12 Customer Service jobs in Sydney

We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

High-end Retail Professional Full-time or Part-time

Smart Vision Optometry - Mosman and Bondi Beach

 

An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman.

Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear.

No previous optical experience necessary.

Requirements

About you

You are a passionate retail professional with exceptional attention to detail and an effervescent personality. You value authenticity and joy in all that you do with a nurturing and supportive nature, along with:

Retail and leadership experienceExcellent communication skillsWell groomedAbility to travel between our Mosman and Bondi Beach practicesMulti-tasking and prioritising abilitiesSocial media and online marketing skillsDedicated to ensuring presentation of both practice and team to reflect our superb customer serviceMust be an Australian Permanent resident

Skills and Attributes

The ability to build on and improve contact with our patient baseFront office administration including phone answering and appointment bookingOverseeing all internal and external communications for the practicesAn interest in fashion and styleOptical dispensing qualifications will be highly regarded

What makes us unique

No late nights or SundaysFlexibility with full-time or part-time availableWe encourage taking the time to provide personalised service rather than pressure sales targetsCreative marketing strategies of social media, window displays and in store eventsOur practices provide a unique, boutique specialty experience allowing you to broaden your niche skillset

What we expect from you

Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.Efficiently make and follow-up appointment bookings with patients.Enjoy delivering exceptional patient service over the phone and face-to-face that will delight at every moment of choice.Have an affinity to work with kids and families and WOW them with Vision Care and service.Can upsell & close sales of frames, lenses, sunglasses, and other optical products to browsers and convert those looking to be valued patients.Be a team player and assist other members when required and work with other practices in the group.Be willing to attend training courses when required.

Finally, your vision reflects Smart Vision's ability to transform people's lives and see their eyes light up with excitement. It is important for you to believe in our unique methods and proven wellness treatment programs that we provide our patients.

If you can already see yourself as a part of our growing team apply now!Application Pro Tip:

If you are super keen to get to the head of the list, please send a short video taken on your phone of you selling yourself and telling us why we should hire you above all others. Benefits

The right candidate shall expect:

A full-time equivalent package up to $115k is achievable after trial period and certain KPI's are achieved;

Fully funded 12 month Dispensing course (if required); and

Fully trained career opportunity.

High-end Retail Professional Full-time or Part-time

Smart Vision Optometry - Bondi Beach, Mosman or both!

 

An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman.

Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear.

No previous optical experience necessary.

Requirements

About you

You are a passionate retail professional with exceptional attention to detail and an effervescent personality. You value authenticity and joy in all that you do with a nurturing and supportive nature, along with:

Retail and leadership experienceExcellent communication skillsWell groomedAbility to travel between our Bondi and Mosman practicesMulti-tasking and prioritising abilitiesSocial media and online marketing skillsDedicated to ensuring presentation of both practice and team to reflect our superb customer serviceMust be an Australian Permanent resident

Skills and Attributes

The ability to build on and improve contact with our patient baseFront office administration including phone answering and appointment bookingOverseeing all internal and external communications for the practicesAn interest in fashion and styleOptical dispensing qualifications will be highly regarded

What makes us unique

No late nights or SundaysFlexibility with full-time or part-time availableWe encourage taking the time to provide personalised service rather than pressure sales targetsCreative marketing strategies of social media, window displays and in store eventsOur practices provide a unique, boutique specialty experience allowing you to broaden your niche skillset

What we expect from you

Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.Efficiently make and follow-up appointment bookings with patients.Enjoy delivering exceptional patient service over the phone and face-to-face that will delight at every moment of choice.Have an affinity to work with kids and families and WOW them with Vision Care and service.Can upsell & close sales of frames, lenses, sunglasses, and other optical products to browsers and convert those looking to be valued patients.Be a team player and assist other members when required and work with other practices in the group.Be willing to attend training courses when required.

Finally, your vision reflects Smart Vision's ability to transform people's lives and see their eyes light up with excitement. It is important for you to believe in our unique methods and proven wellness treatment programs that we provide our patients.

If you can already see yourself as a part of our growing team apply now!

Application Pro Tip:

If you are super keen to get to the head of the list, please send a short video taken on your phone of you selling yourself and telling us why we should hire you above all others. Benefits

The right candidate shall expect:

A full-time equivalent package up to $115k is achievable after trial period and certain KPI's are achieved;

Fully funded 12 month Dispensing course (if required); and

Fully trained career opportunity.

Customer Service Officer - Call Centre - Full-time permanent role - Parramatta CBD as a base location.

3 days working from the office and 2 days working from home after full training is completed.

Are you passionate about delivering outstanding customer service in a call centre environment and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you will facilitate and deliver exceptional customer service via the phone while coordinating enquiries and supporting administrative activities effectively.

As the Customer Service Officer, your responsibilities will include:

• Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
• Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
• Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
• Identifying and escalating high-risk enquiries to suitably skilled team members.
• Complying with all relevant legislation, organisational policies, and procedures.
• Completing reports, correspondence, filing, and other administrative tasks as required.
• Participating in audits and continuous improvement activities to identify and reduce client incidents and unsafe work practices.
• Contributing to the generation of new ideas and identifying opportunities to improve work efficiency.
• Building and maintaining collaborative and positive relationships with all clients, colleagues, volunteers, and other professionals.
• Providing accurate information to internal and external clients, including timely follow-up on queries and complaints.
• Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
• Identifying client characteristics that require specialised communication assistance and resources.
• Modeling effective internal communications and collaborative working relationships with team members.
• Communicating effectively via various digital methods, including phone, email, video conferencing, and instant messaging.
• Contributing to a cohesive and harmonious team environment by respecting each other’s ideas, integrity, and abilities.
• Maintaining skills and knowledge related to the role through regular attendance at employee meetings and supervision/support meetings.
• Supporting new or less experienced employees by sharing knowledge and demonstrating high standards of work practices and ethics.

