24 Customer Success jobs in Australia

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**Customer Success - Technical Support | Service Coordination + Admin + Project Support**
**About the role:**
We are seeking a **Customer Success - Technical Support** team member to join our team in **Western Australia** . This is a hands-on, customer-focused role with lots of variety - from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.
You'll be the central point of contact for customers and internal stakeholders alike, helping deliver smooth service operations and outstanding customer experiences.
**Responsibilities:**
- Respond to incoming technical service calls and log cases in the CRM system
- Coordinate technician schedules, including breakdowns and installations
- Manage parts allocation, quotations, and service communications
- Assist with preventive maintenance scheduling and loaner equipment requests
- Liaise with the Sales and Service teams to help coordinate major projects
- Monitor and manage the technical services email inbox
+ The administration and coordination of large equipment orders from point on initial order entry to customer installation and final invoice.
**Requirements:**
- Previous experience in customer service, admin, or scheduling roles
- Excellent communication skills and a professional phone manner
- Ability to prioritise and manage multiple tasks
- Proficiency with Microsoft Office and CRM tools
- A proactive, solution-focused mindset
- Experience in technical environments or healthcare support is a plus
**About Dentsply Sirona**
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with over 130 years of innovation. Our global team is driven by a passion for high performance, continuous improvement, and a shared commitment to improving oral healthcare for all.
**As part of the Dentsply Sirona team, you'll be empowered to:**
- Develop faster with access to top-tier learning and growth opportunities
- Perform better in a culture that values excellence and collaboration
- Shape the dental industry by contributing to cutting-edge innovation
- Make a difference through work that truly impacts patients and professionals worldwide
**Equal Opportunity Statement**
Dentsply Sirona is committed to fostering an inclusive environment. We are proud to be an Equal Opportunity Employer and welcome applications from people of all backgrounds, experiences, and abilities.
**Apply now to join a team that values innovation, customer focus, and teamwork!**
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.

