What Jobs are available for Customer Success Manager in Australia?

**Your role at Dynatrace**
We realized that the traditional post-sales customer journey is broken, and we are on a mission to fix it! Our aim is to bring together all post-sales customer experiences under one unified framework - and we call it Dynatrace ONE. As a Lead Customer Success Manager (CSM) looking after our Australian Government customers, you will be at the core of this approach. Your main responsibility will be to ensure that our largest, most complex Government customers realize the value of their Dynatrace investment.
To excel in the role, you will need to be a seasoned strategic thinker with exposure to large government accounts, a master in relationship building, and have a solid history of retaining and growing your assigned accounts. Your focus will be on value, renewals and account growth and navigating Departments while collaborating with our Champions and internal account teams to ensure on-time renewals.
**Job description**
+ Be the trusted advisor and primary post-sale point of contact for all Strategic Government Departments in Canberra ACT, engaging proactively with various teams on a regular basis
+ Leverage your and coordinate your team's expertise to increase adoption and utilization of Dynatrace capabilities
+ Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product
+ Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
+ Be accountable for client renewal and retention results
+ Coordination and communication of value delivered from their Dynatrace investment
+ Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting functions to drive timely results
+ Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)
**Responsibilities**
+ Develop relationships with complex customers and help various departments unleash the value of Dynatrace through education, enablement, and internal discovery
+ Be the champion of deployment success by mapping out relevant stakeholders and engaging them on the relevant value proposition
+ Visit client locations on a regular basis to ensure client satisfaction and promote ongoing contract renewal
+ Coordinates sales quotations and responds to requests for proposals
**What will help you succeed**
+ 6+ years of progressive experience in managing complex Government customers
+ Australian Government Security Clearance
+ Ability to quickly develop strong relationships with the executives/users/commercial partners/internal communities and drive outcomes
+ Excellent verbal, written and interpersonal communication skills in English; any additional APAC language is a bonus
+ Experience in working with execs in client environments, as well as with procurement and business owners
+ Highly motivated, energetic, and committed to getting results
+ Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable
+ Sales methodology certification (Miller Heiman / Challenger / LAMP etc.) desirable
+ Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices
+ Technical understanding of cloud concepts and application performance technology, and specific use cases for AWS / GCP and Azure
+ Understanding of APM marketplace and Dynatrace key strengths
**Why you will love being a Dynatracer**
+ Dynatrace is a leader in unified observability and security.
+ We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
+ Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
+ The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
+ Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
This role is part of the Global Guided Impact organization. The Customer Success Manager serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The Customer Success Manager orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.
Responsibilities:
+ Oversee a large portfolio of commercial and enterprise accounts.
+ Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
+ Ensure customers are technically healthy and on the most recent version of our product.
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
+ Prioritizing and driving resolution on escalated customer issues.
+ Partner with account teams to help customers meet business objectives and achieve success.
+ Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations.
+ Promote ServiceNow customer success stories and processes.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
+ Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
+ Ability to drive effective and influential conversations with various stakeholders and leadership levels.
+ Ability to facilitate discussions and navigate customers' objections.
+ Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
+ Proven ability to collaborate effectively with cross-functional teams.
+ Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
+ Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
+ Passionate about customers and value realization.
+ Outstanding communication and presentation skills.
+ ServiceNow experience and/or certifications is a plus.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. 
With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more. 
As a **Customer Success Account Manager (CSAM)** , you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Customer Relationship Management **
+ Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders.
+ Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities. 
+ Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities.
+ Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels. 
+ Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry. 
**Technical Relevance **
+ Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.
+ Leverages broad foundational industry and technical expertise to enable customer success.
+ Identifies complex customer scenarios (e.g., Independent Software Vendors (ISV), cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions.
+ Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors.
+ Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation. 
**Customer Success Leadership **
+ Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers.
+ Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health. 
+ Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work.
+ Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account. 
+ Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn. 
**Qualifications**
**Required/Minimum Qualifications **
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
**Additional or Preferred Qualifications **
+ 3+ years relevant work experience within customer industry. 
+ Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365). 
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. 
+ Project Management Institute (PMI) or equivalent Project Management certification. 
+ Prosci or equivalent certification. 
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Overview:**
The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
**Customer Outcome Obsessed:** Driving customer cloud adoption and customer success is the prevailing business priority. Orchestrate and align programs, projects and delivery engagements across the 3 clouds with account team peers to deliver an exceptional customer experience to achieve prioritized customer outcomes.
**Consumption Alignment:** Leads prioritized Cloud Success programs, delivery engagements and projects to promote stronger One Microsoft collaboration around consumption across cloud workloads. Managing resources and escalating technical blockers with follow-through until resolved or workaround identified to accelerate time to value.
**Pivot to Proactive:** Ensure that customers get the most out of their support agreement and fulfill Support contract obligations. Drives high quality, proactive delivery and planning with the customer to realize customer value from support through consistent Service Delivery Management for Support execution. Prepares the selling environment for the seller. Partner with Reactive Support Management to understand customer health trends and build Operational Health Programs and support Reactive Support Management's lead during Strategic Escalations.
**Responsibilities**
**Responsibilities:**
+ Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell
+ Deliver an easy and connected experience and build trust through customer centricity
+ Improve customer experience with technical intensity and actioning customer feedback
+ Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross cloud solutions delivering on the One Microsoft value
**Qualifications**
**Key Skills:**
+ Over ten years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes.
+ Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation.
+ Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies.
+ Strong Program and Project Management skills including experience with adoption/change management and Benefits realisation.
+ Solid understanding of service management and operations management.
+ Portfolio management and account planning
+ Influencing skills
+ Experience in people and process capability improvement.
+ Strategic and analytical thinker with an eye for detail.
+ Degree or equivalent in a relevant discipline.
+ Strong written and verbal communication skills
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**COMPANY DESCRIPTION**
We help the world run better.
At SAP LeanIX, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**YOUR FUTURE ROLE**
As a Customer Success Onboarding Manager, you will be the trusted partner guiding new customers through their onboarding journey with LeanIX. You will ensure a seamless start by managing the planning, execution, and delivery of onboarding activities while fostering strong relationships with customers and internal stakeholders.
RESPONSIBILITIES
· Lead and deliver onboarding programs through webinars, workshops, and dedicated sessions.
· Manage customer expectations, project scope, and resources to achieve successful outcomes.
· Coordinate technical and non-technical resources across internal teams.
· Track and communicate project status, risks, and issues to stakeholders at all levels.
· Handle customer escalations and ensure timely resolution.
· Improve onboarding processes and contribute to scalable best practices.
· Act as a liaison between sales, customer success, and product teams.
· Stay up to date with LeanIX products and translate customer feedback into enhancements.
· Identify opportunities for additional value and growth within customer accounts.
**YOUR PROFILE**
· 3 years' experience in a consulting or customer-facing role in IT management projects (B2B).
· Proven ability to manage multiple projects of varying complexity.
· Strong communication skills in English (spoken and written, including technical vocabulary).
· Additionally, Japanese language skills are an advantage.
· Experience working in technical roles with enterprise customers or partners.
· Understanding of IT organizations, application development, and IT operations.
· Knowledge of Enterprise Architecture and/or LeanIX solutions is a plus
**Location:** Australia, Japan or SEA.
**ABOUT THE TEAM**
Our Customer Success organization is the cornerstone of client relationships at SAP LeanIX. We strive for best-in-class retention, scalable processes, and consistently excellent customer experiences. By joining us, you will contribute to our mission of becoming a trusted advisor, empowering clients to focus on their purpose and succeed as best-run businesses.
We are committed to building a diverse and inclusive team and welcome individuals who want to make a real impact
#ICC25
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Japan #LI-Hybrid

Customer Support Coordinator
Job ID

Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.    
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**