311 Customer Service Professional jobs in Australia

Customer Care

4217 Bundall, Queensland Southport Sharks

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Job Description

permanent
Casual

About Us.

We are on the hunt for a vibrant Customer Care representative, with exceptional customer service skills to join our Fitness Centre team.

What Are The Perks.

Fun, friendly, hard-working and professional team Free Gym Membership Food & Beverage Discounts Free on-site parking

About The Role.

Welcoming all members and guests Membership tours and sales Promote the benefits of membership to new and existing members Assisting members and guests with general enquiries Answering all incoming phone calls Provide prompt, friendly, customer focused service to members and guests

About You…

As someone with previous experience in the fitness industry, you will possess leadership skills and a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

To be successful in this role you would need the following:

Strong experience in sales, administration and customer service within a fitness environment Exceptional presentation and grooming Demonstrate initiative to be productive during down-time Ability to communicate with a variety of people Professional telephone manner and excellent communication skills Knowledge of Fitness Centre facilities Ability to work under pressure within a busy environment A bright and friendly personality Willingness to go the extra mile to help members and Fitness Centre team Strong problem solving abilities Computer literacy with experience using Microsoft Office products

APPLY NOW!

No recruitment agencies, please.
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Help Desk Officer

4163 Cleveland, Queensland BMD

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permanent
Job Description:

About BMD:

BMD is Australia’s leading integrated engineering, construction and urban development business. As the largest privately owned civil contractor in Australia, BMD is at the forefront of excellence, with a growing international footprint extending to the Philippines and the United Kingdom.

Driven by a purpose of powering futures and creating enduring legacies, we deliver complex infrastructure solutions that connect and transform communities. For over 45 years, our diverse portfolio of projects and roles provides exceptional opportunities for our people to grow and make a lasting impact. As part of our team, you’ll help deliver challenging projects, supported by leadership within an inclusive people-first culture.

Benefits

We offer a rewarding long-term career, opportunities to develop, and a culture that values your contribution. BMD recognises that we are strengthened by diversity, and we embrace differences as an equal opportunity employer, providing a flexible and inclusive workplace that rewards excellence and promotes a healthy work-life balance. We offer unique benefits which includes specialised learning and development programs, a leading health and wellbeing program, paid parental leave for primary and secondary carers and flexible work, novated leasing and discounts with hundreds of retailers.

Who we’re looking for:

We are looking for a help desk professional to join our IT team, based in our Port of Brisbane Office. In this role, you will use your excellent communication skills to work collaboratively with people at all levels across the BMD Group nationally. You will support the operational requirements of the business, using your attention to detail to deliver timely information technology assistance to a high quality standard.

You will be directly responsible for:

  • Set work priorities to ensure staff needs are met
  • Answering and recording of Level 1 calls
  • Running up new user computers, printers and phones
  • Assist the IT team with other duties as required

To be successful in this role, you will need

  • 2 years + experience working in an IT help desk/end user support role (preferable)
  • Ability to connect with internal stakeholders across the business
  • Detail orientated, with an understanding of key business IT requirements and expectations
  • Personal transport is required

Diversity and inclusion

We recognise that we are strengthened by diversity, and we embrace differences as an equal opportunity employer providing a flexible and inclusive workplace.

So, join our team, be yourself and help us power futures and create legacies.

We’re a purpose and values-led business guided by our values of family, empowered, collaborative and driven. For further details on what makes BMD unique, head to