**ABOUT THE ROLE:**
Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in building trusted relationships with educators, providing expert guidance and specialist technical training, and coordinating with internal teams to support the customers' strategic goals, and our business and commercial outcomes. You are proactive, adaptable, results-driven, and customer-centric, with a desire to make a lasting and measurable impact.
**OUR TEAM:**
Higher Education - The Higher Education division provides quality courseware and innovative digital learning solutions that support learners and educators in the higher education sector. Reporting to the Director, Sales and Customer Success, the Customer Success Manager is part of a small, dedicated Customer Success team. You will work across an assigned territory of Higher Education accounts to ensure educator success and satisfaction with Pearson's innovative digital platforms, content and services.
As Customer Success Manager (CSM), you will:
+ Have a passion for higher education, lifelong learning and Pearson's mission.
+ Act as a trusted advisor for Pearson, being an expert in our product portfolio, leading with digital and online learning technologies.
+ Engage, maintain and build trusted relationships with key university stakeholders, such as lecturers, academics, faculty staff, and teaching and learning staff.
+ Build territory knowledge, ensuring alignment of Pearson products with customer goals, academic programs and strategic outcomes.
+ Understand product functionality, features, and best practices across all Pearson HED digital products.
+ Excel in project management and prioritization, with the capacity to manage multiple customers, think ahead and solve problems.
+ Provide implementation and integration set up with the institution's LMS and IT stakeholders.
+ Proactively onboard, engage and support our customers, primarily university lecturers, through all phases of the customer journey.
+ Develop and execute customer success strategies, using an engagement model and customer milestones, to drive product adoption and maximize customer value.
+ Provide ongoing specialist digital training and strategic advice to customers, helping them align product use with their goals and maximize ROI.
+ Manage and maintain customer data to ensure Smartsheet and CRM data integrity (Sales Force), and OKR tracking visibility.
+ Ability to analyze customer usage data and trends to understand product engagement, and insights for improving customer experience.
+ Ability to analyze customer data, and usage trends for strategic and commercial success.
+ Address customer inquiries and issues promptly, coordinating with tech support teams as needed to ensure swift resolutions.
+ Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services
+ Monitor customer health metrics, success KPIs, opportunities, risks, ensuring alignment with leadership and business goals, and performance OKRs.
+ Ensure high customer retention and satisfaction NPS levels by delivering exceptional service and support.
+ Identify opportunities for upselling additional products or services and work with sales on renewals to drive revenue growth.
+ Gather feedback and insights from customers to drive product and service improvements.
+ Contribute to success Playbooks, and resources to drive business improvement initiatives and optimize results.
+ Collaborate closely with Sales to ensure strategic alignment, and prioritization, across activities that support customer adoption, retention, expansion and advocacy.
+ Collaborate internally with Sales, Sales Operations, Customer Service, Marketing and Product on key initiatives, campaigns, feedback and reporting requirements.
+ Provide digital training as required to internal and external stakeholders.
+ Maintain knowledge of industry trends, Higher Education market insights, and competition.
**CANDIDATE PROFILE:**
To be successful in this role, you will ideally have:
+ A Bachelor's degree or equivalent experience
+ 2+ years' experience in a customer success or related client-facing account management role.
+ Experience with education market, educational software and Learning Management Systems (LMS)
+ Teaching or training experience in the higher education or education technology sector is highly regarded.
+ Savvy with digital technologies, with the ability to train, support and present to customers effectively.
+ Excellent interpersonal and communication skills, with the ability to build and maintain customer relationships and work cross functionally.
+ Excellent problem solving and critical thinking skills, with a customer mindset and a proactive and accountable approach.
+ Ability to organize, prioritize, complete activities and meet deadlines daily.
+ Champion a growth mindset, with adaptability for evolving business priorities.
+ Proficiency in learning or digital technologies, including Windows, MS Office, and experience leveraging CRM systems (Salesforce), or Smartsheet to drive efficiency and effectiveness.
+ The role is Sydney-based, managing a diverse territory encompassing Universities and higher education providers in New South Wales. This role is primarily remote but, at times hybrid, requiring flexibility for strategic campus visits at key points in the academic calendar, or office meetings.
+ Flexibility to occasionally attend global meetings, training, kick-offs as well as other business-related meetings, outside of office hours.
+ There may be interstate or overseas conference travel.
+ Driver's license and vehicle is required
**BENEFITS:**
+ Bonus leave day, to invest in your learning
+ Volunteer days to give back to the community
+ Flexible hybrid working
**WHO WE ARE:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20388

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Customer Success Executive** is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
**What You Get to Do in This Role:**
+ **Drive Post-Sales Success** : Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
+ **Collaborate Strategically** : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
+ **Mitigate Risks and Drive Value** : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
+ **Focus on Key Performance Indicators (KPIs)** : Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
+ **Foster Strategic Alignment** : Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
+ **Advocate for Innovation and Continuous Learning** : As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
+ **Set Success Metrics and Milestones** : Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
**Ideal Candidate:**
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
**To be successful in this role, you will need:**
+ **AI driven:** Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ **Educational Background** : BA/BS or equivalent required, Master's degree preferred.
+ **Experience** : A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
+ **Leadership Expertise** : Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
+ **Business Acumen** : Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
+ **Cross-Functional Leadership** : A history of working across multiple functions and driving alignment in large, matrixed environments.
+ **C-Level Relationships** : Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
+ **Adaptability** : Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
+ **Execution Focus** : Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
+ **Collaboration and Communication** : Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
+ **Customer Focus** : Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Job Requisition ID #**
24WD78199
Job Description
**NOTE: This is NOT an open position.**
**Please submit your CV here for future consideration.**
**Position Overview**
**About Autodesk Construction Solutions**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move through each phase of the construction lifecycle, from design and preconstruction to construction, turnover, and operations, with the best Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.
**Role: Customer Success Manager**
Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes. You will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.
Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with experience with technology and the construction industry.
**About You**
+ You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
+ You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
+ You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
+ To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
+ You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
+ You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
+ You will collect product feedback from customers and contribute to product roadmap discussions
+ You will track account health to identify churn risk and work to eliminate that risk
+ You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
+ You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
+ You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
+ You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
**Minimum Qualifications**
+ At least 3 years experience in a customer-facing, B2B role
+ Experience in Customer Success, Account Management, or a client-facing, role
+ Ability to travel up to 30%, taking into account the current situation
+ Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
+ Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
+ Experience managing relationships with many customers.
+ Process-driven and organized
+ Hard work, a record of accomplishments, and a drive for achievement
**Preferred Qualifications**
+ Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
+ Experience of AEC workflows and awareness of BIM solutions focused on Construction
+ Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

