What Jobs are available for Customer Satisfaction in Australia?
Showing 48 Customer Satisfaction jobs in Australia
Customer Experience Manager
InEight
Posted 21 days ago
Job Viewed
Job Description
**Company Description:**
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
**Position Summary:**
The Customer Experience Manager will be responsible for cultivating strategic partnerships with key clients, acting as a trusted advisor to enhance the overall client experience, and ensuring solutions are onboarded, adopted, utilised, and renewed at their maximum potential. The Customer Experience Manager will leverage their deep project controls knowledge to drive successful outcomes for clients in major capital projects across infrastructure, mining, oil and gas, energy and renewables sectors.
**InEight promotes a flexible working environment and is able to accommodate work-from-home arrangements. The ideal candidate will be based in either Melbourne, Sydney or Brisbane and will possess the ability to travel as required.**
**Key Responsibilities:**
Project Controls Leadership
+ Support clients in cost management, scheduling, risk management, contract management, change management, reporting and analytics, document management, work planning and packaging, and completions.
+ Provide best practice guidance for the InEight platform, including business process advice, training, troubleshooting, and hands-on configuration as needed.
+ Provide advice on and help analyse cost, schedule, contract and changed data to develop dashboards, reports, and deliver actionable insights using platforms like PowerBI
+ Advise on project controls methodologies including Earned Value Management, Critical Path Method, Monte Carlo risk analysis, Advanced Work Packaging, and lean construction
Client Engagement & Adoption
+ Conduct regular visits with clients to proactively identify issues, disseminate challenges to internal teams and ensure successful close out of items.
+ Leverage strong relationships with key stakeholders to identify risks and implement mitigation strategies and actions.
+ Deliver informal coaching to client-side delivery and project controls teams, focusing on practical, day-to-day guidance.
+ Lead client onboarding, change management, and adoption strategies for project controls systems.
+ Facilitate workshops and configuration sessions to ensure clients realise full value form project controls solutions.
Collaboration
+ Collaborate closely with internal teams including Solution Engineers, Project Delivery, Product Support, and Development to resolve complex challenges and ensure client feedback is captured and acted upon.
+ Partner with Business Development Managers to provide feedback on solution success, make introductions to key contacts, and identify opportunities for expansion.
+ Act as a bridge between clients and internal teams, ensuring that client needs, challenges, and feedback are communicated effectively and solutions are tailored to deliver maximum value.
+ Provide industry feedback to business units gained through interactions with clients.
**Desired Qualifications:**
+ Minimum of 5 years' experience working within the construction industry.
+ Bachelor's Degree in relevant field (Engineering, Construction Management, Construction Project Management) or equivalent work experience in a similar role would be an advantage.
+ Demonstrated experience in a similar Customer Experience Manager role with a focus on SaaS solutions or as a Project Controls Manager working within construction or capital projects.
+ Demonstrated proficiency in project controls systems (e.g. InEight, Contruent, Procore, Ecosys, Primavera P6, Aconex, Oracle Unifier).
+ Proficiency in the use of PowerBI is considered highly advantageous.
+ Excellent customer focus with strong networking/relationship-building skills.
+ Strong negotiation/influence skills.
+ Proactive, goal-oriented mindset with excellent attention to detail.
+ Effectively able to operate in an ever-changing work environment and assist others with adapting to change.
+ Sound verbal and written communication skills, including the ability to convey information and ideas to individuals and groups and make presentations and demonstrations when required.
InEight Inc. is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, colour, religion, national origin, marital status, disability or any other characteristic protected by law.
No applications from Employment Agencies at this time.
Applicants must have the legal right to live and work in Australia permanently.
#InEight
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
**Position Summary:**
The Customer Experience Manager will be responsible for cultivating strategic partnerships with key clients, acting as a trusted advisor to enhance the overall client experience, and ensuring solutions are onboarded, adopted, utilised, and renewed at their maximum potential. The Customer Experience Manager will leverage their deep project controls knowledge to drive successful outcomes for clients in major capital projects across infrastructure, mining, oil and gas, energy and renewables sectors.
