23 Delivery Consultant jobs in Australia

**Job Description Summary**
GE HealthCare is a global leader in medical technology and digital solutions. Our mission is to create a world where healthcare has no limits.
As a Program Manager, you will lead the delivery of high-impact client engagements across our Command Center, Digital Twin, and Consulting solutions. You will serve as the primary client interface, ensuring that all projects deliver measurable value, are completed on time and within budget, and align with strategic goals.
Engagements follow a problem back approach, leveraging interviews and data mining to align clients around high-value problem statements, then designing targeted solutions to improve performance. Project types include designing efficient healthcare facilities, re-configuring existing capacity for patient throughput and experience, improving health system utilization and implementing real-time analytics in command centers to dynamically optimize coordination of patient care.
**Job Description**
**Key responsibilities/essential functions include:**
+ **Program Leadership:** Own the end-to-end delivery of client engagements, managing scope, timelines, budgets, and outcomes across multiple solution areas.
+ **Client Engagement:** Act as the day-to-day liaison with clients and delivery team, ensuring satisfaction, alignment, and delivery of contracted value.
+ **Strategic Execution:** Support the development and execution of the program vision, applying critical thinking and structured problem-solving to deliver high-value solutions.
+ **Team Development:** Lead, coach, and mentor cross-functional teams, fostering professional growth and ensuring high performance.
+ **Risk & Issue Management:** Identify and mitigate risks, blockers, and pain points to maintain project momentum and quality.
+ **Change Management:** Guide clients through complex transformation initiatives, ensuring adoption and measurable value realization.
+ **Communication & Reporting:** Develop and deliver clear, concise, and impactful executive-level presentations and program updates.
+ **Business Development:** Identify upsell opportunities and support sales efforts through subject matter expertise, client engagement, and thought leadership.
**Required Qualifications:**
+ Bachelor's degree
+ 3+ years in consulting, advisory services, or performance improvement in a hospital or acute care setting
+ 2+ years of experience in healthcare technology delivery or advisory projects
+ Strong leadership and team management experience
+ Proven ability to create impactful executive-level communications and presentations
+ Proficiency in Microsoft Excel and PowerPoint
+ Ability to travel up to 70%
+ Fluency in English, including technical and healthcare terminology
**Desired Qualifications:**
+ Master's degree (MBA, MHA, MHS)
+ Experience with data mining and analytics
+ Proficiency in LEAN, Six Sigma, or Change Management methodologies
+ Strong interpersonal, communication, and coaching skills
+ Demonstrated business acumen and decision-making under pressure
+ Proficiency in a second language (especially within the APAC region)
**Additional Information**
**Relocation Assistance Provided:** No

Description
Are you interested in helping build the next generation of digital products with the largest and most innovative companies in Australia and New Zealand? Come join Amazon Web Services (AWS) Professional Services as a Technical Program Manager specializing in software engineering and application development. AWS Professional Services helps millions of businesses in 150+ countries transform their operations and applications using the power of AWS. If you're passionate about leading technical programs, delivering complex solutions, and enabling customers to build better products using AWS, you've come to the right place.
We are seeking a hands-on Delivery Consultant with deep software engineering or cloud architecture expertise to lead complex technical consulting engagements within AWS Professional Services. The ideal candidate will combine strong technical depth with proven product management capabilities, possessing both the software development background to understand complex architectures and code, and the curiosity to invent on behalf of our customers and leverage AWS services particularly in AI and ML. You'll work directly with customers to deliver innovative AWS solutions, leveraging your technical expertise to ensure successful outcomes while maintaining the highest standards of quality and security.
Key job responsibilities
- Expertise - Collaborate with pre-sales and delivery teams to help partners and customers learn and use AWS services to build and launch products
- Solutions - Deliver technical engagements with partners and customers. This includes understanding customer requirements, creating consulting proposals and creating service offerings.
- Delivery - Engagements include projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements may include migration and modernization of existing applications and development of new applications using AWS cloud services.
- Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
- Push the envelope - Artificial Intelligence is reducing the historical "IT constraint" on businesses. Imagine bold possibilities and work with our clients and partners to find innovative new ways to satisfy business needs through Data, AI and Analytics Services.
A day in the life
AWS Professional Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience of designing and implementing Enterprise Scale Big Data Platforms, Data Lakes and/or Data Warehouse.