Qualifications

• No formal qualifications are required; however, this role would suit someone who is looking for that next step in their customer service career. You will have excellent communication skills, the ability to relate to the caller and their enquiries in a professional, articulate, and empathetic manner. This role would suit someone

Experience, skills, and attributes

• Typically, 2-3 or more years of experience in customer service or client relations.
• Excellent written and verbal communication skills.
• Organised, systematic, thorough, accurate, and disciplined.
• Experience in providing innovative ideas to solve problems.
• Skills in navigating a complex organisation, forging relationships, and managing through influence.
• Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
• Identifying client characteristics that require specialised communication assistance and resources.
• Modeling effective internal communications and collaborative working relationships with team members.

Even better

• Experience working within a call centre environment
• Certificate III in Aged, Children’s, or Community Services.
• Knowledge of organisational values and service offerings.
• Previous experience in the Human Services Industry (Children, Ageing, or Health) is advantageous.

Join us and make a difference!

If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for the Customer Service Officer position at Uniting. Together, we can make a positive impact on the lives of those we serve.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life."
• A supportive, inclusive, and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

PLEASE NOTE: Direct Applications cannot be accepted in any form other than through the job advertisement platform. This ensures accurate tracking of your application.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. Our purpose is to inspire people, enliven communities, and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we've been pioneering world-first innovations in healthcare and technology-helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.
And right now, it's an exciting time to join us. We're looking for a **Customer Care Officer** who's passionate about helping people and creating great customer experiences.
**What you'll enjoy at GN:**
+ One-on-one training in our systems and products
+ Access to our reward and recognition platform with discounts across hundreds of retailers
+ Online wellbeing centre, plus EAP support and webinars
+ Service recognition and performance awards
+ Free annual flu vaccinations
+ Generous discounts on GN Hearing, Jabra and SteelSeries products
+ Fresh fruit, refreshments and a table tennis table onsite
+ Opportunities for growth and development
+ Flexible work options - predominantly onsite, with rostered work-from-home days after probation
**Your day-to-day responsibilities:**
+ Attending to customer queries by phone and email
+ Talking directly with medical professionals
+ Supporting order entry to meet cut-off times
+ Collaborating with colleagues across customer care, manufacturing, inventory and sales
+ Being the first point of contact for CC when required
**What we're looking for:**
+ Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries
+ Excellent verbal and written communication skills
+ Fast, accurate data entry skills
+ Strong problem-solving abilities
+ High attention to detail
+ Confidence with MS Office (experience with Navision or Salesforce is a bonus)
+ A positive "can-do" attitude and adaptability in a fast-paced environment
At GN, we put the customer at the heart of everything we do - and we're looking for someone who shares that same passion.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: we'd prefer to fill this role directly. Should we need additional support, we'll be in touch with our preferred partners.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
**The GN-owned brands that are responsible for bringing these technologies to life:**
+ Medical grade hearing technology: ReSound ( , Beltone ( , Interton ( , Jabra ( Professional collaboration: Jabra ( , BlueParrott ( , FalCom ( Gaming, calls and media: SteelSeries ( , Jabra ( in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn ( , Facebook ( and Twitter ( .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!

**Let's make life sound better - together!**
GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we've been pioneering world-first innovations in healthcare and technology-helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.
And right now, it's an exciting time to join us. We're looking for a **Customer Care Officer** who's passionate about helping people and creating great customer experiences.
**What you'll enjoy at GN:**
+ One-on-one training in our systems and products
+ Access to our reward and recognition platform with discounts across hundreds of retailers
+ Online wellbeing centre, plus EAP support and webinars
+ Service recognition and performance awards
+ Free annual flu vaccinations
+ Generous discounts on GN Hearing, Jabra and SteelSeries products
+ Fresh fruit, refreshments and a table tennis table onsite
+ Opportunities for growth and development
+ Flexible work options - predominantly onsite, with rostered work-from-home days after probation
**Your day-to-day responsibilities:**
+ Attending to customer queries by phone and email
+ Talking directly with medical professionals
+ Supporting order entry to meet cut-off times
+ Collaborating with colleagues across customer care, manufacturing, inventory and sales
+ Being the first point of contact for CC when required
**What we're looking for:**
+ Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries
+ Excellent verbal and written communication skills
+ Fast, accurate data entry skills
+ Strong problem-solving abilities
+ High attention to detail
+ Confidence with MS Office (experience with Navision or Salesforce is a bonus)
+ A positive "can-do" attitude and adaptability in a fast-paced environment
At GN, we put the customer at the heart of everything we do - and we're looking for someone who shares that same passion.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: we'd prefer to fill this role directly. Should we need additional support, we'll be in touch with our preferred partners.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
**The GN-owned brands that are responsible for bringing these technologies to life:**
+ Medical grade hearing technology: ReSound ( , Beltone ( , Interton ( , Jabra ( Professional collaboration: Jabra ( , BlueParrott ( , FalCom ( Gaming, calls and media: SteelSeries ( , Jabra ( in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn ( , Facebook ( and Twitter ( .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry.
The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
In this role you will:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.