**InEight promotes a flexible working environment and is able to accommodate work-from-home arrangements. The ideal candidate will be based in either Melbourne, Sydney or Brisbane and will possess the ability to travel as required.**
**Key Responsibilities:**
Project Controls Leadership
+ Support clients in cost management, scheduling, risk management, contract management, change management, reporting and analytics, document management, work planning and packaging, and completions.
+ Provide best practice guidance for the InEight platform, including business process advice, training, troubleshooting, and hands-on configuration as needed.
+ Provide advice on and help analyse cost, schedule, contract and changed data to develop dashboards, reports, and deliver actionable insights using platforms like PowerBI
+ Advise on project controls methodologies including Earned Value Management, Critical Path Method, Monte Carlo risk analysis, Advanced Work Packaging, and lean construction
Client Engagement & Adoption
+ Conduct regular visits with clients to proactively identify issues, disseminate challenges to internal teams and ensure successful close out of items.
+ Leverage strong relationships with key stakeholders to identify risks and implement mitigation strategies and actions.
+ Deliver informal coaching to client-side delivery and project controls teams, focusing on practical, day-to-day guidance.
+ Lead client onboarding, change management, and adoption strategies for project controls systems.
+ Facilitate workshops and configuration sessions to ensure clients realise full value form project controls solutions.
Collaboration
+ Collaborate closely with internal teams including Solution Engineers, Project Delivery, Product Support, and Development to resolve complex challenges and ensure client feedback is captured and acted upon.
+ Partner with Business Development Managers to provide feedback on solution success, make introductions to key contacts, and identify opportunities for expansion.
+ Act as a bridge between clients and internal teams, ensuring that client needs, challenges, and feedback are communicated effectively and solutions are tailored to deliver maximum value.
+ Provide industry feedback to business units gained through interactions with clients.
**Desired Qualifications:**
+ Minimum of 5 years' experience working within the construction industry.
+ Bachelor's Degree in relevant field (Engineering, Construction Management, Construction Project Management) or equivalent work experience in a similar role would be an advantage.
+ Demonstrated experience in a similar Customer Experience Manager role with a focus on SaaS solutions or as a Project Controls Manager working within construction or capital projects.
+ Demonstrated proficiency in project controls systems (e.g. InEight, Contruent, Procore, Ecosys, Primavera P6, Aconex, Oracle Unifier).
+ Proficiency in the use of PowerBI is considered highly advantageous.
+ Excellent customer focus with strong networking/relationship-building skills.
+ Strong negotiation/influence skills.
+ Proactive, goal-oriented mindset with excellent attention to detail.
+ Effectively able to operate in an ever-changing work environment and assist others with adapting to change.
+ Sound verbal and written communication skills, including the ability to convey information and ideas to individuals and groups and make presentations and demonstrations when required.
InEight Inc. is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, colour, religion, national origin, marital status, disability or any other characteristic protected by law.
No applications from Employment Agencies at this time.
Applicants must have the legal right to live and work in Australia permanently.
#InEight
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This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Coordinator
Sydney, New South Wales
CBRE
Posted 10 days ago
Job Viewed
Job Description
Customer Experience Coordinator
Job ID
Posted
24-Sep-2025
Service line
Advisory Segment
Role type
Part-time
Areas of Interest
Communications/Public Relations, Customer Service, Marketing
Location(s)
Sydney - New South Wales - Australia
+ **30 hours per week, flexible schedule that works for you**
+ **Use your skills in events, comms and tech, varied, hands-on coordinator role**
+ **Join a supportive, fun team culture, manage our app and deliver engaging events**
Looking to grow your career in events or customer experience? Maybe you're looking for meaningful, flexible work that balances with your personal life? This part-time role could be just what you're after.
We're on the lookout for a tech-savvy and enthusiastic Customer Experience Assistant to join our friendly CBRE-ISPT team. You'll be helping deliver fun events, manage our community engagement app, and support the team with day-to-day activities, all while enjoying the freedom to set your own hours (30 per week).
