10 Employee Engagement jobs in Australia
Service Engagement Lead
Canberra, Australian Capital Territory
Leidos
Posted 4 days ago
Job Viewed
Job Description
**Description**
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
The Service Engagement Lead (SEL) plays a critical leadership role in ensuring the successful delivery of IT services to a key client. Acting as the single point of contact and voice of the company on-site, the SEL oversees service performance, drives continuous improvement, and manages a team of Service Owners, a CSI (Continual Service Improvement) Lead, and Performance Management staff. This role ensures alignment between client expectations and service delivery outcomes, fostering strong relationships and operational excellence.
**Responsibilities**
+ Act as the primary on-site representative of CP, building a trusted client relationship and serving as the escalation point for service-related issues to ensure timely resolution.
+ Clearly communicate service performance, risks, and improvement initiatives to client stakeholders, and lead service reviews and strategic planning for service evolution.
+ Supervise and support Service Owners, the CSI Lead, and Performance Management team members through coaching, feedback, and development, fostering a collaborative and accountable team culture focused on service excellence.
+ Ensure services are delivered in line with agreed Performance Levels, contractual obligations, ITIL practices, and Leidos policies, while championing CSI initiatives and promoting innovation and proactive problem-solving across service domains.
+ Monitor, report, and maintain accurate documentation on service performance, identify trends and improvement areas, and support audit and compliance activities as required.
**What You'll Bring to Make An Impact**
+ Demonstrated experience in IT service delivery management within a client-facing environment, with the ability to work independently on-site and represent the company professionally.
+ Strong leadership and people management capabilities, with a focus on team development and performance.
+ In-depth knowledge of ITIL frameworks and service management principles.
+ Excellent communication skills, with proven ability in stakeholder engagement and conflict resolution.
+ Skilled in managing performance measures and driving continual service improvement (CSI) initiatives.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and_ _be willing to obtain and hold a NV-1 or greater security clearance_ _. _
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - interviews and background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
The Service Engagement Lead (SEL) plays a critical leadership role in ensuring the successful delivery of IT services to a key client. Acting as the single point of contact and voice of the company on-site, the SEL oversees service performance, drives continuous improvement, and manages a team of Service Owners, a CSI (Continual Service Improvement) Lead, and Performance Management staff. This role ensures alignment between client expectations and service delivery outcomes, fostering strong relationships and operational excellence.
**Responsibilities**
+ Act as the primary on-site representative of CP, building a trusted client relationship and serving as the escalation point for service-related issues to ensure timely resolution.
+ Clearly communicate service performance, risks, and improvement initiatives to client stakeholders, and lead service reviews and strategic planning for service evolution.
+ Supervise and support Service Owners, the CSI Lead, and Performance Management team members through coaching, feedback, and development, fostering a collaborative and accountable team culture focused on service excellence.
+ Ensure services are delivered in line with agreed Performance Levels, contractual obligations, ITIL practices, and Leidos policies, while championing CSI initiatives and promoting innovation and proactive problem-solving across service domains.
+ Monitor, report, and maintain accurate documentation on service performance, identify trends and improvement areas, and support audit and compliance activities as required.
**What You'll Bring to Make An Impact**
+ Demonstrated experience in IT service delivery management within a client-facing environment, with the ability to work independently on-site and represent the company professionally.
+ Strong leadership and people management capabilities, with a focus on team development and performance.
+ In-depth knowledge of ITIL frameworks and service management principles.
+ Excellent communication skills, with proven ability in stakeholder engagement and conflict resolution.
+ Skilled in managing performance measures and driving continual service improvement (CSI) initiatives.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and_ _be willing to obtain and hold a NV-1 or greater security clearance_ _. _
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - interviews and background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
0
Community Engagement Manager
Brisbane, Queensland
Fiserv
Posted 9 days ago
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Community Engagement Manager
**What does a successful Community Engagement Manager do at Pinch Payments (Part of Fiserv)?**
As the Community Engagement Manager for Pinch, you will play a pivotal role in engaging and representing the company within the accounting, Software as a Service (SaaS), and Small and Medium Business (SMB) ecosystems. Your responsibilities will also include supporting strategic partner Go-To-Market (GTM) initiatives through events, conversations, and collaborative content efforts.
