157 Customer Service Teams jobs in Australia
Customer Relations Agent
Posted today
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We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
Job Description
Welcome to Veriu Group
Our Corporate Office is located on Queens Road in Melbourne. Here, you will find a group of dedicated and enthusiastic individuals who together create a fun environment that allows opinions to be heard and people to have the freedom to truly make a difference. We believe strongly in our flat structure, which allows people to grow their knowledge and skills to become the best version of themselves. At our corproate office we're:
- A modern & completely open plan office with smart casual dress code
- A small team of about 35 people across Customer Relations and Sales, Revenue, Marketing, People & Culture, Property & Leasing and Finance
- Walking distance to public transport (train/tram), close to public car parks, and have free & secure bike/scooter storage
- A team that doesn't believe in corporate politics and values balancing work with life
- Working hard as a passionate collective of people to achieve our common goal of growth
Responsibilities
This is an excellent chance for an energetic and ambitious individual with an eye for growth, team orientation, love for sales and a passion for hotels to join an equally motivated team!
Key role responsibilities:
- Proactive capture and conversion of inbound phone and email enquires for all hotels in our network
- Delivery of a high standard of personalised and genuine service in all interactions to facilitate long-term relationships
- Timely and effective communication of proposals that are based on an intimate understanding of the client's needs
- Compassionate handling of complaints and timely escalation to relevant hotels or team
- Use of clear, detailed and collaborative communication to hotel key stakeholders to ensure delivery of expected experience and requirements
- Seamless introduction and handover of accounts as required
- Achievement of individual and team KPIs
- Representation of the Veriu Values and culture
Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas such as sales or revenue
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
About You
We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- Demonstrated experience in a sales, reception or customer service environment
- Demonstrated ability to develop strong working relationships
- Excellent communication (written & verbal)
- High standards of accuracy and attention to detail
- Confidence to make/take phone calls
- The ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)
Client Services Manager
Posted today
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Job Description
Why us?We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.
So why us?We Flex: Shape your day or week to suit you.We save: Access discounts and cashback across hundreds of retailers!We learn: We have a heap of training partners including MFA, NGEN, Google, Facebook, Amazon to ensure you're continuously developing your skillset.We're mentally healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.We're Social – Quarterly and monthly social events, summer half days & annual company ski trip.
As our Client Services Manager you play a pivotal role in managing and nurturing client relationships while ensuring seamless delivery of projects and services. For our smaller accounts, you will act as the primary client lead, owning delivery and performance end to end. On larger accounts, you will collaborate with senior strategic leads and specialist team members on larger accounts.
You’ll work across long standing clients & some brand new client wins, across various industries including travel, education and not for profit.
Your Responsibilities:Act as the day-to-day contact for assigned client accounts, ensuring clear communication, timely responses, and strong relationship management.Monitor client health by tracking delivery quality, usage of services, satisfaction signals, and commercial performance, escalating risks or concerns early.Drive the adoption of agile methodologies and foster a culture of experimentation and continuous improvement.Prepare initial recommendations, optimisation ideas, or upsell opportunities based on client needs, supporting the team in developing proposals and growth strategiesCollaborate with cross-functional teams to define and implement key performance indicators (KPIs) to measure the success of digital innovation initiatives.Monitor and analyse data to evaluate the effectiveness of digital innovation projects and make data-driven recommendations for improvements.
Your Expertise:4 years of experience in client services, account management, or digital consulting within an agency or professional services environment.Proven track record of managing digital client retainers, across Design/Dev/QA/CROProven ability to manage client relationships, with strong interpersonal and communication skills to build trust and handle both day-to-day interactions and senior stakeholder conversations.Solid project coordination skills with experience delivering digital campaigns, platforms, or ongoing services across channels such as SEO, CRO, media, or development.Experience with collaboration and project management platforms like Monday.com, Miro, Jira
Want to be a part of the team? Get in touch today!
Additional InformationResolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Client Services Executive
Posted today
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Job Description
Role DescriptionAs a Client Service Executive, you will be the first point of contact for our clients and guests. Working as part of a professional team, your responsibilities include:Delivering excellent client service and ensuring smooth daily operationsHandling reception duties: greeting clients, phone management, concierge services, check-in/out, and basic IT supportSupporting administrative functions such as billing, bookings, and inventory controlMaintaining a professional and proactive approach to anticipate client needs and exceed expectations
QualificationsPrior experience in customer service or administration is an advantageProficiency in spoken and written EnglishSkilled in Microsoft Word, Excel, and PowerPointResourceful, proactive, well-organised, and able to multi-taskStrong customer service mindset with excellent interpersonal skillsOpen-minded, eager to learn, team-oriented, with a positive “can-do” attitude
Client Services Associate
Posted today
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Job Description
The roleIn this Client Service role you will act as the first point of contact for clients, building strong relationships whilst remaining calm under pressure. Servicing clients through phone, email and chat, we are a dedicated team that continually seeks to provide a high level of service whilst providing timely solutions to clients.
