4 Customer Service jobs in Kalamunda
Team Leader - Customer Service
Perth, Western Australia
Stryker
Posted 4 days ago
Job Viewed
Job Description
Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
0
Field Service Representative (Gas Turbines)
Perth, Western Australia
Caterpillar, Inc.
Posted 24 days ago
Job Viewed
Job Description
**Career Area:**
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Solar Turbines is a world leader in providing energy solutions for businesses in 100+ countries. Whether we are powering Cities, Hospitals and Industries, Solar Turbines and the Solar Turbines Service Team are Global leaders in delivering Safe, Clean reliable and Sustainable energy to all corners of the Globe. Join the dedicated and committed team at Solar Turbines and shape the future, developing tomorrows Energy solutions today.
With 95 years of History Solar Turbines, A Caterpillar Company, provides a rewarding career placing peoples Safety and Values first whilst Inspiring innovation in tomorrow's Energy. Our foundation is our people. We value individual contributions and emphasize safety in all aspects of our business. When you join the Solar Turbines team, you become part of the family, comprised of a diverse, dedicated, and multi-talented workforce of more than 8,000 employees worldwide.
**Position Objective**
Solar Turbines is looking for a Field Service Representative (Gas Turbines) to join our Perth based team.
This position serves as a technical focal point at customer sites primarily across WA and NT, dealing with a variety of field assignments ranging from: troubleshooting, commissioning projects, service and maintenance inspections, equipment removal and installation of Solar Turbines' range of turbo-machinery products (Gas Turbines, Compressor Sets, Generator sets) used predominately in the Oil & Gas and Power Generation industries.
**Job Duties/Responsibilities may include, but are not limited to:**
- Understand and comply with Solar Turbines' and customer HSSE policies and procedures. Participates by attending general safety and toolbox safety meetings and completing all required safety training. Ensuring that the work permit system is complied with.
- Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with company policy, manufacturers' recommendations and industry best practices.
- Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems
- Provide detailed, highly technical and comprehensive reports to various stakeholders; management, engineering and operations.
- Will utilize sound judgment when analysing problems, with little or no supervision to solve these in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals.
- Work individually or with assigned FSR's on preventive/corrective maintenance. Will be required to assist in a technical manner with customer operations and maintenance crews.
- Conduct/oversee maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures
**Required Qualifications and Skills:**
- Preferred Mechanical/Electrical/Instrumentation trade qualification, with a minimum of 3 years industry experience OR degree qualified Engineer in the following disciplines; Mechanical, Electrical or Controls with industry experience
- Strong hands on technical knowledge with rotating equipment and PLC systems (including either Mechanical or Instrument/ Electrical aspect(s))
- Sound technical report writing skills.
- Strong customer focus and customer service skills
- Good communication skills both; oral and written.
- Computer literate (MS Office experience)
- Ability to work autonomously or actively participate in a team environment
The following criteria will also be highly regarded:
- Gas Turbine, Power Generation and Gas Compression experience.
- Oil and Gas industry experience.
- Allen Bradley PLC experience
- Dry gas seal experience
- Controls/instrumentation/electrical knowledge
- High integrity and a high level of self-confidence.
- Ability to work independently in demanding environments and communicate in a professional manner.
Please note that interested candidates must be willing to relocate to Perth.
**Posting Dates:**
July 31, 2025 - August 30, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Solar Turbines is a world leader in providing energy solutions for businesses in 100+ countries. Whether we are powering Cities, Hospitals and Industries, Solar Turbines and the Solar Turbines Service Team are Global leaders in delivering Safe, Clean reliable and Sustainable energy to all corners of the Globe. Join the dedicated and committed team at Solar Turbines and shape the future, developing tomorrows Energy solutions today.
With 95 years of History Solar Turbines, A Caterpillar Company, provides a rewarding career placing peoples Safety and Values first whilst Inspiring innovation in tomorrow's Energy. Our foundation is our people. We value individual contributions and emphasize safety in all aspects of our business. When you join the Solar Turbines team, you become part of the family, comprised of a diverse, dedicated, and multi-talented workforce of more than 8,000 employees worldwide.
