10 Engineering Analyst jobs in Australia
Process Improvement and Change Practitioner
Brisbane, Queensland
The Boeing Company
Posted 16 days ago
Job Viewed
Job Description
**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Australia's **Process Improvement and Change Practitioner** will provide essential support to the Global Trade Control (GTC) team and Boeing Australia's programs, by helping the business navigate process, workflow, tool and behavioural changes in alignment with trade control requirements eventuating from trade control reform _._ The is a **Brisbane** based role with a **hybrid work model.**
The GTC process improvement and change practitioner will require methodical attention to detail, working with GTC to identify, co-develop and implement business-wide process changes in support of our trade control compliance posture and ensure effective integration of changes in a complex organisational environment.
Spanning the analysis, design and implementation of process improvements, this role contributes to an uplift in Boeing Australia's trade control capabilities by identifying inefficiencies, recommending solutions, and supporting change initiatives that enable compliance and enhance customer satisfaction. The practitioner also plays a key role in change management, ensuring the successful adoption of new processes and practices.
**Key Responsibilities:**
Navigate the Regulatory and Organisational Environment
+ Develop an understanding of, and implement changes to, Boeing Australia's existing trade control processes, tools and workflows used to effect organizational compliance.
+ Work with GTC Manager and Trade Control Specialists to understand emerging requirements, as per legislative updates.
+ Work with cross-functional stakeholders to identify where GTC requirements and processes must be included / updated / considered in their processes, policies and tools.
Change Management Planning
+ Undertake impact analysis and stakeholder assessments.
+ Develop and implement change management plans that embed change and mitigate risk.
+ Undertake training needs assessments as required and develop, or facilitate the development of, training materials.
+ Prepare and coordinate the distribution of communication materials related to change initiatives, including updates and reports.
+ Maintain and update enduring GTC communications material, such as the GTC intranet and other resources.
+ Develop and participate in GTC change management processes to ensure appropriate governance of change.
Process Management and Improvement
+ Co-design processes, tools, workflows, guidance, command media to support the roll out and implementation of legislative and Enterprise changes across Boeing Australia and its programs.
+ Design and lead process and workflow improvements across the GTC team, to improve and create efficiencies.
+ Seek opportunities to integrate GTC processes with other departmental change management processes such as program and system baseline change management.
+ Support the development and implementation of process management strategies to enhance routine tasks and create capacity for ad-hoc projects.
Participate in Continuous Improvement
+ Engage in continuous improvement by aligning to best practices, applying lessons learnt and maturing the change management capability and GTC processes.
+ Support the implementation of feedback mechanisms to enhance GTC processes and future change management activities.
**Basic Qualifications (Required Skills/Experience)**
+ 3+ years' experience in change management
+ Strong organisational skills with ability to deliver and assist in managing multiple tasks and projects simultaneously.
+ Strong process development skills with the ability to create, document, and communicate processes in a clear and structured manner.
+ Excellent interpersonal skills, with a willingness to work collaboratively across teams and ability to create meaningful working relationships across disciplines.
+ Highly proficient communications skills with the ability to translate complex information into compelling communication including presentations, training material, internal news articles and other artefacts as required.
+ Australian citizen with the ability to meet defence security requirements.
**Preferred Qualifications (Desired Skills/Experience)**
+ Bachelor's degree in Business, Project Management, or a related field (or equivalent experience)
+ Ability to contextualise regulatory requirements for application in a complex organisation.
+ Certifications in change management, continuous improvement, project management (e.g., Prosci, Lean, PMP)
+ A keen interest in process management methodologies and tools
**About Us**
Boeing employs more than 3,000 talented people in Australia bringing the best of Boeing and industry together to deliver world-best capabilities and systems. We combine global expertise with local knowledge to support Australia's defence priorities and technological advancement. Join us, and you can build something better for yourself, for our customers and for the world:
+ Lead strategic, high-impact initiatives that shape the future of defence technology.
+ Engage in a culture that values innovation, ethical leadership, and continuous learning.
+ Benefit from flexible working arrangements, competitive remuneration, and comprehensive wellbeing programs.
+ Access global career development opportunities within Boeing's extensive network.
+ Join a diverse and inclusive workplace committed to empowering all employees.
We encourage candidates who meet most of the criteria and possess the foundational experience to apply and contribute to our mission.