**What you'll do:**
+ Bring energy to events, activations and wellbeing programs across our properties
+ Keep our building app (EPIC) updated with fresh content, posts and event schedules
+ Support the team with comms, signage, email updates, and general admin
+ Help out at the front desk (Flex by ISPT meeting and events space) to welcome guests, provide event set ups if needed
+ Support Executive Concierge with tasks, provide customer service assistance if needed
+ Coordinate logistics like merchandise orders, invoices, and contractor support
**What you bring:**
+ Confidence with tech, apps and social media
+ Experience in event coordination
+ Experience in customer service and experience coordination
+ Strong organisation skills and a love of making things happen
+ Great communication skills and a positive, can-do attitude
**About CBRE & ISPT**
Join CBRE, the world's largest commercial real estate services firm, and work alongside ISPT, Australia's only carbon-neutral property company. You'll be part of a culture that values flexibility, diversity, and helping our people thrive.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
We look forward to hearing from you! #WeAreCBRE
_Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider._
_Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process._
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
24-Sep-2025
Service line
Advisory Segment
Role type
Part-time
Areas of Interest
Communications/Public Relations, Customer Service, Marketing
Location(s)
Sydney - New South Wales - Australia
+ **30 hours per week, flexible schedule that works for you**
+ **Use your skills in events, comms and tech, varied, hands-on coordinator role**
+ **Join a supportive, fun team culture, manage our app and deliver engaging events**
Looking to grow your career in events or customer experience? Maybe you're looking for meaningful, flexible work that balances with your personal life? This part-time role could be just what you're after.
We're on the lookout for a tech-savvy and enthusiastic Customer Experience Assistant to join our friendly CBRE-ISPT team. You'll be helping deliver fun events, manage our community engagement app, and support the team with day-to-day activities, all while enjoying the freedom to set your own hours (30 per week).
**What you'll do:**
+ Bring energy to events, activations and wellbeing programs across our properties
+ Keep our building app (EPIC) updated with fresh content, posts and event schedules
+ Support the team with comms, signage, email updates, and general admin
+ Help out at the front desk (Flex by ISPT meeting and events space) to welcome guests, provide event set ups if needed
+ Support Executive Concierge with tasks, provide customer service assistance if needed
+ Coordinate logistics like merchandise orders, invoices, and contractor support
**What you bring:**
+ Confidence with tech, apps and social media
+ Experience in event coordination
+ Experience in customer service and experience coordination
+ Strong organisation skills and a love of making things happen
+ Great communication skills and a positive, can-do attitude
**About CBRE & ISPT**
Join CBRE, the world's largest commercial real estate services firm, and work alongside ISPT, Australia's only carbon-neutral property company. You'll be part of a culture that values flexibility, diversity, and helping our people thrive.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
We look forward to hearing from you! #WeAreCBRE
_Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider._
_Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process._
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience Partner - Domain
Melbourne, Victoria
CoStar Realty Information, Inc.
Posted 1 day ago
Job Viewed
Job Description
Customer Experience Partner - Domain
Job Description
+ **Software / platform support for Real Estate Agency clients.**
+ **Inbound technical queries from onboarding support to ad-hoc requests.**
+ **Hybrid working, sociable team and career development opportunities.**
**Company Overview**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues.
_Sitting within an experienced and supportive team in Melbourne, this is an opportunity for a passionate problem-solver to plug into a very sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the Domain eco-system that many have achieved over the past 12 months._
**Important note:**
The working hours for this role are 9am - 5.30pm, however you may need to be flexible to work a 10.30am - 7pm shift in future as we expand our coverage.
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days
**In a typical day you can expect to:**
+ Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
+ Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
+ Identify process and product improvements from client feedback that will help to deliver on company strategy.
+ Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
+ Communicate more complex issues to the development and sales team for further attention.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
**ESSENTIAL** **:**
+ Bachelor's Degree required from an accredited, not-for-profit university or college.
+ Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
**NICE TO HAVES** **:**
+ Exposure to working with technology and SaaS platforms and an interest in learning more.Property industry knowledge
+ Phone-based customer service experience.
+ Basic knowledge of coding, XML, json or HTML.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Job Description
+ **Software / platform support for Real Estate Agency clients.**
+ **Inbound technical queries from onboarding support to ad-hoc requests.**
+ **Hybrid working, sociable team and career development opportunities.**
**Company Overview**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues.
_Sitting within an experienced and supportive team in Melbourne, this is an opportunity for a passionate problem-solver to plug into a very sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the Domain eco-system that many have achieved over the past 12 months._
**Important note:**
The working hours for this role are 9am - 5.30pm, however you may need to be flexible to work a 10.30am - 7pm shift in future as we expand our coverage.