- Experience in leading discovery and design workshops including estimating, scoping and delivering customer proposals aligned with Analytics Solutions
- Experience with one or more relevant tools (Sqoop, Flume, Kafka, Oozie, Hue, Zookeeper, HCatalog, Solr, Avro, Parquet, Iceberg, Hudi)
- Experience developing software and data engineering code in one or more programming languages (Java, Python, PySpark, Node, etc)
- AWS and other Data and AI aligned Certifications
Preferred Qualifications
- Ability to think strategically about business, product, and technical challenges in an enterprise environment
- Hands on experience leading large-scale global data analytics projects aligned with business use cases.
- Experience in Data Quality management: Processes to measure and manage data quality, enforce data controls, and provide data assurance.
- Implementing AWS services in a variety of distributed computing, enterprise environments
- Customer facing skills to represent AWS well within the customer's environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Amazon Web Services (AWS) is looking for highly talented hands on technical architects to help accelerate our growing business. This is an excellent opportunity to join Amazon's world class technical teams, working with some of the best and brightest engineers while also using and expanding your skills working hands on with the future of everything.
Professional Services engages in a wide variety of projects for customers and partners, spanning diverse technologies across multiple industries. The Modernization Practice collaborates across the entire organization to deliver the best solutions for customers, connect with product and service teams, and drive feature innovation based upon customer needs. As trusted customer advocates, the Practice helps organizations understand best practices around advanced -based solutions, and how to migrate and/or re-develop existing workloads in the cloud. You will help shape, execute, and deliver solutions for a broad range of customer use cases primarily from large customers.
This is not a pure technical role, nor is it a pure selling role. It is an individual with a unique modernization and native development expertise, hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using that will align well with the desired outcomes to be produced.
Key job responsibilities
As a Delivery Consultant, you will lead complex projects with autonomy and discretion, often involving multiple Amazon, customer and partner teams.
You will work with customers and partners, leading them through planning, prioritization and delivery of complex transformation and migration initiatives, while collaborating with relevant Sales, Service, and Support Teams.
You will design and deliver solutions that solve for new levels of complexity, scale and performance, and in turn, enable breakthrough innovations. You will create and apply frameworks, methods, best practices and artifacts that deliver prescriptive guidance to customers, and publish and present them in large forums and across various media platforms. You will guide customers' technical architecture and investments, maximizing alignment with the platform, and ease of adoption as new services and products become available.
An ideal candidate will be able to:
Helping customers architect scalable, highly available solutions that leverage services;
Architecting and developing customer applications to be optimized;
Working as a technical leader alongside customer business, development and teams;
Providing deep software development knowledge with respect , design patterns and programming;
Advising and implementing best practices;
Implementing practices such as as code, continuous and automated deployment leveraging Generative AI
A day in the life
Working Backwards from desired customer outcomes to design and deliver technical solutions.
Creating, articulating, and positioning an innovative and compelling vision and value proposition for customers to migrate and modernize to the AWS cloud.
Working on projects with autonomy and discretion.
Collaborating across customers and partner teams to drive and shape solutions that accelerate customer's business outcomes.
Advising and Assisting customers how to implement solutions.
Assisting customers with building Proof of Concepts and implementing AWS services.
Collaborating with Sales and AWS Service Teams.
Researching, validating, and beta testing new AWS Services.
AWS Professional Services presents a real opportunity to transform service delivery as well as increase operational efficiencies, and we need passionate, experienced cloud consultants to help our customers realise those benefits. Our consultants collaborate with customer teams to deliver proof-of-concept projects, workshops and architecture assessments, provide advisory services and lead implementation projects working with AWS customers.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Experience developing software code in one or more programming languages (java, python, etc.)
- Experience and technical expertise (design and implementation) in cloud computing technologies
- Experience in IT implementation
- Experience with cloud native technologies
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- Experience with continuous integration and continuous delivery
- Experience with converting monolith applications to microservices on cloud and building -native applications on cloud
- 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect (preferred), Avaya, Cisco, Genesys, NICE InContact, Salesforce. Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
Preferred Qualifications
- 8+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Experience in configuration management using cloudformation, chef & puppet
- Experience with designing and building Customer experience modernisation and contact center solutions using Amazon Connect
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Are you passionate about helping Education and Nonprofit organisations unlock the full potential of their AI business process capabilities? As Microsoft's Partner Solution Specialist (PSS) for AI Business Processes, you'll lead strategic engagements across the Education Kindergarten to Year 12 and Nonprofit sectors in Australia, New Zealand, and Asia-driving digital transformation and reimagining business operations through Microsoft's partner ecosystem.
