208 Customer Support Staff jobs in Australia
Customer Support Specialist
Posted 24 days ago
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At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
Customer Support Specialist
Posted today
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It's all about the … Company!
Our client is a successful, leading Australian-owned manufacturer and distributor of smart sustainable products, delivering quality solutions to both commercial and residential customers across Australia. Their mission is to help households and businesses make the switch to more sustainable solutions. With a strong focus on innovation, quality, and customer experience, they are shaping the future of energy-efficient living with Smart IOT and Apps. This well-established business is experiencing significant growth through product diversification and market expansion, making it an exciting time to join the team.
It's all about the … Job!
This is an exciting role, where you will play a pivotal role supporting the “I nternet O f T hings” (IoT) Manager for enabled smart devices through an App for hot water systems, heat pumps and air conditioning units, ensuring and maintaining customer satisfaction. Your responsibilities will include answering enquiries through calls, emails and tickets, engaging with both internal and external stakeholders to troubleshoot with the team, tracking all the progress and keeping the customers updated. You will enjoy liaising with the teams, learning about the technology and will thrive on the variety, having the opportunity to take ownership of this role. You will be provided with full training and do not need an IT background as this is a Customer Support role. You will be provided an opportunity for your own growth in the role.
It's all about … You!
To be successful, you have 1-3 years' experience in a similar customer support role, and are now looking to grow your career. You have excellent communication skills, have a positive, proactive approach and enjoy sharing your ideas for process improvements. Bring your dynamic nature, problem-solving skills and you're keen to learn about Smart IOT’s! If you have experience with Jira/Zendesk and have a background in the energy-efficient technology or trade industry, this will be a bonus but not essential. In return, you will be provided with an opportunity to take full autonomy of your role, to drive and develop, in beautiful modern offices based on Sydney's Northern Beaches. This role is ideal for someone looking to take their next step in their career!
APPLY NOW or for a confidential chat please call mme on 0***
Job ID #2389
Customer Support Representative/Warehouse Operator
Posted today
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Customer Support Representative / Warehouse Assistant (Part-Time Casual)
Are you ready to work with one of the most respected names in logistics?
PACK & SEND is a trusted leader in parcel, freight, and eCommerce logistics, with over 130 Retail Service Centres across Australia, New Zealand, and the UK .
As we continue to grow, our Gepps Cross Logistics Service Centre is seeking a motivated and reliable Customer Support Representative / Warehouse Assistant (Part-Time Casual) to support the day-to-day operations—both at the front counter and in the warehouse.
If you're passionate about delivering top-notch customer service, solving problems, and working in a friendly, team-driven environment, we’d love to hear from you!
About the Role
Join our growing team at PACK & SEND Gepps Cross as a Customer Support & Warehouse Assistant . This dynamic role offers the perfect mix of customer interaction and hands-on warehouse work. You’ll be working Monday to Friday, 8:30am to 5.00pm — ideal for those seeking work-life balance with consistent daytime hours.
Key Responsibilities
Front Counter Duties:
Assist walk-in customers in a friendly and professional manner
Price up jobs, provide quotes, and process payments
Answer phone calls and respond to customer emails
Manage enquiries from initial contact through to completion
Warehouse Duties:
Receive, pack, and dispatch freight
Operate a forklift (LF license required)
Conduct pre-start checks on forklifts and vehicles
Organise stock and maintain a clean workspace
Liaise with couriers and logistics partners
About You
To succeed in this role, you will bring:
A current and valid Driver’s License
A current Forklift License (LF)
Excellent customer service and communication skills
Competency with Microsoft Office and general systems
Strong problem-solving and time management skills
The ability to work independently and as part of a team
Physical fitness and a positive, can-do attitude
A desire to grow, learn, and contribute to a supportive, fast-paced team
Mature-aged applicants are strongly encouraged to apply.
Customer Support and Data Entry
Posted 5 days ago
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Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.