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days
**In a typical day you can expect to:**
+ Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
+ Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
+ Identify process and product improvements from client feedback that will help to deliver on company strategy.
+ Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
+ Communicate more complex issues to the development and sales team for further attention.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
**ESSENTIAL** **:**
+ Bachelor's Degree required from an accredited, not-for-profit university or college.
+ Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
**NICE TO HAVES** **:**
+ Exposure to working with technology and SaaS platforms and an interest in learning more.Property industry knowledge
+ Phone-based customer service experience.
+ Basic knowledge of coding, XML, json or HTML.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Partner - Domain
Sydney, New South Wales
CoStar Realty Information, Inc.
Posted 26 days ago
Job Viewed
Job Description
Customer Experience Partner - Domain
Job Description
+ **Software / platform support for Real Estate Agency clients.**
+ **Technical / account queries via phone, email, chat and tickets.**
+ **Hybrid working, sociable team and career development opportunities.**
**Company Overview**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Team Leader, you will be an important pillar of technical support and product knowledge to our Real Estate agency clients that are valuable customers of our core products - from our property listings platforms through to our data-driven Agent solutions.
In this busy role, you will assist with an array of technical and account-related enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.
_Sitting within an experienced and close-knit team in our Pyrmont office, this is an opportunity for a passionate and resilient problem-solver to plug into a sociable team culture, with plenty of opportunities for career progression through our bespoke development plans._
**Why Join Us:**
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working
+ Mentoring and leadership programs, with access to Learning & Development tools
+ First rate parental leave and support for working parents
+ Regular social events including our famous Innovation Days
**In a typical day you can expect to:**
+ Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
+ Manage mostly inbound enquiries via phone, live chat, and email.
+ Troubleshoot technical issues and create Jira tickets when required.
+ Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
+ Identify process and product improvements from client feedback that will help to deliver on the company's strategy.
+ Provide technical support to our internal Sales and Implementation teams when needed.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
**ESSENTIALS** **:**
+ Bachelor's Degree or equivalent from an accredited university or college.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
**NICE TO HAVES** **:**
+ Experience supporting tech platforms within the SaaS industry (highly preferred).
+ Contact centre experience (highly preferred).
+ Experience in support roles for Real Estate,PropTech, Online Sales or Advertising Sales.
+ Basic knowledge of coding, XML, json or HTML.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Job Description
+ **Software / platform support for Real Estate Agency clients.**
+ **Technical / account queries via phone, email, chat and tickets.**
+ **Hybrid working, sociable team and career development opportunities.**
**Company Overview**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Team Leader, you will be an important pillar of technical support and product knowledge to our Real Estate agency clients that are valuable customers of our core products - from our property listings platforms through to our data-driven Agent solutions.
In this busy role, you will assist with an array of technical and account-related enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.
_Sitting within an experienced and close-knit team in our Pyrmont office, this is an opportunity for a passionate and resilient problem-solver to plug into a sociable team culture, with plenty of opportunities for career progression through our bespoke development plans._
**Why Join Us:**
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working
+ Mentoring and leadership programs, with access to Learning & Development tools
+ First rate parental leave and support for working parents
+ Regular social events including our famous Innovation Days
**In a typical day you can expect to:**
+ Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
+ Manage mostly inbound enquiries via phone, live chat, and email.
+ Troubleshoot technical issues and create Jira tickets when required.
+ Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
+ Identify process and product improvements from client feedback that will help to deliver on the company's strategy.
+ Provide technical support to our internal Sales and Implementation teams when needed.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
**ESSENTIALS** **:**
+ Bachelor's Degree or equivalent from an accredited university or college.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
**NICE TO HAVES** **:**
+ Experience supporting tech platforms within the SaaS industry (highly preferred).
+ Contact centre experience (highly preferred).
+ Experience in support roles for Real Estate,PropTech, Online Sales or Advertising Sales.
+ Basic knowledge of coding, XML, json or HTML.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Partner - Domain
Melbourne, Victoria
CoStar Realty Information, Inc.