**Key Responsibilities:**
+ Develop and implement strategic community engagement plans tailored to the accounting, SaaS, and SMB ecosystems to enhance Pinch's presence and acquisition efforts.
+ Cultivate and maintain relationships with key advisors, partners, and stakeholders to drive community-led acquisition and foster high levels of trust.
+ Lead the planning, execution, and reporting of events, including both in-person and virtual engagements, to connect with target audiences effectively.
+ Monitor and actively participate in conversations within social platforms and industry groups to build relationships, gather insights, and enhance Pinch's visibility.
+ Collaborate with strategic partners on Go-To-Market activities, including events, discussions, and content collaborations to drive mutual growth and success.
**Qualifications:**
+ Bachelor's degree in Marketing, Communications, Business, or related field.
+ Proven experience in community engagement, relationship management, or partnership development within the accounting, SaaS, or SMB sectors.
+ Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
+ Strong project management abilities, including event planning and execution, with a focus on delivering impactful community engagement initiatives.
+ Experience in monitoring social media platforms, industry groups, and online communities.
+ Understanding of community-driven acquisition strategies and partner GTM approaches.
**Why Join Pinch Payments(Part of Fiserv):**
+ Be part of a small but mighty team making a real impact in the payments space
+ Opportunity to shape the product experience from the ground up
+ Work with passionate people in a supportive, fast-moving environment
+ Backed by Fiserv, with the agility of a startup and the stability of a global company
#LI-VC1
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Community Engagement Manager
**What does a successful Community Engagement Manager do at Pinch Payments (Part of Fiserv)?**
As the Community Engagement Manager for Pinch, you will play a pivotal role in engaging and representing the company within the accounting, Software as a Service (SaaS), and Small and Medium Business (SMB) ecosystems. Your responsibilities will also include supporting strategic partner Go-To-Market (GTM) initiatives through events, conversations, and collaborative content efforts.
**Key Responsibilities:**
+ Develop and implement strategic community engagement plans tailored to the accounting, SaaS, and SMB ecosystems to enhance Pinch's presence and acquisition efforts.
+ Cultivate and maintain relationships with key advisors, partners, and stakeholders to drive community-led acquisition and foster high levels of trust.
+ Lead the planning, execution, and reporting of events, including both in-person and virtual engagements, to connect with target audiences effectively.
+ Monitor and actively participate in conversations within social platforms and industry groups to build relationships, gather insights, and enhance Pinch's visibility.
+ Collaborate with strategic partners on Go-To-Market activities, including events, discussions, and content collaborations to drive mutual growth and success.
**Qualifications:**
+ Bachelor's degree in Marketing, Communications, Business, or related field.
+ Proven experience in community engagement, relationship management, or partnership development within the accounting, SaaS, or SMB sectors.
+ Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
+ Strong project management abilities, including event planning and execution, with a focus on delivering impactful community engagement initiatives.
+ Experience in monitoring social media platforms, industry groups, and online communities.
+ Understanding of community-driven acquisition strategies and partner GTM approaches.