**Position Objective**
Solar Turbines is looking for a Field Service Representative (Gas Turbines) to join our Perth based team.
This position serves as a technical focal point at customer sites primarily across WA and NT, dealing with a variety of field assignments ranging from: troubleshooting, commissioning projects, service and maintenance inspections, equipment removal and installation of Solar Turbines' range of turbo-machinery products (Gas Turbines, Compressor Sets, Generator sets) used predominately in the Oil & Gas and Power Generation industries.
**Job Duties/Responsibilities may include, but are not limited to:**
- Understand and comply with Solar Turbines' and customer HSSE policies and procedures. Participates by attending general safety and toolbox safety meetings and completing all required safety training. Ensuring that the work permit system is complied with.
- Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with company policy, manufacturers' recommendations and industry best practices.
- Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems
- Provide detailed, highly technical and comprehensive reports to various stakeholders; management, engineering and operations.
- Will utilize sound judgment when analysing problems, with little or no supervision to solve these in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals.
- Work individually or with assigned FSR's on preventive/corrective maintenance. Will be required to assist in a technical manner with customer operations and maintenance crews.
- Conduct/oversee maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures
**Required Qualifications and Skills:**
- Preferred Mechanical/Electrical/Instrumentation trade qualification, with a minimum of 3 years industry experience OR degree qualified Engineer in the following disciplines; Mechanical, Electrical or Controls with industry experience
- Strong hands on technical knowledge with rotating equipment and PLC systems (including either Mechanical or Instrument/ Electrical aspect(s))
- Sound technical report writing skills.
- Strong customer focus and customer service skills
- Good communication skills both; oral and written.
- Computer literate (MS Office experience)
- Ability to work autonomously or actively participate in a team environment
The following criteria will also be highly regarded:
- Gas Turbine, Power Generation and Gas Compression experience.
- Oil and Gas industry experience.
- Allen Bradley PLC experience
- Dry gas seal experience
- Controls/instrumentation/electrical knowledge
- High integrity and a high level of self-confidence.
- Ability to work independently in demanding environments and communicate in a professional manner.
Please note that interested candidates must be willing to relocate to Perth.
**Posting Dates:**
July 31, 2025 - August 30, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
This advertiser has chosen not to accept applicants from your region.
1
Sea Logistics Customer Care Manager
Perth, Western Australia
Kuehne+Nagel
Posted 5 days ago
Job Viewed
Job Description
**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
**How you create impact**
+ Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
+ Processing customer inquiries and preparing offers
+ Control of order processing from order acceptance to document verification to the completion of the shipment
+ Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
+ Close cooperation with the operational departments, sales and carriers
+ Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
**What we would like you to bring**
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
+ To undertake any other tasks required by management.
**What's in it for you**
+ Conditions: performance-related remuneration and annual leave
+ Flexibility: flexible working hours for a good work-life balance
+ Health promotion: sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions
+ Capital-forming benefits: Support for asset accumulation in the areas of retirement provision, bank savings plans and investment funds
+ Equipment & working environment: laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee and fruit, canteen
+ Perspective: Training courses for professional and personal development, such as language courses and development programs
+ Discounts: various discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living & Co.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonus
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
**How you create impact**
+ Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
+ Processing customer inquiries and preparing offers
+ Control of order processing from order acceptance to document verification to the completion of the shipment
+ Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
+ Close cooperation with the operational departments, sales and carriers
+ Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
**What we would like you to bring**
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
+ To undertake any other tasks required by management.
**What's in it for you**
+ Conditions: performance-related remuneration and annual leave
+ Flexibility: flexible working hours for a good work-life balance
+ Health promotion: sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions
+ Capital-forming benefits: Support for asset accumulation in the areas of retirement provision, bank savings plans and investment funds
+ Equipment & working environment: laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee and fruit, canteen
+ Perspective: Training courses for professional and personal development, such as language courses and development programs
+ Discounts: various discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living & Co.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonus
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
Perth, Western Australia
Xylem
Posted 3 days ago
Job Viewed
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
The Role:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
+ Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you:
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
The Role:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
+ Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you:
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
This advertiser has chosen not to accept applicants from your region.
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