Key Responsibilities
Provide exceptional service as the primary contact for clients, ensuring optimal outcomesRespond to client queries via phone, chat, and email in a timely and professional mannerInvestigate trading-related issues and deliver clear, concise interpretations to clientsSupport clients with technical queries across all trading platforms offeredMaintain high levels of accuracy and compliance in managing client recordsLiaise with multiple departments to efficiently resolve customer queriesStay up to date with changes and developments through ongoing training and learning modules
Knowledge, Skills & Experience
Minimum 1 year of experience in a similar role within the financial services industryAbility to work both independently and collaboratively within a team environmentProactive and analytical approach to problem-solvingStrong interpersonal and communication skills, with the ability to build trust and rapport with clientsRG146 accredited (or willingness to obtain accreditation)
What we offer
Hybrid work model with one day per week remote work (post-probation)Modern CBD office located next to Wynyard StationOpportunities for professional development and career growthCollaborative and inclusive culture with regular social eventsAccess to professional development and learning resources
IT Client Services Administrator
Posted 10 days ago
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Job Description
**Primary purpose of the role:**
The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
**Key Result Area**
**Strategy, Planning, Acquisition & Deployment**
+ Support the acquisition of new computer or networking hardware
+ Evaluate documented resolutions and analyze trends for ways to prevent future problems.
+ Alert management to emerging trends in incidents.
+ Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
+ Install and configure Citrix applications.
**Operational Management**
+ Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
+ Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
+ Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
+ Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
+ Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
+ Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
+ Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
+ Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
+ Install anti-virus software and ensure virus definitions are up-to-date.
+ Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
+ Test fixes to ensure problem has been adequately resolved.
+ Perform post-resolution follow ups to help requests.
**Competencies** (attitude, skills, typical qualifications & experience)
+ 3 years' experience administrating both Citrix and physical clients remotely and on-site
+ Experience documenting and maintaining configuration and process information
+ Bachelor Degree or equivalent in Information Systems
+ Strong customer service orientation.
+ Proven analytical and problem-solving abilities.
+ Ability to effectively prioritize and execute tasks in a high-pressure environment.
+ Strong interpersonal and oral communication skills.
+ Ability to present ideas and solutions in user-friendly language.
+ Highly self-motivated and directed.
+ Keen attention to detail.
+ Strong knowledge of software quality assurance best practices
+ Skilled at working within a team-oriented, collaborative environment.
Client Services Advisor - Hybrid
Posted today
Job Viewed
Job Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
This role is an essential role within our Client Operations team, serving as the primary point of contact for all B2B client product and support inquiries. This role supports clients across Australia, New Zealand, and internationally, requiring a proactive individual who thrives in a dynamic environment and excels at building strong relationships with both internal and external stakeholders. As a Client Services Advisor, you will leverage your knowledge of Experian products and services, along with broader industry expertise, to deliver exceptional service and represent the Experian brand with excellence.
Key Responsibilities:
- Client Enquiries Management: Handle daily client enquiries through a variety of different channels providing accurate information and solutions; striving for first-time resolution and ensuring exceptional client service.
- Client Request Coordination: Manage and address client requests efficiently and within agreed SLA’s, offering education and guidance as needed.
- Internal Collaboration: Work closely with Experian teams on more complex support matters to resolve client requests, ensuring a seamless and coordinated approach to client support. This might involve collaborating with the IT team to troubleshoot a technical issue affecting multiple clients.
- Administrative Tasks: Execute various administrative responsibilities, including processing client requests and maintaining accurate records.
- Ideal candidates possess proven experience in high-paced client service environments, strong problem-solving abilities, and a commitment to continuous improvement and excellence in B2B client service.
Qualifications
More about you
- Client Service & Experience Excellence: Demonstrated ability to provide exceptional B2B client service, with strong active listening and empathy skills to understand and address client needs effectively.
- Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and written interactions.
- Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex client enquiries efficiently.
- Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
- Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals.