**Why Join Pinch Payments(Part of Fiserv):**
+ Be part of a small but mighty team making a real impact in the payments space
+ Opportunity to shape the product experience from the ground up
+ Work with passionate people in a supportive, fast-moving environment
+ Backed by Fiserv, with the agility of a startup and the stability of a global company
#LI-VC1
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
1
Customer Engagement Specialist
Sydney, New South Wales
RELX INC
Posted 18 days ago
Job Viewed
Job Description
About the Business
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Customer Engagement Specialist
Brisbane, Queensland
RELX INC
Posted 18 days ago
Job Viewed
Job Description
About the Business
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Customer Engagement Specialist
Melbourne, Victoria
RELX INC
Posted 18 days ago
Job Viewed
Job Description
About the Business
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We're looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You'll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
+ Build and strengthen relationships with client stakeholders and end users
+ Drive content and product usage and customer satisfaction
+ Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
+ Deliver tailored content and product training, and support for strategic account trials
+ Share customer insights and feedback to the business to inform content and product development
Requirements:
+ Tertiary qualified (legal and/or communications qualification preferred)
+ Prior experience in a customer-facing role preferably within legal software or subscription-based content products
+ Exceptional communication and stakeholder engagement skills
+ Strong commercial acumen with a customer-first mindset
+ Confidence delivering presentations, demonstrations and training sessions
+ Understanding of legal practitioner workflows and challenges
+ Experience working in a law firm, in-house legal, or legal knowledge team desirable
+ High level of emotional intelligence, resilience, and problem-solving skills
+ Collaborative and proactive approach with excellent time management
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Be part of a global leader in legal tech and innovation
+ Work with top-tier law firms, corporates, and government clients
+ Flexible working arrangements
+ Access to learning and development resources
+ Annual flu vaccinations
Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:
now and help shape the future of legal services by driving adoption of innovative solutions across Australia.
Thank you for your interest.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
4
Engagement Manager - ProServe
Melbourne, Victoria
Amazon
Posted 16 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) ANZ business, Modernization team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.
In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
As an experienced professional services program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
- Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes
- Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
- Experience in leading the delivery of IT projects with external customers or equivalent
- 5+ years of experience in cloud computing.
- Experience in project management of technical programs
Preferred Qualifications
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- 3+ years experience in a consulting role with proven experience in leading systems transformation initiatives.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) ANZ business, Modernization team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.
In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
As an experienced professional services program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
- Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes
- Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
- Experience in leading the delivery of IT projects with external customers or equivalent
- 5+ years of experience in cloud computing.
- Experience in project management of technical programs
Preferred Qualifications
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- 3+ years experience in a consulting role with proven experience in leading systems transformation initiatives.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Customer Engagement Associate - VIE Contract
Macquarie Park, New South Wales
Sanofi Group
Posted 9 days ago
Job Viewed
Job Description
**Customer Engagement Associate - VIE Contract**
+ Location: Australia, Macquarie Park
+ Target start date: 01/02/2026
iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.
**About the job**
_As_ **_Customer Engagement Associate VIE_** _within our Marketing team, you will primarily focus on driving face to face and digital engagement strategies for Sanofi's Campus platform in Australia and New Zealand, with a strong focus on supporting Go-To-Market (GTM) initiatives._
_You will create active and vibrant campaigns for our Health Care Professional community in order to generate high levels of user engagement and interaction, while supporting the Pneumo, Meninge and Endemic Diseases (PMED) franchise's objectives in vaccine awareness, education, and product launches in these markets. Ready to get started?_
_The PMED franchise is a vital component of Sanofi's Vaccines business unit. PMED focuses on developing and delivering critical vaccines to prevent pneumococcal diseases, meningococcal infections, and travel diseases. Our goal is to protect individuals and communities from these serious health threats through innovative vaccination solutions and improved access to immunization across Korea, Australia and New Zealand._
**About Sanofi**
_We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives._
**Main responsibilities:**
+ Support the execution of the PMED 2025 brand strategy and key tactics and associated assets, patient information, assets for the field force, social media campaigns.
+ Coordinate all activities related to travel vaccine domestic and international conferences.
+ Lead the development and implementation of digital engagement strategies for Sanofi's Campus platform in Australia and New Zealand, and its associated sibling public website VaccineHub.
+ Analyse user behaviour and engagement metrics to continuously improve the Campus experience and use data-driven insights to refine strategies and support PMED initiatives in vaccine advocacy.
+ Collaborate with HQ teams to ensure alignment with global digital strategies and best practices; with local GTMC (Go-to-Market Capabilities) functions to leverage standardized processes and tools for optimal market execution; and partner with medical teams to ensure scientific accuracy and compliance in all digital communications.
