129 Customer Service Skills jobs in Australia

Cnr Waterdale Road & Vernon Ave Heidelberg Heights Victoria 3081
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.
Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Work with Internal stakeholders to provide support
+ Answer customer queries regarding pricing, turnaround and technical information.
+ Enter, maintain and review customer pricing and customer database.
+ Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.

Cnr Wilson & Frederick Road Royal Park South Australia 5014
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Royal Park on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within Customer Service Team, processing of RFQ to Order release stages.
+ Liaise with internal departments such as manufacturing, logistics and finance to ensure seamless order processing and fulfilment.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Collaboration with external sales team, providing comprehensive support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database, ensuring interactions and inquiries are documented and reported in Phocas / QAD / CRM portal.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
+ Demonstrated experience in a sales, account management or customer service role
+ Excellent communication skills, with the ability to defuse situations and provide effective solutions to customers and internal team
+ Knowledge of QAD and Phocas, along with CRM software and procedure
+ Ability to thrive in fast paced environments, with a hard-working attitude and a passion for developing their capabilities within this space
+ Demonstrated ability using Microsoft Office suites
+ Customer-centric approach, with the ability to nurture client relationships and ensure efficient order management
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.

Customer Service Representative
Job ID
227106
Posted
03-Jul-2025
Service line
Advisory Segment
Role type
Part-time
Areas of Interest
Administrative, Customer Service
Location(s)
Townsville - Queensland - Australia
**Be the first point of contact for our shopping centre**
**Casual position - full training and mentoring provided**
**Townsville | Gurambilbarra | Land of the Wulgurukaba people**
Are you a people person with a passion for retail environments? We're looking for a proactive and enthusiastic Customer Service Representative to be the friendly face and behind-the-scenes support that keeps our centre running smoothly and looking its best.
Based at Willows Shopping Centre, this casual role will see you working a variety of shifts throughout the week, including weekends and evenings.
**Here's a snapshot of your day;**
- Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
- Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.
- Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
- Assist with the coordination of marketing campaigns, events, and activations.
- Issue gift cards and provide general administrative support.
**Here are some of the strengths you'll possess and the background you'll need to be successful;**
- A warm, approachable, and professional communicator.
- Strong organisational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Previous experience in customer service, retail, or marketing support is a plus.
- Comfortable using basic office systems and handling administrative tasks.
**So, what's in it for you?**
- A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
- Be part of a vibrant, community-focused team.
- Opportunities for growth and development within a dynamic retail environment.
- Work in a role where no two days are the same!
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Job Description Summary**
Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do!
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Customer Service Representative will deliver customer service to internal and external customer's, provide administrative support and perform general administration activities as part of the Customer Service Team. The successful candidate will provide a high quality, responsive Customer Service (inbound) interface with BD's existing customer base, including dealers/distributors and medical customers. You will also process customer claims for credit and request for return of goods in a timely and efficient manner.
**Responsibilities:**
+ Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
+ Processing of customer orders and sample requests.
+ Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
+ Use of Salesforce for case management and customer contacts
+ Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
+ Participate in Business meetings, sharing relevant customer and departmental information.
+ Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
+ Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.
**Knowledge and Experience:**
+ Experience in a fast-paced customer service environment, ideally within the healthcare or FMCG industry.
+ Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
+ Good communication and presentation skills (both on the telephone and in person).
+ Appreciation of Customer Service impact on existing and new business relationships.
+ Superior time management skills.
+ Active Listener.
+ Pro-active, dedicated but also flexible.
+ Attention to detail in processes and systems.
+ Organised, disciplined, and committed.
+ An ability to work autonomously within a team.
+ Innovative/effective problem-solving skills.
+ SAP and/or JD Edwards experience preferable
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
**ESSENTIAL RESPONSIBILITIES**
+ Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
+ Work Order administration management including close outs and scanning.
+ Site office and accommodation room reservations and allocations.
+ Manage Engine customer requests including work order requests and conference room bookings.
+ Customer enquiries from walk ins, phone calls and emails.
+ SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
+ General reporting as required.
+ Manage portal content and uploads for SSC department.
+ Ensure compliance with all site environmental health and safety requirements.
+ Any other reasonable duties as requested.
**QUALIFICATIONS**
**Minimum Essential**
+ Experience with SAP
+ Computer software and application knowledge
+ Working with minimal supervision and experience
+ Working as part of a dedicated team
+ Demonstrated communication and interpersonal skills
+ Administrative skills
**Desirable**
+ Diploma/Degree in Business Admin or equivalent
+ Administrator level SAP experience
+ Records management experience
+ Capability to develop innovative solutions
+ Experience writing and developing policies and procedures
**TICKETS AND LICENCES**
**Minimum Essential**
+ Drivers License
**EXPERIENCE AND SKILLS - Minimum Essential**
+ 2 to 3 years' - working in a similar role
For further information contact
**Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.**
**Applicants must be Australian citizens who are able obtain and retain the appropriate level of security clearance and medical clearance, applicable to each role.**
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
**ESSENTIAL RESPONSIBILITIES**
+ Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
+ Work Order administration management including close outs and scanning.
+ Site office and accommodation room reservations and allocations.
+ Manage Engine customer requests including work order requests and conference room bookings.
+ Customer enquiries from walk ins, phone calls and emails.
+ SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
+ General reporting as required.
+ Manage portal content and uploads for SSC department.
+ Ensure compliance with all site environmental health and safety requirements.
+ Any other reasonable duties as requested.
**QUALIFICATIONS**
**Minimum Essential**
+ Experience with SAP
+ Computer software and application knowledge
+ Working with minimal supervision and experience
+ Working as part of a dedicated team
+ Demonstrated communication and interpersonal skills
+ Administrative skills
+ **Active TS/SCI with Polygraph Clearance** ( **No exceptions-only cleared candidates will be considered.** )
**Desirable**
+ Diploma/Degree in Business Admin or equivalent
+ Administrator level SAP experience
+ Records management experience
+ Capability to develop innovative solutions
+ Experience writing and developing policies and procedures
**TICKETS AND LICENCES**
**Minimum Essential**
+ Drivers License
**EXPERIENCE AND SKILLS - Minimum Essential**
+ 2 to 3 years' - working in a similar role
For further information contact
**Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.**
**Applicants must be an USA citizen who have a TS/SCI with Polygraph and can retain the appropriate level of security clearance and medical clearance, applicable to each role.**
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .

Your Job

Koch Fertilisers is seeking an enthusiastic Customer Service Representative to provide excellent and professional customer service and support to our customers. You will be the first point of contact for customers answering their queries and providing solutions to assist them in a timely manner.

The ideal candidate will have will have excellent verbal and written communication skills, be proficient in problem solving and have a great ability to build and foster good working relationships with customers and assist them to utilize the system to the fullest potential.

Reporting to the Operations Manager you will work in a fast-paced and dynamic environment, collaborating with other team members to resolve customer issues.

Our Team

Koch Fertiliser Australia Pty Ltd is one of Australia's leading fertiliser companies and a wholly owned subsidiary of Koch Fertilizer, LLC. Beginning trading in Australia in 2010, KOCH Fertiliser Australia has continued to expand its storage and fertiliser distribution business on the East coast of Australia.

We blend local knowledge and expertise with a strong global backing priding ourselves in building close partnerships with our network of dealers providing cost effective, market specific crop solutions to help farmers improve productivity.

As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields.

What You Will Do

• Provide telephone and electronic based customer service.
• Facilitate Dispatch bookings.
• First point for customer contact and issue resolution (solution driven approach).
• Assisting with key projects and system improvement.
• Monitor terminal capacities and provide customer updates.
• Maintain CRM database.
• Involvement in Customer Communications Dispatch Updates.

Who You Are (Basic Qualifications)

• Excellent verbal and written communication and interpersonal skills with people at all levels.
• Previous experience in similar field.
• Ability to work with minimal supervision and track multiple processes.
• Computer-savvy with a working knowledge of Microsoft.
• Outstanding organisational and coordination abilities.

Benefits

• Competitive salary
• Onsite gym
• Ongoing training and professional development opportunities
• CBD location
• Positive and inclusive company culture

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields. Our team also brings logistical expertise and a wide range of invaluable services, from delivered freight and logistics capabilities to online shipment tracking.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

#LI-JD2

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 18000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.
To perform day-to-day tasks, being able to demonstrate a thorough understanding of our customer's expectations and execute them with an appropriate sense of urgency, attitude, commitment, and professionalism. You are required to be our customer's 'a go-to' person for all their freight forwarding needs.
In addition to this, to perform tasks as requested, assisting in general customer service duties both internally and externally while applying the company standards and processes.
Responsible for all aspects of the job to the Customer Service Representative.
KEY QUALIFICATIONS:
+ Communication: As a Customer Service Representative, you will proactively communicate with customers, and you will commit to demonstrating the great care we have for all our customers.
+ Relationship: You will establish meaningful, personal, and professional relationships with our customers.
+ Information: You will take ownership of understanding and complying with Expeditor's internal process by providing timely, complete, and accurate information.
+ Previous customer service experience in a freight forwarding industry of 3 years or more is a must.
+ Proficient in Microsoft Office.
+ Strong problem-solving, organisational, and interpersonal skills.
+ Solid oral and written communication skills
+ General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.
+ Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
+ Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
+ Career and Personal Development: Developing you and your skills not only for today's role but for those in the future
+ Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
+ Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
+ Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
+ Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction

**Job Requisition ID #**
24WD78199
Job Description
**NOTE: This is NOT an open position.**
**Please submit your CV here for future consideration.**
**Position Overview**
**About Autodesk Construction Solutions**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move through each phase of the construction lifecycle, from design and preconstruction to construction, turnover, and operations, with the best Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.
**Role: Customer Success Manager**
Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes. You will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.
Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with experience with technology and the construction industry.
**About You**
+ You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
+ You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
+ You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
+ To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
+ You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
+ You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
+ You will collect product feedback from customers and contribute to product roadmap discussions
+ You will track account health to identify churn risk and work to eliminate that risk
+ You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
+ You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
+ You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
+ You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
**Minimum Qualifications**
+ At least 3 years experience in a customer-facing, B2B role
+ Experience in Customer Success, Account Management, or a client-facing, role
+ Ability to travel up to 30%, taking into account the current situation
+ Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
+ Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
+ Experience managing relationships with many customers.
+ Process-driven and organized
+ Hard work, a record of accomplishments, and a drive for achievement
**Preferred Qualifications**
+ Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
+ Experience of AEC workflows and awareness of BIM solutions focused on Construction
+ Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).