This is a Account Manager, Customer Success role with Streem based in Surry Hills, NSW, AU
== Streem ==

Role Seniority - junior

More about the Account Manager, Customer Success role at Streem

Your role as an Account Manager

Our Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the Customer Success team, you’ll be responsible for collaborating with others to collectively service clients, originating from diverse industries, experiences and backgrounds. 

As a member of one of Streem’s critical customer-facing teams, you will grow to become your clients’ go-to expert for all things media monitoring and insights. It will be your role to deliver top-tier customer service, maximise our users’ effective use of the Streem platform, and curate a client experience that is nothing short of exceptional.

Your day-to-day responsibilities

Now that we’ve covered your role at Streem, let’s dive into what you will do on a day-to-day basis as an Account Manager in our Customer Success team. 

• Set newly onboarded clients up for success by establishing, customising and managing their Streem account, including the creation of keyword and Boolean searches; 

• Build, maintain and grow strong client relationships by advocating for their experience, with internal and external stakeholders; 

• Educate users of Streem’s platform through virtual and face-to-face sessions;

• Collect customer feedback and collaborate internally to implement improvements;

• Collaboratively ideate sustainable solutions and opportunities to client challenges;

• Keep your finger on the pulse of the Australian media, and identify key events that may present opportunities to fortify client relationships; 

• Produce a range of reports, transcripts, summaries, and more, for client use. 

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.

Your skills and experience

If you have previous experience with customer service in a corporate environment and you are passionate about creating unforgettably positive client experiences, this is the role for you. 

• 1-2 years’ experience in a Customer Success, Corporate Customer Support or Account Management position;

• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;

• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;

• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences; 

• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;

• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A completed Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field;

• Previous experience working within the media or news industries;

• Prior experience working with media monitoring, intelligence or social listening tools;

• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

Our purpose

At Streem, we help Australia’s most influential organisations stay ahead of the curve by providing real-time media monitoring and intelligence. From breaking news to trending social posts, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a SaaS company built by passionate people with decades of combined expertise in the media industry, and that sets us apart. Our five core values create an environment where innovation flourishes - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and we bring the energy every day. 

If you thrive in a collaborative, dynamic (translation: fast-paced) environment where innovation is encouraged and impact is real, you’ll feel right at home at Streem.

Our culture

We believe in empowering our team and creating an environment where you can do your best work and grow. Happy teams create inspired products, so we always strive to curate a culture and benefits suite that supports, uplifts and develops our staff. 

• Daily gourmet lunches and snacks, prepared by our in-house chef; 

• Hybrid working and access to our dog-friendly Surry Hills HQ, minutes away from Central; 

• Invest in your lifelong learning with an annual $3,000 upskilling allowance; 

• Access corporate discounts and memberships, e.g. One Playground, Anytime Fitness; 

• $2,000 Talent Referral Scheme and Novated Vehicle Leasing; 

• Paid Birthday Leave, Wellbeing Days, Volunteering Days and Blood Donation Leave.

Ready to help to make media meaningful? Apply now and take the next step in your career with one of Australia’s fastest-growing media intelligence platforms!