**About you**
**Experience** :
+ Experience with content management systems and digital engagement platforms.
+ Experience in developing or supporting Go-To-Market strategies in a digital context.
+ Knowledge of the healthcare or pharmaceutical industry would be a plus.
**Soft and Technical skills:**
+ Strong understanding of digital marketing principles and best practices.
+ Excellent written and verbal communication skills in English.
+ Proficiency in digital analytics tools and social media platforms.
+ Creative mindset with the ability to generate innovative ideas for engagement.
+ Strong project management and organizational skills.
+ Ability to work independently and as part of a team in a fast-paced environment.
**Education** :
+ Bachelor's degree in Marketing, Digital Communications, or related field.
**Languages** :
+ Fluent English (written and verbal).
**Why choose us?**
+ Be part of a pioneering biopharma company where patient insights shape drug development.
+ Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.
+ Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams.
+ Be part of a company that believes in the future with significant investment annually in manufacturing innovation.
+ Help create sustainable vaccine solutions, from reducing carbon emissions in production to increasing global access to life-saving immunizations.
+ Gain hands-on experience in state-of-the-art digital and AI-powered manufacturing facilities, where you can be part of industry-leading advancements.
+ Share knowledge with leading scientists, engineers, and experts in a purpose-driven community dedicated to protecting millions worldwide.
iMove is a unique program tailored for European youth interested in challenging themselves with meaningful assignments across the globe. At Sanofi we have a strong ambition to invest in young talents who will drive the success of Sanofi tomorrow.
Sanofi's Work Abroad Program, iMove, offers jobs-assignments with actual responsibilities and a perspective to grow. We provide those opportunities in various functions such as: marketing, finance, regulatory, supply chain, clinical trials, production, etc. and in more than 40 countries. Sanofi unites people who are passionate about solving healthcare needs across the world. Joining our iMove Work Abroad Program is a unique opportunity to make a difference through your work.
#LI-EUR
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
+ Location: Australia, Macquarie Park
+ Target start date: 01/02/2026
iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.
**About the job**
_As_ **_Customer Engagement Associate VIE_** _within our Marketing team, you will primarily focus on driving face to face and digital engagement strategies for Sanofi's Campus platform in Australia and New Zealand, with a strong focus on supporting Go-To-Market (GTM) initiatives._
_You will create active and vibrant campaigns for our Health Care Professional community in order to generate high levels of user engagement and interaction, while supporting the Pneumo, Meninge and Endemic Diseases (PMED) franchise's objectives in vaccine awareness, education, and product launches in these markets. Ready to get started?_
_The PMED franchise is a vital component of Sanofi's Vaccines business unit. PMED focuses on developing and delivering critical vaccines to prevent pneumococcal diseases, meningococcal infections, and travel diseases. Our goal is to protect individuals and communities from these serious health threats through innovative vaccination solutions and improved access to immunization across Korea, Australia and New Zealand._
**About Sanofi**
_We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives._
**Main responsibilities:**
+ Support the execution of the PMED 2025 brand strategy and key tactics and associated assets, patient information, assets for the field force, social media campaigns.
+ Coordinate all activities related to travel vaccine domestic and international conferences.
+ Lead the development and implementation of digital engagement strategies for Sanofi's Campus platform in Australia and New Zealand, and its associated sibling public website VaccineHub.
+ Analyse user behaviour and engagement metrics to continuously improve the Campus experience and use data-driven insights to refine strategies and support PMED initiatives in vaccine advocacy.
+ Collaborate with HQ teams to ensure alignment with global digital strategies and best practices; with local GTMC (Go-to-Market Capabilities) functions to leverage standardized processes and tools for optimal market execution; and partner with medical teams to ensure scientific accuracy and compliance in all digital communications.
**About you**
**Experience** :
+ Experience with content management systems and digital engagement platforms.
+ Experience in developing or supporting Go-To-Market strategies in a digital context.