**Benefits**
+ Cutting edge projects
+ Flexible working options
+ Competitive remuneration and incentive plan available
+ Discounts for health insurance, travel and accommodation
+ Salary packaging options
+ Health and wellbeing benefits
Applications for this position will be accepted until **Aug. 23, 2025**
**Export Control Details:** Non - US based job
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Australia's **Process Improvement and Change Practitioner** will provide essential support to the Global Trade Control (GTC) team and Boeing Australia's programs, by helping the business navigate process, workflow, tool and behavioural changes in alignment with trade control requirements eventuating from trade control reform _._ The is a **Brisbane** based role with a **hybrid work model.**
The GTC process improvement and change practitioner will require methodical attention to detail, working with GTC to identify, co-develop and implement business-wide process changes in support of our trade control compliance posture and ensure effective integration of changes in a complex organisational environment.
Spanning the analysis, design and implementation of process improvements, this role contributes to an uplift in Boeing Australia's trade control capabilities by identifying inefficiencies, recommending solutions, and supporting change initiatives that enable compliance and enhance customer satisfaction. The practitioner also plays a key role in change management, ensuring the successful adoption of new processes and practices.
**Key Responsibilities:**
Navigate the Regulatory and Organisational Environment
+ Develop an understanding of, and implement changes to, Boeing Australia's existing trade control processes, tools and workflows used to effect organizational compliance.
+ Work with GTC Manager and Trade Control Specialists to understand emerging requirements, as per legislative updates.
+ Work with cross-functional stakeholders to identify where GTC requirements and processes must be included / updated / considered in their processes, policies and tools.
Change Management Planning
+ Undertake impact analysis and stakeholder assessments.
+ Develop and implement change management plans that embed change and mitigate risk.
+ Undertake training needs assessments as required and develop, or facilitate the development of, training materials.
+ Prepare and coordinate the distribution of communication materials related to change initiatives, including updates and reports.
+ Maintain and update enduring GTC communications material, such as the GTC intranet and other resources.
+ Develop and participate in GTC change management processes to ensure appropriate governance of change.
Process Management and Improvement
+ Co-design processes, tools, workflows, guidance, command media to support the roll out and implementation of legislative and Enterprise changes across Boeing Australia and its programs.
+ Design and lead process and workflow improvements across the GTC team, to improve and create efficiencies.
+ Seek opportunities to integrate GTC processes with other departmental change management processes such as program and system baseline change management.
+ Support the development and implementation of process management strategies to enhance routine tasks and create capacity for ad-hoc projects.
Participate in Continuous Improvement
+ Engage in continuous improvement by aligning to best practices, applying lessons learnt and maturing the change management capability and GTC processes.
+ Support the implementation of feedback mechanisms to enhance GTC processes and future change management activities.
**Basic Qualifications (Required Skills/Experience)**
+ 3+ years' experience in change management
+ Strong organisational skills with ability to deliver and assist in managing multiple tasks and projects simultaneously.
+ Strong process development skills with the ability to create, document, and communicate processes in a clear and structured manner.
+ Excellent interpersonal skills, with a willingness to work collaboratively across teams and ability to create meaningful working relationships across disciplines.
+ Highly proficient communications skills with the ability to translate complex information into compelling communication including presentations, training material, internal news articles and other artefacts as required.
+ Australian citizen with the ability to meet defence security requirements.
**Preferred Qualifications (Desired Skills/Experience)**
+ Bachelor's degree in Business, Project Management, or a related field (or equivalent experience)
+ Ability to contextualise regulatory requirements for application in a complex organisation.
+ Certifications in change management, continuous improvement, project management (e.g., Prosci, Lean, PMP)
+ A keen interest in process management methodologies and tools
**About Us**
Boeing employs more than 3,000 talented people in Australia bringing the best of Boeing and industry together to deliver world-best capabilities and systems. We combine global expertise with local knowledge to support Australia's defence priorities and technological advancement. Join us, and you can build something better for yourself, for our customers and for the world:
+ Lead strategic, high-impact initiatives that shape the future of defence technology.
+ Engage in a culture that values innovation, ethical leadership, and continuous learning.
+ Benefit from flexible working arrangements, competitive remuneration, and comprehensive wellbeing programs.
+ Access global career development opportunities within Boeing's extensive network.
+ Join a diverse and inclusive workplace committed to empowering all employees.
We encourage candidates who meet most of the criteria and possess the foundational experience to apply and contribute to our mission.
**Benefits**
+ Cutting edge projects
+ Flexible working options
+ Competitive remuneration and incentive plan available
+ Discounts for health insurance, travel and accommodation
+ Salary packaging options
+ Health and wellbeing benefits
Applications for this position will be accepted until **Aug. 23, 2025**
**Export Control Details:** Non - US based job
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Director of Technical Support Engineering
Microsoft Corporation
Posted 17 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the **Customer Service & Support (CSS)** organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a **Director of Technical Support Engineering** , you will lead an organization with deep product knowledge that resolves customer technical issues. You will own the customer relationship from a support standpoint and enable your teams to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and improve your customer relationship management and leadership skills. You will develop deep technology industry knowledge and become adept at leading an organization of diverse teams.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**For Australia based roles - this position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.**
**Responsibilities**
- **People Management** : You lead teams of product experts that solve complex customer technical issues by practicing leadership principles, enabling a culture that drives accountability, and attracting/ retaining great people.
- **Response and Resolution:** You act as an escalation point for customer issues that are politically charged and with technical or financial complexity. You enable teams to effectively manage the customer relationship by removing roadblocks and helping prioritize technical issues at a global level.
- **Readiness** : You proactively analyze group readiness strategy and lead collaboration with global readiness, engineering and product teams to ensure your organization has the technical skills required to provide a great customer experience
- **Product/Process Improvement:** You drive the partnership with internal groups to ensure aggregated customer feedback is considered to influence and drive product quality improvements.
- **Business Integration:** You establish the engagement strategy to promote effective collaboration with other teams and organizations to enable a great customer experience.
- This is a director level position to **lead teams in APAC** delivering technical support for Threat Protection and Data Security products under Microsoft Security''s stack.
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 8+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 10+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
+ 5+ years of people management experience.
+ Experience managing technical support teams in high-complexity environments.
+ Proven ability to lead global, cross-functional teams, including hybrid onsite and outsourced models.
**Additional or preferred qualifications - the ideal applicant will have the below :**
+ 10+ years of operational excellence, delivery management, account management, sales, or vendor management experience o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 8+ years operational excellence, delivery management, account management, sales, or vendor management experienceo OR equivalent experience
+ 3+ years experience Managing Managers
+ Knowledge of the Cybersecurity domain, with focus on Threat Protection and Data Security.
+ ICS2 Certified in Cybersecurity and other certifications preferred.
**For Australia based roles - this position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the **Customer Service & Support (CSS)** organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a **Director of Technical Support Engineering** , you will lead an organization with deep product knowledge that resolves customer technical issues. You will own the customer relationship from a support standpoint and enable your teams to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and improve your customer relationship management and leadership skills. You will develop deep technology industry knowledge and become adept at leading an organization of diverse teams.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**For Australia based roles - this position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.**
**Responsibilities**
- **People Management** : You lead teams of product experts that solve complex customer technical issues by practicing leadership principles, enabling a culture that drives accountability, and attracting/ retaining great people.
- **Response and Resolution:** You act as an escalation point for customer issues that are politically charged and with technical or financial complexity. You enable teams to effectively manage the customer relationship by removing roadblocks and helping prioritize technical issues at a global level.
- **Readiness** : You proactively analyze group readiness strategy and lead collaboration with global readiness, engineering and product teams to ensure your organization has the technical skills required to provide a great customer experience
- **Product/Process Improvement:** You drive the partnership with internal groups to ensure aggregated customer feedback is considered to influence and drive product quality improvements.
- **Business Integration:** You establish the engagement strategy to promote effective collaboration with other teams and organizations to enable a great customer experience.
- This is a director level position to **lead teams in APAC** delivering technical support for Threat Protection and Data Security products under Microsoft Security''s stack.
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 8+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 10+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
+ 5+ years of people management experience.
+ Experience managing technical support teams in high-complexity environments.
+ Proven ability to lead global, cross-functional teams, including hybrid onsite and outsourced models.