Additional Information
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible working environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Client Services Advisor - Hybrid
Posted today
Job Viewed
Job Description
This role is an essential role within our Client Operations team, serving as the primary point of contact for all B2B client product and support inquiries. This role supports clients across Australia, New Zealand, and internationally, requiring a proactive individual who thrives in a dynamic environment and excels at building strong relationships with both internal and external stakeholders. As a Client Services Advisor, you will leverage your knowledge of Experian products and services, along with broader industry expertise, to deliver exceptional service and represent the Experian brand with excellence.
Key Responsibilities:
- Client Enquiries Management: Handle daily client enquiries through a variety of different channels providing accurate information and solutions; striving for first-time resolution and ensuring exceptional client service.
- Client Request Coordination: Manage and address client requests efficiently and within agreed SLA’s, offering education and guidance as needed.
- Internal Collaboration: Work closely with Experian teams on more complex support matters to resolve client requests, ensuring a seamless and coordinated approach to client support. This might involve collaborating with the IT team to troubleshoot a technical issue affecting multiple clients.
- Administrative Tasks: Execute various administrative responsibilities, including processing client requests and maintaining accurate records.
- Ideal candidates possess proven experience in high-paced client service environments, strong problem-solving abilities, and a commitment to continuous improvement and excellence in B2B client service.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills
More about you
- Client Service & Experience Excellence: Demonstrated ability to provide exceptional B2B client service, with strong active listening and empathy skills to understand and address client needs effectively.
- Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and written interactions.
- Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex client enquiries efficiently.
- Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
- Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals.
Additional Information
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible working environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Experian Careers - Creating a better tomorrow together
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IT Client Services Administrator
Posted 11 days ago
Job Viewed
Job Description
Please note: This is a one-year, fixed-term contractor position with no possibility of conversion to a permanent employee.
Primary purpose of the role:
The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
Key Result Area
Strategy, Planning, Acquisition & Deployment
- Support the acquisition of new computer or networking hardware
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Alert management to emerging trends in incidents.
- Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
- Install and configure Citrix applications.
Operational Management
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
- Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Install anti-virus software and ensure virus definitions are up-to-date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups to help requests.
Competencies (attitude, skills, typical qualifications & experience)
- 3 years’ experience administrating both Citrix and physical clients remotely and on-site
- Experience documenting and maintaining configuration and process information
- Bachelor Degree or equivalent in Information Systems
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal and oral communication skills.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Strong knowledge of software quality assurance best practices
- Skilled at working within a team-oriented, collaborative environment.
Client Services Sales Executive (Melbourne)
Posted 5 days ago
Job Viewed
Job Description
World Wide Technology (WWT) is a $20B global technology solutions provider helping the world's largest organisations accelerate digital transformation. With more than 12,000 employees across 55 locations worldwide, WWT combines strategy, execution, and partnership to deliver measurable outcomes.
Founded in 1990, WWT has been recognised for 13 consecutive years as a Fortune 100 Best Place to Work®. Our culture is built on collaboration, innovation, and integrity, making WWT a place where motivated individuals thrive.
Australia and New Zealand are WWT's fastest growing regions, creating significant opportunities for career progression and impact.
We are looking for a dynamic and experienced Client Services Executive to join our Australia & New Zealand team - WWT's fastest growing region. If you want to work with highly motivated individuals that come together to form a high-performance team. Join WWT today!
This role will be based in Melbourne.
**Overview:**
Reporting into the A/NZ Services Sales Lead, the Client Services Executive will be responsible for driving Services Sales across WWT's Melbourne enterprise accounts. This is a sales-first role designed for a senior professional with a consulting foundation and a proven record of owning and closing services sales opportunities end-to-end.
You will act as both hunter and farmer - opening new doors and creating net-new opportunities while also managing and expanding an existing account base. To be successful, you will bring at least 10 years' experience, the maturity to engage credibly with C-suite stakeholders, and the ability to balance independence with collaboration alongside Client Managers, Client Executives, and delivery teams.
**Responsibilities:**
+ Drive Services Sales within Melbourne enterprise accounts, increasing Services revenue and profitability.
+ Own opportunities end-to-end - from qualification and pursuit through to closure and handover to delivery.
+ Develop and execute a Services Sales strategy balancing net-new pursuits with account expansion.
+ Build and sustain trusted relationships with senior client stakeholders, including C-suite executives.
+ Hunt for new opportunities across industries (with Financial Services as a priority vertical) and grow existing accounts.
+ Lead client-facing engagements, proposals, and presentations that clearly articulate WWT's differentiated value.
+ Apply a consulting mindset to scope opportunities, shape solutions, and structure Statements of Work.