+ Knowledge of the healthcare or pharmaceutical industry would be a plus.
**Soft and Technical skills:**
+ Strong understanding of digital marketing principles and best practices.
+ Excellent written and verbal communication skills in English.
+ Proficiency in digital analytics tools and social media platforms.
+ Creative mindset with the ability to generate innovative ideas for engagement.
+ Strong project management and organizational skills.
+ Ability to work independently and as part of a team in a fast-paced environment.
**Education** :
+ Bachelor's degree in Marketing, Digital Communications, or related field.
**Languages** :
+ Fluent English (written and verbal).
**Why choose us?**
+ Be part of a pioneering biopharma company where patient insights shape drug development.
+ Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.
+ Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams.
+ Be part of a company that believes in the future with significant investment annually in manufacturing innovation.
+ Help create sustainable vaccine solutions, from reducing carbon emissions in production to increasing global access to life-saving immunizations.
+ Gain hands-on experience in state-of-the-art digital and AI-powered manufacturing facilities, where you can be part of industry-leading advancements.
+ Share knowledge with leading scientists, engineers, and experts in a purpose-driven community dedicated to protecting millions worldwide.
iMove is a unique program tailored for European youth interested in challenging themselves with meaningful assignments across the globe. At Sanofi we have a strong ambition to invest in young talents who will drive the success of Sanofi tomorrow.
Sanofi's Work Abroad Program, iMove, offers jobs-assignments with actual responsibilities and a perspective to grow. We provide those opportunities in various functions such as: marketing, finance, regulatory, supply chain, clinical trials, production, etc. and in more than 40 countries. Sanofi unites people who are passionate about solving healthcare needs across the world. Joining our iMove Work Abroad Program is a unique opportunity to make a difference through your work.
#LI-EUR
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
This advertiser has chosen not to accept applicants from your region.
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6
Sr. Director, Physician Engagement & Strategic Programs
Edwards Lifesciences
Posted 11 days ago
Job Viewed
Job Description
Patients are at the heart of everything we do. As part of our Medical Affairs team, you'll foster internal and external collaboration to generate and disseminate evidence-based clinical practices to help impact patient lives and advance the quality of care. Your scientific curiosity and passion for patients will help us grow our reach and develop innovative solutions for people fighting cardiovascular disease.
**How you'll make an impact:**
Instrumental in shaping and advancing physician engagement strategies, education platforms, and strategic initiatives aimed at elevating structural heart interventions across a diverse and complex regional landscape of JAPAC. The leader will promote physician partnerships, and shape and drive innovative strategic programs that support clinical adoption, guideline evolution, and long-term growth of transcatheter and minimally invasive therapies for structural heart diseases encompassing all Edwards business units.
**Physician Engagement and Thought Leadership:**
+ Lead JAPAC-wide physician engagement strategies to strengthen our medical credibility and trust among cardiologists, surgeons, and other key stakeholder specialties.
+ Identify and build long-term relationships with Key Opinion Leaders, professional societies, and leading academic centers to advance Edwards strategic goals, foster advocacy and drive therapy awareness.
+ Serve as a trusted liaison between the organization and the physician community, ensuring feedback provided informs innovation, training, and strategy.
+ Champion clinical dialogue that fuels therapy innovation and best-in-class adoption.
**Strategic Programs Development and Leadership:**
+ Lead the conception, implementation, and oversight of regional strategic medical programs to advance structural heart interventions.
+ Design and implement programs that support early and expanded access, including centers of excellence, training platforms, proctoring and multidisciplinary education initiatives.
+ Collaborate with global and regional stakeholders to tailor and localize existing or new strategic programs that account for regional clinical, regulatory, and healthcare system nuances and cultural needs across diverse JAPAC markets.
**Screening, Medical Education and Clinical Training Excellence**
+ Lead the development and implementation of a regional image screening hub for JAPAC, including the strategic design, operational setup, cross-functional coordination, and regulatory alignment to establish a high-performing center of excellence that supports scalable clinical imaging workflows across the business unites and the region.