**Additional or preferred qualifications - the ideal applicant will have the below :**
+ 10+ years of operational excellence, delivery management, account management, sales, or vendor management experience o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 8+ years operational excellence, delivery management, account management, sales, or vendor management experienceo OR equivalent experience
+ 3+ years experience Managing Managers
+ Knowledge of the Cybersecurity domain, with focus on Threat Protection and Data Security.
+ ICS2 Certified in Cybersecurity and other certifications preferred.
**For Australia based roles - this position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
1
Sr Technical Support Engineering Management (SCIM)
Sydney, New South Wales
Microsoft Corporation
Posted 10 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Required Qualifications:
- 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience
o OR equivalent experience
- 1+ year(s) of people management experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security
Preferred Qualifications
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Required Qualifications:
- 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience
o OR equivalent experience
- 1+ year(s) of people management experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security
Preferred Qualifications
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
2
Sr Technical Support Engineering Management (SCIM)
Microsoft Corporation
Posted 10 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Required Qualifications:
- 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience
o OR equivalent experience
- 1+ year(s) of people management experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security
Preferred Qualifications
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Required Qualifications:
- 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience
o OR equivalent experience
- 1+ year(s) of people management experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security
Preferred Qualifications
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
3
Sr Technical Support Engineering Management (SCIM)
Sydney, New South Wales
Microsoft Corporation
Posted 10 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Requirements
+ 7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years operational excellence, delivery management, account management, sales, or vendor management experience.
+ 3+ years experience of managing people.
Desirable Experience
+ Strong customer service, communication, and interpersonal skills
+ Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals.
+ Flexibility and ability to adapt to ambiguous and changing situations
+ Ability to manage high pressure situations
**Citizenship & Citizenship Verification:** This position requires verification of Australian Citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
- Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
**Qualifications**
Requirements
+ 7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years operational excellence, delivery management, account management, sales, or vendor management experience.
+ 3+ years experience of managing people.
Desirable Experience
+ Strong customer service, communication, and interpersonal skills
+ Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals.
+ Flexibility and ability to adapt to ambiguous and changing situations
+ Ability to manage high pressure situations
**Citizenship & Citizenship Verification:** This position requires verification of Australian Citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
4
Data Center Operation Technician , Operations, IT Support & Engineering
Melbourne, Victoria
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we'd like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
Problem Solving:
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data centre power & cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
Project Management:
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world's largest Cloud infrastructure
Hiring & Mentoring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of experience with server hardware
- 1+ years of experience with UNIX/Linux operating systems
- Server Hardware Troubleshooting experience
Preferred Qualifications
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
- Previous experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment
- Candidates must possess a valid drivers license and their own vehicle to travel between sites.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we'd like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
Problem Solving:
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data centre power & cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
Project Management:
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world's largest Cloud infrastructure
Hiring & Mentoring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of experience with server hardware
- 1+ years of experience with UNIX/Linux operating systems
- Server Hardware Troubleshooting experience
Preferred Qualifications
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
- Previous experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment
- Candidates must possess a valid drivers license and their own vehicle to travel between sites.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Data Centre Facility Manager, Operations, IT Support & Engineering
Melbourne, Victoria
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports critical servers and must maintain better than 99.999% uptime.
This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data centre facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Key job responsibilities
- Oversee all aspects of the data centre's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
- Manage teams of 24x7 engineering technicians in all facets of their career
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- Routinely operate as the afterhours on-call Data Centre Facility Manager for the data centres in the region. This will include responding to any issues within the data centres and managing the investigation, mitigation, and recovery of the issue(s)
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
BASIC QUALIFICATIONS
- An excellent understanding of the electrical and mechanical systems involved in critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units and Fan pack units
- Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development
- Ability to solve problems at their root, stepping back to understand the broader context.
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
- 5+ years of experience working in data centers with an emphasis on building and equipment operation
- 3+ years of experience in a management position with 5 or more direct reports
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports critical servers and must maintain better than 99.999% uptime.
This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data centre facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Key job responsibilities
- Oversee all aspects of the data centre's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
- Manage teams of 24x7 engineering technicians in all facets of their career
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- Routinely operate as the afterhours on-call Data Centre Facility Manager for the data centres in the region. This will include responding to any issues within the data centres and managing the investigation, mitigation, and recovery of the issue(s)
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
BASIC QUALIFICATIONS
- An excellent understanding of the electrical and mechanical systems involved in critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units and Fan pack units
- Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development
- Ability to solve problems at their root, stepping back to understand the broader context.
