What Jobs are available for Customer Success in Australia?

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Customer Success Partner**
The Customer Success Partner engages with SAP's customers to drive & accelerate their value realisation and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements. The Customer Success Partner is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition & execution (adoption & consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. The Customer Success Partner drives mutual (customer & SAP) success across the Land, Adopt, Consume & Expand (LACE) cycle.
The role of the Customer Success Manager (CSM) has been an effective method when engaging with the most important customers (top 5%) in a high-touch manner. In order to scale, SAP needs to develop engagement models for all customer classifications (remaining 95%). To close this gap, the role of a Digital CSM has been established for all C1 cloud lines of business. Digital CSM's will use a low-touch/virtual engagement approach in order to provide an excellent customer experience across a number of customers. The Digital CSM will be located in several e-centres globally and have access to the latest digital tools.
**Expectations & Tasks**
+ Proactively engage with DCSM and AE to ensure seamless renewal journeys, driving CCB protection and CACV.
+ Safeguard renewals and revenue by ensuring accurate forecasting and profitable renewal strategies.
+ Review consumption and adoption data to identify opportunities for upsell/cross-sell expansion and repricing.
+ Contribute to the global renewal execution model, including process improvements and digital transformation initiatives.
+ Collaborate with stakeholders to deliver renewal expertise and mitigate churn through standardised renewal engagements.
+ Develop and implement account strategies and consumption plans that drive customer outcomes, and thus, lead to customer renewing their subscriptions / paying maintenance
+ Build trusted relationships with customers in order to support value-based consumption-focused activities
+ Monitors SLA performance and maintains a high level of customer satisfaction
+ Engage with Global Customer Success Centres to leverage expertise as needed throughout the customer lifecycle
+ Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans
+ Act as the primary point of escalation for customer account issues
+ Identify opportunities at customers to grow SAP footprint through the expansion of licenses or services
**Requirements:**
- 3 years industry experience in SAP Cloud Solutions or Other Cloud Products
- Experience working in one of the areas, such as Sales / Pre-Sales / Post-Sales / Support
- Commercial experience, including experience developing and executing account management plans
- Experience managing high-volume customer engagements
- Proven ability to work with virtual/social tools to engage with customers
- Proven experience working with diverse sales, support, and operations functional organisations - virtually/globally
- Record of building strong customer relationships (internal and external)
- Demonstrated ability to anticipate and solve problems
- Demonstrated ability to manage multiple tasks across functions
- Excellent listening, written and oral communication skills
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Customer Success Executive** is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
**What You Get to Do in This Role:**
+ **Drive Post-Sales Success** : Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
+ **Collaborate Strategically** : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
+ **Mitigate Risks and Drive Value** : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
+ **Focus on Key Performance Indicators (KPIs)** : Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
+ **Foster Strategic Alignment** : Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
+ **Advocate for Innovation and Continuous Learning** : As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
+ **Set Success Metrics and Milestones** : Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
**Ideal Candidate:**
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
**To be successful in this role, you will need:**
+ **AI driven:** Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ **Educational Background** : BA/BS or equivalent required, Master's degree preferred.
+ **Experience** : A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
+ **Leadership Expertise** : Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
+ **Business Acumen** : Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
+ **Cross-Functional Leadership** : A history of working across multiple functions and driving alignment in large, matrixed environments.
+ **C-Level Relationships** : Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
+ **Adaptability** : Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
+ **Execution Focus** : Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
+ **Collaboration and Communication** : Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
+ **Customer Focus** : Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Strong understanding of Australian Legal landscape
Demonstrated customer success background with training delivery skills
About our Team
LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.
About the Role
At LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.
Responsibilities
+ Customer journey mapping to create tailored campaign driven programs
+ Develop and drive campaigns to increase awareness, product adoption and usage
+ Acting as a liaison between sales, marketing and product
+ Identify personas for targeted messaging
+ Creating value props by segment and persona to embed in the campaign activity
+ Work with data and marketing teams to identify clients for monthly sessions and create Eloqua templates
+ Establish clear client retention goals
+ Reporting to be provided to manager and monthly program
+ Updating of dashboards team and business for program
+ Upsell services and products with the brand image
+ Build preference within the academic sector to ensure that LexisNexis is preferred by graduates when moving into the workplace.
+ Create campaigns utilizing social media and traditional formats to meet campaign objectives
+ Assist in building and driving an accreditation program
Requirements
+ Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.
