21 Customer Training jobs in Australia
Customer Service Manager in Training
Posted today
Job Viewed
Job Description
Are you ready to take the next step in your career?
- Above award rates and training provided
- Dynamic growing company
- Potential for promotion
- Multiple opportunities available
Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.
The successful applicant will be given the opportunity to supervise the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area.
Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:
- Unparalleled commitment to customer service
- Passion and enthusiasm, with a very "hands on" approach
- Excellent communication skills
- Front end and POS knowledge would be highly desired
- Ability to liaise with both team members and management
- Strong leadership and delegation skills
- Ability to coach, train and performance manage team members
- Commitment to work health and safety standards
To succeed within our organisation, applicants must be able to:
- Display a passion for customer service
- Express a positive "can do" attitude
- Problem solve
- Lead by example
- Motivate a team
- Communicate effectively with management, team members and customers
Customer Support Specialist
Posted 24 days ago
Job Viewed
Job Description
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
Customer Support Specialist
Posted today
Job Viewed
Job Description
It's all about the … Company!
Our client is a successful, leading Australian-owned manufacturer and distributor of smart sustainable products, delivering quality solutions to both commercial and residential customers across Australia. Their mission is to help households and businesses make the switch to more sustainable solutions. With a strong focus on innovation, quality, and customer experience, they are shaping the future of energy-efficient living with Smart IOT and Apps. This well-established business is experiencing significant growth through product diversification and market expansion, making it an exciting time to join the team.
It's all about the … Job!
This is an exciting role, where you will play a pivotal role supporting the “I nternet O f T hings” (IoT) Manager for enabled smart devices through an App for hot water systems, heat pumps and air conditioning units, ensuring and maintaining customer satisfaction. Your responsibilities will include answering enquiries through calls, emails and tickets, engaging with both internal and external stakeholders to troubleshoot with the team, tracking all the progress and keeping the customers updated. You will enjoy liaising with the teams, learning about the technology and will thrive on the variety, having the opportunity to take ownership of this role. You will be provided with full training and do not need an IT background as this is a Customer Support role. You will be provided an opportunity for your own growth in the role.
It's all about … You!
To be successful, you have 1-3 years' experience in a similar customer support role, and are now looking to grow your career. You have excellent communication skills, have a positive, proactive approach and enjoy sharing your ideas for process improvements. Bring your dynamic nature, problem-solving skills and you're keen to learn about Smart IOT’s! If you have experience with Jira/Zendesk and have a background in the energy-efficient technology or trade industry, this will be a bonus but not essential. In return, you will be provided with an opportunity to take full autonomy of your role, to drive and develop, in beautiful modern offices based on Sydney's Northern Beaches. This role is ideal for someone looking to take their next step in their career!
APPLY NOW or for a confidential chat please call mme on 0***
Job ID #2389
Customer Support and Data Entry
Posted 6 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.
Company Details
Customer Support and Data Entry
Posted 6 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Must be respectful and responsible.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- No experience required [one on one training would be provided]
Company Details
Customer Support and Data Entry
Posted 6 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Send in your CV or message us directly through
Company Details
Customer Support Team Leader
Posted 12 days ago
Job Viewed
Job Description
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Be The First To Know
About the latest Customer training Jobs in Australia !
ICT Customer Support Officer
Posted 20 days ago
Job Viewed
Job Description
We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as Solid Edge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.
Main Responsibilities of the role are-
• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
• Determining software and hardware requirements to provide effective solutions to client issues.
• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Must Have –
• A Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology
• Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software
Skills Required-
• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino
• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML
Successful candidate will be on an annual salary of 80,000 - 90,000 Plus Bonus Plus Superannuation.
Only shortlisted candidates will be contacted.
Customer Support SaaS Manager
Posted today
Job Viewed
Job Description
About us
At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.
We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don’t stop there.
At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.
Overview of Role
To enhance our global support team, we are hiring a Customer Support SaaS Manager with strong, proven customer facing services experience in the IT market to support our customers. The role will build and expand upon our professional and quality support service to Fenergo customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude always.