+ Drive the development and delivery of world-class educational programs for Transcatheter Aortic Valve Replacement, Transcatheter Mitral and Tricuspid Therapies, and surgical heart valve solutions.
+ Guide physician proctorship, case observation models, and scientific curriculum in alignment with local capabilities and global standards.
+ Support continuous upskilling of existing proctors and other educators to reinforce Edwards structural heart skills leadership in every physician interaction.
**Cross-Functional Collaboration and Market Enablement:**
+ Partner with Marketing, Commercial, and Public Affairs teams to ensure alignment with business strategy and market access goals.
+ Provide regional expertise to support new product launches, indication expansion, and post-market engagement efforts.
+ Represent the JAPAC region in global forums to ensure the voice of the region is reflected in global strategy
**Governance & Compliance:**
+ Ensure that all physician engagement and programs are conducted in compliance with corporate policies, regional regulations, and ethical standards.
+ Monitor the evolving external landscape to adapt strategies proactively.
+ Uphold the highest standards of ethics, compliance, and governance in all medical affairs activities.
**What you'll need (Required):**
+ Bachelor or Master Degree in Health Sciences, 10 years of relevant experience in leadership role in the cardiovascular device or healthcare industry
+ Demonstrated track record in people management
+ Deep knowledge and passion for structural heart disease, transcatheter interventions, and the evolving therapeutic landscape.
+ Proven success in physician engagement across culturally diverse markets and in leading regional strategic initiatives.
+ Proven track record and demonstrated excellence in developing and maintaining relationships with internal and external stakeholders, and in cross-functional leadership, stakeholder influence, and matrix navigation.
+ Experience working across healthcare systems in Asia-Pacific, with strong understanding of local clinical and regulatory dynamics.
+ Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives.
+ Proven successful project management leadership skills
+ Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
+ Cross cultural experience and experience in one of the key markets of the JAPAC Region
+ Expert understanding of regional & business strategy, competitive landscape, regulatory environment, and clinical data with extensive and detailed knowledge of company allowing for innovative concepts and promoting new ideas
+ Dedicated to quality client service and pro-active and responsive to client needs
+ Expert understanding of cardiovascular diseases and therapies
+ Demonstrated ability to build and direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
+ Strict attention to detail
+ Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
+ Ability to work and excel within a diverse, complex, cross cultural, fast-paced, dynamic, and constantly changing work environment
+ Interacts internally and externally with senior level management, requiring negotiation of extremely critical matters; influences policymaking
+ Develop peer, cross functional and cross regional / business relationships to maximize best practice sharing and team effectiveness
+ Develop relationships and leverage them to influence change
+ Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
**What else we look for (Preferred):**
+ Bilingual/Multi-lingual capabilities in key Asian languages (e.g. Japanese, Mandarin) are a plus.
**How you'll make an impact:**
Instrumental in shaping and advancing physician engagement strategies, education platforms, and strategic initiatives aimed at elevating structural heart interventions across a diverse and complex regional landscape of JAPAC. The leader will promote physician partnerships, and shape and drive innovative strategic programs that support clinical adoption, guideline evolution, and long-term growth of transcatheter and minimally invasive therapies for structural heart diseases encompassing all Edwards business units.
**Physician Engagement and Thought Leadership:**
+ Lead JAPAC-wide physician engagement strategies to strengthen our medical credibility and trust among cardiologists, surgeons, and other key stakeholder specialties.
+ Identify and build long-term relationships with Key Opinion Leaders, professional societies, and leading academic centers to advance Edwards strategic goals, foster advocacy and drive therapy awareness.
+ Serve as a trusted liaison between the organization and the physician community, ensuring feedback provided informs innovation, training, and strategy.
+ Champion clinical dialogue that fuels therapy innovation and best-in-class adoption.
**Strategic Programs Development and Leadership:**
+ Lead the conception, implementation, and oversight of regional strategic medical programs to advance structural heart interventions.
