What Jobs are available for Customer Loyalty in Australia?

About the Business
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Customer Engagement Associate - VIE Contract**
+ Location: Australia, Macquarie Park
+ Target start date: 01/02/2026
iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.
**About the job**
_As_ **_Customer Engagement Associate VIE_** _within our Marketing team, you will primarily focus on driving face to face and digital engagement strategies for Sanofi's Campus platform in Australia and New Zealand, with a strong focus on supporting Go-To-Market (GTM) initiatives._
_You will create active and vibrant campaigns for our Health Care Professional community in order to generate high levels of user engagement and interaction, while supporting the Pneumo, Meninge and Endemic Diseases (PMED) franchise's objectives in vaccine awareness, education, and product launches in these markets. Ready to get started?_
_The PMED franchise is a vital component of Sanofi's Vaccines business unit. PMED focuses on developing and delivering critical vaccines to prevent pneumococcal diseases, meningococcal infections, and travel diseases. Our goal is to protect individuals and communities from these serious health threats through innovative vaccination solutions and improved access to immunization across Korea, Australia and New Zealand._
**About Sanofi**
_We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives._
**Main responsibilities:**
+ Support the execution of the PMED 2025 brand strategy and key tactics and associated assets, patient information, assets for the field force, social media campaigns.
+ Coordinate all activities related to travel vaccine domestic and international conferences.
+ Lead the development and implementation of digital engagement strategies for Sanofi's Campus platform in Australia and New Zealand, and its associated sibling public website VaccineHub.
+ Analyse user behaviour and engagement metrics to continuously improve the Campus experience and use data-driven insights to refine strategies and support PMED initiatives in vaccine advocacy.
+ Collaborate with HQ teams to ensure alignment with global digital strategies and best practices; with local GTMC (Go-to-Market Capabilities) functions to leverage standardized processes and tools for optimal market execution; and partner with medical teams to ensure scientific accuracy and compliance in all digital communications.
**About you**
**Experience** :
+ Experience with content management systems and digital engagement platforms.
+ Experience in developing or supporting Go-To-Market strategies in a digital context.
+ Knowledge of the healthcare or pharmaceutical industry would be a plus.
**Soft and Technical skills:**
+ Strong understanding of digital marketing principles and best practices.
+ Excellent written and verbal communication skills in English.
+ Proficiency in digital analytics tools and social media platforms.
+ Creative mindset with the ability to generate innovative ideas for engagement.
+ Strong project management and organizational skills.
+ Ability to work independently and as part of a team in a fast-paced environment.
**Education** :
+ Bachelor's degree in Marketing, Digital Communications, or related field.
**Languages** :
+ Fluent English (written and verbal).
**Why choose us?**
+ Be part of a pioneering biopharma company where patient insights shape drug development.
+ Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.
+ Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams.
+ Be part of a company that believes in the future with significant investment annually in manufacturing innovation.
+ Help create sustainable vaccine solutions, from reducing carbon emissions in production to increasing global access to life-saving immunizations.
+ Gain hands-on experience in state-of-the-art digital and AI-powered manufacturing facilities, where you can be part of industry-leading advancements.
+ Share knowledge with leading scientists, engineers, and experts in a purpose-driven community dedicated to protecting millions worldwide.
iMove is a unique program tailored for European youth interested in challenging themselves with meaningful assignments across the globe. At Sanofi we have a strong ambition to invest in young talents who will drive the success of Sanofi tomorrow.
Sanofi's Work Abroad Program, iMove, offers jobs-assignments with actual responsibilities and a perspective to grow. We provide those opportunities in various functions such as: marketing, finance, regulatory, supply chain, clinical trials, production, etc. and in more than 40 countries. Sanofi unites people who are passionate about solving healthcare needs across the world. Joining our iMove Work Abroad Program is a unique opportunity to make a difference through your work.
#LI-EUR
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (