37 End User Support jobs in Australia
End User Support Representative
Canberra, Australian Capital Territory
Leidos
Posted 8 days ago
Job Viewed
Job Description
**Description**
+ We're a 'Family Friendly' certifiedworkplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.
Our End User Services team deliver IT support to our Australian workforce. Leidos supports a technically diverse environment, supporting a wide range of hardware, software, and network services.
**Responsibilities**
+ Provide hands-on support for desktops, laptops, printers, telephony, video conferencing, and basic networking issues.
+ Collaborate with Service Desk and Infrastructure teams to ensure seamless delivery of IT services.
+ Troubleshoot and resolve issues within the Standard Operating Environment (SOE), offering technical guidance where needed.
+ Conduct local testing of operating system upgrades, new peripherals, and workstation models for compatibility.
+ Document solutions and coach team members to address knowledge gaps and improve
**What** **You'll** **Bring to Make** **An** **Impact**
+ Demonstrated experience troubleshooting Windows domains and networks in a corporate environment.
+ Proven skills in client hardware/software deployment and support, including SCCM (highly desirable).
+ Moderate understanding and application of technical principles in IT support, ideally within engineering or defence sectors.
+ Intermediate proficiency in Microsoft Office and other relevant software applications. Experience with AI applications (Copilot) would be beneficial.
+ Relevant certifications such as ITIL or Microsoft (highly desirable); must be an Australian Citizen eligible for security clearance.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and_ _hold a_ _n_ _NV-1 or greater security clearance_ _. _
**Di** **verse** **Team Members** **, Shared** **Values** **and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives d_ _riving innovation._ _Inclusion is at the heart of our culture and is one of our core values_ _._ _I_ _t's_ _about creating a_ _workplace_ _where everyone_ _can do important work,_ _feels_ _welcome, valued_ _, and_ _respected, and has equal access to opportunities to thrive._ _Paul Chase - Chief Executive_ _,_ _Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process -Interviewsandbackground checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss anyadditional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ We're a 'Family Friendly' certifiedworkplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.
Our End User Services team deliver IT support to our Australian workforce. Leidos supports a technically diverse environment, supporting a wide range of hardware, software, and network services.
**Responsibilities**
+ Provide hands-on support for desktops, laptops, printers, telephony, video conferencing, and basic networking issues.
+ Collaborate with Service Desk and Infrastructure teams to ensure seamless delivery of IT services.
+ Troubleshoot and resolve issues within the Standard Operating Environment (SOE), offering technical guidance where needed.
+ Conduct local testing of operating system upgrades, new peripherals, and workstation models for compatibility.
+ Document solutions and coach team members to address knowledge gaps and improve
**What** **You'll** **Bring to Make** **An** **Impact**
+ Demonstrated experience troubleshooting Windows domains and networks in a corporate environment.
+ Proven skills in client hardware/software deployment and support, including SCCM (highly desirable).
+ Moderate understanding and application of technical principles in IT support, ideally within engineering or defence sectors.
+ Intermediate proficiency in Microsoft Office and other relevant software applications. Experience with AI applications (Copilot) would be beneficial.
+ Relevant certifications such as ITIL or Microsoft (highly desirable); must be an Australian Citizen eligible for security clearance.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and_ _hold a_ _n_ _NV-1 or greater security clearance_ _. _
**Di** **verse** **Team Members** **, Shared** **Values** **and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives d_ _riving innovation._ _Inclusion is at the heart of our culture and is one of our core values_ _._ _I_ _t's_ _about creating a_ _workplace_ _where everyone_ _can do important work,_ _feels_ _welcome, valued_ _, and_ _respected, and has equal access to opportunities to thrive._ _Paul Chase - Chief Executive_ _,_ _Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process -Interviewsandbackground checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss anyadditional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
0
End User Support Analyst
Canberra, Australian Capital Territory
Leidos
Posted 11 days ago
Job Viewed
Job Description
**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Are you looking to Launch your career in Cyber Security?
In this End User Support Analyst role, you will be able to build your cyber skill set in this new business program.
The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).*
This is more than a support role-it's a launchpad into cybersecurity with supported development and hands-on experience in the real world.
**In this role, you will learn:**
+ Provide IT support via phone, walk-up service, and ticketing system
+ Assist with TechBar operations and face-to-face user support
+ Troubleshoot devices and resolve common hardware/software issues
+ Support and educate users on IT systems and tools
+ Deliver AV troubleshooting and VIP support as needed
**What you will bring:**
+ Passion for cyber security within the broader IT support landscape
+ Strong communication and teamwork skills, with a user-focused approach
+ Willingness to learn and assist across diverse support functions
_This role does require the successful applicant to be an Australian Citizen and_ _be willing to obtain an NV1_ _level security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
_* s.27 of the Discrimination Act 1991 (ACT) / s.105 of the Anti-Discrimination Act 1991 (Qld) / s.65 of the Equal Opportunity Act 1984 (SA) / s.12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)._
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Are you looking to Launch your career in Cyber Security?
In this End User Support Analyst role, you will be able to build your cyber skill set in this new business program.
The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).*
This is more than a support role-it's a launchpad into cybersecurity with supported development and hands-on experience in the real world.
**In this role, you will learn:**
+ Provide IT support via phone, walk-up service, and ticketing system
+ Assist with TechBar operations and face-to-face user support
+ Troubleshoot devices and resolve common hardware/software issues
+ Support and educate users on IT systems and tools
+ Deliver AV troubleshooting and VIP support as needed
**What you will bring:**
+ Passion for cyber security within the broader IT support landscape
+ Strong communication and teamwork skills, with a user-focused approach
+ Willingness to learn and assist across diverse support functions
_This role does require the successful applicant to be an Australian Citizen and_ _be willing to obtain an NV1_ _level security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
_* s.27 of the Discrimination Act 1991 (ACT) / s.105 of the Anti-Discrimination Act 1991 (Qld) / s.65 of the Equal Opportunity Act 1984 (SA) / s.12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)._
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
1
User Support - Buy-side Order Management System (AIM) Support Specialist - Sydney
Sydney, New South Wales
Bloomberg
Posted 2 days ago
Job Viewed
Job Description
User Support - Buy-side Order Management System (AIM) Support Specialist - Sydney
Location
Sydney
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
As part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.
**What's the role?**
The Sydney Analytics teams are aligned to our industry leading Buy-side Order Management Solutions (AIM) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations. As part of the team you'll provide exceptional customer support to our clients using our AIM Buy-side OMS products. Here you will continue to build your knowledge on the industry, OMS functionality and Bloomberg terminal.
Being part of the team means you'll be providing solutions to help service our existing clients as well as on-boarding new clients. You'll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions. You will have an adaptable approach, providing outstanding customer service.
There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team, or progressing into an Enterprise Relationship Support role.
We'll trust you to provide expertise in the 3 core areas below:
Client Service - At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders.
Product and Domain Expertise - You'll know your customers' business, our competitors, and Bloomberg's product offerings. Keeping up to date with market trends while understanding the impact on our clients is essential. You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team.
Business Impact - This is the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering. You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance.
**You'll need to have:**
+ 3+ years experience in a Financial Services or Financial Technology organization
+ Minimum 1 year of experience in supporting or using order management or electronic trading systems
+ Knowledge of buy-side markets and an understanding of the full trade life cycle
+ Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)
+ The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills
+ Excellent customer service skills
+ Ability to assist with product testing and project management work
+ Demonstrated continuous career growth within an organization
+ Strong presentation and communication skills in English
**We would love to see:**
+ Knowledge of connectivity protocols such as FIX, TNP, XML
+ Interest in technology and coding skills
+ Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to browse this:
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
Sydney
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
As part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.
**What's the role?**
The Sydney Analytics teams are aligned to our industry leading Buy-side Order Management Solutions (AIM) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations. As part of the team you'll provide exceptional customer support to our clients using our AIM Buy-side OMS products. Here you will continue to build your knowledge on the industry, OMS functionality and Bloomberg terminal.
Being part of the team means you'll be providing solutions to help service our existing clients as well as on-boarding new clients. You'll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions. You will have an adaptable approach, providing outstanding customer service.
There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team, or progressing into an Enterprise Relationship Support role.
We'll trust you to provide expertise in the 3 core areas below:
Client Service - At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders.
Product and Domain Expertise - You'll know your customers' business, our competitors, and Bloomberg's product offerings. Keeping up to date with market trends while understanding the impact on our clients is essential. You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team.
Business Impact - This is the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering. You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance.
**You'll need to have:**
+ 3+ years experience in a Financial Services or Financial Technology organization
+ Minimum 1 year of experience in supporting or using order management or electronic trading systems
+ Knowledge of buy-side markets and an understanding of the full trade life cycle
+ Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)
+ The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills
+ Excellent customer service skills
+ Ability to assist with product testing and project management work
+ Demonstrated continuous career growth within an organization
+ Strong presentation and communication skills in English
**We would love to see:**
+ Knowledge of connectivity protocols such as FIX, TNP, XML
+ Interest in technology and coding skills
+ Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to browse this:
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
2
Desktop Support Analyst
South Brisbane, Queensland
Stantec
Posted 13 days ago
Job Viewed
Job Description
Desktop Support Analyst - ( KY )
**Description**
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**About Stantec**
The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health, Employee Assistance Program and Wellbeing Programs
* Service Recognition Awards
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 12, 2025, 8:47:06 PM
**Req ID:** KY
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
**Description**
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**About Stantec**
The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health, Employee Assistance Program and Wellbeing Programs
* Service Recognition Awards
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 12, 2025, 8:47:06 PM
**Req ID:** KY
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
3
Desktop Support Engineer
Scoresby, Victoria
ThermoFisher Scientific
Posted 18 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Description - IT Desktop Support Engineer**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
Located at our Scoresby site in Victoria, this position assists the Australian and New Zealand enterprise and works closely with IT teams at regional and global levels.
**About the Role:**
As a Frontline IT Support Specialist, your role will involve ensuring efficient performance of systems, networks, and devices across the ANZ business. You will work closely with IT teams at various levels - from regional to global- handling onboarding/offboarding processes and improving IT infrastructure.
**What You'll Do:**
+ Function as the key contact for IT issues at the Scoresby site and across ANZ.
+ Provide adaptable and proactive support to minimize downtime for users.
+ Handle IT aspects of user onboarding and offboarding, ensuring accounts, devices, and access are provisioned or revoked on time.
+ Configure, install, and maintain PCs, laptops, printers, phones, and network hardware.
+ Monitor and maintain IT asset records, ensuring accuracy of the asset management system.
+ Support server/system administration tasks and liaise with vendors for upgrades or fixes.
+ Lead IT induction for new staff and deliver excellent day-one IT experience.
+ Handle access management, file permissions, Active Directory groups, and distribution lists.
+ Maintain documentation, system records, and change control logs.
+ Assist IT projects, system upgrades, and network improvements for APAC and global teams.
+ Call out and partner with Level 3/global IT colleagues on complex issues.
+ Collaborate with external vendors (e.g. Fujitsu, Dell, Upstream, mobile carriers) to enhance infrastructure.
+ Participate in critical system failure responses and after-hours support when required.
**Keys to Success:**
**Education**
+ Tertiary qualification in Information Technology or related field.
+ ITIL certification preferred.
**Experience**
+ Solid experience supporting Office 365 and end-user computing environments.
+ Hands-on experience with desktop, laptop, mobile, and network hardware.
+ Prior exposure to ticketing systems (ServiceNow experience highly regarded)
**Knowledge, Skills, Abilities**
+ Strong problem-solving and issue resolution abilities.
+ Good communication and interpersonal abilities, with confidence supporting staff at all levels.
+ Ability to handle ambitious priorities and meet deadlines.
+ Collaborative approach to work optimally across local, regional, and global teams.
+ Adaptable and willing to support business needs outside of core hours if required.
**Physical Requirements / Work Environment**
+ Onsite presence at the Scoresby site is required to provide hands-on IT support.
+ Participation in on-call work may be required in line with company policy.
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Description - IT Desktop Support Engineer**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
Located at our Scoresby site in Victoria, this position assists the Australian and New Zealand enterprise and works closely with IT teams at regional and global levels.
**About the Role:**
As a Frontline IT Support Specialist, your role will involve ensuring efficient performance of systems, networks, and devices across the ANZ business. You will work closely with IT teams at various levels - from regional to global- handling onboarding/offboarding processes and improving IT infrastructure.
**What You'll Do:**
+ Function as the key contact for IT issues at the Scoresby site and across ANZ.
+ Provide adaptable and proactive support to minimize downtime for users.
+ Handle IT aspects of user onboarding and offboarding, ensuring accounts, devices, and access are provisioned or revoked on time.
+ Configure, install, and maintain PCs, laptops, printers, phones, and network hardware.
+ Monitor and maintain IT asset records, ensuring accuracy of the asset management system.
+ Support server/system administration tasks and liaise with vendors for upgrades or fixes.
+ Lead IT induction for new staff and deliver excellent day-one IT experience.
+ Handle access management, file permissions, Active Directory groups, and distribution lists.
+ Maintain documentation, system records, and change control logs.
+ Assist IT projects, system upgrades, and network improvements for APAC and global teams.
+ Call out and partner with Level 3/global IT colleagues on complex issues.
+ Collaborate with external vendors (e.g. Fujitsu, Dell, Upstream, mobile carriers) to enhance infrastructure.
+ Participate in critical system failure responses and after-hours support when required.
**Keys to Success:**
**Education**
+ Tertiary qualification in Information Technology or related field.
+ ITIL certification preferred.
**Experience**
+ Solid experience supporting Office 365 and end-user computing environments.
+ Hands-on experience with desktop, laptop, mobile, and network hardware.
+ Prior exposure to ticketing systems (ServiceNow experience highly regarded)
**Knowledge, Skills, Abilities**
+ Strong problem-solving and issue resolution abilities.