This role will apply a mix of technical leadership, analysis of production defects, incident, activity prioritisation, as well as interacting directly with Fenergo’s customers, and help manage day to day priorities of local Customer Support team. The role will have a regional team reporting into them and will need to align processes to worldwide standard.
Due to the global nature of our business and Customer Support team, there may be a requirement for travel and for work to be completed outside of usual business hours as per our flexible working policies.
Main Responsibilities
- Primary responsibility is to provide excellent direct customer support service to Fenergo's clients in APAC
- Manage the customer support interactions with all customers in regional and team that supports them
- Support & maintenance of SaaS web applications
- Ensure support requests are managed and resolved within the agreed service level agreement (SLA)
- Ownership of critical or major incidents for Fenergo’s EMEA Region
- Provide regular updates to Stakeholder (internal and external) to ensure they kept fully informed
- Retain ownership of customer escalations through to resolution to ensure a high level of user satisfaction
- Working with engineers and developers to ensure deadlines are met
- Creation and updating Knowledge Base
- Close cooperation with other members of the technical teams, external suppliers, and the technical team on the client side.
- Interacting with other teams within Fenergo
- Providing proactive analysis of customer issues to ensure feedback into customer and Fenergo technical teams to overcome customer paint points
- Providing proactive notification and management of customer issues
- Manage team of support analysts, their priorities, objectives and goals
- Be primary contact for customer escalations and own these through to resolution and customer satisfaction
- Ensure content for AI consumption and ensuring AI accuracy in responses
Requirements
Minimum Requirements
- Experience working in a Technical Customer Support environment with SaaS applications
- Good understanding of SaaS software principles
- Ability to communicate clearly and effectively with customers and internal teams
- Demonstrate Customer focus and empathy
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.
What we value is at the CORE of how we succeed:
- C ollaboration: Working together to achieve our best
- O utcomes: Drive Success in every engagement
- R espect: A collective feeling of inclusion and belonging
- E xcellence: Continuously raising the bar
Benefits
What's in it for you?
- Private healthcare cover
- 23 days annual leave
- 3 company days • Annual bonus opportunity
- Work From Home set-up allowance
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
- Buddy system for all new starters
- Collaborative working environment
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress
- Active sports and social club
Graduate Customer Support Officer
Posted today
Job Viewed
Job Description
Are you a recent graduate ready to dive into a role that's more than just a desk job? Join Kimaka MM, a leading Aboriginal-owned electrical merchandising company, and be part of major infrastructure projects across Australia.
Why Kimaka MM?
At Kimaka MM, we’re not just about business—we’re about empowering Indigenous procurement and delivering top-notch electrical products to major infrastructure projects across Australia. If you're eager to develop your skills and seek unparalleled opportunities for growth and hands-on experience, this is the opportunity for you!
Your new role:
- Onboarding & Compliance Lead – Welcome new clients and suppliers while managing non-conformance reporting.
- Tender & Quotation Specialist – Assist with tenders, RFQs, and compiling detailed quotations.
- Event & Client Engagement Coordinator – Organise trade show participation and build client relationships.
- Operations & Document Management – Maintain an organised OneDrive, streamline office operations, manage digital tools, and handle daily administrative tasks.
- Sales & Accounts Exposure – Work alongside teams on sales strategies and key accounts.
Recent Graduate – Ready to apply your skills in a real-world setting.
Proactive & Ambitious – Looking for more than just admin work.
Tech-Savvy & Organised – Comfortable working with digital tools and programs.
Strong Communicator – Able to interact with clients and internal teams confidently.
What’s In It for You?
- Career Growth Opportunities – Potential to step into sales or major accounts.
- Work with Industry Leaders – Learn from an experienced team in a fast-growing company.
- Not Just a Desk Job – Get involved in trade shows, client meetings, and real business operations.
- Hands-On Learning – Gain valuable experience in admin, sales, and compliance.
Kimaka has a strong commitment to employing Aboriginal and Torres Strait Islander people. Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.