In this high-impact role, you'll empower partners to build dedicated practices that deliver integrated AI-driven solutions using Microsoft 365 Copilot, Copilot Studio, Dynamics 365 (Sales, Commerce, Finance), Power Platform (Power Apps, Power Automate), and Azure AI services via the Cloud Solution Provider (CSP) and other Partner programs. You'll guide partners in supporting customers to modernise workflows, automate repetitive tasks, and implement intelligent tools that enhance decision-making and service delivery.
You'll be part of a collaborative, purpose-driven team focused on scaling impact through partner-led growth, customer acquisition, and cloud workload expansion. Your work will include strategic partner planning, marketing and sales enablement, and delivery of transformative AI business process experiences that help Education and Nonprofit organisations achieve more-intelligently. This role blends strategic engagement, technical expertise, and collaborative execution-empowering you to help customers streamline operations and unlock new ways of working through AI.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Partner Strategy and Business Planning**
+ Develop and execute Partner Solution Area Business Plans with key partners to drive discovery and qualification of new Cyber Security and AI platform opportunities by building long-term relationships and by understanding customer priorities, budgets, and procurement processes.
+ Lead weekly coaching and update calls with invested partners to maintain focus and resolve issues swiftly.
+ Collaborate with nonprofit and education Kindergarten to Year 12 Partner Ambassadors to amplify partner impact.
**Sales and Marketing Execution**
+ Drive key marketing and sales activities with partners, including AI and Copilot Get Ready Workshops, MCI Workshops, and partner-led events.
+ Utilise customer demand generation engines to support partner-led outreach and engagement.
**Channel Development and Enablement**
+ Engage with partners to expand customer and wider partner ecosystem reach by ensuring access to key assets and materials.
+ Guide partners through transformation journeys to build prioritised education Kindergarten to Year 12 and nonprofit practices with leadership support and co-investment.
+ Coach partners to articulate cloud benefits to customers, increasing paid-to-grant ratios and reducing engagement friction.
**Partner Engagement and Referral Management**
+ Own local referral partner relationships, ensuring readiness across all three cloud workloads.
+ Support Sales team in referral health reviews and provide feedback to improve partner performance.
**Territory Growth and Investment**
+ Develop and support growth plans focused on education Kindergarten to Year 12 industry scale.
+ Align partner business models and expertise with Microsoft's mission to ensure strategic focus and impact.
**Performance Management and Reporting**
+ Manage monthly reporting cycles to capture insights and inform future investments.
+ Act as the local SMB Solution Area Nonprofit and Education Kindergarten to Year 12 lead, promoting engagement at scale through partners and affiliates.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree AND 4+ years of experience in core sales, CSP program engagement, channel sales, and SMB business development.
+ OR equivalent experience.
+ Experience with Microsoft cloud platforms and/or **d** **emonstrated expertise in Microsoft's integrated AI Business processes capabilities** **including Microsoft 365 Copilot, Copilot Studio, Dynamics 365 (Sales, Commerce, Finance), Power Platform (Power Apps, Power Automate), and Azure AI services.**
+ Proven ability to articulate and apply these capabilities to address the unique challenges faced by Education (K-12) and Nonprofit organisations, enabling secure digital transformation and resilience through partner-led engagements.
**Preferred Qualifications**
+ 8+ years of experience in core sales, CSP program engagement, channel sales, and SMB business development.
+ Strong partner relationship management and solution development skills.
+ Executive presence with excellent communication and presentation skills.
+ Problem-solving mindset with experience in budget planning and procurement.