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
- 5+ years of experience working in data centers with an emphasis on building and equipment operation
- 3+ years of experience in a management position with 5 or more direct reports
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Data Center Operation Technician , Operations, IT Support & Engineering
Melbourne, Victoria
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we'd like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
Problem Solving:
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data centre power & cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
Project Management:
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world's largest Cloud infrastructure
Hiring & Mentoring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of experience with server hardware
- 1+ years of experience with UNIX/Linux operating systems
- Server Hardware Troubleshooting experience
Preferred Qualifications
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
- Previous experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment
- Candidates must possess a valid drivers license and their own vehicle to travel between sites.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we'd like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
Problem Solving:
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data centre power & cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
Project Management:
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world's largest Cloud infrastructure
Hiring & Mentoring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of experience with server hardware
- 1+ years of experience with UNIX/Linux operating systems
- Server Hardware Troubleshooting experience
Preferred Qualifications
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
- Previous experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment
- Candidates must possess a valid drivers license and their own vehicle to travel between sites.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Data Centre Facility Manager, Operations, IT Support & Engineering
Melbourne, Victoria
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports critical servers and must maintain better than 99.999% uptime.
This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data centre facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Key job responsibilities
- Oversee all aspects of the data centre's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
- Manage teams of 24x7 engineering technicians in all facets of their career
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- Routinely operate as the afterhours on-call Data Centre Facility Manager for the data centres in the region. This will include responding to any issues within the data centres and managing the investigation, mitigation, and recovery of the issue(s)
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
BASIC QUALIFICATIONS
- An excellent understanding of the electrical and mechanical systems involved in critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units and Fan pack units
- Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development
- Ability to solve problems at their root, stepping back to understand the broader context.
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
- 5+ years of experience working in data centers with an emphasis on building and equipment operation
- 3+ years of experience in a management position with 5 or more direct reports
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports critical servers and must maintain better than 99.999% uptime.
This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data centre facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Key job responsibilities
- Oversee all aspects of the data centre's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
- Manage teams of 24x7 engineering technicians in all facets of their career
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- Routinely operate as the afterhours on-call Data Centre Facility Manager for the data centres in the region. This will include responding to any issues within the data centres and managing the investigation, mitigation, and recovery of the issue(s)
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
BASIC QUALIFICATIONS
- An excellent understanding of the electrical and mechanical systems involved in critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units and Fan pack units
- Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development
- Ability to solve problems at their root, stepping back to understand the broader context.
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
- 5+ years of experience working in data centers with an emphasis on building and equipment operation
- 3+ years of experience in a management position with 5 or more direct reports
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Data Centre Operations Manager, Operations, IT, & Support Engineering
Melbourne, Victoria
Amazon
Posted 23 days ago
Job Viewed
Job Description
Description
Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.
We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data centre Technicians with a variety of skills. You will be responsible for Data centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organisational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centres, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Centre Space. This team works in an environment that operates 24/7.
A day in the life
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:
* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff
* Constantly improving all our processes and procedures. We believe there is nothing we cannot improve!
* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
* 4+ years people management experience with direct reports in an IT related field
* 4+ years experience in managing IT systems
* In-depth knowledge and understanding of change concepts, problem and incident management
Preferred Qualifications
* Bachelor's degree in an IT-related field or equivalent professional or military experience
* Project Management experience
* Linux/UNIX certification and/or administration experience.
* Hardware architectures knowledge and troubleshooting experience.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.
We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data centre Technicians with a variety of skills. You will be responsible for Data centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organisational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centres, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Centre Space. This team works in an environment that operates 24/7.
A day in the life
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:
* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff
* Constantly improving all our processes and procedures. We believe there is nothing we cannot improve!
* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
* 4+ years people management experience with direct reports in an IT related field
* 4+ years experience in managing IT systems
* In-depth knowledge and understanding of change concepts, problem and incident management
Preferred Qualifications
* Bachelor's degree in an IT-related field or equivalent professional or military experience
* Project Management experience
* Linux/UNIX certification and/or administration experience.
* Hardware architectures knowledge and troubleshooting experience.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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