Posted 27 days ago
Job Viewed
Job Description
Customer Experience Partner - Domain
Job Description
+ **Software / platform support for Real Estate Agency clients.**
+ **Inbound technical queries from onboarding support to ad-hoc requests.**
+ **Hybrid working, sociable team and career development opportunities.**
**Company Overview**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues.
_Sitting within an experienced and supportive team in Melbourne, this is an opportunity for a passionate problem-solver to plug into a very sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the Domain eco-system that many have achieved over the past 12 months._
**Important note:**
The working hours for this role are 9am - 5.30pm, however you may need to be flexible to work a 10.30am - 7pm shift in future as we expand our coverage.
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days
**In a typical day you can expect to:**
+ Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
+ Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
+ Identify process and product improvements from client feedback that will help to deliver on company strategy.
+ Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
+ Communicate more complex issues to the development and sales team for further attention.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
**ESSENTIAL** **:**
+ Bachelor's Degree required from an accredited, not-for-profit university or college.
+ Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
**NICE TO HAVES** **:**
+ Exposure to working with technology and SaaS platforms and an interest in learning more.Property industry knowledge
+ Phone-based customer service experience.
+ Basic knowledge of coding, XML, json or HTML.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Job Description
+ **Software / platform support for Real Estate Agency clients.**
+ **Inbound technical queries from onboarding support to ad-hoc requests.**
+ **Hybrid working, sociable team and career development opportunities.**
**Company Overview**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
**About the Role**
As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues.
_Sitting within an experienced and supportive team in Melbourne, this is an opportunity for a passionate problem-solver to plug into a very sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the Domain eco-system that many have achieved over the past 12 months._
**Important note:**
The working hours for this role are 9am - 5.30pm, however you may need to be flexible to work a 10.30am - 7pm shift in future as we expand our coverage.
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days
**In a typical day you can expect to:**
+ Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
+ Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
+ Identify process and product improvements from client feedback that will help to deliver on company strategy.
+ Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
+ Communicate more complex issues to the development and sales team for further attention.
+ Expand your knowledge to become an industry expert within the Real Estate / Developer space.
**Our Ideal Person:**
**ESSENTIAL** **:**
+ Bachelor's Degree required from an accredited, not-for-profit university or college.
+ Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
+ Previous experience in fast-paced customer service / tech support roles.
+ A passion for delivering great customer experience.
+ Excellent communication skills with an enthusiastic, positive approach.
+ Resilient and empathic in nature
+ Excellent problem-solving skills.
+ A high level of confidentiality.
**NICE TO HAVES** **:**
+ Exposure to working with technology and SaaS platforms and an interest in learning more.Property industry knowledge
+ Phone-based customer service experience.
+ Basic knowledge of coding, XML, json or HTML.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Azure Cloud Customer Experience Engineer
Sydney, New South Wales
Microsoft Corporation
Posted 12 days ago
Job Viewed
Job Description
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
+ Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.
**Customer Solution Lifecycle Management**
+ Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
+ Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
+ Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.
**Customer Solution Lifecycle Management**
+ Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
+ Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Azure Cloud Customer Experience Engineer
Brisbane, Queensland
Microsoft Corporation
Posted 12 days ago
Job Viewed
Job Description
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
+ Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.
**Customer Solution Lifecycle Management**
+ Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
+ Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
+ Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.
**Customer Solution Lifecycle Management**
+ Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
+ Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Senior Azure Cloud Customer Experience Engineer
Melbourne, Victoria
Microsoft Corporation
Posted 12 days ago
Job Viewed
Job Description
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
+ Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.
**Customer Solution Lifecycle Management**
+ Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
+ Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.
**Responsibilities**
**Technically Oriented**
+ Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
+ Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
+ Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.
**Customer Solution Lifecycle Management**
+ Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
+ Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
+ Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.
**Relationship/Experience Management**
+ Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
+ Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
+ Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
+ OR equivalent experience.
+ 4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
+ 2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
**Preferred Qualifications**
+ Technical Skills: Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more of the following Cloud technologies:
+ Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
+ Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
+ Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
+ Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.
+ Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
+ Customer Obsession: Passion for customers and focus on delivering the right customer experience.
+ Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
**Other Qualifications:**
+ The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#AZCXP #AZCXPACE #AzureCXP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Solution Sales Manager - SAP Customer Experience (CX)
North Sydney, New South Wales
SAP
Posted 11 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Role Description
As a people manager, you are responsible for supporting the success of not only your direct reports but also the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You are expected to know the members of your extended team, share insights with peer managers, and act as a role model for SAP's leadership principles.
You will actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio.
The primary purpose of the CX Solution Sales Manager is to lead, drive, and manage the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You will establish strong sales discipline, drive ERP-to-CX co-sell motions, and ensure customer adoption and expansion within the SAP base. The position also serves as the primary escalation point for CX sales activities in the Market Unit.
Expectations & Tasks
+ Participate in recruiting, performance management, 1:1 coaching, and continuous development of CX Solution Sales Executives.
+ Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets.
+ Drive net new, upsell, and cross-sell bookings with accountability for customer renewals and adoption in partnership with Customer Success.
+ Lead forecasting discipline and participate in regular business reviews and forecast calls.
+ Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP's install base and expand into new logos.
+ Partner with Marketing, Pre-Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression.
+ Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP's sales excellence standards.
+ Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges.
+ Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences.
Work Experience
+ 3 years of first-line management of enterprise SaaS sales executives.
+ 5 years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains.
+ Proven track record of exceeding quotas and managing complex, multi-stakeholder sales cycles.
+ Subject-matter expertise in lead-to-cash, order-to-cash, and service-to-resolution business processes.
+ Experience working with partners, digital agencies, and system integrators within the CX ecosystem.
+ Demonstrated success in building and growing customer and market share profitably.
Education and Qualifications / Skills and Competencies
+ Bachelor's degree in Business, Technology, or a related field.
+ Strong skills in forecasting, deal inspection, and pipeline management.
+ Excellent written and verbal communication; executive presence and ability to influence at C-suite level.
+ Proficient in PowerPoint and Excel; able to create clear, data-driven reports and presentations.
+ Collaborative, coachable, and able to operate effectively in a matrixed, virtual organization.
+ Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles.
+ Deep understanding of CX solutions and value articulation to customer business outcomes.
#SAPCXCareers
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Role Description
As a people manager, you are responsible for supporting the success of not only your direct reports but also the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You are expected to know the members of your extended team, share insights with peer managers, and act as a role model for SAP's leadership principles.
You will actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio.
The primary purpose of the CX Solution Sales Manager is to lead, drive, and manage the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You will establish strong sales discipline, drive ERP-to-CX co-sell motions, and ensure customer adoption and expansion within the SAP base. The position also serves as the primary escalation point for CX sales activities in the Market Unit.
Expectations & Tasks
+ Participate in recruiting, performance management, 1:1 coaching, and continuous development of CX Solution Sales Executives.
+ Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets.
+ Drive net new, upsell, and cross-sell bookings with accountability for customer renewals and adoption in partnership with Customer Success.
+ Lead forecasting discipline and participate in regular business reviews and forecast calls.
+ Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP's install base and expand into new logos.
+ Partner with Marketing, Pre-Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression.
+ Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP's sales excellence standards.
+ Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges.
+ Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences.
Work Experience
+ 3 years of first-line management of enterprise SaaS sales executives.
+ 5 years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains.
+ Proven track record of exceeding quotas and managing complex, multi-stakeholder sales cycles.
+ Subject-matter expertise in lead-to-cash, order-to-cash, and service-to-resolution business processes.
+ Experience working with partners, digital agencies, and system integrators within the CX ecosystem.
+ Demonstrated success in building and growing customer and market share profitably.
Education and Qualifications / Skills and Competencies
+ Bachelor's degree in Business, Technology, or a related field.
+ Strong skills in forecasting, deal inspection, and pipeline management.
+ Excellent written and verbal communication; executive presence and ability to influence at C-suite level.
+ Proficient in PowerPoint and Excel; able to create clear, data-driven reports and presentations.
+ Collaborative, coachable, and able to operate effectively in a matrixed, virtual organization.
+ Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles.
+ Deep understanding of CX solutions and value articulation to customer business outcomes.
#SAPCXCareers
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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This advertiser has chosen not to accept applicants from your region.
8
Customer Support Coordinator
Melbourne, Victoria
CBRE
Posted 5 days ago
Job Viewed
Job Description
Customer Support Coordinator
Job ID
Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9