+ Design and implement programs that support early and expanded access, including centers of excellence, training platforms, proctoring and multidisciplinary education initiatives.
+ Collaborate with global and regional stakeholders to tailor and localize existing or new strategic programs that account for regional clinical, regulatory, and healthcare system nuances and cultural needs across diverse JAPAC markets.
**Screening, Medical Education and Clinical Training Excellence**
+ Lead the development and implementation of a regional image screening hub for JAPAC, including the strategic design, operational setup, cross-functional coordination, and regulatory alignment to establish a high-performing center of excellence that supports scalable clinical imaging workflows across the business unites and the region.
+ Drive the development and delivery of world-class educational programs for Transcatheter Aortic Valve Replacement, Transcatheter Mitral and Tricuspid Therapies, and surgical heart valve solutions.
+ Guide physician proctorship, case observation models, and scientific curriculum in alignment with local capabilities and global standards.
+ Support continuous upskilling of existing proctors and other educators to reinforce Edwards structural heart skills leadership in every physician interaction.
**Cross-Functional Collaboration and Market Enablement:**
+ Partner with Marketing, Commercial, and Public Affairs teams to ensure alignment with business strategy and market access goals.
+ Provide regional expertise to support new product launches, indication expansion, and post-market engagement efforts.
+ Represent the JAPAC region in global forums to ensure the voice of the region is reflected in global strategy
**Governance & Compliance:**
+ Ensure that all physician engagement and programs are conducted in compliance with corporate policies, regional regulations, and ethical standards.
+ Monitor the evolving external landscape to adapt strategies proactively.
+ Uphold the highest standards of ethics, compliance, and governance in all medical affairs activities.
**What you'll need (Required):**
+ Bachelor or Master Degree in Health Sciences, 10 years of relevant experience in leadership role in the cardiovascular device or healthcare industry
+ Demonstrated track record in people management
+ Deep knowledge and passion for structural heart disease, transcatheter interventions, and the evolving therapeutic landscape.
+ Proven success in physician engagement across culturally diverse markets and in leading regional strategic initiatives.
+ Proven track record and demonstrated excellence in developing and maintaining relationships with internal and external stakeholders, and in cross-functional leadership, stakeholder influence, and matrix navigation.
+ Experience working across healthcare systems in Asia-Pacific, with strong understanding of local clinical and regulatory dynamics.
+ Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives.
+ Proven successful project management leadership skills
+ Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
+ Cross cultural experience and experience in one of the key markets of the JAPAC Region
+ Expert understanding of regional & business strategy, competitive landscape, regulatory environment, and clinical data with extensive and detailed knowledge of company allowing for innovative concepts and promoting new ideas
+ Dedicated to quality client service and pro-active and responsive to client needs
+ Expert understanding of cardiovascular diseases and therapies
+ Demonstrated ability to build and direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
+ Strict attention to detail
+ Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
+ Ability to work and excel within a diverse, complex, cross cultural, fast-paced, dynamic, and constantly changing work environment
+ Interacts internally and externally with senior level management, requiring negotiation of extremely critical matters; influences policymaking
+ Develop peer, cross functional and cross regional / business relationships to maximize best practice sharing and team effectiveness
+ Develop relationships and leverage them to influence change
+ Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
**What else we look for (Preferred):**
+ Bilingual/Multi-lingual capabilities in key Asian languages (e.g. Japanese, Mandarin) are a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Engagement Manager: Product Management, AWS Professional Services
Sydney, New South Wales
Amazon
Posted 17 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement
Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leading complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks.
- Setting a vision for the product and delivery, making data-driven decisions to balance customer requirements, technical feasibility, and project timelines while managing multiple stakeholder expectations across customer organizations.
- Developing and executing comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met.
- Enabling customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle.
- Leveraging Amazon's product management and development mechanisms to drive change that empowers our customers to deliver more effectively.
This is a role for someone who wants to bring their product and technical expertise to a space with opportunity to deliver innovation.