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. ( At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
**Responsibilities:**
+ Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations.
+ Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
+ Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
+ Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
+ Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
+ Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth.
+ When appropriate, recommend additional expert services needed to drive success.
+ Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
+ Represent the voice of the customer to inform our sales process or product roadmap.
+ Lead the cross functional post-sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
+ Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
+ Predict and forecast risk, renewal and expansion within the customer portfolio.
**Basic Qualifications:**
+ Experienced professional with at least 12-15 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization
+ Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
+ Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
+ Experience building Business value ROI models
**Preferred Qualifications:**
+ Solid understanding of IT enterprise architecture, Devops principles and modern IT monitoring is strongly preferred.
+ Experience working in a DevOps environment or with a company going through a transition to DevOps.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Sydney office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts ( !
**Where we work**
PagerDuty operates a hybrid work model with offices ( in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values ( guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package from day one
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site ( and @pagerduty on Instagram.
**Additional Information**
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy ( .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

**Our Mission**
At Industrial Scientific, we are committed to ending workplace deaths by 2050. We hire smart, motivated people and give them the tools and support to make a meaningful impact. Our Customer Success Relationship Managers are key to achieving this vision through proactive engagement with customers, ensuring safety, and expanding the use of our life-saving technologies.
**Role Overview**
The Customer Success Relationship Manager will be responsible for driving revenue growth by maintaining and expanding our subscription-based gas detection fleet management program-iNet®-across APAC. This includes nurturing long-term customer relationships, preventing iNet churn, identifying upsell opportunities, and providing strategic technical solutions that ensure safety and compliance in hazardous environments.
Core tasks include: preventing subscription cancellations, solving product issues related to application or quality, ensuring successful delivery and deployment of safety solutions, and supporting the commercial team to grow the business. Success is measured by KPIs such as churn rate, issue resolution time, deployment success rate, and revenue growth from upsells/expansions.
You'll act as a trusted advisor, blending technical expertise with sales acumen to connect customer needs to our cloud-connected, real-time safety solutions. Daily workflows involve a mix of virtual and in-person activities, such as technical diagnostics, installations, troubleshooting, training sessions, and performance follow-ups, all aimed at proactive issue resolution and business growth. If you have experience as a service engineer or on-site support specialist for hardware/equipment (e.g., gas detectors, sensors, or industrial systems), this is your opportunity to advance into a business-oriented role-leveraging your fieldwork skills to drive renewals, expansions, and customer success. This is a full-time position based on a 40-hour work week, with up to 50% travel for site visits and flexibility for remote work.
**Key Responsibilities**
**Customer Engagement and Growth:**
+ Prevent subscription cancellations by proactively monitoring customer satisfaction, addressing pain points early, and fostering loyalty through regular check-ins, value demonstrations, and personalized retention strategies-directly supporting churn prevention KPIs.
+ Identify and pursue upsell/cross-sell opportunities for devices, services, analytics tools, and enhancements, aligning with customer objectives to expand adoption and revenue, while collaborating with the commercial team to support business growth initiatives.
**Technical Support and Solutions:**
+ Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
+ Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of iNet systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
+ Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
**Training and Enablement:**
+ Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, and iNet processes to promote successful adoption and best practices-conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success.
**Partner and Internal Collaboration:**
+ Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality-through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
+ Collaborate with cross-functional teams (e.g., sales, product management, engineering, service, and product performance) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements-participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
+ Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