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Customer Care Consultant

Gold Coast, Queensland Concentrix

Posted 2 days ago

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Job Title:
Customer Care Consultant
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Join Concentrix Robina - Where Purpose and Passion Converge**
+ **Start date:** 7th of October 2025
+ **Hours:** Monday to Friday, 8AM-8PM (rotating roster, daylight savings applies)
+ **Training:** 4 weeks of paid, hands-on training to set you up for success
+ **Pay:** $28.12/hr + 12% super + penalty rates
+ **Location:** Full-time onsite at our buzzing **Robina delivery centre** (right next to Robina Town Centre!)
Are you ready to elevate your customer service skills and make a significant impact? At Concentrix, we believe in creating meaningful interactions, not just answering calls. We are seeking individuals who are passionate, empathetic, and eager to make a difference in the lives of others.
**Customer Care Consultant** - **Contact Centre** who want to be part of a team that's transforming the superannuation experience - one conversation at a time. You'll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.
**What You'll be doing?**
+ Serve as the primary contact for members, offering clear and compassionate guidance on superannuation.
+ Provide personalized support through various channels, including voice, web chat, apps, and social media.
+ Navigate multiple systems and knowledge bases with ease.
+ Maintain confidentiality and professionalism while being approachable and positive.
**You're a Perfect Fit If You:**
+ Passionate about helping people and delivering exceptional customer service.
+ Strong communicator with natural empathy.
+ Tech-savvy with the ability to quickly adapt to new systems.
+ Goal-oriented problem solver thriving in fast-paced environments.
**Benefits:**
+ **Permanent position** with opportunities for career advancement.
+ Exclusive discounts with leading brands.
+ **Complimentary parking** and a vibrant office atmosphere.
+ Recognition programs celebrating your achievements.
+ Free Permanent position with opportunities for career advancement.
+ Join an award-winning workplace focused on purpose, passion, and people. support for you and your family.
If you are ready to bring energy, empathy, and excellence to every interaction, apply now and help us make superannuation a remarkable experience! **APPLY NOW** and let's make superannuation super awesome together!
_*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks._
**Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Care Representative

Scoresby, Victoria ThermoFisher Scientific

Posted 4 days ago

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just something we do but are who we are! These are woven into the fabric of our culture and are vital to the success of our organization. We collaborate as a team to speed up research efforts, overcome scientific hurdles, advance technology, and support individuals seeking medical assistance.
**Job Title:** Customer Care Representative
**Reports to:** Customer Care Team Leader
**Position Location:** Scoresby
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while giving to business development and growth in sales.
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate effectively with customers and employees partnering for excellent results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as the need arises.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organizational skills and a curiosity about effectively prioritizing tasks.
+ Be able to work optimally (and in good humor!) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who collaborates effectively with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com (CRM) helpful
+ University degree (preferred Science or business) and or related experience would also be helpful.
**Frequent Contacts:**
+ **External:** Diverse industry Customer base and Transportation Companies
+ **Internal:** Our Customer Service Colleagues! Sales & Marketing; Finance team; Logistics & Supply Chain; eComm and IT; Quality, legal and compliance functions
**Other Job Requirements:**
+ Some public holiday and out of hours work may be required. Possibility for on call work supporting this critical industry.
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals.
#StartYourStory at Thermo Fisher Scientific!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Customer Care Officer

Sydney, New South Wales GN Hearing

Posted 8 days ago

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Job Description

GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we've been pioneering world-first innovations in healthcare and technology-helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.
And right now, it's an exciting time to join us. We're looking for a **Customer Care Officer** who's passionate about helping people and creating great customer experiences.
**What you'll enjoy at GN:**
+ One-on-one training in our systems and products
+ Access to our reward and recognition platform with discounts across hundreds of retailers
+ Online wellbeing centre, plus EAP support and webinars
+ Service recognition and performance awards
+ Free annual flu vaccinations
+ Generous discounts on GN Hearing, Jabra and SteelSeries products
+ Fresh fruit, refreshments and a table tennis table onsite
+ Opportunities for growth and development
+ Flexible work options - predominantly onsite, with rostered work-from-home days after probation
**Your day-to-day responsibilities:**
+ Attending to customer queries by phone and email
+ Talking directly with medical professionals
+ Supporting order entry to meet cut-off times
+ Collaborating with colleagues across customer care, manufacturing, inventory and sales
+ Being the first point of contact for CC when required
**What we're looking for:**
+ Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries
+ Excellent verbal and written communication skills
+ Fast, accurate data entry skills
+ Strong problem-solving abilities
+ High attention to detail
+ Confidence with MS Office (experience with Navision or Salesforce is a bonus)
+ A positive "can-do" attitude and adaptability in a fast-paced environment
At GN, we put the customer at the heart of everything we do - and we're looking for someone who shares that same passion.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: we'd prefer to fill this role directly. Should we need additional support, we'll be in touch with our preferred partners.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
**The GN-owned brands that are responsible for bringing these technologies to life:**
+ Medical grade hearing technology: ReSound ( , Beltone ( , Interton ( , Jabra ( Professional collaboration: Jabra ( , BlueParrott ( , FalCom ( Gaming, calls and media: SteelSeries ( , Jabra ( in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn ( , Facebook ( and Twitter ( .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!
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Customer Care Coordinator

3199 Frankston, Victoria Mars Recruitment

Posted today

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Job Description

permanent

What you'll be doing:

Three-month contract for a Customer Care Coordinator to join a global retail brand in Dandenong.