A day in the life
As a Senior Engagement Manager at AWS Professional Services, you'll lead complex technical implementations for our enterprise customers while ensuring solution quality through AWS frameworks like Cloud Adoption Framework, Well-Architected Framework, and Global Delivery Framework. Your day involves managing project timelines and risks, conducting technical deep-dives with development teams, and steering architectural decisions. You'll balance hands-on technical leadership with project management activities - from running daily stand-ups and sprint planning sessions to facilitating solution design workshops and architectural reviews. You'll coach customers on product management best practices, influencing customer stakeholders and driving the product vision and roadmap for how customers build their products. You will lead complex engagements across diverse customers to prioritize roadmap features, coaching and spearheading the definition of new capabilities through product and technical design documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations. You work backwards from the customer, dive deep into data to understand the issues, and drive product development to deliver collaboratively with your teams and partners.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve
Basic Qualifications
- Product/Program Management experience leading and delivering enterprise-level IT engagements in IT Professional Services or consulting organization supporting Fortune 500 customers.
- Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects
- Experience applying delivery frameworks and methodologies
- Experience in delivering presentations, communications (oral & written), and relationship building skills, across all levels of management.
Preferred Qualifications
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Knowledge of cloud migration and application modernization leveraging cloud native services
- Knowledge of Agile and Product development methodologies
- Proven record of complex and creative problem-solving
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement
Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leading complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks.
- Setting a vision for the product and delivery, making data-driven decisions to balance customer requirements, technical feasibility, and project timelines while managing multiple stakeholder expectations across customer organizations.
- Developing and executing comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met.
- Enabling customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle.
- Leveraging Amazon's product management and development mechanisms to drive change that empowers our customers to deliver more effectively.
This is a role for someone who wants to bring their product and technical expertise to a space with opportunity to deliver innovation.
A day in the life
As a Senior Engagement Manager at AWS Professional Services, you'll lead complex technical implementations for our enterprise customers while ensuring solution quality through AWS frameworks like Cloud Adoption Framework, Well-Architected Framework, and Global Delivery Framework. Your day involves managing project timelines and risks, conducting technical deep-dives with development teams, and steering architectural decisions. You'll balance hands-on technical leadership with project management activities - from running daily stand-ups and sprint planning sessions to facilitating solution design workshops and architectural reviews. You'll coach customers on product management best practices, influencing customer stakeholders and driving the product vision and roadmap for how customers build their products. You will lead complex engagements across diverse customers to prioritize roadmap features, coaching and spearheading the definition of new capabilities through product and technical design documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations. You work backwards from the customer, dive deep into data to understand the issues, and drive product development to deliver collaboratively with your teams and partners.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve
Basic Qualifications
- Product/Program Management experience leading and delivering enterprise-level IT engagements in IT Professional Services or consulting organization supporting Fortune 500 customers.
- Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects
- Experience applying delivery frameworks and methodologies
- Experience in delivering presentations, communications (oral & written), and relationship building skills, across all levels of management.
Preferred Qualifications
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Knowledge of cloud migration and application modernization leveraging cloud native services
- Knowledge of Agile and Product development methodologies
- Proven record of complex and creative problem-solving
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Engagement Manager - Data Analytics & GenAI, Public Sector Professional Services - Data Analytics
Sydney, New South Wales
Amazon
Posted 19 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) ANZ business, Data Analytics and GenAI team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.
In this role you will combine strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
As a professional services engagement manager, you will be responsible for:
- Leading and managing cloud implementation projects
- Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
- Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes
- Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- Experience leading cloud technology projects, ideally in the space of Data Analytics and GenAI.
Preferred Qualifications
- 5+ years of IT implementation experience
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) ANZ business, Data Analytics and GenAI team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.
In this role you will combine strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
As a professional services engagement manager, you will be responsible for:
- Leading and managing cloud implementation projects
- Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
- Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes
- Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- Experience leading cloud technology projects, ideally in the space of Data Analytics and GenAI.
Preferred Qualifications
- 5+ years of IT implementation experience
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
9