+ Good communication and interpersonal abilities, with confidence supporting staff at all levels.
+ Ability to handle ambitious priorities and meet deadlines.
+ Collaborative approach to work optimally across local, regional, and global teams.
+ Adaptable and willing to support business needs outside of core hours if required.
**Physical Requirements / Work Environment**
+ Onsite presence at the Scoresby site is required to provide hands-on IT support.
+ Participation in on-call work may be required in line with company policy.
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
4
Leader, Apple Help Desk
North Sydney, New South Wales
Cisco
Posted 14 days ago
Job Viewed
Job Description
Leader, Apple Help Desk
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
This advertiser has chosen not to accept applicants from your region.
5
End User Computing (EUC) Field Support Specialist
Brisbane, Queensland
Cognizant
Posted 17 days ago
Job Viewed
Job Description
**About the role**
As an **End User Computing (EUC) Field Support Specialist** , you will make an impact by delivering hands-on technical support for end-user devices and software across the enterprise. You will be a valued member of the **IT Infrastructure Services** team and work collaboratively with service desk teams, infrastructure engineers, and external vendors to ensure seamless user experiences.
**In this role, you will:**
+ Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, printers, and other end-user equipment.
+ Perform IMACD (Install, Move, Add, Change, De-install) services for IT hardware and software.
+ Provide onsite support for audiovisual and collaboration technologies in meeting rooms and shared spaces.
+ Manage incidents and service requests in alignment with SLAs using ITSM tools like ServiceNow.
+ Maintain and update documentation and knowledge base articles to support efficient troubleshooting.
+ Coordinate with internal IT teams and external vendors to resolve complex technical issues.
+ Deliver high-quality, customer-focused support in a fast-paced enterprise environment.
**Work model:**
This is an **onsite** position requiring regular presence at a client office. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs.
_Note: The working arrangements for this role are accurate as of the date of posting and may change based on project or business requirements._
**What you need to have to be considered:**
+ Proven experience in end-user hardware and software support, including desktops, laptops, mobile devices, and printers.
+ Hands-on experience with IMACD services and AV/collaboration equipment.
+ Proficiency in ITSM platforms such as ServiceNow.
+ Familiarity with endpoint management tools like Microsoft Intune and SCCM.
+ Working knowledge of Active Directory and Group Policy Objects.
+ Strong troubleshooting and customer service skills in an enterprise environment.
**These will help you stand out:**
+ Certifications in IT support (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
+ Experience supporting Windows operating systems in large-scale environments.
+ Ability to work independently and manage multiple priorities.
+ Strong communication and documentation skills.
+ Experience coordinating with OEMs and third-party service providers.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
As an **End User Computing (EUC) Field Support Specialist** , you will make an impact by delivering hands-on technical support for end-user devices and software across the enterprise. You will be a valued member of the **IT Infrastructure Services** team and work collaboratively with service desk teams, infrastructure engineers, and external vendors to ensure seamless user experiences.
**In this role, you will:**
+ Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, printers, and other end-user equipment.
+ Perform IMACD (Install, Move, Add, Change, De-install) services for IT hardware and software.
+ Provide onsite support for audiovisual and collaboration technologies in meeting rooms and shared spaces.
+ Manage incidents and service requests in alignment with SLAs using ITSM tools like ServiceNow.
+ Maintain and update documentation and knowledge base articles to support efficient troubleshooting.
+ Coordinate with internal IT teams and external vendors to resolve complex technical issues.
+ Deliver high-quality, customer-focused support in a fast-paced enterprise environment.
**Work model:**
This is an **onsite** position requiring regular presence at a client office. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs.
_Note: The working arrangements for this role are accurate as of the date of posting and may change based on project or business requirements._
**What you need to have to be considered:**
+ Proven experience in end-user hardware and software support, including desktops, laptops, mobile devices, and printers.
+ Hands-on experience with IMACD services and AV/collaboration equipment.
+ Proficiency in ITSM platforms such as ServiceNow.
+ Familiarity with endpoint management tools like Microsoft Intune and SCCM.
+ Working knowledge of Active Directory and Group Policy Objects.
+ Strong troubleshooting and customer service skills in an enterprise environment.
**These will help you stand out:**
+ Certifications in IT support (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
+ Experience supporting Windows operating systems in large-scale environments.
+ Ability to work independently and manage multiple priorities.
+ Strong communication and documentation skills.
+ Experience coordinating with OEMs and third-party service providers.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Analyst
Melbourne, Victoria
RELX INC
Posted 9 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Analyst
Sydney, New South Wales
RELX INC
Posted 9 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Analyst
RELX INC
Posted 9 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
9