Company Details
Customer Support and Data Entry
Posted 6 days ago
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Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Must be respectful and responsible.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- No experience required [one on one training would be provided]
Company Details
Customer Support and Data Entry
Posted 6 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Send in your CV or message us directly through
Company Details
Customer Support Team Leader
Posted 12 days ago
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Job Description
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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ICT Customer Support Officer
Posted 19 days ago
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We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as Solid Edge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.
Main Responsibilities of the role are-
• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
• Determining software and hardware requirements to provide effective solutions to client issues.
• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Must Have –
• A Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology
• Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software
Skills Required-
• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino
• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML
Successful candidate will be on an annual salary of 80,000 - 90,000 Plus Bonus Plus Superannuation.
Only shortlisted candidates will be contacted.
Graduate Customer Support Officer
Posted today
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Are you a recent graduate ready to dive into a role that's more than just a desk job? Join Kimaka MM, a leading Aboriginal-owned electrical merchandising company, and be part of major infrastructure projects across Australia.
Why Kimaka MM?
At Kimaka MM, we’re not just about business—we’re about empowering Indigenous procurement and delivering top-notch electrical products to major infrastructure projects across Australia. If you're eager to develop your skills and seek unparalleled opportunities for growth and hands-on experience, this is the opportunity for you!
Your new role:
- Onboarding & Compliance Lead – Welcome new clients and suppliers while managing non-conformance reporting.
- Tender & Quotation Specialist – Assist with tenders, RFQs, and compiling detailed quotations.
- Event & Client Engagement Coordinator – Organise trade show participation and build client relationships.
- Operations & Document Management – Maintain an organised OneDrive, streamline office operations, manage digital tools, and handle daily administrative tasks.
- Sales & Accounts Exposure – Work alongside teams on sales strategies and key accounts.
Recent Graduate – Ready to apply your skills in a real-world setting.
Proactive & Ambitious – Looking for more than just admin work.
Tech-Savvy & Organised – Comfortable working with digital tools and programs.
Strong Communicator – Able to interact with clients and internal teams confidently.
What’s In It for You?
- Career Growth Opportunities – Potential to step into sales or major accounts.
- Work with Industry Leaders – Learn from an experienced team in a fast-growing company.
- Not Just a Desk Job – Get involved in trade shows, client meetings, and real business operations.
- Hands-On Learning – Gain valuable experience in admin, sales, and compliance.
Kimaka has a strong commitment to employing Aboriginal and Torres Strait Islander people. Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.
Customer Support Manager - Construction
Posted today
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Location: Perth Precinct, WA, AU
Reporting to the Construction Business Manager, the Customer Support Manager will join our Sales – Construction Industry Department on a Full-time basis at our Perth Precinct Branch. This role involves being responsible for the effective day-to-day aftermarket support, parts and services sales activities for a major customer account to assist with the promise of lower total cost of ownership.
Roster: Monday – Friday, 8.5 Hours/Day (including meal break)
What You’ll Do:
- Customer Account Management – Manage assigned customer/territory using structured account management practices.
- Aftermarket Sales Execution – Collaborate with customers and internal teams to deliver sales outcomes across parts and services, from consumables to full machine rebuilds.
- Customer Coverage – Develop and implement customer coverage plans to ensure consistent engagement.
- Sales Funnel Management – Maintain accurate customer data in CRM to support forecasting and sales reporting.
- Customer Engagement – Build and sustain strong customer relationships to drive ongoing sales opportunities.
- Stakeholder Engagement – Liaise between customers and WesTrac/Caterpillar experts to achieve shared goals.
- Issue Resolution – Serve as escalation point for resolving customer and internal issues across technical, operational, and financial areas
- Trade qualification or strong technical understanding of mining and construction machinery components.
- Strong commercial acumen with the ability to identify and act on business opportunities.
- Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment.
- Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
- Self-motivated and adaptable, with a demonstrated ability to work both independently and collaboratively within a team.
- Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.
- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 4567