+ Translate business challenges into programmatic services offerings across WWT's portfolio.
+ Stay plugged into technology trends (Cloud, AI/ML, Security, Infrastructure, Automation, Digital Workplace) and bring relevant insights into client conversations.
+ Build alliances with OEMs, partners, and delivery organisations to expand the services pipeline.
+ Work closely with Client Managers and Client Executives to align services opportunities with broader account strategies.
+ Collaborate with internal architects, engineers, and delivery leaders to ensure proposals are commercially viable and executable.
**Qualifications:**
+ 10+ years' experience in professional or consulting services sales, with both delivery and sales exposure.
+ Proven track record of owning and closing enterprise-level services opportunities end-to-end.
+ Consulting foundation with hands-on experience scoping, shaping, or delivering services engagements.
+ Demonstrated success in achieving or exceeding services bookings and gross profit targets.
+ Strong understanding of modern technology domains: Cloud, Data & AI, Cybersecurity, Infrastructure, Application Development, Automation, and Digital Workplace.
+ Balanced hunter and farmer capability - able to open doors and create net-new opportunities while also managing and growing an account base.
+ Enterprise-level sales experience is essential (SME-only experience will not be considered).
+ Excellent consultative selling, relationship building, and C-suite engagement skills.
+ Strong storytelling, communication, and presentation capability (especially with PowerPoint).
+ Established OEM and Melbourne enterprise client relationships are highly advantageous.
+ Entrepreneurial, resilient, and able to thrive in a high-growth environment.
+ Bachelor's degree or equivalent experience.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-BL1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
Client Services Officer/Body Corporate Assistant
Posted today
Job Viewed
Job Description
ABOUT MOSAIC
Mosaic Property Group is proud to be one of Queensland's most awarded and trusted property developers. Having seen significant growth over the last decade, we have successfully positioned ourselves as a leader within the high-end residential development space. This success is a result of our unique approach to the property process – a complete end-to-end research, design, construction, management, and maintenance solution that ensures quality, service and certainty.
Life at Mosaic can be intense but incredibly rewarding, with a dynamic culture that nurtures personal growth and expands career opportunities. At the core of Mosaic is a team of exceptional, like-minded individuals chosen for their skill, ability to push convention boundaries, and unwavering commitment to excellence.
ABOUT THE ROLE
Mosaic Property Group is looking for a proactive and self-motivated Client Services Officer to join its high-performing caretaking team.
This role is perfect for a self-starter who thrives on building strong, long-term relationships with residents and Body Corporate Committees while taking ownership of tasks and driving exceptional service. You'll have the opportunity to develop your strata and property management expertise in a dynamic, fast-paced environment where initiative and problem-solving skills are valued.
Guided by our Client Services Manager, you will be key in ensuring seamless communication, efficient caretaking operations, and high-quality client service across our properties.
Key tasks include but are not limited to:
Maintaining accurate building records, issuing correspondence, and managing documentation related to Caretaking Service Agreements.
Supporting the Client Services Manager in resolving client issues, ensuring open communication and strong relationships with residents and Committees.
Conducting site inspections, meeting with Committee representatives, and representing caretaking in key discussions.
Preparing Caretaking/Building reports, ensuring data is accurate and up to date in MYBOS.
Assisting with contract administration, including verifying and updating owner details, tracking approved variations, and liaising with Strata Managers, Solicitors, and Committees.
Acting as the first point of contact for resident and Committee inquiries via phone and email.
Drafting communications to Mosaic owners regarding Caretaking and building updates.
Conducting routine site visits and inspections and logging findings to ensure buildings are well maintained.
Attending Committee and AGM meetings as required and assist with administration related to setting up new buildings.
ABOUT YOU
A client-focused professional with excellent written and spoken communication and relationship-building skills.
Strong attention to detail, solutions-focused, and the ability to manage multiple tasks effectively.
A proactive team player with strong organisational skills and the ability to meet deadlines.
Experience using Microsoft Outlook, Excel, and Word.
Familiarity with MYBOS is highly advantageous.
Previous experience in client services, property management, strata, caretaking, or real estate administration is highly regarded.
LIFE AT MOSAIC
At Mosaic, you can be assured of the support and hands-on experience required to achieve a long-term, prosperous career with an industry leader.
We’re committed to making sure our staff love coming to work each day, have the support to achieve their best and have the opportunity to put forward their ideas.
As a member of the team, you will enjoy a competitive salary and access to a range of additional employee incentives.
If you believe you have what it takes, apply via Seek today. Only successful candidates will be contacted.