+ Experience in customer success or customer relationship preferably within Legal industry
+ Experience in training delivery and using platforms like eLearning
+ Identify opportunities while building solid relationships with customers and stakeholders
+ Possess exceptional communication and presentation skills
+ Understand Boolean and free text search principles
+ Be authorized to legally work in Australia
+ Liaise with a range of management and staff levels, particularly with Sales departments
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Discounted Health plan rate and Optical Assistance- Life assurance and income protection- Option to buy additional Annual Leave days- Employee Assistance Program- Flexible working arrangements- Benefits for you and your family- Access to learning and development resourcesYour recruiter will advise you on the full benefits package for your location
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
are looking to fill this role as soon as possible - apply now to be considered.
Thank you for your interest.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Your role at Dynatrace**
We realized that the traditional post-sales customer journey is broken, and we are on a mission to fix it! Our aim is to bring together all post-sales customer experiences under one unified framework - and we call it Dynatrace ONE. As a Lead Customer Success Manager (CSM) looking after our Australian Government customers, you will be at the core of this approach. Your main responsibility will be to ensure that our largest, most complex Government customers realize the value of their Dynatrace investment.
To excel in the role, you will need to be a seasoned strategic thinker with exposure to large government accounts, a master in relationship building, and have a solid history of retaining and growing your assigned accounts. Your focus will be on value, renewals and account growth and navigating Departments while collaborating with our Champions and internal account teams to ensure on-time renewals.
**Job description**
+ Be the trusted advisor and primary post-sale point of contact for all Strategic Government Departments in Canberra ACT, engaging proactively with various teams on a regular basis
+ Leverage your and coordinate your team's expertise to increase adoption and utilization of Dynatrace capabilities
+ Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product
+ Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
+ Be accountable for client renewal and retention results
+ Coordination and communication of value delivered from their Dynatrace investment
+ Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting functions to drive timely results
+ Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)
**Responsibilities**
+ Develop relationships with complex customers and help various departments unleash the value of Dynatrace through education, enablement, and internal discovery
+ Be the champion of deployment success by mapping out relevant stakeholders and engaging them on the relevant value proposition
+ Visit client locations on a regular basis to ensure client satisfaction and promote ongoing contract renewal
+ Coordinates sales quotations and responds to requests for proposals
**What will help you succeed**
+ 6+ years of progressive experience in managing complex Government customers
+ Australian Government Security Clearance
+ Ability to quickly develop strong relationships with the executives/users/commercial partners/internal communities and drive outcomes
+ Excellent verbal, written and interpersonal communication skills in English; any additional APAC language is a bonus
+ Experience in working with execs in client environments, as well as with procurement and business owners
+ Highly motivated, energetic, and committed to getting results
+ Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable
+ Sales methodology certification (Miller Heiman / Challenger / LAMP etc.) desirable
+ Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices
+ Technical understanding of cloud concepts and application performance technology, and specific use cases for AWS / GCP and Azure
+ Understanding of APM marketplace and Dynatrace key strengths
**Why you will love being a Dynatracer**
+ Dynatrace is a leader in unified observability and security.
+ We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
+ Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
+ The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
+ Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
This role is part of the Global Guided Impact organization. The Customer Success Manager serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The Customer Success Manager orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.
Responsibilities:
+ Oversee a large portfolio of commercial and enterprise accounts.
+ Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
+ Ensure customers are technically healthy and on the most recent version of our product.
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
+ Prioritizing and driving resolution on escalated customer issues.
+ Partner with account teams to help customers meet business objectives and achieve success.
+ Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations.
+ Promote ServiceNow customer success stories and processes.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
+ Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
+ Ability to drive effective and influential conversations with various stakeholders and leadership levels.
+ Ability to facilitate discussions and navigate customers' objections.
+ Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
+ Proven ability to collaborate effectively with cross-functional teams.
+ Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
+ Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
+ Passionate about customers and value realization.
+ Outstanding communication and presentation skills.
+ ServiceNow experience and/or certifications is a plus.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. 
With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more. 
As a **Customer Success Account Manager (CSAM)** , you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Customer Relationship Management **
+ Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders.
+ Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities. 
+ Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities.
+ Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels. 
+ Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry. 
**Technical Relevance **
+ Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.
+ Leverages broad foundational industry and technical expertise to enable customer success.
+ Identifies complex customer scenarios (e.g., Independent Software Vendors (ISV), cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions.
+ Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors.
+ Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation. 
**Customer Success Leadership **
+ Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers.
+ Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health. 
+ Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work.
+ Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account. 
+ Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn. 
**Qualifications**
**Required/Minimum Qualifications **
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
**Additional or Preferred Qualifications **
+ 3+ years relevant work experience within customer industry. 
+ Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365). 
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. 
+ Project Management Institute (PMI) or equivalent Project Management certification. 
+ Prosci or equivalent certification. 
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Overview:**
The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
**Customer Outcome Obsessed:** Driving customer cloud adoption and customer success is the prevailing business priority. Orchestrate and align programs, projects and delivery engagements across the 3 clouds with account team peers to deliver an exceptional customer experience to achieve prioritized customer outcomes.
**Consumption Alignment:** Leads prioritized Cloud Success programs, delivery engagements and projects to promote stronger One Microsoft collaboration around consumption across cloud workloads. Managing resources and escalating technical blockers with follow-through until resolved or workaround identified to accelerate time to value.
**Pivot to Proactive:** Ensure that customers get the most out of their support agreement and fulfill Support contract obligations. Drives high quality, proactive delivery and planning with the customer to realize customer value from support through consistent Service Delivery Management for Support execution. Prepares the selling environment for the seller. Partner with Reactive Support Management to understand customer health trends and build Operational Health Programs and support Reactive Support Management's lead during Strategic Escalations.
**Responsibilities**
**Responsibilities:**
+ Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell
+ Deliver an easy and connected experience and build trust through customer centricity
+ Improve customer experience with technical intensity and actioning customer feedback
+ Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross cloud solutions delivering on the One Microsoft value
**Qualifications**
**Key Skills:**
+ Over ten years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes.
+ Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation.
+ Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies.
+ Strong Program and Project Management skills including experience with adoption/change management and Benefits realisation.
+ Solid understanding of service management and operations management.
+ Portfolio management and account planning
+ Influencing skills
+ Experience in people and process capability improvement.
+ Strategic and analytical thinker with an eye for detail.
+ Degree or equivalent in a relevant discipline.
+ Strong written and verbal communication skills
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Requisition ID #**
25WD86760
**Position Overview**
The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to create customer loyalty and growth through irresistible customer experiences.
**Responsibilities**
+ Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
+ Assist customers by providing direct guidance and resources to assist with onboarding new solutions
+ Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
+ Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
+ Successfully close a range of data-driven customer success initiatives
+ Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations
+ Capture customer success story
+ While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunities
**Minimum Qualifications**
+ Bachelor's Degree or equivalent work experience and education
+ 2 - 3 years of experience in sales, service delivery, or customer success management
+ An enthusiastic and dedicated approach to understanding customer needs and ensuring they realise the full value of Autodesk products and services
+ Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
+ Excellent communication and presentation skills
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**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**COMPANY DESCRIPTION**
We help the world run better.
At SAP LeanIX, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**YOUR FUTURE ROLE**
As a Customer Success Onboarding Manager, you will be the trusted partner guiding new customers through their onboarding journey with LeanIX. You will ensure a seamless start by managing the planning, execution, and delivery of onboarding activities while fostering strong relationships with customers and internal stakeholders.
RESPONSIBILITIES
· Lead and deliver onboarding programs through webinars, workshops, and dedicated sessions.
· Manage customer expectations, project scope, and resources to achieve successful outcomes.
· Coordinate technical and non-technical resources across internal teams.
· Track and communicate project status, risks, and issues to stakeholders at all levels.
· Handle customer escalations and ensure timely resolution.
· Improve onboarding processes and contribute to scalable best practices.
· Act as a liaison between sales, customer success, and product teams.
· Stay up to date with LeanIX products and translate customer feedback into enhancements.
· Identify opportunities for additional value and growth within customer accounts.
**YOUR PROFILE**
· 3 years' experience in a consulting or customer-facing role in IT management projects (B2B).
· Proven ability to manage multiple projects of varying complexity.
· Strong communication skills in English (spoken and written, including technical vocabulary).
· Additionally, Japanese language skills are an advantage.
· Experience working in technical roles with enterprise customers or partners.
· Understanding of IT organizations, application development, and IT operations.
· Knowledge of Enterprise Architecture and/or LeanIX solutions is a plus
**Location:** Australia, Japan or SEA.
**ABOUT THE TEAM**
Our Customer Success organization is the cornerstone of client relationships at SAP LeanIX. We strive for best-in-class retention, scalable processes, and consistently excellent customer experiences. By joining us, you will contribute to our mission of becoming a trusted advisor, empowering clients to focus on their purpose and succeed as best-run businesses.
We are committed to building a diverse and inclusive team and welcome individuals who want to make a real impact
#ICC25
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Japan #LI-Hybrid