesforce experience preferred
• Excellent communication skills including a professional and personable phone manner
• Positive and enthusiastic attitude, reliable and self-motivated
• High customer service orientation
• High level of accuracy and attention to detail
• Ability to work independently, as well as effectively and collaboratively within a team

Benefits to you:

• 3 month temp role
• Dandenong location
• ASAP start

At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

To apply:

If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on *** & ***@marsrecruitment.com.au

Please note that due to the number of applications only successful applicants will be contacted.