What Jobs are available for Customer Solutions in Australia?

**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**‎**
Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.
At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!
**How you create impact**
+ To support with customer tender proposals + develop + drive compelling distribution solutions.
+ To drive innovation, identifying new concepts + technology while also building on existing best practices.
+ To present solutions with confidence to our customers as a key part of the tendering process.
+ To be part of the management team developing + designing strategic solutions for our customer, challenging the status quo + guiding customers constructively where needed.
+ To develop strong partnerships with key vendors to optimize costing + lead times.
+ To leverage available tools + systems whilst ensuring a high standard of compliance at all times
**What we would like you to bring**
+ Minimum 5 years in local transport or 3PL (third-party logistics) organizations.
+ Proven background in customer solution teams or contract logistics.
+ Proficient in Microsoft Excel (mid to advanced level).
+ Familiarity with Power BI, Python, and AutoCAD is highly desirable.
+ Strong data analysis and automation capabilities.
+ Deep understanding of warehouse operations (inbound/outbound).
+ Knowledge of pallet costing, transport pricing, and fleet equipment planning.
+ Exposure to temperature-controlled logistics and fuel management solutions.
+ Excellent communication (verbal and written).
+ Strong customer-facing and relationship-building abilities.
+ Strategic thinking and problem-solving mindset.
+ Time management and project tracking skills.
**What's in it for you**
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
+ Corporate rates for Private Health Care Insurance
+ Free Flu Vaccination Program
+ Inclusive Gender-Neutral Parental Leave Policy to support all parents
+ Attractive long-service awards
+ Novated leasing
+ Charity and volunteering events
+ Flexible work arrangements
+ And more!
If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team **!**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Account Strategist, Engage, Google Customer Solutions
_corporate_fare_ Google _place_ Sydney NSW, Australia
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
_info_outline_
XAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan ( for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
**Preferred qualifications:**
+ 2 years of experience working in a complex, matrixed organization.
+ 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small and medium-sized businesses (SMBs), which are the backbone of our communities.
As an Account Manager, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
+ Collaborate within the Sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
+ Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
+ Identify key client stakeholders to support customer business objectives and annual digital marketing plans.
+ Build and pitch data-driven solutions to maximize customer value through Google's advertising solutions, handle objections, and ultimately achieve sales growth targets.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Search Ads 360 Lead, Google Customer Solutions
_corporate_fare_ Google _place_ Sydney NSW, Australia
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan ( for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in the digital media market.
+ Experience with search media programmatic buying.
**Preferred qualifications:**
+ Experience with the Search Ads 360 or a related Search Engine Marketing (SEM) ad technology platform for campaign management and media optimization.
+ Experience with achieving and exceeding goals, and working with cross-functional teams and building relationships across internal teams.
+ Experience with business or account management in online advertising.
+ Ability to develop business contacts within the advertising, marketing, and digital industries in Australia and New Zealand.
+ Ability to understand technical concepts and communicate them to a non-technical audience.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will lead and execute projects, support clients who use Search Ads 360. You will provide technical assistance on business pitches, product implementations, advisory on campaign set up, delivery and optimizations, product upgrades, custom solutions and campaign reporting. You will work on multiple projects concurrently. You will also help customers with product configuration and business process improvement, combining the understanding of Google Marketing Platform products to provide solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Meet business growth goals and optimize the adoption and usage of Search Ads 360 across the customer portfolio.
+ Lead presentations and quarterly business reviews to key accounts for Search Ads 360.
+ Identify opportunities for customers. Structure proposals, work with internal support functions and discuss agreements for Search Ads 360.
+ Create relationships within customer organizations at all levels, including executive level executives, users of Search Ads 360 and usage decision-makers for Search Ads 360.
+ Act as the first point of contact for customers around all areas (e.g., training, product enhancement, global/regional adoption) and lead cross-functional efforts to identify and solve any issues for Search Ads 360.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Digital Growth Specialist, Scaled, Google Customer Solutions
_corporate_fare_ Google _place_ Sydney NSW, Australia
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
_info_outline_
X
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan ( for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ Experience in advertising, consultative sales, business development, online media environment, or marketing role.
**Preferred qualifications:**
+ Master's degree or equivalent practical experience.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will shape the future of advertising in the AI-era and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Build and manage relationships with clients, and develop an understanding of their business issues, marketing objectives, and success metrics.
+ Work with internal and external stakeholders to ensure workflows and projects are completed on time.
+ Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
+ Develop forward thinking, data-driven analyses and recommendations that align with customer goals, and quantify opportunities with recommendations to present to customers.
+ Build knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Senior Account Manager, Mid-Market Sales, Google Customer Solutions
_corporate_fare_ Google _place_ Sydney NSW, Australia
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in marketing, advertising and consultative sales in Google Ads.
**Preferred qualifications:**
+ Experience assessing and achieving client success via business techniques, including effective questioning, objection handling, and engaged promotion.
+ Experience in launching and managing paid digital advertising campaigns, in Google Ads and other digital marketing platforms.
+ Experience in managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
+ Experience working with channel sales, advertisers, agencies, or clients.
+ Ability to manage and prioritize a portfolio in an advertising or media business context, and achieve goals to drive growth.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Engage and influence key customer stakeholders by leading meetings to uncover marketing goals and Key Performance Indicators, translating them into campaign strategies.
+ Drive campaign results, quantify business impact, demonstrate value to customers, and maintain account hygiene.
+ Build data-driven solutions to maximize customer value through Google's advertising products, manage objections, and achieve business growth goals.
+ Analyze campaign data, ensuring performance is accurately tracked, and delivering results aligned with customer objectives.
+ Monitor performance data to extract key insights, identify and cultivate promotional opportunities, and drive future customer growth and pipeline development.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.