**Additional Duties:**
+ Manage assigned projects (e.g., process improvements like Kaizen) and adapt to other responsibilities as needed in a dynamic environment, such as documenting daily support interactions in tracking systems for trend analysis and reporting.
**Performance Metrics and KPIs:**
+ Achieve targets related to core tasks, including: low churn rates (e.g., subscription retention above 95%), timely resolution of application/quality issues, high engagement and customer satisfaction, and contributions to business growth (e.g., upsell revenue targets).
**Required Qualifications (Non-Negotiable):**
+ 3-5 years of experience in a customer-facing role such as service engineering, on-site support, sales engineering, or technical support for industrial instrumentation (e.g., mining, oil & gas, chemicals, or safety systems)-transferable skills from hardware/equipment backgrounds are highly valued, including hands-on experience with installations, commissioning, diagnostics, and issue resolution to support core tasks like deployment success and quality problem-solving.
+ Proven success in preventing churn, growing accounts through upsell/cross-sell, and delivering high customer satisfaction in quota-driven or fast-paced environments, with a track record of meeting KPIs like retention rates and revenue growth.
+ Strong technical aptitude in instrumentation, wireless technology, cloud-based solutions, or industrial safety systems, with advanced analytical/problem-solving skills for technical diagnostics (e.g., using diagnostic tools, software, and data analysis to identify and resolve issues efficiently, including application/quality-related problems).
+ Proficiency in providing virtual technical support (e.g., remote troubleshooting via video, email, or CRM tools) and in-person support (e.g., on-site repairs, installations, and verifications), with the ability to adapt methods based on customer needs and urgency to ensure successful deployments and issue resolutions.
+ Demonstrated ability to work collaboratively with cross-functional teams, including coordinating with sales, engineering, product, and service groups to drive resolutions, share insights, and contribute to team projects-requiring strong interpersonal skills for effective communication, alignment on core tasks like business growth support, and KPI achievement.
+ Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences (e.g., technicians to executives) and influence stakeholders.
+ Ability to work independently, prioritize workloads, and self-direct learning for new products/applications, while managing a mix of virtual and field-based tasks.
+ Willingness to travel up to 50% based on customer and business needs, with a valid driver's license.
+ Fluency in English (written and spoken) and comfort working remotely.
+ After onboarding: Thorough understanding of Industrial Scientific products, applications, services, bug/defect tracking, and iNet offerings (training provided).
+ Bachelor's degree in Engineering, Science, or a related technical field, or equivalent work experience.
**Preferred Qualifications:**
+ Experience with detectors, portable industry devices, handheld equipment, or wireless hardware.
+ Familiarity with after-sales service, project management, or partner training.
+ Demonstrated sales acumen in a technical context.
**Why Join Us?**
+ Be part of a purpose-driven organization saving lives every day.
+ Work in a dynamic and innovative environment with industry-leading technology.
+ Career development and internal mobility opportunities across the region.
+ Flexible work environment with autonomy and trust.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Industrial Scientific**
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
This role is based in NSW
1. Position Overview
The **Customer Success -Technical** is a member of the Customer Success Team in Australia and New Zealand.
With a one-team mindset and united approach, the priorities of this team are to deliver exceptional customer service and to provide a positive customer experience at all times.
The core responsibility of the **Customer Success - Technical** is to manage and triage all assigned incoming technical calls, schedule service technicians and manage the group service email inbox.
Incoming calls will be managed via call queues according to customer enquiry type, as opposed to region or location, to ensure maximum customer coverage and positive experience. Customer Success Specialist - Delivery will be placed in all branch offices.
As a member of the Customer Success team, other related responsibilities may also be assigned from time to time and as deemed necessary.
**2.** **Primary Objectives**
+ Management of incoming calls in the Technical Services phone call queue
+ Manage all bookings for field service technicians regardless of channel (direct or indirect) and adhere to the nominated timelines for all bookings based on level of urgency and service classification.
+ Schedule, reschedule and confirmation of service jobs for service technicians (including third party technicians), accommodating urgent breakdowns.
+ Log all inbound enquiries into the Customer Relationship Management (CRM) system and ensure case notes are accurately recorded with all relevant information.
+ Work order scheduling for Preventative Maintenance, Installations & Repairs in CRM system.
+ Schedule and ensure equipment installation dates are booked in the CRM system for the requested date.
+ Organisation and allocation of parts to the service technicians van locations. Process the transfer of the unused parts
+ Complete service repair quotations and communicate to customer prior to the allocation of cases.
+ Assist customer when a request for loaner stock is received