This is a phone-based role where you will p rocess customer orders using SAP, ensuring timely and accurate fulfilment, handle inquiries and resolve issues promptly, providing excellent service.

You will use Microsoft Excel to track orders and generate reports, and update customer information and interactions in Salesforce. You will work with logistics, sales, and finance teams to ensure smooth order processing and delivery.


Candidates will need to meet the following criteria:

  • Intermediate skill level with Excel
  • SAP and Salesforce experience preferred
  • Excellent communication skills including a professional and personable phone manner
  • Positive and enthusiastic attitude, reliable and self-motivated
  • High customer service orientation
  • High level of accuracy and attention to detail
  • Ability to work independently, as well as effectively and collaboratively within a team


Benefits to you:

  • 3 month temp role
  • Dandenong location
  • ASAP start


At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

To apply:

If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on *** & ***@marsrecruitment.com.au

Please note that due to the number of applications only successful applicants will be contacted.

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Customer Care Consultant

2150 Harris Park, New South Wales Mitsubishi Heavy Industries Air-Conditioners Australia

Posted today

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Job Description

permanent
Location: NSW - Regents Park
Employment Type: Full-Time Temporary
Department: Customer Care


About the Company

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

The Opportunity
We’re looking for an experienced and customer-focused professional to join our friendly and energetic Customer Care team. This 12-month contract role offers the chance to become a permanent part of the business for the right candidate.

Based at our Regents Park head office, you’ll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard.

What You’ll Be Doing

  • Managing the full quote-to-cash order process.
  • Delivering exceptional service to our B2B customers via phone and email.
  • Proactively tracking and managing orders to ensure on-time fulfilment.
  • Handling customer cases from initial enquiry through to resolution.
  • Collaborating with Sales, Supply Chain, and 3PL partners to expedite customer needs.

What We’re Looking For

  • Full Australian working rights (essential).
  • At least 2 years’ experience in B2B customer service.
  • Proficiency with ERP systems (Business Central experience highly regarded).
  • Understanding of supply chain, warehouse, and logistics processes.
  • Strong problem-solving, multitasking, and time management skills.
  • Excellent communication, conflict resolution, and complaint management abilities.

Why Join MHIAA?

  • Ongoing learning and development opportunities to support your career growth.
  • Access to PerksPlus – discounts at 400+ ANZ retailers.
  • Hybrid working options for better work-life balance.
  • Access to our Employee Assistance Program (EAP).
  • A collaborative, supportive culture that values inclusion and innovation.

At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace. As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed.

Next Steps:
If you're ready to take the next step in your sales career and want to be part of a company that truly values its people, and let’s talk!
Please note: the successful candidate will be required to undergo relevant background checks, which may include a National Police Check, VEVO Check, and professional references.
Learn more about us at

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Customer Care Coordinator

4032 Chermside, Queensland Select Aust Sydney

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Job Description

permanent
Job Info

Location: GEEBUNG, QLD

Salary: Not Specified

Job Type: Contract position | Full time position

Job Description

Seeking a Customer Care Coordinator for an asap start! We have an exciting opportunity with a long-standing client of ours - a global market leader in the Environmental Services Industry. They are currently seeking a Customer Care Coordinator to join a rapidly growing division of their business, which helps clients manage and protect their valuable assets.

This is a fantastic opportunity for someone who thrives on building relationships and being a problem-solver. The role is a full-time temporary position until the end of March 2026, with a possibility for extension or permanency, and has come about due to significant growth in this innovative division. About the company

Our client is an innovative and global business with a presence in over 60 countries. With a history spanning more than 70 years, they are a trusted partner for over 225,000 organisations, including approximately 95% of the Fortune 1000. They are deeply committed to sustainability, helping customers meet their environmental goals and aiming for net-zero emissions by 2040.

They use 100% renewable electricity for their data centres and are focused on helping businesses operate more sustainably. The company's culture is centered on integrity, teamwork, and employee empowerment. They foster a collaborative environment where employees diverse ideas, backgrounds, and perspectives are welcomed and valued, fuelling innovation and success.

Employees report that it is a great place to work, and the company provides professional development programs and career advancement opportunities to help staff grow with the business. The Role This isn't your average customer centric role; you will be a key player in ensuring an optimal customer experience that reinforces the company's brand.

You'll act as a subject matter expert, managing the ongoing delivery, optimisation, and expansion of services for an established customer base. Your responsibilities will include: Owning and resolving customer inquiries and support requests from end to end.

Coordinating with internal teams to schedule work, track progress, and provide regular updates to stakeholders. Creating all new orders in the system, ensuring all required service information is obtained from the customer for the operations team. Assisting the Operations team with coordinating delivery of each step of the customer's service requirement.

Proactively identifying and assisting in the resolution of issues before they become major problems, ensuring they do not recur. Conducting quality control checks to ensure cases are ready for monthly billing and reporting. Providing updates to the forecasting team to ensure accurate revenue reporting.

Maintaining a safe working environment by adhering to all local and national OHSE&Q policies and procedures. Skills & Experience We are looking for a proactive and detail-oriented professional with a strong customer focus, stakeholder communication and relationship management experience.

To be successful in this role, you should have: Prior experience in a similar customer service or support role. The ability to own and manage customer service / supply inquiries from start to finish.

Strong organisational skills and high attention to detail for managing customer accounts, order processing / delivery and case creation. Excellent communication and multitasking skills for coordinating with multiple internal and external stakeholders. High attention to detail

Adaptable and solutions focused approach and work ethic A proactive approach to problem-solving and process improvement. Experience with system-based order management and reporting is highly desirable.

The Details Rate: $37.13 per hour + super Hours: Monday to Friday, 9:00 am - 5:00 pm

Start Date: ASAP Work Eligibility: Must be an Australian Permanent Resident or Citizen. Please note, if you are successful for this role, you will be required to complete a drug and alcohol test and a police check, which will be organised for you by Randstad.

If you are a driven and detail-oriented professional with a passion for customer service, we'd love to hear from you - Apply today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

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Customer care consultant

Biggera Waters, Queensland Probe CX

Posted today

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Job Description

permanent
We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time or Part-time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities. Day in the life of a Customer Care Consultant Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference. Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued. Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn't love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career! Your skills to pay the bills A natural communicator with excellent verbal and written skills Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease A positive attitude and a genuine desire to help others Problem-solving prowess and the ability to think on your feet Proficiency with technology and ability to navigate across multiple platforms and software Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential! Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed! The must-haves Full work rights to work within Australia A National Police clearance - satisfactory requirements to be met Availability to work rotating shifts Monday to Friday between 7:00 am to10:00 pm; & Saturday 9:00am - 4:00pm At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you. What's in it for you? Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture. Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality. Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life-both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service. Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands. Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. About Probe CX Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. How to Apply? Click on ' Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self! All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.
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Customer Care Officer AUS

Sydney, New South Wales GN Hearing

Posted 8 days ago

Job Viewed

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Job Description

**Let's make life sound better - together!**
GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we've been pioneering world-first innovations in healthcare and technology-helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.
And right now, it's an exciting time to join us. We're looking for a **Customer Care Officer** who's passionate about helping people and creating great customer experiences.
**What you'll enjoy at GN:**
+ One-on-one training in our systems and products
+ Access to our reward and recognition platform with discounts across hundreds of retailers
+ Online wellbeing centre, plus EAP support and webinars
+ Service recognition and performance awards
+ Free annual flu vaccinations
+ Generous discounts on GN Hearing, Jabra and SteelSeries products
+ Fresh fruit, refreshments and a table tennis table onsite
+ Opportunities for growth and development
+ Flexible work options - predominantly onsite, with rostered work-from-home days after probation
**Your day-to-day responsibilities:**
+ Attending to customer queries by phone and email
+ Talking directly with medical professionals
+ Supporting order entry to meet cut-off times
+ Collaborating with colleagues across customer care, manufacturing, inventory and sales
+ Being the first point of contact for CC when required
**What we're looking for:**
+ Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries
+ Excellent verbal and written communication skills
+ Fast, accurate data entry skills
+ Strong problem-solving abilities
+ High attention to detail
+ Confidence with MS Office (experience with Navision or Salesforce is a bonus)
+ A positive "can-do" attitude and adaptability in a fast-paced environment
At GN, we put the customer at the heart of everything we do - and we're looking for someone who shares that same passion.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: we'd prefer to fill this role directly. Should we need additional support, we'll be in touch with our preferred partners.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
**The GN-owned brands that are responsible for bringing these technologies to life:**
+ Medical grade hearing technology: ReSound ( , Beltone ( , Interton ( , Jabra ( Professional collaboration: Jabra ( , BlueParrott ( , FalCom ( Gaming, calls and media: SteelSeries ( , Jabra ( in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn ( , Facebook ( and Twitter ( .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!
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