+ Ideally with basic business proficiency in additional languages like Korean, Japanese, Mandarin
#CELA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Position Title:** Implementation Consultant (RealTime)
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project. Provide best practice solutions based on customer defined business needs and business rules. Successfully implement products and associated services within required timeframes. Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication. Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions. Apply project methodology - planning, follow up, reporting and quality assurance. Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required. Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients. Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and IndustryDemonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment. Development and maintenance of good working relationships with other Associates in accordance with ADP values. Ensure cooperation and sharing of skills and expertise. Ensuring all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.Achievement of team and individual KPIs. Responsible for driving own personal development plan. Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required. Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environmentDemonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processingExperience with project management methodology, with demonstrated success in previous rolesDemonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.Experienced with the 'build and configuration' of products/systems Strong ability to identify client risks and provide options for resolution Proven experience in data mapping, data conversion and data integrityAdvance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)Experience in Microsoft applications such as MS Project, Word and ExcelExperience working within a matrix organisation for a US owned organisation preferred.Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
+ Tertiary qualification with a business related field, or Information Technology. Proven experience in a similar role may be taken in lieu of formal qualification. Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Implementation Consultant
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
+ Provide best practice solutions based on customer defined business needs and business rules
+ Successfully implement products and associated services within required timeframes
+ Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication
+ Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions
+ Apply project methodology - planning, follow up, reporting and quality assurance
+ Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
+ Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
+ Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
+ Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
+ Development and maintenance of good working relationships with other Associates in accordance with ADP values
+ Ensure cooperation and sharing of skills and expertise
+ Ensuring all relevant issues and activities are entered into management systems
+ Achievement of team and individual KPIs
+ Responsible for driving own personal development plan
+ Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required
+ Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
+ Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
+ Experience with project management methodology, with demonstrated success in previous roles
+ Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
+ Experienced with the 'build and configuration' of products/systems
+ Strong ability to identify client risks and provide options for resolution
+ Proven experience in data mapping, data conversion and data integrity
+ Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
+ Experience in Microsoft applications such as MS Project, Word and Excel
+ Experience working within a matrix organisation for a US owned organisation preferred.
+ Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
Tertiary qualification with a business related field, or Information Technology Proven experience in a similar role may be taken in lieu of formal qualification Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Implementation Consultant (RealTime)
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project. Provide best practice solutions based on customer defined business needs and business rules. Successfully implement products and associated services within required timeframes. Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication. Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions. Apply project methodology - planning, follow up, reporting and quality assurance. Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required. Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients. Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and IndustryDemonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment. Development and maintenance of good working relationships with other Associates in accordance with ADP values. Ensure cooperation and sharing of skills and expertise. Ensuring all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.Achievement of team and individual KPIs. Responsible for driving own personal development plan. Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required. Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environmentDemonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processingExperience with project management methodology, with demonstrated success in previous rolesDemonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.Experienced with the 'build and configuration' of products/systems Strong ability to identify client risks and provide options for resolution Proven experience in data mapping, data conversion and data integrityAdvance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)Experience in Microsoft applications such as MS Project, Word and ExcelExperience working within a matrix organisation for a US owned organisation preferred.Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
+ Tertiary qualification with a business related field, or Information Technology. Proven experience in a similar role may be taken in lieu of formal qualification. Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Implementation Consultant
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
+ Provide best practice solutions based on customer defined business needs and business rules
+ Successfully implement products and associated services within required timeframes
+ Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication
+ Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions
+ Apply project methodology - planning, follow up, reporting and quality assurance
+ Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
+ Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
+ Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
+ Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
+ Development and maintenance of good working relationships with other Associates in accordance with ADP values
+ Ensure cooperation and sharing of skills and expertise
+ Ensuring all relevant issues and activities are entered into management systems
+ Achievement of team and individual KPIs
+ Responsible for driving own personal development plan
+ Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required
+ Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
+ Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
+ Experience with project management methodology, with demonstrated success in previous roles
+ Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
+ Experienced with the 'build and configuration' of products/systems
+ Strong ability to identify client risks and provide options for resolution
+ Proven experience in data mapping, data conversion and data integrity
+ Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
+ Experience in Microsoft applications such as MS Project, Word and Excel
+ Experience working within a matrix organisation for a US owned organisation preferred.
+ Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
Tertiary qualification with a business related field, or Information Technology Proven experience in a similar role may be taken in lieu of formal qualification Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
This is a newly created role following the Henchman acquisition, a legal tech company that enriches data from Document Management Systems (DMS) for faster document drafting. LexisNexis will incorporate this enhanced document enrichment capability to deliver new generative AI drafting solutions to its clients.
As an Implementation Consultant, you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software integration, as well as post-installation implementation assessment.You will primarily work with various Document Management Systems and Document Drafting Software.
Reporting to the Head of Finance & Operations, this is a permanent full-time role to be based in Chatswood, Sydney with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Managing overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients
+ Serve as a Technical Pre-sales advisory to customers during the sales cycle.
+ Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
+ Ensuring projects are initiated promptly, reflecting the client's expectations
+ Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
+ Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
+ Managing the review process with the product organization, and coordinate responses to clients
Requirements
+ Possess a background in technology or law with solid experience in a customer-facing role, ideally within technical pre-sales support.
+ Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, as well as post-installation implementation assessment.
+ Have familiarity with Generative AI, Microsoft products and Document Management Systems such as iManage, and NetDocuments
+ Demonstrate problem-solving skills - Be able to quickly mitigate challenges so they don't affect project outcomes
+ Have the ability to work independently or as part of a cross functional team, collaborating with sales, product and support teams
+ Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
+ Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.