+ Manage all technical services incoming emails
+ Satisfactorily handle customer enquiries through to completion in a time efficient mannerMeetings - cross team & Sales Team & Field Service
+ Provide support to and administrative services for the Technical Service team and workshop (ordering parts, scheduling jobs etc)
+ Proactively drive preventive maintenance business by maintaining contact with our customers to ensure regular servicing of equipment is planned & booked.
+ Attend to product complaints and customer complaints as per quality policy and processes
+ Positively influence the goals of the Company by always promoting the Company's products and services.
Knowledge
+ Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research.
+ Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required.
+ Ensure all assigned internal training is completed on time.
Teamwork
+ Having a one team mindset is a cornerstone to overall success
+ Attend and participate in team meetings as required
+ All members of the team are expected to work collaboratively and provide back-up and support and share responsibility for completion of tasks as required.
+ Work with all other areas of the business to ensure the excellent delivery of all products and services to Dentsply Sirona's customer.
+ Foster a one team culture and work as a team that reflects a solutions-focussed attitude and receives positive feedback from internal and external customers
+ Work closely with colleagues within the business to identify and leverage opportunities to expand Dentsply Sirona business and drive related objectives.
+ Provide general reception duties including order and disbursement of office supplies as required.
Health and Safety
+ All employees have responsibility for managing their own health and safety
+ Adhere to all health and safety procedures and policies to ensure a safe working environment.
+ Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices.
+ Wear all personal protective equipment as required.
+ Maintain awareness and understanding of safety procedures and adhere to these at all times.
+ Proactively report and manage safety issues.
**3.** **Position Dimensions**
Number of positions reporting to this position is varied dependent on size and complexity of the region.
+ Number of direct reports; Nil
+ Number of matrix reports; Nil
**4.** **Decision Making Authority**
+ Reviewing policies and procedures and making recommendations as required
+ Approval as per Finance authority matrix
**5.** **Relationships**
+ All Dentsply Sirona team members, especially others associates within the customer success team, service, commercial, finance, supply chain
+ Customers
+ Third party service providers
**6.** **Experience and Qualifications**
+ Relevant tertiary qualification preferred.
+ Demonstrated experience in a multifaceted customer service position
+ 3 years of office administration experience
+ Experience in the dental industry is an advantage
+ Experience in managing and triaging incoming service related calls
+ Experience rostering or scheduling personnel in a system is an advantage
+ Computer experience and literacy with Microsoft office suite of products
+ A demonstrated ability to effectively multitask in a fast-paced environment
+ Experience with a customer relationship system (eg. SFDC)
**7.** **Skills**
+ Strong verbal and written communication skills
+ Logistical, organisational and time management skills, able to prioritise conflicting workloads and multitask
+ Ability to comprehend and triage technical issues that are described and apply a systematic approach to work towards resolution
+ High levels of attention to detail
+ Professional telephone manner
+ Ability to provide excellent customer service
+ Demonstrated initiative and proactive attitude with a sense of urgency and drive for results
+ Professionalism, including maturity of judgement and discretion
+ Strong proficiency with computer skills, proficiency in MS Office suite, Excel, Word, PPT
+ Strong interpersonal skills with a demonstrable ability to work in a changing environment.
+ Consistently demonstrating Company Values and standards and striving for continuous personal and professional development.
+ Willingness to contribute to and support team goals also with the ability to work autonomously.
+ Capacity to operate independently.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.

**What we offer**
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now! 
**Who You'll Become**
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.  
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. 
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
**CSM focus areas:**
SAP Finance & Spend Management (F&S) - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
+ S/4HANA Finance
+ Finance & Quote to Cash(Q2C)
+ Procurement
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
**What You Bring**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network.
**#SAPNextGen**
**About SAP Academy for Customer Success **
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
**We are SAP **
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
**Our inclusion promise **
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone-regardless of background-feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas:   or  , APJ:  , EMEA:   
**EOE AA M/F/Vet/Disability: **
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 
Successful candidates might be required to undergo a background verification with an external vendor. 
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 434542 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid